#Providenciales, August 29, 2019 – Turks and Caicos – Executives from Western
Union Caribbean were last Friday in the Turks and Caicos to announce a
new money transfer service which allows customers of NCS Financial to reach
Western Union clients, anywhere.
Vigo, is a 70-year old
brand and will add to MoneyGram transfers, interCaribbean airline ticket sales,
mobile cell phone top-ups and UNI Transfers which are all a part of the service
offerings at NCS.
“Similar to what other big
companies do that offer different products or services across different
markets, Western Union does the same thing. We have the premium brand,
everybody knows the Western Union brand and Vigo is used in non-exclusive
markets, in non-exclusive spaces and that means in a place like NCS, you can
find different brands, different options for the customers including the Vigo
brand,” said Franklin Gutierrez, Head of Operations for the Caribbean.
Mr. Gutierrez said it is a
way to being closer to where Western Union customers are and the concept
complements the business built by Chris and Kayon Stokes.
Mrs. Kayon Stokes was at
the media announcement and said, “We pride ourselves in customer services; that
is one of our key differentiation strategies and we do have several other
remittance companies here, however, we welcome anyone to use our
services. We have a suite of products that can serve within Turks (and
Caicos) and outside.”
You may have already
noticed the blue white and yellow logo added to the brand icons at NCS
locations around town, Vigo is available in 60 countries, the team informed,
with Jamaica being the first and only Caribbean country so far which allows
direct bank deposits.
“Only Jamaica has been
launched at this time (for direct bank deposits) but we are rapidly
expanding. You can send to the US, the UK, China and persons who are
doing business in India or transactions to Turkey; the direct-to-bank services
is enabled in quite a number of countries,” said Andre Largie, Caribbean
Western Union.
Vigo will mean heighted
safety, speed and savings, said Mr. Largie.
“For those customers who
have typically sent via wire transfer, you can understand that this is far
superior in the service of three factors; one, it’s faster, two the pricing is
transparent. It is ten dollars, one flat fee to send money directly to a
bank account no matter the amount of money that you are sending and three it is
transparent. When you send the transaction, only the fee that you pay is
the charge that you will have. There is no fee on the receiver’s side.”
It was also explained that
the Western Union locations in Providenciales will continue to operate the
premium brand under the GraceKennedy banner.
“Our Western Union service
is still our flagship service. We are represented in Turk and Caicos by
GraceKennedy, a Caribbean business luminary; operates in multiple countries and
very well-established relationship with Western Union. They have two locations
here and those locations offer fantastic service to our customers. The
Vigo brand is about offering a service option to NCS customers,” said Andre
Largie, Western Union Caribbean.
Still, it is clear this new
service acquisition by NCS Financial gives the business an even greater edge
over its competition in the marketplace.
“Vigo has a very personal
touch which is very consistent with what we try to do at NCS. The need
came up for us to expand the options that our customers have. A brand like Vigo
that is connected to a powerful global brand within itself is still niche, high
quality, high touch and it fit in very well with what we wanted to do and
therefore we were very pleased to have the opportunity to not so much have Vigo
ourselves, but to allow the people of the Turks and Caicos to have the
opportunity to experience this outstanding products,” shared Chris Stokes,
Chairman and CEO of NCS Financial Services Group.
Stokes said Vigo is open to
everyone and he is confident that the product speaks for itself in terms of its
strength and reach.
Since July, Vigo has been available at NCS locations in the TCI.
#magneticmedianews
#vigointhetci
#westernunion