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Turks and Caicos Islands Government Awarded the 2024 Transformative Solution Award

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PRESS RELEASE

FROM THE DEPARTMENT OF

DIGITISATION AND E-GOVERNMENT

TECHNOLOGY AND INNOVATION

 

 

 

Providenciales, Turks and Caicos Islands – Wednesday, 18 October 2024: The Government of the Turks and Caicos Islands (TCIG) was honoured with the 2024 Transformative Solution Award during the Hyland Innovation Awards programme at Community LIVE 2024, held from 22 –26 September. Hyland, the leading global provider of intelligent content solutions, announced the winners of its annual Innovation Awards at the Community LIVE user event.

The Turks and Caicos Islands Government (TCIG) was facing several challenges with existing data and IT systems, including:

  • Inefficient Manual Processes: Reliance on manual, paper-based processes in various departments led to slow processing times, high error rates, and a lack of transparency.
  • Long Wait Times: Citizens experienced long wait times for services such as business licenses, citizenship applications, and accessing public records.
  • Data Fragmentation and Security Concerns: Important records were fragmented across departments with limited accessibility and inadequate security measures.
  • Record Vulnerability: Physical documents were susceptible to damage, loss, and theft, posing a risk to the integrity and availability of crucial records.
  • Limited Public Access: Many government services were not accessible online, requiring citizens to visit government offices in person.
  • Resource Constraints: Outdated IT infrastructure hindered the government’s ability to provide high-quality public services.

Using the Hyland Solution to address these challenges, the TCIG, in partnership with Patterson Pope (P2), implemented the Hyland OnBase platform. This allowed the government to develop a digital deployment platform to manage content and processes digitally and automated departmental workflows – streamlining operations or business license applications, immigration services and more. Other key components included:

  • Electronic Forms and Approvals: Facilitated a seamless transition from paper-based to digital operations.
  • Real-Time Reporting and Dashboards: Enabled data-driven decision-making.
  • Secure Access and Audit Trails: Enhanced security measures to protect sensitive information.
  • Onsite Document Scanning: Digitised 1,000,000 citizenship and naturalisation records, with ongoing scanning of 1,000,000 land registry records.

The implementation of the Hyland OnBase solution resulted in several transformative outcomes for the TCIG, including:

  • Increased Efficiency and Productivity: Reduced processing times for various government services.
  • Enhanced Accessibility and Convenience: Majority of services are now accessible online, reducing the need for in-person visits.
  • Improved Data Management and Security: Centralised digital repository and enhanced security protocols.
  • Reduced Record Vulnerability: Digitised records are protected against natural disasters and other threats.
  • Cost Savings and Resource Optimisation: Significant cost savings by reducing reliance on physical documents.
  • Positive Public Impact: Improved citizen experience and greater trust in government services.
  • Support for Future Growth: Flexible and scalable platform supports ongoing innovation and improvement efforts.

These transformative changes have positioned the TCIG as a leader in e-governance within the region, showcasing a commitment to modernisation and excellence in public service delivery.

Caribbean News

ENTITIES STRENGTHEN COLLABORATION TO FIGHT GENDER-BASED VIOLENCE

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Kingston, Jamaica, December 3, 2024 – The Women’s Resource and Outreach Centre (WROC) is strengthening its partnership with key stakeholders to prevent Gender-Based Violence (GBV), and support young women and girls in vulnerable communities.

Under an agreement, which was signed on Tuesday (November 19) during a Gender-Based Violence Prevention Network (GBVPN) event at the Terra Nova All-Suite Hotel in Kingston, the stakeholders, which include public and private sector entities, will collaborate to carry out activities geared towards responding to and preventing gender-based violence in vulnerable communities.

One key aspect of the arrangement is the provision of assistance through the WROC’s GBVPN facility.

Community members will be able to engage with civil society organisations, as well as public and private institutions, to discuss the gender-based violence issues they face. They will also receive support in seeking remedies for their situations.

Executive Director of the WROC, Keisha Williams, explained that the GBVPN, which was launched in 2021, aims to create a people-centred approach and provide real-time support and advocacy for survivors of gender-based violence.

She said through the network, the WROC has secured partnerships with over 15 organisations and implemented case management and referral systems for survivors.

“We have provided trauma informed care counselling for many of our community members and implemented a robust case management system for survivors,” she added.

The Executive Director also lauded the partnership with the Inter-American Foundation (IAF), including a grant from the organisation, which “has helped WROC enhance its impact on communities by expanding advocacy efforts in the fight against GBV.”

 

She noted that the grant focused on three key components – institutional strengthening, creation of a gender-based violence prevention network and small business development.

Founded in 1983, the WROC works to improve collaboration among institutions that work to prevent gender and family violence, strengthen communities’ ability to reduce violence, and support survivors.

The organisation provides outreach programmes, with a focus on health and wellness, sustainable livelihoods, community capacity-building and advocacy.

Among its key stakeholders are: the Bureau of Gender Affairs (BGA), Child Protection and Family Services Agency (CPFSA),Women’s Empowerment Benevolent Society (WEBS), Social Development Commission (SDC), Fight for Peace, Trench Town Community Development Committee, Centre for Investigation of Sexual Offences and Child Abuse (CISOCA), Calvary Temple Church, Bethel New Testament Church, Jamaicans for Justice (JFJ) and the Rose Town Foundation.

 

CONTACT: E. HARTMAN RECKORD

RELEASE: JIS

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Caribbean News

CARPHA Hosts Regional IATA Infectious Substances Transport “Train-the-Trainer” Workshop with the Pandemic Fund’s Support

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Port of Spain, Trinidad and Tobago – The Caribbean Public Health Agency (CARPHA) concluded its Train-the-Trainer Workshop on the Safe Transportation of Infectious Substances today. The workshop, conducted by the International Air Transport Association (IATA), was supported by the Pandemic Fund grant, with CARPHA serving as the Executing Agency and the Inter-American Development Bank (IDB) as the Implementing Entity.

Fourteen (14) CARPHA Member States (CMS) participated in this initiative, which aimed to strengthen regional capacity to meet international safety standards for shipping infectious substances. The training provided participants with essential theoretical knowledge, interactive discussions, and practical exercises to achieve IATA certification as trainers. These certified trainers will now be well-positioned to serve as national trainers and advisors in biosafety and safe transport protocols, ensuring safer practices across the region.

Dr. Lisa Indar, Ad. Interim Executive Director of CARPHA, highlighted the significance of the initiative: “As a region, we must ensure that the transportation of infectious substances meets international safety standards to protect our public health systems and communities. This workshop builds on CARPHA’s commitment to developing a robust network of certified trainers who can implement and sustain best practices in their home countries. We are grateful for the training supported by the Pandemic Fund project, enabling us to take key steps in pandemic preparedness and response.”

The program not only addressed gaps in Certified Infectious Substance Transport Training within CMS, but also established mechanisms for monitoring and evaluating the trainers’ impact in their respective countries. Participants are expected to conduct infectious substances transport training within the first quarter of 2025, ensuring the rapid application of their certification.

Speaking at the opening ceremony, Dr. Horace Cox, Acting Director of Surveillance, Disease Prevention and Control at CARPHA, remarked: “The effectiveness of our public health response hinges on having a cadre of professionals who can translate this critical knowledge into action at the country level. This program empowers Member States to strengthen their capacity to handle infectious substances safely and securely, which is a cornerstone in bolstering regional health systems and pandemic preparedness and response.”

To ensure the sustainability of the training program, CARPHA is also establishing mechanisms for ongoing feedback and continuous improvement, ensuring that the program remains dynamic and responsive to the needs of the Member States and trainees. These efforts promise to enable better tracking of training activities and contribute to the long-term sustainability of the training program. This initiative is part of CARPHA’s broader mission to enhance laboratory capabilities, improve surveillance systems, and ensure public health security across the Caribbean. By creating a robust network of self-sufficient trainers in its Member States, CARPHA aims to strengthen the capacity for safely shipping infectious substances and enhance regional public health resilience.

About the Pandemic Fund Project:

The Caribbean Public Health Agency (CARPHA), the sole regional public health agency, is the Executing Agency for the Pandemic Fund (PF) Project: RG-T4387, with the Inter-American Development Bank (IDB) as the Implementing Entity. The goal of this Project, which spans from 2024 to 2026, is to Reduce the Public Health Impact of Pandemics in the Caribbean through Prevention, Preparedness, and Response (PPR). The objective is to support the reduction of the public health impact of pandemics in the Caribbean by building pandemic PPR surveillance and early warning systems, laboratory systems and workforce capacity, regionally at CARPHA and at country levels. This will reduce the transboundary spread of infectious diseases and improve regional and global health security. CARPHA is the beneficiary of the PF project and CARPHA Member States are the participants.

The PF was approved at the highest level by the Council for Human and Social Development, as well as by CARPHA’s Executive Board and other stakeholders, including Chief Medical Officers. This is a regional 3-year project (2024-2026). The public signing of Technical Cooperation Agreement to implement the project was on December 14, 2023.

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Strengthening Families Through Knowledge: Parent Training Workshops Held Across the Islands

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PRESS RELEASE

FROM THE MINISTRY OF EDUCATION

YOUTH, SPORTS AND CULTURE

 

Providenciales, Turks and Caicos Islands : The Department of Special Education Needs Services (SENS) of the Ministry of Education, Youth, Sports and Culture proudly concluded its highly impactful series of Parent Training Workshops across the islands, aimed at empowering parents with the skills and knowledge needed to support children with special educational needs. These workshops represent a significant step in building stronger partnerships between families and the education system while fostering a culture of inclusivity and understanding.

Held on Grand Turk, North Caicos, and South Caicos, these interactive sessions provided parents with valuable insights into identifying and addressing their children’s unique needs. The sessions were hosted by the speech-language pathologist and behavioural analyst of the SENS department. Topics included behaviour management strategies, communication techniques, and resources available to enhance their children’s learning and development.

Director of Special Education, Dr. Anya Malcolm-Gibbs, emphasised the importance of these workshops, stating, “Parents are their children’s first and most influential teachers. By equipping them with the tools they need, we empower not only the children but entire families. This series of workshops demonstrates our department’s commitment to collaboration, inclusivity, and excellence in special education.”

The workshops saw robust participation, with attendees expressing gratitude for the practical advice, hands-on activities, and opportunities to connect with other parents and professionals. Parents in South Caicos especially shared their enthusiasm, highlighting how these sessions gave them renewed confidence to support their children’s educational journey.

The Hon. Rachel M. Taylor, Minister of Education, praised the initiative, stating, “This program highlights our government’s unwavering commitment to education for all. These workshops are a testament to the power of collaboration between parents, educators, and the community to ensure that children with special needs receive the support they deserve.

This initiative is part of the department’s broader efforts to ensure no child is left behind. Over the past year, the Department of Special Education has served over 250 children through therapy, assessments, and camps, hosted eight professional teams for screenings and evaluations, and transformed the SNAP Center into a thriving educational hub.

The department thanks all stakeholders, facilitators, and parents who made this series of workshops a resounding success. Together, we are paving the way for a more inclusive future where every child can thrive.

For more information about the Department of Special Education and upcoming initiatives, please contact sens@gov.tc.

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