#TurksandCaicos, October 16, 2017 – Providenciales – Delleriece Hall, Country Manager of Cable & Wireless Communications, operators of the brand Flow, today confirmed that the majority of Flow’s mobile and fixed network has been restored to customers throughout the Islands, following the significant devastation of Hurricane Irma.
“Connectivity to family, friends and loved ones is essential, especially during times of crisis, and as providers of core communication services in the region, we knew we had a tremendous responsibility to restore services as quickly as possible” said Delleriece Hall, country manager of C&W. “I am happy to report that Flow was the FIRST to restore mobile services in North and Middle Caicos, South Caicos, and Grand Turk. While there are restoration delays in some areas, due largely to the unavailability of electricity, our teams continue to work around the clock to restore services as quickly as possible,” the Country Manager said.
Speaking on C&W/Flow broader hurricane recovery efforts in the TCI, Hall outlined the Company’s support during the hurricane. For customers, Flow waived bill payments for fixed services as well as broadband and TV Rentals for September. The Company also set up free Wi-Fi hotspot and established a charging station at the central office in Providenciales. Flow provided critical office space to 911 services at the Head Office and partnered with the Red Cross in a “Restoring Family Links” exercise while supporting the Department of Disaster Management and Emergencies (DDME) and the Caribbean Disaster Emergency Management Agency (CDEMA) by providing cell phones with SIM cards, data and voice service for first responders, and shelter managers. “We remain committed to the people of the region and are focused on our mission of connecting communities and transforming lives. We are equally proud of our network performance, which in several markets, including the Turks and Caicos Islands, was the only operational mobile network immediately after the hurricanes,” said Hall.
Flow further advises that customers should refrain from cutting low lying cables. Customers are asked to contact our office on 946-4499 to report any low lying cables, and 611 to report faults for broadband and TV in areas where commercial power has been restored.
Press Release: FLOW