News
Airbnb 2023 Winter Release: Introducing Guest Favorites, a collection of the 2 million most-loved homes on Airbnb
Plus revamped ratings & reviews, and the new Listings tab featuring a set of tools to help
Hosts better showcase their homes
November 8, 2023 – Airbnb has more than 7 million homes all over the world. Each home is one-of-a-kind, and this uniqueness is what sets Airbnb apart. But guests have told us that with so much variety, it can be hard to know what they’re going to get. This is why many people prefer hotels, and it’s the #1 obstacle preventing them from booking on Airbnb.
Today, we’re introducing three major upgrades to help guests understand exactly what to expect before they book:
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Guest Favorites – A collection of the 2 million most-loved homes on Airbnb based on ratings, reviews, and reliability.
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Revamped ratings & reviews – A redesigned ratings page, with new features to help guests understand the quality of every home.
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Listings tab – A set of new tools for Hosts to manage their listing and showcase the details guests care about most, including an AI-powered photo tour.
“People often describe checking into an Airbnb as a ‘moment of truth’— when you find out if the home you booked meets your expectations,” said Brian Chesky, Airbnb co-founder and CEO. “Too often, it doesn’t. We’re changing that today. With Guest Favorites, revamped reviews, and the new Listings tab, you’ll now know exactly what to expect every time you book.”
Introducing Guest Favorites
The best way to find a great place to stay is by knowing which homes guests love the most. That’s why we created Guest Favorites—a collection of the 2 million most-loved homes on Airbnb based on ratings, reviews, and reliability data from over half a billion trips.
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Great ratings and reviews — Guest Favorites have excellent reviews and are rated above 4.9 stars on average. These homes also receive high marks for ease of check-in, cleanliness, listing accuracy, Host communication, location, and value.
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Outstanding reliability – Guest Favorites have a superb record of reliability, with Host cancellations and quality-related customer service issues of 1% on average.
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Easy to discover on Airbnb – Guest Favorites are available around the world, and they’re simple to find on Airbnb. Just look for the new badge in search results and on the listing page, or filter for Guest Favorites.
Nearly two-thirds of Guest Favorites come from Superhosts, who’ve been recognized for their track record of outstanding hospitality.
Revamped ratings and reviews
Guests have left over 371 million reviews about their stays on Airbnb. These ratings and reviews are the best way to understand the quality of a home. But today, there is limited information on the ratings page, and it’s hard for guests to find reviews that are relevant to them. The redesigned ratings page includes three new features that make reviews easier to read and much more helpful.
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Review sorting – Guests can now sort reviews by recency or rating, making it easy to find the reviews they care about the most.
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Ratings distribution – A new chart shows the distribution of reviews from 1 to 5 stars, so guests can easily view the number of positive and negative reviews.
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More review details – Reviews include more information about the reviewer and their trip — including where they’re from, their length of their stay, and whether they traveled with family, pets, or in a group.
Introducing the Listings tab
Managing a listing is one of the most essential parts of hosting because it’s how guests learn about a home. In fact, we’ve seen that listings with more details can get up to 20% more bookings. But many listings are missing the details guests care about because adding them has been too difficult. That’s why we’re introducing the Listings tab—a set of new tools for Hosts to easily manage their listing and showcase the details of their home.
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Listing editor – A redesigned interface makes it easy for Hosts to add details about their listing—including amenities, sleeping arrangements, and more. It’s also simple for Hosts to edit their arrival guide with the information guests need before check-in.
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AI-powered photo tour – Hosts can instantly create a photo tour, which organizes photos by rooms to help guests understand the layout of their home. The photo tour is powered by a custom-built Airbnb AI engine trained on over 100 million images that recognizes photos and assigns them to 19 rooms in seconds. Hosts can edit their photo tour at any time and add amenities to each room.
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Smart lock integration – Hosts can connect compatible smart locks to their Airbnb account and automatically generate a unique code for every reservation. Guests can view their entry codes right in the Airbnb app before they arrive. Smart lock integration will begin rolling out in the US and Canada later this year with support for
certain locks from Schlage, August, and Yale.
Even more upgrades for Hosts
In addition to the new Listings tab, the 2023 Winter Release includes even more upgrades for Hosts.
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Pricing visibility – The prices Hosts set will include service fees, helping them better understand what guests pay.
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Compare prices – Hosts will have the ability to compare their prices to those of similar listings right in the calendar, making it easy to track local pricing trends.
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New earnings dashboard – A completely redesigned dashboard gives Hosts a clear view of their earnings, including a detailed breakdown of past and future payments, customizable reports, filters, and search.
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New options for Co–Host payouts – Hosts have two new options for sharing payouts with Co-Hosts: share the cleaning fee or share the cleaning fee plus a percentage of the booking amount.
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New Co-Host messaging – Hosts and their Co-Hosts can now communicate in the app with new Inbox features to help them discuss and coordinate upcoming reservations.
Worldwide rollout starting today
Guest Favorites, revamped ratings and reviews, the new Listings tab, and additional upgrades for Hosts will begin rolling out this week. Hosts can try new features today by enrolling in Airbnb Early Access. Smart lock integration will be coming to Early Access for listings in the US and Canada later this year. Pricing visibility and compare prices will be available next year.
Providenciales, Turks and Caicos Islands – May 14th, 2024 – The Turks and Caicos Islands Government and Molo Hotel Group reached a pivotal juncture on Monday, May 13th, 2024, with the ceremonial signing of a development agreement at the Premier’s Office on Providenciales. The agreement, which received official Cabinet approval on March 13th, 2024, signifies a steadfast commitment to advancing the economic landscape of the Turks and Caicos Islands.
Molo Hotel Group is a family-owned business, renowned for its distinguished portfolio of high-quality hotels worldwide. The
development initiative encompasses the construction of three distinct IHG branded hotels: InterContinental Turks and Caicos, Kimpton Turks and Caicos and Hotel Indigo Turks and Caicos. Scheduled for completion by 2027, each resort boasts a distinctive design from luxury to laidback sophistication spanning across the shores of Grace Bay Beach.
Kimpton Turks and Caicos – an epitome of luxury lifestyle living, will feature 192 guest rooms including three outdoor pools, a luxury spa and a fitness center. Additionally, seven dining options ranging from a beachfront restaurant to a rooftop bar.
Adjacent to the Kimpton, InterContinental Turks and Caicos will offer 59 classic luxury suites with panoramic ocean views. Mirroring its counterpart, this resort will offer an array of dining options and upscale facilities.
Steps away from the Intercontinental and Kimpton resorts, Hotel Indigo Turks and Caicos will embrace a sense of community and contemporary elegance, offering 56 bedrooms. The resort will feature an onsite restaurant, lobby bar, outdoor pool, and fitness room.
Beyond the realm of hospitality, this development agreement underscores the government’s commitment to fostering economic growth and enhancing employment opportunities in the Turks and Caicos Islands. Molo is partnering with the Turks and Caicos Islands Community College (TCICC) to actively promote hospitality as a career choice and support in developing training programs, career fairs, seminars, workshops, and events to raise awareness about hospitality careers. Molo has committed to provide employment and apprentice opportunities to TCICC students and provide mentoring and practical on property training to students.
The signing event was graced by Hon. Charles Washington Missick, Premier of the Turks and Caicos Islands, Hon. Jamell Robinson, Deputy Premier, Hon. Kyle Knowles, Minister of Public Safety and Utilities, Hon. Rachel Taylor, Minister of Education, Youth, Sports and Culture, Łukasz and Marcin Slominski, Owners of Molo, Ross Morrow, Managing Director Molo, Arik Kono, Vice President Upscale Development for IHG, Dr. Candice Williams, President and CEO of the Turks and Caicos Islands Community College, Angela Musgrove, InvestTCI CEO, Dr. Barbara Ambrister, Chairperson of the Turks and Caicos Islands Community College, Dr. Delores Stapleton- Harris, Vice President of Academic, Vocational and Student Affairs for the Turks and Caicos Islands Community College, Mr. Kevin Baxter, Dean of Technical Vocational Education Training (TVET) and Sheryl McLaughlin, InvestTCI Investment Services Executive.
Commenting on the development agreement, Premier, Hon. Misick, stated “The Memorandum of Understanding (MOU) signing of
IHG/Molo Hotels is a significant step towards a sustainable future for hospitality in the Turks and Caicos Islands. Three hotels, Kimpton, Intercontinental, and Hotel Indigo, will be introduced, enhancing our tourism product and creating employment opportunities.”
He further added, “Partnerships with the Turks and Caicos Islands Community College and Turks and Caicos Islands Sports Commission are underway, demonstrating the Government’s commitment to developing human capital and elevating tourism offerings. This project will bring economic growth, embrace local talent, and enrich our economy.”
Additionally, Mrs. Angela Musgrove, CEO of Invest Turks and Caicos Islands, emphasized “This collaboration confirms our commitment to fostering economic growth and prosperity within our country. We have worked closely with Molo Hotel Group, and we are confident that this transformative project will further position the Turks and Caicos Islands as a premier destination for travel and investment. Much to our delight, it will also provide opportunities for engagement with our Community College and small business community.”
The Government of the Turks and Caicos Islands, operating through its primary Investment Promotion
Agency, Invest Turks and Caicos Islands, remains committed to attracting and facilitating Foreign Direct Investments to the country by providing a comprehensive suite of services. Through strategic initiatives and targeted promotion, the agency catalyzes sustainable development, driving innovation and small business opportunities across various sectors of the economy.
#TurksandCaicos, May 13, 2024 – Detectives of the Serious Crime Unit of the Royal Turks and Caicos Islands Police Force have
charged a man who allegedly stole a vehicle.
The accused, DANVANTE BRISCO, 30, of Kew Town, Providenciales, was charged with:
- One Count: Robbery
- One Count: Taking Motor Vehicle Without Authority
- One Count: Using Offensive Weapon to cause fear
Mr. BRISCO appeared in court today (May 13 ) and was granted bail of $7500.00 with one surety.
The matter was adjourned to July 05 for a Sufficiency Hearing.
#TurksandCaicos, May 13, 2024 – A 20-year-old Dock Yard male appeared in court today (May 13th) charged with a series of firearm-related offences.
The accused, JAMES SIMON, was denied bail and remanded into custody pending a Sufficiency Hearing scheduled for July 05th, 2024.
Mr. SIMON faces the following charges:
- One Count: Robbery;
- One Count: Gang Membership
- One Count: Possession of a Firearm for the Benefit of a Gang
- One Count: Possession of Ammunition for the Benefit of a Gang.
The charges against Mr. Simon followed investigations by officers of the Royal Turks and Caicos Islands Police Force into a robbery at the parking lot of a Casino where three males robbed a victim.
Additionally, Mr. Simon is charged with the following offences, having been arrested on May 02nd, 2024, along South Dock Road.
- One Count: Possession of a Firearm
- One Count: Possession of Ammunition
- One Count: Unlawful Entry
Officers also charged a teenage minor who was in the company of Mr. Simon on May 02nd with One Count of UNLAWFUL ENTRY.
The accused, seventeen and from Kew Town, Providenciales, pleaded guilty and will be sentenced on May 20th.
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