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TCI: ‘Big mistake’ says Deputy Premier after Gansevoort staff ‘change’ letter leaked

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#Providenciales, December 12, 2018 – Turks and Caicos – A letter issued under the guise of being ‘fair play’ for resort staff at the Gansevoort, was condemned and labelled ‘punitive’ and an apparent retaliation to the implementation of the amended Hotel and Restaurant (Service Charge) Ordinance 2018.

The law, since September, makes it mandatory for hospitality workers to receive 100 percent of service charges on guests’ bills; ending decades of partial payments to workers.

Among those getting that social media circulated letter was Deputy Premier and Minister responsible for Employment, Sean Astwood.

“I saw the letter this morning and I immediately contacted the Gansevoort to confirm its authenticity because on first sight of it, I thought someone was actually playing mischief with the company.  However, the company confirmed that it is a letter they had issued out to their employees…” said the Minister on Tuesday.

Gansevoort had expected the amended law to come into effect on December 1, 2018 because that was the date announced by the PDM Administration.  The letter to staff at the resort, restaurant and spa property was dated November 27, 2018.

On Tuesday, during a press conference aimed at debriefing the public on results of an official trip to the United Kingdom, the Deputy Premier, when questioned about the letter had strong words for the Gansevoort and other properties considering similar tactics in reaction to the service charge ordinance amendments taking effect.

“I have already scheduled a meeting with the owner of the Gansevoort and already verbally expressed my concerns for the content of that letter.  Not just for the simple things of uniforms and food but the implications on transference of work permits etcetera.”

Gansevoort Turks and Caicos is actually owned by Wymara Ltd and Stelle Ltd. The letter from the owners informed staff that they would now see salary deductions to pay for uniforms, that they would have to buy their own lunch meals because the complimentary cafeteria would no longer be offered and that areas like the spa and restaurant would opt out of levying the service charge altogether; leaving the size of tips up to the guests.

Gansevoort splits the service charge with management and staff; staff gets 65 percent.

Deputy Premier Astwood said upcoming discussions with the resort sector will lead to more changes to the Service Charge Ordinance, hence the delay in its implementation.  As the minister with oversight of the Service Charge law, DP Astwood explained that the forum would give resort property owners the chance to further express their trepidations.

“I can say to you that it is not something that I intend to take lightly and actually I will take this opportunity to caution companies, to make sure that any type of what seems to be retaliation or harm that would come unto staff would not be taken lightly and they should refrain from it.”

The Deputy Premier expressed concern about the position the company plans to take in relation to staff transfers from the restaurant – Stelle – to the resort.

The two page letter says:  “There is an option for Stelle Ltd employees, should you wish to move over to become Wymara Ltd employees and share in the service charge pool.  These employees will be reissued new employment contracts (still employed in their restaurant positions).  Work permit employees will be given the option to move over to become Wymara Ltd employees when their existing work permit expire(s) and applications will be treated as first time application(s), thus providing a risk of not being approved.”

Gansevoort, in that staff ‘change’ letter explained, “Whilst we are sure you will understand as your share of service charge has increased, the Management Companies share has been completely taken away and as a result of this, we have regrettably had to reduce some of the benefits we have been able to offer to you over the past 10 years.”

The Premier was in the press conference on Tuesday. It was clear that Hon Sharlene Robinson found the various controversies emerging since the amendments to the law which gives resort employees significantly more take home pay, vexing.

“It is very disappointing, the atmosphere that has been created,” said Premier Robinson who is also responsible for Finance and brought the Service Charge Bill to the House of Assembly, “for the last 14 years, people have been doing as they like even with the legislation.  It is not new, it is a change in rate, yes it became mandatory… but this has just revealed the meanness of some corporate citizens, the meanness.”

The Premier reminded that the law, in its changed formed, is already passed and assured that there would be no roll back.

“We provided a resort facility fee, a fee that would allow them to regain what they are losing so to roll back benefits is because you want to.”

A two month delay reignited debate on the Hotel and Restaurant Service Charge 2018.  On February 1, 2019 the ordinance will come into effect and impacts bookings at resorts made after February 1, 2019 only.

 

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50 Years of Ministerial Government: Cabinet Moves to Mark Milestone Rooted in 1976 Constitution

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Turks and Caicos, March 30, 2026 – The Turks and Caicos Islands is preparing to mark a major political milestone, with Cabinet approving the establishment of a National Commemorative Committee to celebrate 50 years of ministerial government, a system first introduced under the 1976 Constitution.

The decision, confirmed in the February 10 Post Cabinet statement, signals a year of reflection on a governance model that fundamentally reshaped how the country is run — shifting from direct colonial administration toward locally led political leadership.

That shift was formalized in the Turks and Caicos Islands Constitution Order 1976, which laid the legal foundation for ministerial government and introduced a structured Executive and Legislative system.

At its core, the 1976 Constitution established an Executive Council, bringing together:

  • a Governor,
  • a Chief Minister elected by members of the Legislative Council,
  • and Ministers appointed to assist in governing the Islands.

A Very Different Government Back Then

If today’s Cabinet feels crowded, the 1976 version would have seemed almost unbelievable. There were just three Ministers serving alongside the Chief Minister — a tight, compact leadership team responsible for the affairs of an entire country. No sprawling list of ministries, no long roster of portfolios — just a handful of individuals carrying the weight of governance.

Becoming a Minister wasn’t a direct vote of the people either. You first had to win a seat in the Legislative Council, and from there, the Chief Minister would recommend who should serve. The Governor then made the appointments. In other words, political trust and alignment mattered just as much as public support — and ultimate authority still rested above the local leadership.

And as for job security? There wasn’t much of it. Ministers served without fixed terms and could be removed if they lost their seat, resigned, or if the Governor revoked their appointment. Even the Chief Minister could be ousted through a vote of no confidence. Add to that the basic requirements — being at least 21, a British subject, and meeting residency rules — and it’s clear that ministerial government in 1976 was not only smaller, but far more tightly controlled.

This marked the first time elected representatives were formally given defined roles in the administration of national affairs.

Under the Constitution, the Governor retained overarching authority, but was required in many instances to act on the advice of the Executive Council, particularly in shaping policy and overseeing government operations.

The Chief Minister, meanwhile, was positioned as the central political leader, responsible for directing government business and advising on the appointment of Ministers.

Importantly, the Constitution also allowed for the assignment of responsibilities to Ministers, giving them oversight of specific areas of government — a structure that remains at the heart of today’s Cabinet system.

Section 13 of the Order made clear that Ministers could be assigned responsibility for the administration of departments or government business, embedding accountability and functional governance into the system.

The Legislative Council, established alongside the Executive, provided the law-making body, with elected and appointed members participating in debates, passing legislation, and representing the interests of the Islands.

Together, these provisions created the framework for what is now recognized as ministerial government — a hybrid system balancing local political leadership with constitutional oversight by the Governor.

The explanatory note of the 1976 Order describes it as introducing “new provisions for the Government of the Turks and Caicos Islands,” including the creation of a Legislative Council with elected members and Ministers appointed on the advice of the Chief Minister.

Fifty years on, that structure has evolved through subsequent constitutional changes, but its foundation remains rooted in the 1976 framework.

Cabinet’s decision to establish a commemorative committee suggests that the anniversary will not only celebrate political progress, but also invite reflection on how effectively the system has delivered on its promise of representation, accountability, and governance.

As the Islands approach this Golden Jubilee, attention is likely to turn not only to the achievements of ministerial government, but also to the ongoing question of how the system continues to serve a modern and rapidly developing Turks and Caicos Islands.

Developed by Deandrea Hamilton • with ChatGPT (AI) • edited by Magnetic Media.

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Government Moves to Amend Destination Management Fee Law

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Turks and Caicos, March 30, 2026 – The Turks and Caicos Islands Government has signaled changes to its tourism funding framework, with Cabinet approving draft amendments to the Destination Management Fee Act 2023.

The decision was confirmed in the Post Cabinet statement following the February 5 meeting, chaired by Governor Dileeni Daniel-Selvaratnam, where members agreed to move forward with revisions to the law governing the collection and administration of the fee.

The Destination Management Fee, introduced in 2023, is applied to travelers entering the country and is embedded within the cost of travel. The charge was designed to support tourism-related development, including marketing, infrastructure, and sustainability initiatives.

At the time of its introduction, the fee was linked to the establishment of a Destination Management and Marketing Organisation (DMMO), which was expected to coordinate tourism strategy and enhance the visitor experience.

However, recent developments have shifted that landscape.

The DMMO has since been discontinued, raising new questions about how funds generated through the fee are being managed and what structure will now guide tourism development efforts.

The Cabinet note does not outline what specific changes are being proposed under the amended legislation.

It also does not indicate whether adjustments will be made to:

  • who pays the fee,
  • how it is collected, or
  • how the revenue is allocated and overseen.

The move to amend the law comes amid broader government efforts to strengthen revenue collection and compliance, including updates provided to Cabinet on the work of the Drag-Net Steering Committee — a multi-agency initiative focused on improving government revenue systems.

The lack of detail surrounding the amendments leaves several key questions unanswered, particularly given the fee’s direct impact on both visitors and residents and its role in supporting the country’s tourism economy.

Any changes to the Act would require further legislative steps, including presentation to the House of Assembly, before taking effect.

For now, the Cabinet’s approval signals that the government is moving to revise a policy that is already in force — but without yet disclosing how those revisions will alter the current system.

As tourism remains the backbone of the Turks and Caicos Islands economy, clarity on the future of the Destination Management Fee — and the framework it supports — is expected to be closely watched in the weeks ahead.

Developed by Deandrea Hamilton • with ChatGPT (AI) • edited by Magnetic Media.

Photo Credit: TCIAA

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Flow TCI Empowers Local Communities with ‘Project EmpowerHER’

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Turks and Caicos Islands (March 30, 2026) – Leading telecoms provider Flow has strengthened its commitment to community welfare with a substantial donation of personal care and self-care items to the Turks and Caicos Islands Red Cross, marking a significant contribution in support of International Women’s Month.

The donations, collected throughout March under the theme ‘Give to Gain’, were driven by Flow’s internal initiative, ‘ProjectEmpowerHER’ where employees across the business contributed essential feminine items, underscoring the company’s continued dedication to supporting the health, dignity, and well-being of women and girls across the Turks and Caicos Islands.

“International Women’s Month serves as a powerful reminder of the work still required to support women in our communities,” said Joanne Missick, Country Manager, Flow Turks and Caicos.

“Through ‘ProjectEmpowerHER’, our team wanted to take meaningful action and the ‘Give to Gain’ theme highlights that when we support others, we strengthen the entire community. I am incredibly proud of the generosity shown by our staff, and equally proud that Flow can play a part in creating safer, more supportive environments for women across our islands.”

The handover ceremony, held this week at the Red Cross headquarters, represents an important component of Flow’s corporate social responsibility agenda.

“We are extremely grateful for this contribution from Flow,” said Tuvol Higgs, Office Manager, Turks and Caicos Islands Red Cross.

“Partnerships like this reinforce the strength of our community network, and Flow’s support allows us to extend our reach even further. Their generosity will make an immediate and meaningful difference in the lives of the women we serve.”

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