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Turks & Caicos Gov’t answers the 15 COVID-19 Questions directed at countries by the WHO

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#GrandTurk, Turks and Caicos Islands – March 5, 2020

1. Are we ready for the first case?

Yes. We have isolation rooms in both hospitals. We’re asking the public that if they suspect that they have the virus, they are not to go to the hospital but to call the Ministry of Health Coronavirus hotline, 232-9444 or 338-0911, and will provide advice and guidance. If required, we have identified the new Mental Health facility in Grand Turk as an isolation facility and also the Blue Hills Clinic in Provo – minor works are to be completed before the facilities can be fully utilized. The government has also looked at the possibly of securing vacant commercial properties as an additional alternative.

2. What will we do when the first case arrives?

If a suspected case was identified today, we have the proper protocols in place in order to respond. In addition, we have isolation rooms located in both of our hospitals for persons requiring care.

3. Do we have an isolation Unit?

Yes. As mentioned, units are operational at Cheshire Hall and Cockburn Medical Centres. There are also units at the newly constructed Mental Health Facility in Grand Turk which will be used if needed.

4. Do we have enough medical oxygen, ventilators, and other vital equipment

Yes, we do have the vital equipment that can cope with an initial outbreak. The Health Emergency Management Unit within the Ministry of Health is advanced into the process of procuring additional Oxygen, Ventilators and other vital equipment such vital signs monitors, IV Stands and a PCR machine which would enable us to test locally. However, due to this emergency there has been a slowdown in the global supply chain, affecting availability and prices.

5. Will we know if there are cases in other parts of the country?

The Ministry or Health is committed to providing information to the general public as it relates to the TCI. Information will be shared as and when it becomes available.

6. Is there a reporting system that all health facilities are using and a way to raise an alert if there is a concern?.

Yes. The Ministry of Health through the National Epidemiology and Research Unit currently has a very robust Syndromic Surveillance System which works very closely with all private health care facilities and all government facilities, TCI hospitals and a number of resorts. From as early as January all sites were alerted to be vigilant for persons meeting the case definition of COVID-19.

7. Do our Health workers have the training and equipment they need to stay safe?

Refresher training is ongoing for all Health Workers in Infection Prevention and Control (IPC) and the proper use of personal protective equipment (PPE). Currently there is a supply of PPEs such as N95 masks, face shields, gloves aprons, goggles, coveralls and gowns available for use in country. Additional supplies are also being sourced to supplement stocks on hand.

  • 8.Do our Health workers know how to take samples correctly from patients?

All the Public Health Nurses and Doctors are comfortable and well-trained in obtaining samples for testing.

  • 9. Do we have the right measures at airports and border crossings to test people who are sick?

Screening is ongoing at the air and sea ports. Cruise ships have to notify us before entry of any ill persons on board as a part of their routine reporting requirements and we would not allow any ship with the virus to land. If there are any suspected cases, vessels would not be allowed to disembark their passengers or crew. If required, testing would not take place at our ports of entry but specimen collection can take place there. We have assigned additional staff to the airport in Providenciales and will be enhancing our surveillance at the cruise port. Additional temporary staff are also being recruited.

10. Do our labs have the right chemicals that allow them to test samples?

Like many countries in the region, our Public Health lab is not able to test locally at the moment. We are exploring the swiftest options for such testing. We have already established protocols in the meantime at the Caribbean Public Health Agency laboratory and are seeking to partner with other countries to support our testing capabilities. A PCR machine is required to test locally and the Ministry of Health is in the process of procuring a machine. The equipment for sample collection is in country.

11. Are we ready to test patients with severe or critical disease

Once we receive the PCR Machine, the Pan-American Health Organization (PAHO) would assist with refresher training and we will have the capacity to test in country. In the meantime, we would use established protocols to test samples.

12. Do our hospitals and clinics have the right procedures to prevent and control infections.

Our Health facilities have a very strong Infection Control Programme and we are also guided by new guidelines provided by the World Health Organization (WHO) in relation to COVID-19. We have a draft Policy in place and training of our health personnel is ongoing.

13.Do our people have the right information; do they know what the disease looks like?

The Ministry of Health commenced a public education campaign COVID-19 on the 22nd of January 2020. Messages have been distributed via social media, radio, WhatsApp and through community visits. The Ministry is currently working on video messages to be distributed. Schools are also being educated about the virus and how to protect themselves from it, this activity began on 21st February. Sessions with churches on COVID-19 began on 23rd February. Ministry officials have also appeared on radio talk shows concerning COVID-19. Frontline government staff along with other public service providers have been receiving information on COVID-19 and also have been advised to have hand sanitizers for, not only staff, but also the public that they serve.

14. Are we ready to fight rumors and misinformation with clear and simple messages that people can understand?

Yes. We continue to respond to damaging rumuors through a combination of activities, including but not limited to, press conferences (held on Monday, 2nd March, 2020) and media statements; text messages through FLOW and Digicel, along with messages through platforms such as WhatsApp and the use of social media. We ask the public to only seek advice from credible sources.

15. Are we able to have our people on our side to fight this outbreak?

We are increasingly confident that the general public understand that combating this public health emergency is everyone’s responsibility. We firmly believe that by the government continuously sharing information with the general public on a timely basis, and responding to their concerns, that we can yet further build support. The answer to these questions can be viewed in that light.

PRESS RELEASE: TCIG MINISTRY OF HEALTH & TCI GOVERNOR’S OFFICE

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Beaches Turks and Caicos sets the Benchmark for Biodiversity in the TCI

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Volunteers from the Sandals Foundation and Great Shape 1000 Smiles dental programme complete an oral health presentation at the Ashley Learning Centre took time out to share in a photo opportunity with some students and teachers

PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks & Caicos continues to lead the way in sustainability by cultivating a culture of environmental stewardship across the Turks and Caicos Islands. Through the introduction of biodegradable alternatives, agricultural education and community partnerships, the resort is setting a new standard for eco-conscious hospitality.                                                                                                                                                                  As part of its ongoing sustainability mission, the resort has replaced single-use plastics and certain chemicals with compostable, biodegradable products derived from natural sources, to reduce pollution and minimize the resort’s carbon footprint.

At Beaches Turks & Caicos, sustainability is woven into every part of the guest experience,” said Managing Director, James McAnally. “From the products we use to the relationships we nurture, our goal is to make responsible environmental choices that benefit our guests, team members and the wider Turks and Caicos community.”

The resort also practices on-site composting, recycling fruit and vegetable waste from its kitchens to enrich soil and sustain its lush landscaping. This closed-loop system reduces waste and promotes biodiversity across the property.

Beyond the resort, Beaches collaborates with local partners including schools, government agencies and NGOs to extend green education into the wider community. Through the Sandals Foundation, the resort supports projects such as the installation of water filtration systems, tree-planting activities and biodegradable workshops. Schools like Enid Capron Primary have expanded their farming projects and integrated agricultural science into their curriculum thanks to this partnership.                                                                                                                                                                                 Beaches also leads regular coastal cleanups and reforestation drives which inspires residents and students to play an active role in protecting their environment. “The Earth Guardian volunteers take pride in giving back to our schools and the communities we serve,” noted Public Relations Manager, Orville Morgan. “These initiatives create a sense of shared responsibility that strengthens both our communities and our natural resources.”

With its commitment to biodegradable innovation, sustainable education and environmental action, Beaches Turks & Caicos continues to set the benchmark for biodiversity and sustainability in the Turks and Caicos Islands.

Photo Captions

1st insert:  Beaches Turks and Caicos and the Sandals Foundation celebrate with students at the Enid Capron Primary School in a Reading Road Trip experience where guests and students get to experience a cultural melting pot of activity.


2nd insert: Beaches Turks and Caicos resort Simone Woodfine from the Bar Department prepares to plant a tree at one of our schools to celebrate the mission of providing a healthier environment for the Turks and Caicos Islands

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Turks and Caicos Corporate Community Join Beaches Resort to Raise Funds for Jamaica’s Hurricane Melissa Relief

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Some members of the local media fraternity who were present to share in the experience

Turks and Caicos Islands, December 17, 2025 – Corporate partners in and around Providenciales recently joined Beaches Turks and Caicos Resort raising over US $54,000 to support Jamaica’s Hurricane Melissa Relief effort.  The fundraising dinner, aptly titled, ‘One Caribbean, One Family, One Love’ saw over eighteen companies gather on Friday, December 12 to support the recovery of families and the rebuilding of communities affected by the category 5 storm.

“When our Caribbean family calls, we will respond with love,” said Deryk Meany, General Manager of the Beaches Turks and Caicos resort. “Today it is Jamaica that is affected, but tomorrow, it could be the Turks and Caicos or another neighbouring island. We are committed to serving our brothers and sisters and are deeply grateful to everyone who have donated to the cause.”

Since the passage of Hurricane Melissa in Jamaica on October 28, the Sandals Foundation has been working around the clock with local agencies and international partners to provide shelter essentials, food, and clean water, restore schools, and provide medical support to hospitals. Funds raised at the recent benefit dinner will help bolster the next phase of the philanthropic organisation’s support to rebuild schools and livelihoods in affected communities.

“As we continue to provide essential first-relief support, we have already begun our long-term recovery response,” says Patrice Gilpin, Public Relations Manager at Sandals Foundation. “Many schools, which are the cornerstone of stability, learning, and emotional support for our young ones, require urgent attention. This donation will go a far way in restoring a sense of normalcy in the lives of our youngest and most vulnerable.”

The One Caribbean, One Family, One Love fundraising dinner featured, amongst other things a silent auction of Sandals and Beaches Resort stays, airline tickets, spa services, catamaran cruise, and private chef dinner. The night’s four course meal was also spearheaded by the TCI’s 2025 Taste of the Caribbean silver medalist culinary team- all of whom volunteered for the event.

Managing Director of the Northern Caribbean and Curaçao, James McAnally expressed delight at the outcome noting, “The success of this event is indicative of the power of partnerships to effect real change. We are grateful to the TCI business community, resort guests and our resort team for coming together and making this moment count.”

Photo Captions

1st insert:  Sandals Foundation Public Relations Manager Patrice Gilpin (centre) accepts the cheque from Beaches Turks and Caicos resort General Manager Deryk Meany (left) and Managing Director of the Northern Caribbean and Curacao James McAnally

2nd insert:  Members of the Beaches Turks and Caicos resort’s entertainment team were on hand to provide scintillating performances at the event

3rd insert:  Beaches Turks and Caicos resort General Manager Deryk Meany (5th left) poses for the cameras with representatives of the Graceway Communities as he personally thanked those who were in attendance

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Experience Turks and Caicos Projects Month-on-Month Growth of Stayover Arrivals for Winter Season  

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Paul Pennicook, Interim CEO Consultant, Experience Turks and Caicos

PROVIDENCIALES, TURKS AND CAICOS ISLANDS – (December 17th, 2025) – As the Turks and Caicos Islands welcomes visitors for the 2025/2026 winter season, forward bookings for the peak travel period from December to March are projected to surpass those of the same period last year. Experience Turks and Caicos is also forecasting steady month-on-month growth throughout the first half of 2026, with forward bookings already tracking ahead of 2025 levels.

“This is welcome news for our tourism sector, which experienced modest declines over the last two quarters,” said Mr. Paul Pennicook, Interim CEO Consultant of Experience Turks and Caicos. “One of the key drivers of this positive outlook is increased airlift, including a 19 percent increase in capacity from Canada for the winter season and a six percent increase from the United States.”                                                                                                                                                                                  Mr. Pennicook also attributed the improved projections to targeted marketing and trade engagement efforts led by Experience Turks and Caicos, particularly ongoing training and education for travel advisors and tour operator call-centre agents across all key source markets.

 

“We have maintained a strong presence through product launches and travel trade events such as Delta Vacations University, while significantly increasing the destination’s visibility through co-op advertising with major tour operators in our three primary markets,” he added.

Public relations activity has also played a critical role, with several hosted media visits from journalists in the United States, Canada, the United Kingdom, and Latin America, alongside proactive pitching efforts that resulted in more than 100 placements in travel trade and consumer publications in 2025.

Analysis of current booking patterns also indicates a notable shift toward shorter booking windows. “One major U.S. tour operator reports that over the past several weeks, approximately 90 percent of bookings have been for travel within the next 60 days,” Mr. Pennicook noted. “Hoteliers are reporting similar trends, suggesting the potential for further growth as we move into 2026.”

Despite the positive outlook, October and November recorded declines in stayover arrivals. Preliminary data shows 30,508 air arrivals in October, representing a seven percent decrease compared to October 2024, largely due to reduced airlift from the United States, Canada, and the United Kingdom as well as the impact of Hurricane Melissa on travel to the region. November recorded 52,547 stayover arrivals by air, a marginal one percent decrease year-on-year.

As the Turks and Caicos Islands welcomes visitors back to its shores this winter season, Experience Turks and Caicos would like to reassure that the island remains safe and welcoming. Statistics from the Royal Turks and Caicos Police Force show that overall crime is down, with a 40 percent reduction in murders. Experience Turks and Caicos is working closely with the police force to ensure tourism areas are well monitored and patrolled to enhance visitor security.

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