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Statement from Josephine Connolly, Minister of Tourism on transition of the TCI Tourist Board into a Destination Management Organization (DMO)

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#TurksandCaicos, February 6, 2023 – “A recent letter publicly circulated in regard to the closure of the Tourist Board requires a response, to dispel some of the inaccuracies contained in the letter.

First, l wish to assure every resident of Turks and Caicos that this Government will always act in the best interest of every belonger. Our tourism destination has weathered many storms and our industry’s success can be attributed to the efforts of our professionals at the Tourist Board and the Ministry of Tourism, and to a wide cross-section of residents, stakeholders and industry partners, supporters and influencers, here and overseas.

In keeping with the economic development strategy of the Government of Turks and Caicos Islands, a decision has been made to restructure and modernise the entity responsible for the management and marketing of the tourism sector. As a result, the Government is in the process of creating a new tourism Destination Management Organisation (DMO) which will replace the current Tourist Board.

This plan has been in progress for several months and we have taken the time to discuss it with every member of staff of the Tourist Board, to seek their input and to explain the opportunities that would be available to anyone who wished to continue working in the public service. With the help of one of our local human resource experts, we have interviewed each of the 17 employees of the Tourist Board, to ensure that no stone is left unturned. We know which staff members opted to take positions in the private sector, and which ones expressed an interest in continuing to work in the public service.

Each member of staff was given a fair and generous remuneration package. In addition, each member of staff was then given the opportunity to apply for a position in the new DMO, once the final structure of the DMO has been decided and approved.

Recognising that a critical component of the process of creating the new DMO is enlisting the views of industry stakeholders, the Government has ensured that the DMO reflects the input of a wide range of stakeholders. Stakeholder meetings have been held with a range of public and private stakeholder groups, across all islands; very detailed presentations have been made; reports have been circulated; and a DMO Advisory Committee comprising every sector of the tourism industry has met on eight separate occasions to make inputs into the transition from Tourist Board to DMO and to debate the structure and funding of the DMO. 2

The new DMO will be a public/private partnership and will aim to distribute the benefits of the tourism sector across the entire destination. It will be what’s known in the industry as a Smart DMO; it will utilize state-of-the art data-management techniques and the latest technology, to identify our best possible target customers. The DMO will conduct many of the tasks currently assigned to the Tourist Board but will add a number of essential responsibilities. It will be a collaborative effort between the Government and the private sector and will be properly funded to meet its objectives. It will be a model of effective management and employee efficiency, while ensuring financial accountability and transparency. It will create a fulfilling and rewarding work environment and will strive to earn public confidence in its ability to meet the growing demands of this highly competitive industry.

Copious research reinforces the fact that today’s most successful enterprises are public/private partnerships. Throughout the tourism industry it is widely known that destinations in the Caribbean and around the world have restructured their tourism entities to reflect the efficiency and innovativeness demanded by today’s highly competitive realities. The fact is, Turks and Caicos is well-positioned to build on its successes and well-advised not to simply rely upon them. We have a grand opportunity to use our success thus far to catapult us into even further success. We cannot afford to rest on our laurels, as fortune favors the brave, those who recognize an opportunity and seize the moment. The future success of this country and our ability to maintain our position in the world as a highly sought-after destination, is dependent on how well we seize this moment to restructure and reposition ourselves not only to meet the needs of today, but the tourism demands of tomorrow.

The robust manner in which tourism destinations have emerged from the doldrums of the pandemic will serve as a reminder to all of us that deliberate, well-targeted and properly resourced tourism entities are the ones most likely to succeed in the future. The birth of this powerful new TCI DMO will serve as an example of what a small, developing tourism destination can truly achieve when we work together.

Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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