Caribbean News
~SANDALS® RESORTS OPENS ITS 18TH RESORT IN SAINT VINCENT AND THE GRENADINES~
AN EASTERN CARIBBEAN GEM IS UNEARTHED
April 4, 2024, Montego Bay, Jamaica – In an intimate ribbon cutting ceremony commemorating Sandals Resorts’ entry into the largely undiscovered destination of Saint Vincent and the Grenadines, the only Caribbean born superbrand welcomed its first guests to a nature-forward experience brimming with island inspiration and stirring ‘Sandals Firsts’.
Witnessed by government officials, Sandals executives, guests and resort team members, an emerald green ribbon, representative of the island’s flag and lush surroundings, was cut signaling the official opening of Sandals Saint Vincent and the Grenadines.
Executive Chairman of Sandals Resorts International Adam Stewart, spoke on what the opening of the hotel chain’s 18th resort meant for the brand, the island and the Caribbean at large. “This is a multi-generational act in the making that began with my extraordinary father Gordon ‘Butch’ Stewart and Prime Minister Gonsalves many years ago. They flirted heavily about flying the Vincy flag not only here but in all the other islands across the Caribbean that Sandals has its operations. Little did we know that 43 years later the Sandals brand would grow from one 99-room hotel in Montego Bay to a top 500 brand known on the world stage as a super brand. The only Caribbean born commercial super brand known across the United States, Europe and Canada with over 84% brand penetration and recognition,” he shared.
He expounded further on what he dubbed the Sandals Effect, a confluence of things that happen when Sandals comes to town. “First and foremost, we market the destination, both St. Vincent and the Grenadines. The landscape that makes up this incredible archipelago will benefit. Directly and indirectly for linkages, tour operators, taxi operators, restaurateurs, musicians, farmers, fishers, entrepreneurs, hardware store operators, the entire ecosystem and connectivity we plan to make sure that the entire world knows.”
With Sandals’ expansion to the island, airlift has increased exponentially with more availability on the horizon. According to Adam Stewart, numerous airlines have adjusted their schedules in anticipation for the demand. “American Airlines used to fly twice per week to and from the Argyle Airport, since April the airline has increase to four times per week and is expected to have daily flights by the end of 2024. Air Canada and Virgin have increased their airlift with JetBlue and United Airlines now flying to the island for the first time. Nationals and visitors will have the opportunity to fly more conveniently and we will continue to grow. ,” expressed Stewart.
The resort, in May 2024, is expected to host some 300 top travel advisors from around the world, the largest contingent of international travel professionals to ever visit Saint Vincent and the Grenadines.
Dr. The Honourable, Ralph Gonsalves, Prime Minister of Saint Vincent and the Grenadines, in his main address added further credence to the impact Sandals has on his country and the CARICOM community. “During COVID, unemployment went up, there was a decline in economic activity in the region. At the time we also had volcanic eruptions, Sandals came to us with a proposal to recruit Vincentians and send them to their resorts across the Caribbean to be trained. We had to evacuate 20,000 persons with some in shelters for four to six months. Along came a friend in Sandals who said they could ease some of the pressure providing opportunities for 500 people and these little things talk to me about partnership. This might have been small for Sandals but it was a huge thing for us in the condition in which we found ourselves and I want to thank Sandals and Adam.”
“It is an understatement really to call Sandals a brand. It has become an existential part of our Caribbean civilization. This civilization is tailor-made for tourism and Butch Stewart has helped to shape this aspect of the material to help sustain us. I think that when the history of the 20th into the 21st century is written, there would be a towering place for this legend,” The Hon. Gonsalves continued.
In honour of the late Gordon ‘Butch’ Stewart, Prime Gonsalves in opining that the relationship he enjoyed with the late founder made him “one of us” shared a remarkable plan to celebrate his memory and contributions to tourism and economic development in the region. “The government of Saint Vincent and the Grenadines had indicated to Sandals that we will build the road coming to the entrance of the hotel. Having built it, we will call it the Gordon ‘Butch’ Stewart Boulevard,” the Prime Minister announced proudly to stirring applause from the audience.
Sandals Saint Vincent and the Grenadines offers 301 rooms and suites across 50 lush-laden acres, authentically embracing its Saint Vincent location with an experience that is as thoughtful as it is meticulously local.
About Sandals® Resorts
Sandals® Resorts offers the ease and refinement of the most-awarded luxury all-inclusive vacation experience in the Caribbean. With 18 beachfront settings in Jamaica, Antigua, Saint Lucia, The Bahamas, Barbados, Grenada, Curaçao, and Saint Vincent and the Grenadines, each resort reflects the design, cuisine, and unique essence of its island home. From butler service and gourmet dining to top-shelf spirits and luxurious suites, including the Caribbean’s first Overwater Villas and Bungalows, Sandals Resorts is celebrated for pioneering innovations that constantly evolve and elevate the all-inclusive vacation experience. The brand has recently piloted fresh concepts such as MINI Coopers for exploring beyond the resort gates and an off-site Island Inclusive dining program, while staying true to its Caribbean roots and showcasing the transformative link between tourism and its power to transform lives through its philanthropic arm, the Sandals Foundation. Sandals Resorts is part of family-owned Sandals Resorts International (SRI) which includes family-friendly Beaches Resorts, and is the Caribbean’s leading all-inclusive resort company. For more information about the Sandals Resorts Luxury Included® difference, visit www.sandals.com.
Contact Person:
Jervene Simpson
Senior Manager, Communications and Public Relations
Sandals Resorts International
876-275-7021
Email: jervene.simpson@sri.sandals.com
Caribbean News
Sandals Corporate University Wins Double Gold in AI Innovation and Hands-On Hospitality Training
Montego Bay, St. James: Sandals Corporate University (SCU), the learning and development hub for Sandals and Beaches Resorts team members, continues to set the gold standard for excellence in AI implementation and training strategy as they celebrate their recent double win in the 2025 Brandon Hall GroupTM HCM Excellence Awards®.
Collaborating with Canadian-based corporate training company, Flint Learning Solutions, the SCU was awarded two gold medals for
projects submitted to the categories: Best Use of AI in Business Impact for elevating guest experiences with AI training and Best Learning in the Flow of Work for improving hospitality with on-the-job activities.
The awarding organisation, The Brandon Hall Group™, has, for over 30 years empowered and certified business excellence globally and through the HCM Excellence Awards®, which recognises organisations that have implemented best practices for initiatives in learning and development, talent acquisition and management, leadership development, human resources, sales performance, diversity, equity and inclusion and the future of work.
Highlighting the achievement, SCU’s Senior Corporate Director, Dr. Luz Longsworth stated, “the Hospitality industry requires a flexible and fast paced approach to on-the-job training and the SCU is excited about the possibilities for expanding the use of AI in its training model to enhance our team members’ learning experience and to ultimately continue providing our Sandals and Beaches Resorts guests with consistently excellent service.”
Lenise White, Sandals Resorts’ measurement and evaluation specialist also shared her enthusiasm about the win.
“The double gold win from the Brandon Hall Group™ is a tremendous recognition of the impact the SCU has made in transforming hospitality learning and service delivery. It signifies that our efforts to integrate AI into training are not only innovative but also delivering real business impact.”
The partnership between SCU and Flint has, since its application, redefined on the job learning, demonstrating how innovative technology and training can ease real-world business challenges in the hospitality industry. The programme establishes a new standard for hospitality talent development and has given way to the integration of personalised, AI-powered learning, geared towards enhancing team member capabilities and elevating the guest experience without disrupting daily operations.
“We’re incredibly proud of our partnership with Sandals Corporate University and the exceptional results we’ve achieved together. SCU’s
leadership in embracing innovative approaches to talent development has been instrumental in creating a programme that empowered employees to create the exceptional, memorable experiences that define the Sandals brand and keep guests returning year after year,” shared Flint’s Chief Executive Officer, James Glover.
The 2025 award entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts and executives based on their alignment to business needs and environment, programme design, functionality and delivery, innovation and creativity among other criteria.
“This year’s Excellence Award winners exemplify the transformative power of strategic human capital management. Through their innovative approaches to talent development and employee engagement, these organizations have not only achieved remarkable business outcomes but have also redefined what it means to create truly people-centric workplaces,” remarked Brandon Hall Group Chief Operating Officer and HCM Excellence Awards® Programme Leader, Rachel Cooke.
The win follows another exceptional achievement in AI-powered training after the SCU copped the bronze award for Best Corporate University in Generative Artificial Intelligence (GenAI) Implementations from the Global CCU, earlier this year.
Photo Captions:
Header: A group of proud team members from Sandals South Coast team pose for a quick photo op after receiving their training completion certificates.
1st insert: Sandals Ochi Beach Resort General Manager, Carol Bourke (left) presents Learning and Development Manager, Joy Bernard with her certificate of recognition for the role that she played in administering the training initiative.
2nd insert: Ghislain Boutoulle, hotel manager at Beaches Turks and Caicos (right) beams as he congratulates bar department team member, Andrew Clarke on his successful course completion.
MONTEGO BAY, September 11 (JIS): Jamaica’s capacity to identify and support children with autism has been bolstered by a
groundbreaking three-year training initiative that continued into its second phase at the St. Ann’s Bay Regional Hospital in St. Ann, on Wednesday, September 10.
Dubbed the Autism and Developmental Needs Skills Training for Caregivers and Families, the programme will create a core of 10 master trainers who will in turn train others across the island to build a sustainable network of experts.
The programme is being carried out under the World Health Organization’s (WHO) Caregiver Skills Training (CST) framework.
It is being made possible through a partnership among the Sandals Foundation, Autism Speaks, The Bob and Rita Marley Foundation, and The Colour of Autism Foundation.
Speaking to journalists, Executive Director of the Sandals Foundation, Heidi Clarke, said the training is designed to make autism support more accessible across Jamaica by equipping those already working with children and families to provide practical tools and strategies.
“These 10 master trainers are going to be able to go back out into the communities and train other people to kind of spread the effect, getting it into every corner in Jamaica, so that we’re able to help identify [autistic] children and help their parents, teachers and caregivers to be able to understand how to deal with them,” she explained.
The Sandals Foundation and Sandals Resorts International have committed a total of US$162,000 in cash and kind support towards the entire three-year endeavour.
This investment covers online training, technical support, stipends for trainees, printed materials, transportation, and accommodation for the capacity-building sessions.
“Mico University College is directly in contact with all of the various [master trainers] in the respective organisations. They’re the ones who identified the people who are going to be trained,” Mrs. Clarke noted.
“So, it’s everybody from Early Stimulation to the Montego Bay Autism Centre, among other institutions, that are spreading autism awareness and support across the country,” she added.
One of the trainees, Sandrea Long-White, Project Manager at Community Based Rehabilitation Jamaica, noted that the training is particularly valuable for rural communities where her organisation works directly with families in their homes.
In fact, it is important to equip parents living in rural Jamaica with the skills to manage the daily challenges of raising a child with autism, to ease the overwhelming and uncertain pressures, she noted.
“So, one of the key takeaways from the training, thus far, is that whatever the child can do, we focus on that and build on that strength that
the child has. That’s something that we need to teach our parents to recognise, the little achievements that our disabled children can do to build their skill to help them in their development,” Mrs. Long-White underscored.
In the meantime, Head of Special Education at The Mico University College, Michele Meredith, pointed out that the three-year programme will be certified.
Ms. Meredith said it will combine the WHO’s packaged content with components from The Mico’s own special education courses to give graduates a recognisable certification in the field.
Moreover, after the initial three-year cycle, funded by the Sandals Foundation, The Mico University College will take over the programme as a formal extramural offering, she noted.
The second phase of the programme will run from September 8 to 12. In addition to the trainers, six families will also participate in the sessions.
Since 2016, some 35 Caregiver Skills Training (CST) sites have been implemented worldwide, certifying more than 250 master trainers, with language translations under way to include 10 additional languages.
Contact: Okoye Henry
Release: JIS
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