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Flow Turks and Caicos restores Services throughout the Turks and Caicos Islands after Hurricane Irma

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#TurksandCaicos, October 16, 2017 – Providenciales – Delleriece Hall, Country Manager of Cable & Wireless Communications, operators of the brand Flow, today confirmed that the majority of  Flow’s mobile and fixed network has been restored to customers throughout the Islands, following the significant devastation of Hurricane Irma.

“Connectivity to family, friends and loved ones is essential, especially during times of crisis, and as providers of core communication services in the region, we knew we had a tremendous responsibility to restore services as quickly as possible” said Delleriece Hall, country manager of C&W.    “I am happy to report that Flow was the FIRST to restore mobile services in North and Middle Caicos, South Caicos, and Grand Turk.   While there are restoration delays in some areas, due largely to the unavailability of electricity, our teams continue to work around the clock to restore services as quickly as possible,” the Country Manager said.

Speaking on C&W/Flow broader hurricane recovery efforts in the TCI, Hall outlined the Company’s support during the hurricane.   For customers, Flow waived bill payments for fixed services as well as broadband and TV Rentals for September.   The Company also set up free Wi-Fi hotspot and established a charging station at the central office in Providenciales.   Flow provided critical office space to 911 services at the Head Office and partnered with the Red Cross in a “Restoring Family Links” exercise while supporting the Department of Disaster Management and Emergencies (DDME) and the Caribbean Disaster Emergency Management Agency (CDEMA) by providing cell phones with SIM cards, data and voice service for first responders, and shelter managers.  “We remain committed to the people of the region and are focused on our mission of connecting communities and transforming lives.  We are equally proud of our network performance, which in several markets, including the Turks and Caicos Islands, was the only operational mobile network immediately after the hurricanes,” said Hall.

Flow further advises that customers should refrain from cutting low lying cables.  Customers are asked to contact our office on 946-4499 to report any low lying cables, and 611 to report faults for broadband and TV in areas where commercial power has been restored.

Press Release: FLOW

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ELECTRICITY BILL SHOCKER: PELICAN ENERGY WARNED GOV’T

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TCIG knew from April that fuel factor could surge almost 80%; Minister says $500 cost-of-living payment was part of Government’s response

PROVIDENCIALES — The Turks and Caicos Government knew months before July’s shocking electricity bills that consumers faced a potentially massive increase in the fuel factor.

Minister of Information Technology and Energy E. Jay Saunders revealed Friday that Pelican Energy warned his Ministry in April that generation fuel costs were projected to rise from $3.09 per gallon in May to $4.79 in June and July.

That translated into a projected fuel factor jump from about 17.5 cents to 31 cents per kilowatt-hour — an increase of almost 80%.

Saunders said he personally advised Cabinet of the projected increase and presented options for cushioning the impact.

He characterised Government’s $500 cost-of-living payment as its “initial response” to rising fuel costs, before a separate fuel-factor subsidy was approved.

Cabinet records show Government agreed on June 24 to provide funding to mitigate the fuel-factor impact, with the relief programme approved July 8.

Eligible residential customers — those averaging less than $1,500 monthly over the previous three bills — are capped at 22 cents per kWh from July through October.

Pelican confirmed Friday that Government’s contribution was already applied to July bills, meaning the bills now triggering widespread public outrage would have been even higher without the subsidy.

Saunders did not disclose the programme’s total cost.

His admission that Government knew since April, however, raises another question amid the backlash: why were consumers not directly warned by Government about the scale of the approaching increase?

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Bahamas News

More Bahamians Accessing HIV, STI Care Through NHI

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NASSAU, Bahamas — More Bahamians are accessing HIV and sexually transmitted infection-related healthcare through National Health Insurance, a trend the NHI Authority says should be viewed positively.

NHIA stressed in an August 6 statement that its 2025 figures measure healthcare utilisation, not newly diagnosed infections. They include beneficiaries screened, treated, monitored or receiving follow-up care, including people diagnosed previously.

“Increased utilisation of these services should be viewed as a positive development,” NHIA said.

The Authority pointed to “greater enrolment and use of NHI, improved access to screening and testing, continued treatment and monitoring of existing conditions, and increased willingness to seek medical care.”

The development comes amid a mixed three-year HIV picture. New diagnoses rose from 130 in 2023 to 156 in 2024, before declining to 142 in 2025.

NHIA said increased utilisation demonstrates that more beneficiaries are accessing needed healthcare and actively managing their health, reinforcing the importance of screening, early diagnosis and continued treatment.

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Health

47,459 MEASLES CASES, 44 DEATHS ACROSS AMERICAS  

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WASHINGTON, D.C. — The Americas has recorded 47,459 confirmed measles cases and 44 deaths in 2026, the region’s highest case count in 22 years, prompting the Pan American Health Organization (PAHO) to urge stronger vaccination, surveillance and rapid outbreak response.

As of July 18, cases were already more than triple the 15,011 recorded during all of 2025. Guatemala, Mexico, the United States and Peru account for 95% of confirmed cases. Guatemala leads with 30,371 cases and 26 deaths, followed by Mexico with 12,255 cases and 17 deaths.

PAHO classifies the regional public health risk as very high, citing active outbreaks, immunity gaps, international travel and populations with inadequate vaccination coverage.

The organization says prevention starts with vaccination. Countries are being urged to achieve and maintain at least 95% coverage with two doses of measles-containing vaccine, particularly protecting children and under-vaccinated communities.

Measles spreads through the air when an infected person breathes, coughs or sneezes. Symptoms can include fever, cough, runny nose, red eyes and a rash.

PAHO is urging health authorities to detect suspected cases early and respond rapidly to stop transmission. Unvaccinated and under-vaccinated people, young children and communities with limited healthcare access face increased risk of severe illness and death.

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