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Multi-Sectoral Meeting with Bankers’ Association to Improve Customer Services & Enhance Security

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#TurksandCaicos, October 26, 2021 – On Tuesday October 19, 2021 the Acting Governor, Her Excellency, Anya Williams, Premier Honourable Charles Washington Misick, and Deputy Premier and Minister for Finance, Investment and Trade, the Honourable Erwin J. Saunders met with members of the Turks and Caicos Islands Banking Association at the Office of the Premier, Providenciales.

Also in attendance were members of the executive team from the Royal Turks and Caicos Islands Police Force, Acting Commissioner of Police Kendall Grant, Acting Deputy Commissioner of Police Darron Williams and Acting Assistant Commissioner of Police Willette Harvey.

The purpose of the meeting was to discuss customer security and other concerns as it relates to the banking sector. Insights were given into the investigation of recent criminal activities in the islands that are believed to be linked to banking activities.

A commitment was made between the Banking Association and the Royal Turks and Caicos Police Force to strengthen their investigative measures in hopes of creating better outcomes and a faster resolution rate. Both parties are very concerned for the safety of the general public and plan to have more frequent dialogue on clientele safety and other matters going forward.

The Acting Governor reiterated the importance and the need for banks, commercial banks especially, to improve the security arrangements for their operation as well as the technical and human resources needed to prevent long lines; which can contribute to vulnerability to opportunistic criminals for targeted crime. H.E. Williams also highlighted the importance of the mandatory vetting process for both security and bank personnel before being hired.

The Acting Commissioner of Police, Sergeant Grant, promised to increase patrols in and around the vicinity of banking facilities during the day and evening to reinforce security and boost customer confidence in banking security in the islands.

Discussions were also held around the issue of customer service, family island operations, and the need to establish an Automated Clearing House (ACH; a service that would allow local banking systems to speak to each other through technology, clear checks same day, and better allow transfer of funds between banks.

The government explained to the association that customer service in banks have drastically decreased in the past years. The Acting Governor stressed the need to improve and return services to the islands of North and South Caicos.

Scotia Bank executives were also asked to review the agreement made for services on Grand Turk. The Deputy Premier assured the association of the government’s eagerness to assist in whichever way is needed to enhance technology for the banking sector.

President of the Banking Association and Branch Manager for the Royal Bank of Canada, Mr. Marcus Samuel, welcomed all of the ideas and concerns expressed by the government. Mr. Samuel also explained the banks’ mandate to increase promotion of cashless banking and the use of technologies available to help safeguard the customer experience. Mr. Samuel further explained that the association will need the help of the Turks and Caicos Islands Government to increase public education on the benefits of banking technology and the banks’ plan to make it more affordable for its retail customer.

Finally, the Premier explained the strong position his administration is taking as it relates to crime and banking services in the TCI. Premier Misick reminded banks of TCIG’s financial position and his willingness to use it as leverage to get fairer treatment of citizens in this country and their ability to access capital.

Representation from the banking sector included: CIBC First Caribbean, Scotiabank, Royal Bank of Canada, Turks and Caicos Banking, Bordier Bank and British Caribbean Bank.

 

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NATIONAL SECURITY COUNCIL STATEMENT REGARDING RECENT THREATS MADE AGAINST TURKS AND CAICOS ISLANDS AIRPORTS AND SCHOOLS

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May 6th, 2024 – As co-chairs of the National Security Council, Her Excellency the Governor and the Honourable Premier condemn strongly recent threats made against Turks and Caicos Islands airports and schools.

We have zero tolerance for these disruptions and the alarm that they cause. The Royal Turks and Caicos Islands Police Force (RTCIPF) continues to work closely with partner agencies and will keep the public updated as we manage the situation.

The National Security Council wishes to reassure residents, travellers and parents that the safety and security of our Islands is its highest priority.

All appropriate measures are being taken to address these threats and all required security protocols are being followed.

The Airports Authority and the Ministry of Education, with school principals are collaborating with the RTCIPF  investigations.

We encourage the public to be extra vigilant against phishing and malicious emails and report any suspicious activity to the authorities.

We appreciate the understanding of the public as we work to ensure the safety and well-being of our airports, schools and communities.

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Caribbean News

GRACE BAY BEACH RANKED AMONG TOP BEACHES IN THE WORLD’S 50 BEST BEACHES

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Press Release

 

PROVIDENCIALES, TURKS AND CAICOS ISLANDS (May 3rd, 2024) The Turks and Caicos Islands’ Grace Bay Beach has once again been recognised among the top beaches in the world.

The World’s 50 Best Beaches has listed Grace Bay Beach among the top beaches in the world.

Grace Bay Beach, located on the island of Providenciales was listed at number 17 on the annual list.

The World’s 50 Best Beaches list, sponsored by Banana Boat, is a collaboration with over 1,000 of the world’s leading travel influencers and professionals.

The World’s 50 Best Beaches 2024 is a reflection of the opinions and experiences of top travel influencers and professionals around the world. The beaches were ranked according to eight important criteria: unique characteristics, wildlife, untouched, soundtrack of nature, easy to enter the water, often calm water, not too crowded and frequency of idyllic conditions.

Grace Bay Beach also featured among the top 20 in the 2023 World’s 50 Best Beaches list.

This is the latest accolade for Grace Bay Beach this year. Known for its powdery white sand and breathtakingly turquoise blue water, the famous beach was adjudged the number one Caribbean beach in February in Tripadvisor’s® Travelers’ Choice® Awards and Best of the Best for 2024, ranking number five among the Top 25 Best of the Best Beaches in the world.

In January 2024, Grace Bay was recognised as the #9 Best Beach in the Caribbean in the 10Best Reader’s Choice with Bambarra Beach in Middle Caicos ranked at #2.

Minister of Tourism, the Honourable Josephine Connolly said she is proud of the continued recognition of the leading beach in the Turks and Caicos Islands.

“As a destination that prioritises sustainable development and environmental preservation, the fact that Grace Bay Beach features consistently as one of the top beaches in the world stands as a testament to our commitment to stay “Beautiful by Nature”.  I urge visitors to come to the Turks and Caicos Islands to experience this and many other of our beautiful beaches across the Turks and Caicos Islands,” said the Minister.

Tine Holst, Co-Founder of The World’s 50 Best Beaches, said the list is meant to inspire travellers.

She said: “Our 2024 list is a reflection of the countless days spent by our judges, Beach Ambassadors and World’s 50 Best team discovering beaches around the world. The list will help inspire travelers to leave the beaten path behind and enjoy the most stunning and relaxing beaches on earth”.

Read World’s 50 Best Beaches description of Grace Bay Beach here.

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Family of 16 yo Tourist claims negligence in jet ski death; TCI Coroner’s Court hearing evidence

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Dana Malcolm 

Staff Writer 

 

#TurksandCaicos, May 2, 2024 – The family of a 16-year-old who died in Grand Turk six years ago while on a Carnival Cruise into Grand Turk is a little closer to closure as the Turks and Caicos Islands Coroner’s Court has opened his case for an inquest.

“On Wednesday, May 16th, 2018, at 11:30 a.m. Police and Emergency Medical Officials responded to a two-jet-ski collision that left a 16-year-old male dead, near the Cruise Terminal in Grand Turk. Two people were involved in the collision. The second male did not receive any injuries. This incident is under Police investigation.”

That was the brief police report in the aftermath of Nicholas Twyman’s death.

In the comments dozens of residents and visitors claim to have been on the scene that day, as the boy was pulled ashore, some trying to assist while others looked on, horrified.

Coroner Mickia Mills called up the case on March 21, 2024 almost six years after the incident occurred. Mills is in charge of finding out what exactly happened that day in Grand Turk and whether there was any negligence or if it was simply a terrible accident.

That verdict will be for the coroner and her potential jurors to decide. However, the family has shared their version of what happened that day.

A lawsuit filed in Florida Courts in October 2019 (Twyman v. Carnival Corp) detailed the heartbreaking hours that led up to the death of Nicholas. In it, the plaintiffs, listed as Gyjuanna TWYMAN and Michael Twyman, claim that they docked in Grand Turk and were curious about using the jet skis; both parents and the son were told by the Carnival team aboard the ship that there was not a formal shore excursion in Grand Turk involving jet skis, but that jet skis would be available for rent by the hour.

The family from Indiana claims three jet skis were rented, one for Nicholas, another for his father, Michael, and another for a different passenger, while their mother remained ashore. Wet Money Enterprise is listed as the jet ski company.

The family says they were given little instruction on using the Jet Skis, especially their son who was a new rider.  The lawsuit maintains that Michael was not given any instructions other than being told where the kill switch was and not to ride too close to the cruise ship.

Sometime during his excursion, the young man crashed into the other jet ski. The family claims that neither Carnival Cruises nor representatives from the jet ski company responded. They say it was his father who spun around on his own jet ski, dived into the water for his son, and brought him to shore.

Once there, it was the young man’s mother, a registered nurse, who started emergency medical care.

When Turks and Caicos’s EMS did arrive after 15 minutes the family claims they were unsure how to use certain medical implements and had to be directed by the distressed mother.

The court documents list the cause of death for the young man as blunt force trauma and drowning, similar to what is listed in the TCI courts.

Coroner Mills, who took up her position in 2024, will oversee the proceedings which continued on Tuesday, April 23rd.

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