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TCI: ‘Big mistake’ says Deputy Premier after Gansevoort staff ‘change’ letter leaked

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#Providenciales, December 12, 2018 – Turks and Caicos – A letter issued under the guise of being ‘fair play’ for resort staff at the Gansevoort, was condemned and labelled ‘punitive’ and an apparent retaliation to the implementation of the amended Hotel and Restaurant (Service Charge) Ordinance 2018.

The law, since September, makes it mandatory for hospitality workers to receive 100 percent of service charges on guests’ bills; ending decades of partial payments to workers.

Among those getting that social media circulated letter was Deputy Premier and Minister responsible for Employment, Sean Astwood.

“I saw the letter this morning and I immediately contacted the Gansevoort to confirm its authenticity because on first sight of it, I thought someone was actually playing mischief with the company.  However, the company confirmed that it is a letter they had issued out to their employees…” said the Minister on Tuesday.

Gansevoort had expected the amended law to come into effect on December 1, 2018 because that was the date announced by the PDM Administration.  The letter to staff at the resort, restaurant and spa property was dated November 27, 2018.

On Tuesday, during a press conference aimed at debriefing the public on results of an official trip to the United Kingdom, the Deputy Premier, when questioned about the letter had strong words for the Gansevoort and other properties considering similar tactics in reaction to the service charge ordinance amendments taking effect.

“I have already scheduled a meeting with the owner of the Gansevoort and already verbally expressed my concerns for the content of that letter.  Not just for the simple things of uniforms and food but the implications on transference of work permits etcetera.”

Gansevoort Turks and Caicos is actually owned by Wymara Ltd and Stelle Ltd. The letter from the owners informed staff that they would now see salary deductions to pay for uniforms, that they would have to buy their own lunch meals because the complimentary cafeteria would no longer be offered and that areas like the spa and restaurant would opt out of levying the service charge altogether; leaving the size of tips up to the guests.

Gansevoort splits the service charge with management and staff; staff gets 65 percent.

Deputy Premier Astwood said upcoming discussions with the resort sector will lead to more changes to the Service Charge Ordinance, hence the delay in its implementation.  As the minister with oversight of the Service Charge law, DP Astwood explained that the forum would give resort property owners the chance to further express their trepidations.

“I can say to you that it is not something that I intend to take lightly and actually I will take this opportunity to caution companies, to make sure that any type of what seems to be retaliation or harm that would come unto staff would not be taken lightly and they should refrain from it.”

The Deputy Premier expressed concern about the position the company plans to take in relation to staff transfers from the restaurant – Stelle – to the resort.

The two page letter says:  “There is an option for Stelle Ltd employees, should you wish to move over to become Wymara Ltd employees and share in the service charge pool.  These employees will be reissued new employment contracts (still employed in their restaurant positions).  Work permit employees will be given the option to move over to become Wymara Ltd employees when their existing work permit expire(s) and applications will be treated as first time application(s), thus providing a risk of not being approved.”

Gansevoort, in that staff ‘change’ letter explained, “Whilst we are sure you will understand as your share of service charge has increased, the Management Companies share has been completely taken away and as a result of this, we have regrettably had to reduce some of the benefits we have been able to offer to you over the past 10 years.”

The Premier was in the press conference on Tuesday. It was clear that Hon Sharlene Robinson found the various controversies emerging since the amendments to the law which gives resort employees significantly more take home pay, vexing.

“It is very disappointing, the atmosphere that has been created,” said Premier Robinson who is also responsible for Finance and brought the Service Charge Bill to the House of Assembly, “for the last 14 years, people have been doing as they like even with the legislation.  It is not new, it is a change in rate, yes it became mandatory… but this has just revealed the meanness of some corporate citizens, the meanness.”

The Premier reminded that the law, in its changed formed, is already passed and assured that there would be no roll back.

“We provided a resort facility fee, a fee that would allow them to regain what they are losing so to roll back benefits is because you want to.”

A two month delay reignited debate on the Hotel and Restaurant Service Charge 2018.  On February 1, 2019 the ordinance will come into effect and impacts bookings at resorts made after February 1, 2019 only.

 

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News

GOVERNMENT REVIEWING TENDER AFTER GRAND TURK–SOUTH CAICOS FLIGHTS STOP

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Turks and Caicos Islands – March 10, 2026 – Commercial flights between Grand Turk and South Caicos have been temporarily discontinued, leaving residents without a direct air link between the two islands since March 1.

The Turks and Caicos Islands Government confirmed the suspension in a statement Tuesday, explaining that the route — which operates under a government subsidy — is currently under review as officials reassess the tender process used to award the service.

The Ministry of Finance, Economic Development, Investment and Trade said the government is “working diligently to assess available options” to restore reliable air service between the islands as quickly as possible.

While the statement did not identify which airline had been operating the route, historically Caicos Express Airways and interCaribbean Airways have provided flights between South Caicos and Grand Turk using small twin-engine aircraft.

Officials acknowledged the disruption has caused concern among residents, noting that inter-island air travel is critical for access to essential services, business activity and government operations.

The government emphasized that the suspension does not affect flights between Grand Turk and Salt Cay, which continue to operate normally.

The review now underway will determine the next provider for the subsidized route. Authorities say the process must be conducted in a “fair, transparent and efficient manner” before service can resume.

For residents of the two islands, however, the immediate issue remains transportation — with many now forced to reroute through Providenciales or rely on limited sea travel until the air connection is restored.

Further updates are expected once the government completes its review and awards a new operating arrangement.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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News

Treasure Beach Village Opens at Beaches; Tourism Leaders Expect Surge in Bookings  

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PROVIDENCIALES, Turks and Caicos Islands — A major new chapter in Caribbean tourism has begun in the Turks and Caicos Islands with the opening of Treasure Beach Village at Beaches Turks and Caicos, a $150 million expansion expected to drive increased bookings, air arrivals and tourism earnings for the country.

The new oceanfront development, officially opened on February 28, adds 101 luxury multi-bedroom suites to the resort and introduces new dining, entertainment and family experiences designed to strengthen the destination’s position in the global luxury family vacation market.

Tourism officials and resort executives say the expansion is expected to generate greater demand for the destination, which in turn translates to more flights, more visitor spending and increased government revenue from hotel and tourism taxes.

The development is part of an ongoing investment strategy by Sandals Resorts International, which continues to expand the Beaches brand across the Caribbean.

Executive Chairman Adam Stewart described the opening as a powerful signal of confidence in the Turks and Caicos tourism product.

“This moment reflects a partnership between Sandals and the Turks and Caicos Islands that has been built over decades,” Stewart said during the opening celebrations. The new village, he added, builds on the brand’s reputation for creating multi-generational travel experiences where families reconnect and spend meaningful time together.

The resort expansion reinforces Beaches’ reputation as the world’s leading luxury all-inclusive resort brand for families, and Beaches Turks and Caicos continues to stand as one of the Caribbean’s most prestigious properties.

Government officials attending the ribbon-cutting ceremony, including Tourism Minister Zhavargo Jolly, said the investment strengthens the destination’s international standing and highlights continued confidence in the Turks and Caicos Islands as a premier tourism market.

The new village significantly expands the resort’s accommodation offerings with spacious ocean-view suites and high-end villas designed to host larger families and groups. The property now includes luxury options such as the CrystalSky four-bedroom beachfront villas and a multi-level Chairman’s Penthouse suite capable of accommodating up to ten guests.

Treasure Beach Village also introduces six new dining concepts, including the Pinta Food Hall with multiple global cuisine stations and Butch’s Island Chop House, a signature steakhouse previously exclusive to the Sandals brand.

Additional amenities include a 15,000-square-foot lagoon pool, waterslides and splash zones for children, a swim-up bar, and the brand’s first Starfish Cinema, a theatre designed for family movie nights.

Guests staying in the new village will also have access to the full Beaches Turks and Caicos experience, including 28 restaurants, the 45,000-square-foot Pirates Island Water Park, unlimited water sports and supervised children’s programmes.

Industry observers say the investment not only enhances the visitor experience but also strengthens Turks and Caicos’ reputation as one of the Caribbean’s most sought-after luxury destinations.

 

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Education

Message from Hon. Rachel M. Taylor, Minister of Education, Youth, Sports & Culture

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Providenciales, Turks and Caicos Islands – Friday, 6 March 2026: Education is the most powerful weapon which you can use to change the world.”  Today, as we observe National Teachers’ Day, we pause to recognize and celebrate the remarkable contributions of our teachers and the dedicated leaders of our schools. Your commitment to shaping young minds, guiding character, and nurturing potential is a calling that reaches far beyond the classroom. Proverbs 22:6 reminds us, “Train up a child in the way he should go, and when he is old he will not depart from it.”  Your daily efforts reflect the truth and wisdom of these words.

We also extend sincere appreciation to the leaders of our schools whose vision, guidance, and steady leadership create environments where both teachers and students can flourish. Your role in supporting educators and maintaining strong, positive learning communities is invaluable to the continued progress of our education system.

Teaching is not without its challenges. Yet, even in moments of stress and difficulty, our teachers continue to demonstrate genuine love, patience, and concern for their students. For this, we are deeply grateful. Your compassion, encouragement, and dedication help our children feel seen, valued, and inspired to reach their full potential. Truly, to teach is indeed to touch lives forever.

Education is strongest when it is supported by partnership. We must also recognize the important role of parents and families in the success of our children. When schools and homes work together, the results are powerful. As we often say, when parents lead, children succeed. This shared commitment creates a strong foundation for learning and growth.

As a Department and Ministry of Education, we reaffirm our commitment to supporting our teachers and school leaders. We will continue to invest in meaningful professional development, provide the resources necessary for effective teaching and learning, and strengthen the systems that empower educators to thrive in their profession. Your work matters deeply, and we remain dedicated to ensuring you have the support needed to continue making a lasting difference.

On behalf of the Ministry of Education, I thank you. Thank you for your dedication, your resilience, your leadership, and for the love and care you show to our children each and every day. Today we celebrate you and the incredible impact you have on our nation’s future.

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