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The Boom is here, but are we Ready for it?  Horrendous lines at the AIRPORT say, NO!

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By Deandrea Hamilton

Editor

 

#TurksandCaicos, March 21, 2022 – Government and the Turks and Caicos Islands Airports Authority (TCIAA) can no longer get away with saying the ‘overcrowding’ at the airport is a ‘good problem to have’, it is now becoming increasingly risky from a health perspective and condemning – reputationally – for a destination renown as a luxury escape.

The consistent marketing of the Turks and Caicos, which is a British Overseas Territory, as an elite Caribbean region getaway is working marvellously, but the plans to brace for the booming interest in TCI holidays are lagging dangerous behind; the results and optics are disastrous.

 

Wrong last impression

On the afternoon of Saturday March 19, hundreds of tourists were filmed on cell phone video smashed together like sardines at the Providenciales International Airport (PLS).  Obviously frustrated, agitated and incensed by the horrendous lines at the outdoor-styled departure area; the guests were moaning in disbelief.

All Covid-19 physical distancing protocols had to be ignored; it was impossible to distance anyone.  There were too many people and no space to cater to them as they queued up.  The lines for flight check-in and security check points were most definitely blurred.

“Today we processed a total of Four-thousand, thirty-one (4031) passengers and Twenty-seven (27) commercial flights. Due to infrastructural limitations, in combination with flight delays of 30-60 minutes we experienced congestion issues beyond expected,” said the TCIAA in a statement issued Saturday night.

In one video, children were captured seated on the grimy ground of a parking lot which is used as a holding area for ground transportation at the PLS.

To all reading that statement, it seemed the TCIAA and the Ministry of Border Services were caught unprepared for the travel traffic and proved to be a weak link in the experiential tourism chain.

 

Everyone Knew it was Coming

In 2021, the Turks and Caicos recorded its best year for tourism and real estate sales, according to Premier Washington Misick, in his 200-day in office report.

“All signs point to an economy on the rebound, said Premier Washington Misick in September 2021, when he gave a National Address.

“Preliminary figures show, that during the first half of this year visitor arrivals increased by approximately 34.5 per cent compared to the same period last year.  Merchandise imports into the Turks and Caicos Islands during the first half of this year totalled $215.6 million.  This represents an increase of $30.6 million or 16.9% percent when compared to the same period in 2020.  The Recurrent Revenue of $165.4 million at August, exceeded budget by $39.5 million.  The major revenue drivers are: Stamp duty on land transactions – $44m; Hotel and Restaurant Tax – $36m; Customs processing and Import duties – $42m.”

Easier getting in, tougher getting out, both bad.

Our newsroom was informed by passengers that disembarkation is also a nightmare.  Up to 30-minutes waiting in the landed plane for guests is frustrating we are told, but admittedly more kind that having the arriving passengers standing in the open elements which would be far more unbearable.

Exiting the TCI by commercial flight at the PLS is taking up to three hours.

“Tourism numbers have grown considerably over the past several years, and we understand that this growth necessitates an airport redevelopment plan, which has remained a top priority for us.  Long-term development strategies are being progressed to support decision making for a new terminal building, ancillary facilities, upgrades to our taxiway system and airfield, to provide an improved passenger experience.  Various short-term measures continue to be explored whilst we work towards the expansion of the airport as a permanent solution,” said the TCIAA.

Since it is out of the question that Turks and Caicos plug up the enviable tourism boom, the question now becomes what can be done to deliver more comfortable service until the long term plans for the country’s #1 airline gateway are actualized.

A canopy was due to be constructed on the airport tarmac by now; it is supposed to accommodate hundreds of arriving passengers.  Inexplicably, it remains unconstructed.

 

An Old Problem

Tourism arrivals for the Turks and Caicos have been on an annual upward trajectory.  In 2019, the country hit a fabulous stride and that is also about the time videos of overcrowding began to surface.  They showed horrendous lines outside of arrivals and as travellers departed.

The situation exposed an unfavourable problem which many blamed on a short-sighted expansion of a little over a decade ago.

It is well documented that the airport expansion of 2010-2014 came in two phases at a cost of $10 million cumulatively.  It was said to nearly double the size of the terminal from 51,462 to 92,321 sq. ft but it was also criticised as many suspected the design offered no protection from the unpredictable elements and the enlarged facility was still insufficient.

Residents say they are tired of hearing the Government of the day, pat itself on the back for strong tourism performance and then fail to provide the infrastructure and public amenities to in order to give people an end to end exceptional experience.

Islanders also believe they deserve a better experience as travellers and workers at the Providenciales International Airport.

While the TCIAA explained the situation, yet again, there was no announcement about the mitigation efforts planned to cope with the next big rush, which is now about four days away.

“Our team, in partnership with our stakeholders are working assiduously to provide a more smoother passenger flow through the terminal building.

We apologize for any inconvenience caused on these unique peak days. We remain committed to provide the greatest level of comfort possible for our valued travelers.”

 

UPDATED…

Bahamas News

Federal Investigation into Florida Turnpike Tragedy that Killed Three Children of Bahamian Mother

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NTSB examining roadside assistance driver’s actions, SUV speed and seat belt use after six people perish in fiery collision

ORLANDO, FLORIDA — October 29, 2026 — Federal investigators have joined the investigation into a horrific Florida Turnpike collision that claimed six lives, including all three children of a Bahamian mother, as questions intensify over what caused the deadly crash.

The United States National Transportation Safety Board (NTSB) has confirmed that it is opening an investigation into the October 23 accident, which occurred around 9:31 p.m. near mile marker 252 in Orange County.

The agency’s involvement brings federal scrutiny to a tragedy that has devastated several families and prompted an extraordinary outpouring of sympathy and disbelief.

Among those killed were siblings Charles Milton, Jakara Milton and Dalvena Green, the three adult children of Marshall Clarke-Milton and her husband, Charles Milton Sr.

The siblings were traveling with three others to Universal Orlando’s Halloween Horror Nights, reportedly on their first trip together.

They never arrived.

FEDERAL INVESTIGATORS EXAMINE WHAT WENT WRONG

The NTSB confirmed to FOX 35 Orlando that its investigation will examine the training and performance of the roadside assistance driver, the actions of the SUV driver, including speed, and whether the occupants were wearing seat belts.

The agency investigates serious transportation accidents to identify safety failures and recommend measures that could prevent similar tragedies.

Its involvement does not establish wrongdoing by either driver.

The Florida Highway Patrol is conducting a separate investigation into the collision.

According to the preliminary police account, a Road Ranger roadside assistance truck had been parked in the highway median before its driver received instructions to assist a disabled box truck on the opposite shoulder.

As the Road Ranger moved across the northbound lanes, it collided with a 2023 Chevrolet Traverse carrying six adults.

Both vehicles left the roadway and caught fire.

All six occupants of the SUV died at the scene. The Road Ranger driver survived with minor injuries.

MOTHER CHALLENGES EARLY ACCOUNT

Witnesses reportedly told investigators that the SUV was traveling at high speed without its headlights illuminated.

However, those observations have not been established as the definitive cause of the collision.

Clarke-Milton has challenged suggestions that her children or their companions were responsible, urging investigators to examine the evidence before reaching conclusions.

She wants investigators to establish the SUV’s actual speed and determine whether its headlights were operating.

The family’s concerns underscore the importance of the continuing investigations, particularly given the movement of the roadside assistance vehicle across active highway lanes.

ALL THREE CHILDREN LOST

For Clarke-Milton, the investigation unfolds against an almost incomprehensible personal tragedy.

She lost all three of her children simultaneously.

In an emotional interview with FOX 35 Orlando, the grieving mother described the terrible feeling that overcame her when she could not reach them.

“My heart sank,” she said, recalling the moment she feared her children were involved.

The siblings were among six people whose lives ended during what should have been an enjoyable evening together.

The other victims included Timothy Williams and Shawn Palmer. A sixth person’s identity had not been publicly confirmed in the latest reports reviewed.

The family’s heartbreak has resonated across The Bahamas and beyond, with expressions of sympathy accompanying calls for answers.

SEARCH FOR ANSWERS CONTINUES

The Florida Highway Patrol has indicated that a crash report is expected within approximately ten days of the accident.

The NTSB’s investigation will examine broader transportation safety concerns, including the operation of roadside assistance vehicles and the circumstances surrounding the collision.

For the grieving families, the findings cannot reverse the tragedy.

But they may establish what happened on that stretch of Florida’s Turnpike and whether anything could have prevented six people from losing their lives.

For one Bahamian mother, the loss is especially devastating.

Three children left for an evening of entertainment. Not one came home.

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Joyful Collaboration between 2 Regional Foundations Uplifts Tourism Professionals in Turks & Caicos

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CHTA Education Foundation & Sandals Foundation Training Celebration with TCHTA in Providenciales 20 October 2026. Front Row, L to R: Suzanne & Louise CHTAEF Trainers, Wesley Clerveau, PS Ministry of Tourism, Deryck Meany for Sandals Foundation, TCHTA team: Stacy-Ann Wharton, VP – Nicholette Thomas Operations Manager - Omega Simmons Board Member

Turks and Caicos – Caribbean Supercharged Service, Learning & Leadership workshops were enjoyed by professionals from Grace Bay Car Rentals, a local sponsor, alongside a Heavy Machinery Rental Company, a Paint retailer, 8 resorts, a luxury villa management enterprise and 3 TCHTA sponsored junior chefs, including Team TCI Junior Chef 2026, Zaliya Dickenson, who will complete at the Taste of the Caribbean in November for her country.

These workshops were the result of the longstanding partnership between the CHTA Education Foundation and their sponsor, Sandals Foundation, who support the Caribbean Supercharged programme on a different island every year. This year, the Turks & Caicos Hotel & Tourism Association (TCHTA) hosted the initiative to the delight of its members.

The workshops targeted new team members, seasoned professionals, managers and supervisors. Topics included Foundations & Finesse within Customer Interactions, Delivering Clear Expectations for Service Consistency and Making Memorable Moments.

Sandals Foundation was pleased to also sponsor chefs, cooks, stewards, warehouse & purchasing staff from 7 resorts and 2 high schools for an intensive HACCP Preparation & Pre-Requisites informational day, including international coursebooks, team training booklets and each person’s international assessment fee. The course is approved by the Royal Society for Public Health UK, earns Continuing Professional Development Credits, and is recognized globally as the leading Food Safety Management System.

Deryk Meany, General Manager, Beaches TCI, represented Heidi Clarke, Executive Director, Sandals Foundation at the 20 October Celebration with energy and passion for professional development and life-long learning in tourism to ever uplift and grow ourselves. He asked participants to ‘never stop learning! Today is a step upwards in your personal growth and that of the industry. We are never too old to learn, to share our experiences within training and grow”

Wesley Clerveau, Permanent Secretary, Ministry of Tourism, gave spirited, positive inspiration and congratulations to the participants “Stayover arrivals in TCI have increased by 6% between January & June this year, we are hot! The place visitors wish to be, and your time, application and learning in each workshop is invaluable to us as a destination and to you as citizens and residents. I urge you to put what you have gained into practice immediately and keep applying yourselves; the more you upgrade, the more service elevates, the more we all succeed”

Karolin Troubetzkoy, Chairwoman, CHTA Education Foundation commented “Congratulations to everyone who participated in this year’s workshops, thank you for being fully engaged and making the most of your opportunity.

Special mention to the 8 past participants that we reunited with and are now working in leadership positions, BRAVO! We are delighted for you and encourage you to stay focused and keep shining and growing upwards.

It has been the Education Foundations honor to work closely with our sponsor Sandals Foundation and partner with TCHTA again to create Caribbean Supercharged positivity within each of you”.

Stacey-Ann Wharton, Vice President TCHTA, congratulated everyone present and stressed the TCHTA ongoing commitment to learning and development of members teams and management, along with special TCHTA scholarships for the HACCP session for 3 Junior Chefs, showing the Associations commitment to nurturing talent from High School upwards.

PHOTO CAPTIONS

First Insert: Wesley Clerveau, PS, Ministry of Tourism

Second Insert: Deryck Meany, GM Beaches TCI representing Sandals Foundation

Third Insert: Stacy-Ann Wharton, Vice President, TCHTA

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Multi-Agency Enforcement Exercise Targets Illegal Occupation of Crown Land in Five Cays

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Providenciales, Turks and Caicos Islands: The Crown Land Unit, with coordination and support from the Informal Settlements Unit (ISU), conducted a multi-agency enforcement exercise in the Five Cays area on Thursday, September 17, 2026, as part of ongoing efforts to address the illegal occupation and unauthorised use of Crown land.

The exercise brought together representatives from the Crown Land Unit, ISU and the Turks and Caicos Islands Border Force. Security for the exercise was provided by the Royal Turks and Caicos Islands Police Force. Inspections were conducted across several parcels of Crown land throughout Five Cays, where instances of illegal occupation and unauthorised use had been identified.

During the exercise, a total of forty (40) Section 22 Notices of Unauthorised Occupation were served in accordance with the provisions of the Crown Land Ordinance. The notices related to various forms of unauthorised occupation and use of Crown land, including incomplete structures, shipping containers, derelict vehicles, trailer chassis, building materials and other items.

Where persons were not present, notices were affixed to the relevant structures or items. The exercise forms part of the Crown Land Unit’s continuing efforts to prevent squatting and encroachment on Crown land and to ensure that identified instances of unauthorised occupation are appropriately addressed.

The Government of the Turks and Caicos Islands reminds the public that Crown land must not be occupied, developed or otherwise used without lawful authority.

The Crown Land Unit, supported by the ISU and its other partner agencies, will continue to identify and address instances of illegal occupation of Crown land across the Turks and Caicos Islands. Persons affected by notices issued during enforcement exercises are encouraged to comply with the requirements outlined and to seek guidance from the relevant authorities where necessary.

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