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Statement from Josephine Connolly, Minister of Tourism on transition of the TCI Tourist Board into a Destination Management Organization (DMO)

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#TurksandCaicos, February 6, 2023 – “A recent letter publicly circulated in regard to the closure of the Tourist Board requires a response, to dispel some of the inaccuracies contained in the letter.

First, l wish to assure every resident of Turks and Caicos that this Government will always act in the best interest of every belonger. Our tourism destination has weathered many storms and our industry’s success can be attributed to the efforts of our professionals at the Tourist Board and the Ministry of Tourism, and to a wide cross-section of residents, stakeholders and industry partners, supporters and influencers, here and overseas.

In keeping with the economic development strategy of the Government of Turks and Caicos Islands, a decision has been made to restructure and modernise the entity responsible for the management and marketing of the tourism sector. As a result, the Government is in the process of creating a new tourism Destination Management Organisation (DMO) which will replace the current Tourist Board.

This plan has been in progress for several months and we have taken the time to discuss it with every member of staff of the Tourist Board, to seek their input and to explain the opportunities that would be available to anyone who wished to continue working in the public service. With the help of one of our local human resource experts, we have interviewed each of the 17 employees of the Tourist Board, to ensure that no stone is left unturned. We know which staff members opted to take positions in the private sector, and which ones expressed an interest in continuing to work in the public service.

Each member of staff was given a fair and generous remuneration package. In addition, each member of staff was then given the opportunity to apply for a position in the new DMO, once the final structure of the DMO has been decided and approved.

Recognising that a critical component of the process of creating the new DMO is enlisting the views of industry stakeholders, the Government has ensured that the DMO reflects the input of a wide range of stakeholders. Stakeholder meetings have been held with a range of public and private stakeholder groups, across all islands; very detailed presentations have been made; reports have been circulated; and a DMO Advisory Committee comprising every sector of the tourism industry has met on eight separate occasions to make inputs into the transition from Tourist Board to DMO and to debate the structure and funding of the DMO. 2

The new DMO will be a public/private partnership and will aim to distribute the benefits of the tourism sector across the entire destination. It will be what’s known in the industry as a Smart DMO; it will utilize state-of-the art data-management techniques and the latest technology, to identify our best possible target customers. The DMO will conduct many of the tasks currently assigned to the Tourist Board but will add a number of essential responsibilities. It will be a collaborative effort between the Government and the private sector and will be properly funded to meet its objectives. It will be a model of effective management and employee efficiency, while ensuring financial accountability and transparency. It will create a fulfilling and rewarding work environment and will strive to earn public confidence in its ability to meet the growing demands of this highly competitive industry.

Copious research reinforces the fact that today’s most successful enterprises are public/private partnerships. Throughout the tourism industry it is widely known that destinations in the Caribbean and around the world have restructured their tourism entities to reflect the efficiency and innovativeness demanded by today’s highly competitive realities. The fact is, Turks and Caicos is well-positioned to build on its successes and well-advised not to simply rely upon them. We have a grand opportunity to use our success thus far to catapult us into even further success. We cannot afford to rest on our laurels, as fortune favors the brave, those who recognize an opportunity and seize the moment. The future success of this country and our ability to maintain our position in the world as a highly sought-after destination, is dependent on how well we seize this moment to restructure and reposition ourselves not only to meet the needs of today, but the tourism demands of tomorrow.

The robust manner in which tourism destinations have emerged from the doldrums of the pandemic will serve as a reminder to all of us that deliberate, well-targeted and properly resourced tourism entities are the ones most likely to succeed in the future. The birth of this powerful new TCI DMO will serve as an example of what a small, developing tourism destination can truly achieve when we work together.

Bahamas News

Government is Moving to Protect the Rights of Older Persons

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NASSAU, The Bahamas — The Government is moving to protect the rights, privacy, independence, and dignity of older persons throughout the Commonwealth of The Bahamas.

The Hon. Dr. Michael Darville, Minister of Health and Wellness tabled The Older Persons Rights, Protections, Care and Support Bill (2026), in the House of Assembly on Wednesday, September 16, 2026.

“This is legislation whose time has come. It is rooted in a very simple thought that growing older must never mean becoming less valued, less visible, less protected or less entitled to dignity.

“Ageing is not somebody else’s issue. It is one of the few public policy matters that, if we are blessed with longevity, will eventually touch every one of us,” Dr. Darville said.

He noted that The Bahamas, like the world, is experiencing a clear demographic shift. According to the 2022 Census, the number of persons aged 65 years and older rose by 28.2 percent since 2010.

In The Government’s Blueprint for Progress, it made a commitment to strengthening protections for older persons. And, this Bill gives practical expression to that commitment. But there is also a wider context.

Furthermore, in 2025, the United Nations Human Rights Council established an Intergovernmental Working Group charged with developing a legally binding international instrument on the human rights of older persons. Its first substantive negotiating session was held in Geneva in July of this year.
In this vein, Dr. Darville said that The Bahamas brings this Bill at an important moment.

“While the international community is negotiating what a future global legal instrument should contain, The Bahamas is moving now with legislation that goes beyond a declaration of principles,” he said.

“This Bill recognizes older persons as rights-holders. But it also recognizes that rights written on paper mean little if there is no machinery to make them real.”

Provisions under the Bill establish in law the rights of older persons, including dignity, equality, privacy, autonomy, participation, financial self-management and access to healthcare and public services.

Secondly, it confronts abuse and abandonment, physical abuse, sexual abuse, psychological and emotional abuse, neglect and abandonment.

“These are expressly prohibited. For far too long older persons have been abandoned at hospitals with no recourse. This ends today,” Dr. Darville stated.

The Bill also permits anonymous reporting of suspected abuse and protects persons who make reports in good faith. Certain healthcare, social service, law enforcement and other professionals will have a statutory duty to report where
they reasonably suspect that an older person requires care and protection.

And thirdly, this Bill confronts an abuse that can sometimes remain hidden behind family relationships — financial exploitation, Dr. Darville said.

He added, “Taking an older person’s pension. Misusing their bankcard. Coercing them to transfer property. Manipulating a will. Using their National Insurance benefit for purposes other than their welfare. Preventing them from accessing their own money. These matters are specifically addressed in this legislation, with financial exploitation attracting serious penalties.”

The Bill is about support, by providing for the development of a National Older Persons Policy within 12 months, with priority given to a National Dementia Strategy.

“It promotes community nursing, home-based care and older persons’ day-care services, because where it is safe and appropriate, we should help our older persons remain independent, connected to their communities and supported in familiar surroundings,” Dr. Darville said.

The Bill further recognizes the tremendous responsibility carried by caregivers and provides for caregiver training and support, among other things. “It incorporates the needs of older persons into disaster preparedness, response, relief and recovery. And importantly, it rejects the idea that retirement means irrelevance,” Dr. Darville said.

 

By Lindsay Thompson
Bahamas Information Services

(BIS Photo/Ulric Woodside)

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Government Outlines New Healthcare Vision as Interhealth Exit Accelerates Reform  

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By Magnetic Media Newsroom

 

PROVIDENCIALES, Turks and Caicos Islands — The Turks and Caicos Islands Government says the breakdown of its relationship with InterHealth Canada presents an opportunity to reshape healthcare delivery, with plans to expand local medical services, strengthen primary care and reduce dependence on overseas treatment.

During a national briefing following InterHealth Canada’s notice terminating its hospital contract, Premier Charles Washington Misick acknowledged publicly for the first time that Government and InterHealth had been negotiating an exit from the arrangement for more than a year after what he described as an “irretrievably broken down” relationship.

Despite the contractual dispute, Misick and Health Minister Kyle Knowles stressed that healthcare services will continue uninterrupted during the transition.

“Allow us to do our job,” Knowles appealed, assuring residents that Government is actively managing the transition and safeguarding patient care.

The Premier outlined what amounts to a broader healthcare transformation built around four connected levels of care: strengthened community-based primary healthcare; expanded polyclinic services; enhanced hospital-based secondary care with greater specialist capacity; and overseas tertiary treatment only for cases that cannot be managed locally.

Among the proposals are the long-discussed establishment of intensive care units, expanded use of currently unfinished hospital space, recruitment of more resident specialist physicians and stronger contract management to oversee future healthcare agreements.

Knowles said the new polyclinic model will broaden services available outside the hospitals, including dentistry, ophthalmology, laboratory services, diagnostic imaging, gynaecology and preventative screening, helping to reduce pressure on emergency departments while improving early intervention.

Misick also acknowledged that while the hospital system significantly improved healthcare access after opening in 2010, Government believes further reform is necessary to improve affordability, sustainability and the range of services available within the Turks and Caicos Islands.

The briefing marked the Government’s most comprehensive explanation to date of its plans beyond the InterHealth contract, signalling that officials now see the transition as an opportunity to redesign healthcare delivery rather than simply replace one operator with another.

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Parnell Urges Premier to Step Aside, Proposes Bipartisan Board to Guide Healthcare Transition

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By Magnetic Media Newsroom

 

PROVIDENCIALES, Turks and Caicos Islands — Opposition Leader Douglas Parnell is calling on Premier Charles Washington Misick to step aside, arguing that the Government has failed to provide the leadership, transparency and public engagement needed as the Turks and Caicos Islands prepares for one of the most significant changes in its healthcare system.

Responding to Government statements following InterHealth Canada’s contract termination notice, Parnell said residents were only now learning officially that negotiations with the hospital operator had been underway for more than a year, despite several previous opportunities for Government to inform the public.

He questioned why no detailed explanation was provided during the State of the State Address, Budget Debate or recent healthcare announcements, including the opening of the new polyclinic.

Parnell argued that while the PDM supports reforming or replacing the existing hospital arrangement, the process must be transparent and centred on the public interest.

The Opposition Leader reminded residents that the PDM had challenged the InterHealth agreement while in government, pursuing arbitration and preparing further legal action over concerns about the contract before leaving office following the General Election.

To guide the next phase, Parnell proposed establishing a bipartisan Health Transition Board comprising Government and Opposition representatives to oversee the transition, monitor public accountability and manage the procurement process for any future healthcare provider.

He also outlined what the PDM believes should form the foundation of the next healthcare system, including guaranteed continuity of care, automatic employment protection for hospital workers, recruitment incentives for specialist physicians, expanded intensive care services, comprehensive mental health care, enhanced geriatric services and accelerated efforts to attract qualified Turks and Caicos Islanders in the medical profession back home.

Parnell also presented ten questions for Government covering outstanding payments, borrowing plans, legal implications, transition arrangements and the future structure of healthcare delivery.

He said the changes now unfolding require decisive leadership, openness and a carefully managed transition that places patients, healthcare workers and the long-term interests of the Turks and Caicos Islands first.

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