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A Message from Flow Turks & Caicos

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Dear Valued Customers and Partners,

At Flow, we know that our clients have many questions about Coronavirus (COVID-19). Today we are writing to assure you that we are doing everything we can to keep you connected and informed.

Our customers, businesses and employees are our number one priority, and we are here so you can stay connected while staying close to the most important thing, your family.

Joanne Missick, Acting General Manager, FlowTCI

Health and safety:

At Flow, we have always taken the health and safety of our customers and employees very seriously and we have the highest safety standards in the industry, often going beyond government and health guidelines. To cope with the Coronavirus (COVID-19), we are taking additional actions:

  • We have increased our store and office cleaning to several times a day
  • We are frequently cleaning doors, counters and other high frequency touch areas
  • We have added cleaning sheets and sanitizers stations in the stores and our offices
  • We have given training and tools to our employees and external teams to keep them and you safe in case they need to install or do service checks inside your homes
  • We have zero rated outbound calls to Ministry of Health Emergency Lines from all Flow Fixed line, PBX extensions, Postpaid and Prepaid numbers to 1-649-333-09111-649-232-9444 and 1-649-244-WASH (1-649-244-9274)
  • And we are following all Ministry of Health and World Health Organization guidelines as they evolve.

Customer Service & Stores:

To ensure the safety of our employees and customers, we strongly encourage all customers to use our remote services solutions from the comfort of your home or work and avoid crowded areas.

We are reinforcing our customer service team going forward so that you can:

  • Top up or add prepaid plans with our MyFlow App
  • Check your account status
  • Pay Your Bills
  • Inform us of any service disruptions

And, much more information and services at your fingertips.

Our stores will remain open for as long as possible, but please check opening hours as they may change for safety reasons. Store Hours are available at: https://discoverflow.co/turks-and-caicos/find-a-store.

If you do need to visit one of our stores, please follow Ministry of Health and WHO guidelines to protect the safety of our customers and employees. Don’t come if you are sick or you have fever. Keep a safe distance and avoid contact with surfaces and other customers and employees.

Importantly, we ask you to pay your bills in our touchless kiosk

Due to the unprecedented nature of this situation you may experience at times a longer waiting period given the extra demand, that we ask your understanding.

Emergency network support plan:

We have the biggest coverage and the highest capacity mobile network in the Country and we are rolling our best in class fixed network technology across Turks and Caicos.

Due to the unprecedented connectivity demand ahead, even our network will be stretched to unpredictable levels. We are doing all that is possible to increase the capacity and speed of our network, but you may experience at time some slow down when we reach our limits.

  • We have activated our emergency plan and our technical team heroes will be working around the clock to fix any service interruption issues to keep you and your businesses connected.
  • We will prioritize Hospitals, first respondent services, Pharmacies, government institutions, Banks, Supermarkets, gas stations, our loyal customers and businesses and we will follow all Government guidelines.

We are dedicated to doing what is best for our clients and will continue to communicate the information shared by local governments as the events unfold.

We are by your side, keeping you connected.

Joanne Missick, Acting Country Manager – Flow Turks and Caicos

Magnetic Media is a Telly Award winning multi-media company specializing in creating compelling and socially uplifting TV and Radio broadcast programming as a means for advertising and public relations exposure for its clients.

TCI News

Water restrictions extended, says Provo Water Company

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Dana Malcolm

Staff Writer 

Water restrictions for Providenciales customers will continue in May according to communication from Provo Water Company. The announcement came on May 1, a day after restrictions were supposed to end, and as the company continues projects to expand inflow.

“While diligently advancing these initiatives, the organization has determined that the nightly water restrictions remain necessary to ensure the replenishment of daily reserves as it strives to keep these projects on track,” said PWC in response to Magnetic Media questions on the scheduled end to the lock offs.

The May restrictions will not be every night rather they will be implemented on an as needed basis to safeguard those daily water reserves the company says. In the instance that they are implemented, restrictions will run from 11:00 p.m. to 5:30 a.m. a six-and-a-half hour cutoff rather than the initial 9:00 pm to 6:00 a.m.

“The company is actively pursuing multiple projects, including upgrades to the city water transmission main, the main city water line valves, and the Middle Booster Pump Station, alongside various other initiatives, to ensure long-term solutions to the supply issues,” PWC promised in the press release as they apologized for the extension.

The ongoing transmission main project is the closest to completion and should have been wrapped up in May, instead, that has been pushed to mid-June according to the company.

The water restrictions were initially announced in March, to be end in April because of increased demand outstripping the supply at the Suzy Turn reservoir. Credited for the increased demand is the large numbers of tourists and increasing residents that are entering the Turks and Caicos pressuring a system not made for the number of individuals now relying on it.

In June as PWC expects to complete the transmission main project, a record number of monthly air travelers will be heading to Providenciales; almost 80,000 according to the Ministry of Tourism highlighting the urgency of the upgrades.

 

 

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Government

On Monday, PDM to reveal its General Election slate

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Dana Malcolm

Staff Writer 

Over a year after opening its doors for candidate applications, the People’s Democratic Movement is ready to reveal the 10 individuals who will contest the electoral districts in the 2025 general elections.

Ezra Taylor communicated with the media on April 30th following reports that several candidates had received confirmation letters in the weeks prior.

“After an extensive exercise conducted by the People’s Democratic Movement, we are pleased to announce to the people of the Turks and Caicos Islands that an official launch of our ten district candidates will take place on May 6, 2024, at 11:00 am,” Taylor indicated.

The team is being kept under wraps until the reveal date but at least one candidate is certain as the team will be: “Under the strong, caring, and trusted leadership of the Hon. Edwin Astwood assisted by a dynamic group of candidates, who together, will forge a future where Turks and Caicos Islanders will feel safe, prosper and fulfill their potential,” Taylor said, indicating that Astwood would reprise his role as Opposition Leader, and likely as candidate for Grand Turk South and Salt Cay based on his own comments.

Astwood was the only PDM candidate to hold onto a seat in the last election, an overwhelmingly yellow victory for the PNP.

In the selection of their five all island candidates which have already been revealed, the PDM placed trust in quite a few of the candidates from that failed election bid, including Karen Malcolm, Robert Been, Ralph Higgs, and Sean Astwood. It remains to be seen whether voters are ready to embrace again, the PDM as the government of the islands.

Edwin Astwood has however stressed that it was the vote of the people that decided who got a spot in the all-island lineup. The opposition leader indicated that surveys had been carried out with over 1,000 respondents indicating who they wanted to run.

“We don’t know how things happened in the past with other parties but we wanted you the people to make the decision and whatever decision you made we were going to live with it. You made this decision for me and I thank you,” he had said to the public.

The PDM has not confirmed whether that was the deciding factor in the second round of candidates as well.

However National Chairman Taylor is confident in their selections maintaining that:

“During this crucial time in our country, Turks and Caicos Islanders need a people-centered government that will address the needs of our country, and lead our country with a sense of purpose. The People’s Democratic Movement is ready, willing and able.”

 

 

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Crime

No guns, No bullets when travelling to the Caribbean; You could 10-25 Years in Prison

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Dana Malcolm 

Staff Writer 

Americans need to check their luggage for contraband including bullets before leaving home or expect long jail times and hefty fines that advice is coming from within their own country courtesy of the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF).

In an article last updated February 14, 2024 the ATF said.

“While you’re packing your sunscreen and snorkel gear, don’t forget to check your luggage and clothing to remove all guns and ammunition. Many countries in the Caribbean do not allow possession of firearms or ammunition unless you have a local permit and, if arrested while traveling, the United States Embassy will not be able to secure your release.”

Recent arrests of visitors in the Turks and Caicos islands for ammunition possession have garnered international attention highlighting two interwoven issues: Americans may not be researching the laws of their vacation destinations well enough (despite encouragement from the ATF) and Caribbean countries may not be doing enough to publicize their laws.

One of the most publicized arrests, that of Ryan Watson, a father of two who entered the country with 4 bullets which he and his wife say was a mistake, is one example.

“We were trying to pack board shorts and flip flops,” Valerie Watson told CBS News. “Packing ammunition was not at all our intent.”

When Magnetic Media visited the official Turks and Caicos Tourism Website, listed at the bottom of the home page were entry requirements. A click on the entry requirements tab revealed in the very first paragraph, this statement:

“In order to bring in firearms of any type (including spear guns and Hawaiian slings), one must have written approval from the Commissioner of Police.”

It’s a clear warning, though it does not mention the mandatory 12 year sentence or the fact that ammunition possession carries the same penalty.

Regardless, it’s there for all potential visitors to see; In fact the Turks and Caicos’ warning is more forward facing than its nearest comparable neighbors who arguably have a much longer reach and more experience in tourism. Magnetic Media found it difficult to find any such warnings on the VisitJamaica or the Bahamas.com websites.

It’s a stark contrast to the ATF website which warns over and over “Convicted offenders can expect long jail sentences and heavy fines”

“If you are arrested for gun trafficking abroad, you could be imprisoned, fined or both, and the State Department will not be able to secure your release”

Despite this many Americans continue to make the same mistake, with four such cases pending this year.

Increased diligence from firearm holders and an increased visibility of local laws could work in tandem to protect guests and the tourism industry Caribbean Countries rely on.

Simultaneously, others, arguably the loudest voices, are calling on the government to repeal the law and make provisions for those who may have had no intent to smuggle anything into the country.

 

 

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