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TCI: ‘Big mistake’ says Deputy Premier after Gansevoort staff ‘change’ letter leaked

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#Providenciales, December 12, 2018 – Turks and Caicos – A letter issued under the guise of being ‘fair play’ for resort staff at the Gansevoort, was condemned and labelled ‘punitive’ and an apparent retaliation to the implementation of the amended Hotel and Restaurant (Service Charge) Ordinance 2018.

The law, since September, makes it mandatory for hospitality workers to receive 100 percent of service charges on guests’ bills; ending decades of partial payments to workers.

Among those getting that social media circulated letter was Deputy Premier and Minister responsible for Employment, Sean Astwood.

“I saw the letter this morning and I immediately contacted the Gansevoort to confirm its authenticity because on first sight of it, I thought someone was actually playing mischief with the company.  However, the company confirmed that it is a letter they had issued out to their employees…” said the Minister on Tuesday.

Gansevoort had expected the amended law to come into effect on December 1, 2018 because that was the date announced by the PDM Administration.  The letter to staff at the resort, restaurant and spa property was dated November 27, 2018.

On Tuesday, during a press conference aimed at debriefing the public on results of an official trip to the United Kingdom, the Deputy Premier, when questioned about the letter had strong words for the Gansevoort and other properties considering similar tactics in reaction to the service charge ordinance amendments taking effect.

“I have already scheduled a meeting with the owner of the Gansevoort and already verbally expressed my concerns for the content of that letter.  Not just for the simple things of uniforms and food but the implications on transference of work permits etcetera.”

Gansevoort Turks and Caicos is actually owned by Wymara Ltd and Stelle Ltd. The letter from the owners informed staff that they would now see salary deductions to pay for uniforms, that they would have to buy their own lunch meals because the complimentary cafeteria would no longer be offered and that areas like the spa and restaurant would opt out of levying the service charge altogether; leaving the size of tips up to the guests.

Gansevoort splits the service charge with management and staff; staff gets 65 percent.

Deputy Premier Astwood said upcoming discussions with the resort sector will lead to more changes to the Service Charge Ordinance, hence the delay in its implementation.  As the minister with oversight of the Service Charge law, DP Astwood explained that the forum would give resort property owners the chance to further express their trepidations.

“I can say to you that it is not something that I intend to take lightly and actually I will take this opportunity to caution companies, to make sure that any type of what seems to be retaliation or harm that would come unto staff would not be taken lightly and they should refrain from it.”

The Deputy Premier expressed concern about the position the company plans to take in relation to staff transfers from the restaurant – Stelle – to the resort.

The two page letter says:  “There is an option for Stelle Ltd employees, should you wish to move over to become Wymara Ltd employees and share in the service charge pool.  These employees will be reissued new employment contracts (still employed in their restaurant positions).  Work permit employees will be given the option to move over to become Wymara Ltd employees when their existing work permit expire(s) and applications will be treated as first time application(s), thus providing a risk of not being approved.”

Gansevoort, in that staff ‘change’ letter explained, “Whilst we are sure you will understand as your share of service charge has increased, the Management Companies share has been completely taken away and as a result of this, we have regrettably had to reduce some of the benefits we have been able to offer to you over the past 10 years.”

The Premier was in the press conference on Tuesday. It was clear that Hon Sharlene Robinson found the various controversies emerging since the amendments to the law which gives resort employees significantly more take home pay, vexing.

“It is very disappointing, the atmosphere that has been created,” said Premier Robinson who is also responsible for Finance and brought the Service Charge Bill to the House of Assembly, “for the last 14 years, people have been doing as they like even with the legislation.  It is not new, it is a change in rate, yes it became mandatory… but this has just revealed the meanness of some corporate citizens, the meanness.”

The Premier reminded that the law, in its changed formed, is already passed and assured that there would be no roll back.

“We provided a resort facility fee, a fee that would allow them to regain what they are losing so to roll back benefits is because you want to.”

A two month delay reignited debate on the Hotel and Restaurant Service Charge 2018.  On February 1, 2019 the ordinance will come into effect and impacts bookings at resorts made after February 1, 2019 only.

 

#MagneticMediaNews

#Gansevoort

#staffchangeletterleaked

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Beaches Turks & Caicos welcomes record 111 interns in 2026 summer programme

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Beaches Turks and Caicos Hotel Manager Ghislain Boutoulle was on hand to welcome the over 100 interns at the orientation session recently

PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks and Caicos Resort has launched its 2026 Summer Internship Programme with a record-breaking cohort of 111 high school and tertiary-level students, marking the largest intake in recent years.

The six-week programme, which runs from July 6 to August 14, 2026, is designed to give young Turks and Caicos Islanders hands-on exposure to the hospitality industry across a wide range of departments.

Human Resources Recruitment Specialist Fitzroy Virgo highlighted the programme’s growing significance, “this is the largest cohort we have had in recent times. We currently have 111 participants with a waiting list of almost another 100. We are happy that we have been able to attract some of the brightest and best young minds in the Turks and Caicos Islands as we have interns from Providenciales, North and South Caicos Islands.”

Virgo also noted that the programme goes beyond technical training, incorporating soft skills workshops in financial literacy, customer service, résumé writing and brand and image management.

General Manager Deryk Meany praised the human resources and training teams for the programme’s sustained growth. “The success of this programme has allowed us to grow each year as we continue to build a conducive learning environment for aspiring professionals in the hospitality industry throughout the Turks and Caicos Islands,” Meany said.

He noted that many of this year’s interns were first introduced to Beaches through educational tours facilitated by the Sandals Foundation. “We are excited to provide training in the various areas but more importantly to train them in the soft skills areas that will allow them to be more marketable after they experience this internship programme.”

Among the interns is Maranatha Academy fifth form student Vernae Handfield, who has set her sights on the culinary arts. “My dream is to explore the culinary world and to be a Michelin chef in the future — hence my reason for wanting to start my experience here at the largest resort in the Turks and Caicos Islands,” Handfield shared. “I’m looking forward to learning from all these experts who have many years of experience in the different cuisines.”

For others, the programme offers a bridge between classroom theory and real-world application. Keiser University accounting major Sean Astwood II said the opportunity is perfectly aligned with his academic goals. “I want to be able to put into practice my theoretical knowledge into the field of accounting and eventually auditing. Getting the opportunity here at Beaches Turks and Caicos Resort is the perfect environment for me to start to build my skills. I’m grateful for this experience to be immersed into this dynamic working environment.”

The programme has also fostered a culture of return, with several interns participating for multiple consecutive years — a testament to the quality and lasting impact of the experience. As Beaches Turks and Caicos continues to expand its community engagement through hospitality education, the 2026 cohort stands as a powerful reflection of the resort’s commitment to developing local talent and strengthening the Turks and Caicos Islands’ hospitality workforce for years to come.

Photo Insert: A section of the audience at the Beaches Turks and Caicos 2026 summer internship programme at the Caribbean Village conference room

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Multi-Agency Operation Targets Illegal Occupation of Crown land in Blue Hills  

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Providenciales, Turks and Caicos Islands, July 9, 2026- The Crown Land Unit, with coordination and support from the Informal Settlements Unit (ISU), conducted a multi-agency enforcement exercise in the Blue Hills area off Tom Lightbourne Road and opposite the dump on Thursday, July 2, 2026, as part of the Government’s ongoing efforts to protect Crown land from illegal occupation and encroachment.

The operation brought together representatives from the Crown Land Unit, the ISU, the Planning Department and the Royal Turks and Caicos Islands Police Force who provided security for the exercise. Following a briefing, inspections were carried out across a number of parcels of Crown land where illegal structures and other unauthorised uses had been identified.

During the exercise, officers served a total of eleven (11) Letters of Illegal Occupation to occupied structures, while six (6) Section 22 Notices of Unauthorised Occupation were issued in accordance with the provisions of the Crown Land Act. In addition to illegally constructed buildings, notices were also issued in relation to the unauthorised placement of vehicles, boats and a jet ski on Crown land. Where occupants were not present, notices were affixed to the relevant structures or locations.

The Government of the Turks and Caicos Islands reminds the public that occupying or otherwise using Crown land without lawful authority is an offence under the Crown Land Act. These inspections and enforcement activities form part of a sustained programme aimed at safeguarding public lands, discouraging unlawful development and ensuring that Crown land is managed in the best interests of the people of the Turks and Caicos Islands.

The Crown Land Unit will continue to work closely with its partner agencies to identify and address instances of illegal occupation across the Islands. Persons occupying Crown land without authorisation are encouraged to comply with all notices issued and to seek guidance from the relevant authorities where necessary.

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Beaches Turks & Caicos Opens Team Members State of the Art Welcome Centre  

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PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks and Caicos has officially unveiled its newly constructed Team Member Welcome Centre, marking a significant milestone in the resort’s ongoing Beaches 2.0 transformation.

The new facility, introduced as part of phase one of the development, is designed to centralize essential services and amenities for team members while elevating comfort, convenience and overall workplace satisfaction. The space now houses a state-of-the-art cafeteria, a multimedia training room, the human resources department, expanded locker and changing facilities and an automated banking machine- creating a comprehensive, one-stop hub for team members.

Speaking at the opening, General Manager Deryk Meany emphasized the broader vision behind the investment and its alignment with the brand’s evolution.

“This is one more step in Beaches 2.0 being consistent, providing personalized service and taking it to the next level for our team members to be comfortable. I want my team to know that this resort is the most ideal place to work and we are invested in their comfort and wellbeing” Meany stated.

The initiative reflects a growing recognition within the hospitality sector that employee experience is connected to guest satisfaction. Beaches Turks and Caicos has prioritized modern infrastructure and staff focused amenities to strengthen team engagement while reinforcing its reputation as a leading employer in the Turks and Caicos Islands.

Regional Managing Director James McAnally described the Welcome Centre as a space for employees’ well-being and operational excellence.

“This project is a long-term plan that was designed to provide comfort for every team member,” McAnally said. “The new dining space can rival fine dining restaurants on the island. We have provided the best for our team and we want them to enjoy the amenities as we continue to enhance the family atmosphere at Beaches Turks and Caicos.”

The restaurant which is a standout feature of the new facility, offers a modern dining experience with upgraded seating, contemporary finishes and an enhanced menu selection. Designed with both functionality and aesthetics in mind, the space reflects the resort’s commitment to quality for its team.

In addition to dining, the multimedia training room introduces advanced learning capabilities, supporting ongoing team development through interactive and technology-driven training sessions. The inclusion of human resources within the same complex further streamlines comprehensive space for staff related services, while the expanded locker and changing areas address a conducive working facilities space for the team.

Long-serving team member Carlton Salmon praised the development, noting its impact on morale and daily operations.

“This place is simply amazing,” Salmon shared.

“The style and design are similar to the new Treasure Beach Village. This is Beaches 2.0. Every team member has given positive ratings for not only the food, but the one-stop shop idea.”

The Welcome Centre’s opening signals more than just a physical upgrade. It shows that Beaches Turks and Caicos continues to position itself as a forward-thinking leader in Caribbean hospitality.

As phase one comes to fruition, anticipation is already building for future enhancements under the Beaches 2.0 initiative, which aims to further integrate innovation, community support and elevated service standards across the resort.

 

PHOTO CAPTION: The official ribbon cutting at the Welcome Centre has (l-r) Curtis Lee, Hotel Manager,  Phildreka Campbell, Learning and Development Manager,  Patricia Talbot, Restaurant Manager,  Javain Campbell,  Diamond team member, James McAnally, Regional Managing Director,  Deryk Meany,  General Manager,  Owenta Coleby, Human Resources Manager,  Tanya Swann,  Executive Assistant Manager Treasure Beach Village, and Dr Anya Malcolm-Gibbs, Director of Special Education Needs Services

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