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New Perspective on Service Charge, impact on Resorts, Recommendations for Govt

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Turks and Caicos, March 30, 2017 – Providenciales – The national conversation being had about service charge has to be handled right or it could lead to a shut-down of expansions or closure of resort properties in the TCI.  Confusions over the reason for the tax to guests, the revenue itself and how it is dispersed and even the name of the tax are emerging everyday with more and more information coming and more and more people being engaged in the conversation.

One thing appears clear though, both major political parties are determined to fulfill campaign promises to industry employees to see them receive 100% of this fee, currently they are getting 60% of the tax, and not 40% as we had previously reported.  Titles like gratuity, service charge, resort fee and facilities fee have all been linked to this money which is vital to the workers’ take home pay and vital, Magnetic Media is learning to the operation of the resorts.

On Tuesday, the PDM Administration announced that a survey was launched to begin public engagement and last week, PNP Appointment Member, Royal Robinson seemed to pick up where his brother, Clarence Selver left off.  As the then PDM appointed Member, Selver also tried to champion that all of this money should go to hospitality workers.  Many resorts are exposing though that to lose the 40% or not to get at least that 40% would be catastrophic when it comes to the profitability of the properties; in some cases it would actually eliminate profits say some.

One recommendation which Magnetic Media has been exposed to is that there needs to be clarity in the terminology.  The charge needs to be a guest paid tip or gratuity – newly created – which goes 100% to the hospitality worker and that there needs to be a name change of service charge to something more suitable like facilities or resort fee.  Once established, this facilities or resort fee could continue to be split, 60-40 as is the case currently.  It will mean guests voluntarily leave money in a newly created revenue stream and all of it goes to the staff;  and that the staffers continue to get their 60% share of a resort or facilities fee with the resorts holding onto the 40% to offset operational costs.

Magnetic Media is told that this will have to be discussed with government as the major focus is obviously to appease the thousands of workers in the sector, who believe they have for years been shortchanged by not getting this collected money in full.

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TCI Border Force Hosts Border Security Training for Overseas Territories

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Turks and Caicos, February 12, 2025 – The Turks and Caicos Islands (TCI) Border Force recently concluded a series of critical training exercises focused on container targeting, search procedures, and firearms awareness. This initiative, a vital investment in regional security, saw TCI Border Force officers joined by colleagues from the Anguilla Customs Department, BVI Customs Department, and Cayman Islands Customs and Border Control.

The training, conducted from 21st to 31st January, was facilitated by a team from Home Office International Operations through the Foreign, Commonwealth & Development Office (FCDO) Border Security Programme and organised via the Integrated Security Funding Overseas Territories Border Security Programme. This collaborative effort underscores the commitment of the UK government and participating agencies to combat transnational crime and the flow of illicit goods within the Overseas Territories.

The curriculum encompassed three courses. The first, Fundamentals of Container Targeting (21st-24th January), focused on enhancing participants’ understanding of current priorities and container targeting capabilities, risk analysis within container traffic, and practical exercises utilising intelligence flows. The second, Search of Containers, saw participants receive specialised training on current threats facing the shipping industry and best practices for container search procedures. Finally, a crucial course on Firearms Awareness provided instruction on various types of firearms and the identification of firearm parts, equipping officers with the knowledge necessary to interdict illegal weapons.

These training exercises represent a significant step forward in strengthening the TCI Border Force’s ability to facilitate trade while protecting the borders of the Turks and Caicos Islands. Enhanced targeting and search capabilities will lead to more effective screening of cargo and potentially shorter processing times for legitimate shipments. Greater security will also be evident as the increased focus on firearms awareness will contribute to a safer environment.

“This training is a crucial investment in the safety and security of the Turks and Caicos Islands,” stated Emilio Seymour; Director General of TCI Border Force. “By working collaboratively with our regional partners and leveraging the expertise of the Home Office, we are significantly improving our ability to detect and deter criminal activity. The enhanced skills acquired by our officers will have a direct and positive impact on our community, protecting our economy and ensuring a safer environment for all.”

The TCI Border Force remains committed to protecting the borders of the Turks and Caicos Islands and ensuring the safety and security of its citizens. This training initiative represents a significant investment in that commitment.

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Solar PV Projects Completed at Critical Turks and Caicos Islands Healthcare Facilities

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Grand Turk Wellness Center

PRESS RELEASE

 

FROM THE Ministry of Public Safety and Utilities

South Caicos

Providenciales, Turks and Caicos Islands 11th February 2025 – The Turks and Caicos Islands (TCI) have taken a significant step toward a more sustainable energy future with the installation of five (5) solar photovoltaic (PV) systems at key healthcare facilities across the archipelago.

This initiative, funded by the European Union through the Resilience, Sustainable Energy, and Marine Biodiversity Programme (RESEMBID) and implemented by Expertise France, aims to enhance sustainability, reduce operational costs for the TCI Government, and contribute to long-term economic viability.

North Caicos

The solar PV systems have been strategically installed at critical medical facilities, including the Blue Hills Clinic in Providenciales, the Bottle Creek Clinic in North Caicos, the Alsada Hall-Malcolm Primary Healthcare Clinic in Middle Caicos, the South Caicos Primary Health Clinic, and the Wellness Centre in Grand Turk. These healthcare centers provide essential services to local communities, and the integration of solar energy demonstrates TCI’s commitment to environmental responsibility and energy efficiency within vital public sectors.

Leading this transformative initiative is the Energy and Utilities Department (EUD) under the Ministry of Public Safety and Utilities (MPSU). The EUD has overseen the installation and integration of these solar PV systems within the local energy landscape, leveraging the islands’ abundant sunshine which averages approximately 350 sunny days per year — an ideal setting for solar energy generation. These systems, equipped with advanced battery storage solutions, will significantly reduce electricity costs for healthcare facilities while ensuring uninterrupted power supply during grid outages or energy supply challenges.

Middle Caicos

EUD Commissioner Delano R. Arthur emphasized the importance of this initiative: “The solar PV systems will greatly reduce electricity costs and symbolize our shift toward a sustainable energy future. This investment not only strengthens energy security, but reduces dependence on imported fossil fuels, lowering carbon emissions and environmental impact.”

The collaboration between the European Union, Expertise France, and local government agencies ensures that the project aligns with international renewable energy standards, benefiting both the environment and the community. Installation was successfully carried out by Green Revolution Ltd., a local company committed to advancing sustainable development in TCI. Their involvement highlights the importance of local expertise and community engagement in executing renewable energy initiatives.

Blue Hills

For further information, please contact:

Energy and Utilities Department (EUD)
Email: eud@gov.tc

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SHARK INCIDENT, BLUE HILLS

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12 February 2025, Providenciales – On Friday 7 February a tourist was injured by a shark in the waters adjacent to Blue Hills, Providenciales.

The individual was taken to Cheshire Hall Medical Centre where she was stabilized and later flown off island for further medical care.

Upon confirmation of the incident the Department of Environment & Coastal Resources (DECR) issued a beach closure notification from Thompson’s Cove Beach to Froggies ATV, Blue Hills in an abundance of caution. The beach was reopened on Sunday, February 9th at 1pm after it was determined that the shark had moved to deeper water.

The shark was estimated to be approximately 6ft in length, however the species is yet to be confirmed.

Further to the investigation, it has been determined that the tourist had attempted to engage with the animal from the shallows in an attempt to take photographs.

The DECR would like to urge the public to always  be aware of your surroundings, follow local advisories, and respect marine life. Swim in designated areas, avoid murky waters, never swim alone, and do not attempt to feed marine wildlife under any circumstances

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