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Turks & Caicos Gov’t answers the 15 COVID-19 Questions directed at countries by the WHO

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#GrandTurk, Turks and Caicos Islands – March 5, 2020

1. Are we ready for the first case?

Yes. We have isolation rooms in both hospitals. We’re asking the public that if they suspect that they have the virus, they are not to go to the hospital but to call the Ministry of Health Coronavirus hotline, 232-9444 or 338-0911, and will provide advice and guidance. If required, we have identified the new Mental Health facility in Grand Turk as an isolation facility and also the Blue Hills Clinic in Provo – minor works are to be completed before the facilities can be fully utilized. The government has also looked at the possibly of securing vacant commercial properties as an additional alternative.

2. What will we do when the first case arrives?

If a suspected case was identified today, we have the proper protocols in place in order to respond. In addition, we have isolation rooms located in both of our hospitals for persons requiring care.

3. Do we have an isolation Unit?

Yes. As mentioned, units are operational at Cheshire Hall and Cockburn Medical Centres. There are also units at the newly constructed Mental Health Facility in Grand Turk which will be used if needed.

4. Do we have enough medical oxygen, ventilators, and other vital equipment

Yes, we do have the vital equipment that can cope with an initial outbreak. The Health Emergency Management Unit within the Ministry of Health is advanced into the process of procuring additional Oxygen, Ventilators and other vital equipment such vital signs monitors, IV Stands and a PCR machine which would enable us to test locally. However, due to this emergency there has been a slowdown in the global supply chain, affecting availability and prices.

5. Will we know if there are cases in other parts of the country?

The Ministry or Health is committed to providing information to the general public as it relates to the TCI. Information will be shared as and when it becomes available.

6. Is there a reporting system that all health facilities are using and a way to raise an alert if there is a concern?.

Yes. The Ministry of Health through the National Epidemiology and Research Unit currently has a very robust Syndromic Surveillance System which works very closely with all private health care facilities and all government facilities, TCI hospitals and a number of resorts. From as early as January all sites were alerted to be vigilant for persons meeting the case definition of COVID-19.

7. Do our Health workers have the training and equipment they need to stay safe?

Refresher training is ongoing for all Health Workers in Infection Prevention and Control (IPC) and the proper use of personal protective equipment (PPE). Currently there is a supply of PPEs such as N95 masks, face shields, gloves aprons, goggles, coveralls and gowns available for use in country. Additional supplies are also being sourced to supplement stocks on hand.

  • 8.Do our Health workers know how to take samples correctly from patients?

All the Public Health Nurses and Doctors are comfortable and well-trained in obtaining samples for testing.

  • 9. Do we have the right measures at airports and border crossings to test people who are sick?

Screening is ongoing at the air and sea ports. Cruise ships have to notify us before entry of any ill persons on board as a part of their routine reporting requirements and we would not allow any ship with the virus to land. If there are any suspected cases, vessels would not be allowed to disembark their passengers or crew. If required, testing would not take place at our ports of entry but specimen collection can take place there. We have assigned additional staff to the airport in Providenciales and will be enhancing our surveillance at the cruise port. Additional temporary staff are also being recruited.

10. Do our labs have the right chemicals that allow them to test samples?

Like many countries in the region, our Public Health lab is not able to test locally at the moment. We are exploring the swiftest options for such testing. We have already established protocols in the meantime at the Caribbean Public Health Agency laboratory and are seeking to partner with other countries to support our testing capabilities. A PCR machine is required to test locally and the Ministry of Health is in the process of procuring a machine. The equipment for sample collection is in country.

11. Are we ready to test patients with severe or critical disease

Once we receive the PCR Machine, the Pan-American Health Organization (PAHO) would assist with refresher training and we will have the capacity to test in country. In the meantime, we would use established protocols to test samples.

12. Do our hospitals and clinics have the right procedures to prevent and control infections.

Our Health facilities have a very strong Infection Control Programme and we are also guided by new guidelines provided by the World Health Organization (WHO) in relation to COVID-19. We have a draft Policy in place and training of our health personnel is ongoing.

13.Do our people have the right information; do they know what the disease looks like?

The Ministry of Health commenced a public education campaign COVID-19 on the 22nd of January 2020. Messages have been distributed via social media, radio, WhatsApp and through community visits. The Ministry is currently working on video messages to be distributed. Schools are also being educated about the virus and how to protect themselves from it, this activity began on 21st February. Sessions with churches on COVID-19 began on 23rd February. Ministry officials have also appeared on radio talk shows concerning COVID-19. Frontline government staff along with other public service providers have been receiving information on COVID-19 and also have been advised to have hand sanitizers for, not only staff, but also the public that they serve.

14. Are we ready to fight rumors and misinformation with clear and simple messages that people can understand?

Yes. We continue to respond to damaging rumuors through a combination of activities, including but not limited to, press conferences (held on Monday, 2nd March, 2020) and media statements; text messages through FLOW and Digicel, along with messages through platforms such as WhatsApp and the use of social media. We ask the public to only seek advice from credible sources.

15. Are we able to have our people on our side to fight this outbreak?

We are increasingly confident that the general public understand that combating this public health emergency is everyone’s responsibility. We firmly believe that by the government continuously sharing information with the general public on a timely basis, and responding to their concerns, that we can yet further build support. The answer to these questions can be viewed in that light.

PRESS RELEASE: TCIG MINISTRY OF HEALTH & TCI GOVERNOR’S OFFICE

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DDME Staff Strengthen Disaster Management Capacity Through Professional Development Workshop

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Ms. Yolande Williams, Community Preparedness Officer for South Caicos speaking to Dr. Clerveaux

Providenciales, Turks and Caicos Islands – Wednesday, 25 February 2026: Staff of the Department of Disaster Management and Emergencies (DDME) participated in a one‑day Professional Staff Development Workshop on Thursday, 19th February 2026. The session was facilitated by former DDME Director (2011–2021) and current Permanent Secretary of the Governor’s Office, Dr. Virginia Clerveaux.

The in-house workshop was organised by the DDME Training Unit, to focus on the National Disaster Management Framework, strengthening staff understanding of their roles and responsibilities within disaster management. The session also aimed to enhance the effectiveness of the National Emergency Operations Centre (NEOC) and reinforce inter‑agency coordination.

Drawing on her extensive experience in disaster management in the Turks and Caicos Islands, as well as several deployments to CDEMA member states including Haiti, The Bahamas, and Jamaica, Dr. Clerveaux provided practical insights that reinforced key concepts and clarified operational expectations. Staff members actively participated in discussions and shared recommendations to improve sub‑committee performance and overall departmental efficiency.

To support learning retention, the workshop incorporated pre‑ and post‑assessments, enabling participants to evaluate their understanding and track improvements.

Acting Director of DDME, Mr. Kevaun Lucas stated: “Investing in the continued development of our team is essential to strengthening national resilience. This and future planned workshops will help to reinforce our commitment to building a highly skilled, well‑coordinated workforce capable of leading and supporting disaster management efforts across the Turks and Caicos Islands. I am proud of the team’s engagement and encouraged by the meaningful contributions they made throughout the session.”

This Professional Staff Development Workshop forms part of DDME’s ongoing commitment to enhancing internal capacity, strengthening operational coordination and improving overall departmental synergy as the agency continues to advance national preparedness and response capabilities.

 

Photo Captions:

1st insert:   Ms. Tamara Hylton, Training and Education Manager for DDME
2nd insert: Dr. Virginia Clerveaux with DDME Staff Members
3rd insert: Mr. Kevern De Bellott, Deputy Director for DDME speaking to Dr. Clerveaux

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Multi-Agency Enforcement Action Conducted in Five Cays

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Providenciales, Turks and Caicos Islands, 20 February 2026 — The Informal Settlements Unit (ISU), in collaboration with key government agencies, coordinated a multi-agency enforcement exercise on Thursday, February 5, 2026, at Block and Parcel 60609/33 in the Five Cays area.

The exercise was led by the Crown Land Unit, pursuant to its statutory mandate under the Crown Land Ordinance to prevent squatting and encroachment on Crown land. The ISU coordinated the operation, with support provided by the Planning Department and the Turks and Caicos Islands Border Force, while the Royal Turks and Caicos Islands Police Force ensured security throughout the activity.

The enforcement action followed a series of inspections conducted by the Crown Land Unit throughout Five Cays, which identified several illegally constructed buildings made of concrete and timber on sections of the subject parcel. In keeping with the provisions of the Crown Land Ordinance, occupied structures were served Letters of Illegal Occupation, delivered by hand to occupants and posted on structures where individuals were absent. Incomplete and unoccupied structures were served Notices of Unauthorized Occupation pursuant to section 22 of the Ordinance. A total of ten (10) Letters of Illegal Occupation and three (3) Notices of Unauthorized Occupation were issued during the exercise.

The Informal Settlements Unit reiterates that these coordinated enforcement exercises form part of the Government’s ongoing efforts to uphold the law, protect Crown land, and manage informal settlements in a structured and lawful manner. Members of the public are reminded that unauthorised occupation and development on Crown land is unlawful and subject to enforcement action.

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Strong December Performance Signals Continued Demand for the Turks and Caicos Islands

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Almost two million visitors recorded in 2025

PROVIDENCIALES, TURKS AND CAICOS ISLANDS – The Turks and Caicos Islands saw an increase in stayover arrivals in December, seven percent higher than the corresponding period in 2024.

Preliminary data suggests that stay over arrivals by air for the month of December was 66,427 in comparison to 62,610 in December 2024.

From January to December 2025, preliminary visitor arrival numbers totalled 640,754; on par with the number recorded for the same period of 2024.

Stay Over Arrivals YTD December 2024/2025

The first quarter of the calendar year attracted the largest number of arrivals with visitor arrivals three percent higher than the first quarter of 2024.  Reduced airlift from the United Kingdom and the United States, most notably the Virgin Atlantic and JetBlue services, was however felt from the second quarter (April to June).  As a result, visitor arrivals dropped three percent in the second quarter.

By the third quarter of this year (July to September), geopolitical and economic conditions in the key source markets, namely the United States, led to further contraction of arrivals. In the last quarter of 2025, arrivals were impacted in October due to the passage of Hurricane Melissa but additional airlift from the USA and Canada resulted in an increase in arrivals in November and December.

Mr.  Paul Pennicook, Interim CEO Consultant of Experience Turks and Caicos, said December’s increase in stayover arrivals is an encouraging indicator of the sustained interest in the Turks and Caicos Islands as a premier destination.

“While we note and continue to monitor geopolitical shifts that affect us, Experience Turks and Caicos is focused on increasing marketing initiatives in our primary source markets. We have spent the last two years investing in groundwork such as crucial travel advisor training to assist them in selling the destination more effectively. In the next fiscal, we will be building on those initiatives with co-op activities with partners as well as out of home advertising to increase visitation to our destination,” he said.

In Cruise, the preliminary count of passenger arrivals for the month of December 2025 was 129,346, a 22 percent increase over last December.  This growth follows the berthing of 11 additional ships in Grand Turk this month.

From January to December, the cruise sector continued to outperform the same period last year, as the 1.3 million total cruise passengers recorded, marks a five percent Year-on-Year increase. 

The cruise sector experienced significant growth in the first quarter of 2025, with passenger arrivals surpassing last quarter by 53 percent.  In the second and third quarter however, several cruise lines adjusted their itineraries as vessels were pulled from the fleet or from the Caribbean region, which resulted in fewer passengers.

Arrivals dropped seven percent and 10 percent in the second and third quarters, respectively.  Double digit growth was recorded in the last two months of Quarter 4.  This growth however, was not sufficient to outweigh the drop in arrivals experienced in October, following the cancellation of cruise calls due to the passage of Hurricane Melissa.  Despite the late-quarter rebound, arrivals for the final quarter of 2025 closed six percent below the same period in 2024.

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