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TCHTA Hosts Historical Initiative with CHTA Education Foundation; 415 certified

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#TurksandCaicos, November 18, 2022 – The Turks & Caicos hospitality sector has embarked on the journey to heartfelt, supercharged service with the completion of a training series delivered by the Caribbean Hotel & Tourism Association Education Foundation.

Hosted and facilitated by the Turks & Caicos Hotel and Tourism Association (TCHTA), more than 400 employees were taken through the CHTAEF’s signature Caribbean Supercharged Service Training.  Sessions dubbed “Heartfelt Guest Care”, “Realistic Leadership”, “Happy Housekeepers”, and “007 Secret Care Agents” saw participation from front-facing and back of house staff from entry level to management from the tourism sector, civil service, and private sector.

The CHTA Education Foundation’s excitement for the success of the partnership has been palpable. “We are incredibly proud of this milestone in our 36-year history and pleased that the Education Foundation was able to deliver a five-week comprehensive training in partnership with TCHTA and the various properties, businesses and government across the Turks and Caicos Islands. The open and honest communication with the team at the TCHTA enabled us to deliver training that met the needs of their member properties and hospitality workers that participated in the program.” said Karolin Troubetzkoy, Chairwoman of the CHTAEF.

As a part of its 30-year anniversary commemoration exercises, the TCHTA facilitated the initiative and hosted the volunteer trainers for 5 weeks with great thanks to its members Grace Bay Club, Ocean Club Resorts, The Shore Club, Blue Haven Resort, and The Sands. These properties were homes to the trainers, Louise John and Suzanne Shillingford-Brooks throughout their time in Turks and Caicos.

The high-energy dynamic duo raved about the warm welcome extended to them by everyone they encountered. Commenting on the engagement in the training sessions, they remarked “We have been impressed by the overall willingness of participants to up their game, improve their delivery skills, understand their visitors better; so being able to achieve personal uplifts immediately in their workspaces, that many report have delighted guests and management alike”.

The Certificate Celebration marking the successful end to the training initiative was held on Friday, November 11th in the Messell Ballroom at The Palms. A fitting achievement celebrated during the country’s Tourism Environmental Awareness Month, Deputy Governor Anya Williams, Minister of Tourism Hon Josephine Connolly, and visiting EF Trustee, Professor Mike Hampton, attended the event in support of the excited trainees’ accomplishments. In his remarks, Professor Hampton encouraged the trainees “To every participant, remain energized and sparkle in your care to everyone you encounter!”

Stacy Cox, TCHTA CEO shared with media “We were ecstatic to learn from the Education Foundation that Turks & Caicos will be considered trailblazers for our one-of-a-kind tailoring of the EF’s training and having the largest contingent they’ve trained in 36 years. TCHTA members and employers throughout the country have truly shown their commitment to the development of their employees, and there’s no doubt Brand TCI will be all the better for it.” She continued, “We can’t say enough about the effectiveness of this program. Louise and Suzanne delivered the kind of training that is true to the essence of Caribbean service. It’s relatable, and that is why employees are excited to implement what they have learned, and HR Managers have shared that they saw the benefits immediately and are eager for us to do this again soon.”

The TCHTA thanks the Education Foundation and encourages other NHTAs in the region to take advantage of the program. The association extends special appreciation to its members for the continued support shown to building the sustainability and growth of the industry and the country.

 

PHOTO CAPTION:

We are so proud of each of the 415 participants in our national Caribbean Service Ready training in the Turks & Caicos Islands.  Louise John & Suzanne Shillingford-Brooks, take a bow. You Did It!  Thank you to the Turks and Caicos Hotel and Tourism Association and all our industry partners.  Photo by Caribbean Hotel & Tourism Association

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Ministry of Health Welcomes Appointment of New NHIB Chief Executive Officer and Highlights Progress of Organisational Transformation

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Providenciales, Turks and Caicos Islands, 13 July 2026: The Ministry of Health is pleased to announce the recent appointment of Ralph Patrick as the new Chief Executive Officer of the National Health Insurance Board (NHIB).

The appointment marks an important milestone in NHIB’s ongoing transformation journey and comes as the organisation continues to implement a broad programme of stabilisation, improvement and reform under the examination process initiated in March 2025.

Over the past twelve months, NHIB has made significant progress in strengthening its financial management, operational controls, technology infrastructure and strategic planning. Through this work, the organisation has gained greater visibility over its finances, improved reporting capabilities, enhanced cybersecurity, strengthened governance arrangements and identified opportunities to improve both healthcare outcomes and value for money.

Minister of Health, Hon. Knowles, said:

“The appointment of a permanent Chief Executive Officer comes at a pivotal time for NHIB. Over the past year, significant effort has been invested in stabilising the organisation, improving transparency and building the foundations for long-term sustainability. We are grateful for the dedication of the NHIB team, the Interim leadership, Board members and our advisers who have helped drive this progress. The new CEO inherits an organisation with a clearer understanding of its challenges, stronger controls, better information and a solid platform from which to drive future improvements.

The Ministry is also advancing the recruitment of additional senior leadership positions to further strengthen NHIB’s executive capacity. Building a permanent and capable leadership team will be critical to sustaining momentum, enhancing accountability and supporting the delivery of long-term organisational and service improvements.”

The newly appointed CEO will work with the Board and stakeholders to build on the progress already achieved, helping to embed sustainable improvements, strengthen organisational capability and support the delivery of NHIB’s long-term strategic objectives.

The Ministry also thanks the Interim CEO, Dr. George, and the team at NHIB for their leadership, commitment and resilience during a period of significant change and transition.

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Bahamas’ Ghana Teacher Plan Draws Fire as Both Nations Face Shortages

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By Deandrea Hamilton | Editor

NASSAU, Bahamas (July 14, 2026) — The Bahamas Government says it needs the 300 teachers being sourced from Ghana to help close a critical staffing gap, even as criticism mounts over unresolved employment matters reportedly affecting approximately 2,000 Bahamas Union of Teachers members and as Ghana itself struggles with a massive shortage in the profession.

Deputy Prime Minister and Minister of Education, Science and Technology Chester Cooper said the shortage has been worsened by retirements, expiring contracts and the expansion of specialized subjects, including special education, technology, financial literacy, digital literacy and entrepreneurship.

Cooper said the Government has established a multi-agency task force and is attempting to attract recently retired teachers, new graduates and educators who previously left the profession.

“In keeping with government policy, Bahamians will be given first priority to fill all vacancies,” Cooper said.

However, the optics surrounding the decision are sketchy at best, with the BUT pressing the Government to settle long-standing matters affecting its members while Ghana grapples with a teacher shortage estimated at no fewer than 50,000 educators.

Ghana’s Minister of Education, Haruna Iddrisu, recently disclosed that the country needs between 50,000 and 90,000 additional teachers to adequately staff its schools.

UNICEF’s 2026 Teachers for All: Ghana report confirms that Ghana is not only experiencing an overall teacher shortage but also serious inequalities in how available teachers are distributed. It found that rural and underserved schools are particularly affected, while Ghana’s primary teacher workforce fell by more than 25 percent—from 131,094 in 2019–2020 to 93,818 in 2022–2023—as student enrolment increased.

The report stated:

“Not only is there a teacher shortage in Ghana, but inefficiencies also exist in the current distribution of available teachers.”

That finding raises questions about why a country with such a significant domestic deficit is prepared to facilitate the overseas recruitment of hundreds of educators.

Meanwhile, BUT President Belinda Wilson has argued that the Bahamian Government has substantial unfinished business with the teachers already serving in the public system.

According to Wilson, approximately 2,000 educators are awaiting the conclusion of salary negotiations, while hundreds reportedly have unresolved matters involving confirmations, salary reassessments, promotions, rental allowances, examination marking fees, disturbance allowances, hardship payments and coaching allowances.

The union has also complained that it was not properly consulted before the proposed recruitment became public and has demanded details about the qualifications, subjects, deployment locations and employment conditions being considered for the Ghanaian teachers.

The debate is also unfolding as the University of The Bahamas has produced approximately 219 education graduates over the past three years—76 in 2024, more than 60 in 2025 and 73 in 2026.

Cooper maintains that overseas recruitment is intended only to fill positions that cannot immediately be occupied by qualified Bahamians.

“For decades, we have benefitted from strategic international recruitment of educators from partner nations,” he said. “We emphasize that such recruitment is intended only to address vacancies that cannot be immediately filled by qualified Bahamians.”

Still, the questions remain: why are outstanding matters affecting thousands of Bahamian teachers unresolved, and why is The Bahamas sourcing educators from a country that acknowledges it is tens of thousands of teachers short itself?

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PDM Alleges Governor ‘Bias’, Opposes One-Year Extension    

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PROVIDENCIALES, Turks and Caicos Islands — People’s Democratic Movement (PDM) Leader Douglas Parnell is urging the United Kingdom not to extend Governor Dileeni Daniel-Selvaratnam’s tenure, alleging that a pattern of decisions and omissions has demonstrated “bias” in the exercise of her constitutional responsibilities.

Speaking during a nationally streamed address from PDM Headquarters on Friday evening, Parnell said his party’s National Executive Committee had carefully reviewed the Governor’s performance and concluded that she should leave office when her current term expires.

“We believe she should depart the Turks and Caicos Islands and not be given an extension,” Parnell declared. “The Governor must not be extended for another year.”

The Governor was appointed on June 29, 2023, to a four-year term. Parnell claimed that during the June 25 sitting of the House of Assembly, Government members confirmed to the Leader of the Opposition that efforts were underway to secure a one-year extension.

Parnell outlined what he described as six reasons for opposing any renewal of the Governor’s appointment.

Foremost among them, he said, was her refusal to commission an independent review of the Royal Turks and Caicos Islands Police Force promotion process after such a request was made by the Opposition.

He also criticized what he described as delays in making constitutional appointments, citing the appointment of Dudley Been to the Integrity Commission.

“His appointment was held up for over six months,” Parnell alleged, arguing that constitutional appointments should be made in a timely manner.

The Opposition Leader further accused the Governor of neglecting the Office of the Governor in Grand Turk, saying she spends only “a small fraction” of her time there. He suggested that if the United Kingdom no longer intends to occupy Waterloo, the historic waterfront property should be transferred to the Turks and Caicos Islands Government for redevelopment, either as an official Premier’s Office and residence or as a beachfront hotel investment for Islanders.

Parnell also criticized the absence of a Boundaries Commission following the General Election, saying one should already have been established given the prospect of constitutional changes.

He further argued that constitutional discussions with UK Minister Stephen Doughty should have included the Leader of the Opposition.

“That failure demonstrates bias,” Parnell said, adding that he was also concerned by what he described as the selective leaking of sensitive information that, in his view, could only have originated from the Governor’s Office, the Premier’s Office or the Civil Service.

The Governor has not publicly responded to the allegations made by Parnell during his address.

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