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Turks and Caicos Islands Government Awarded the 2024 Transformative Solution Award

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PRESS RELEASE

FROM THE DEPARTMENT OF

DIGITISATION AND E-GOVERNMENT

TECHNOLOGY AND INNOVATION

 

 

 

Providenciales, Turks and Caicos Islands – Wednesday, 18 October 2024: The Government of the Turks and Caicos Islands (TCIG) was honoured with the 2024 Transformative Solution Award during the Hyland Innovation Awards programme at Community LIVE 2024, held from 22 –26 September. Hyland, the leading global provider of intelligent content solutions, announced the winners of its annual Innovation Awards at the Community LIVE user event.

The Turks and Caicos Islands Government (TCIG) was facing several challenges with existing data and IT systems, including:

  • Inefficient Manual Processes: Reliance on manual, paper-based processes in various departments led to slow processing times, high error rates, and a lack of transparency.
  • Long Wait Times: Citizens experienced long wait times for services such as business licenses, citizenship applications, and accessing public records.
  • Data Fragmentation and Security Concerns: Important records were fragmented across departments with limited accessibility and inadequate security measures.
  • Record Vulnerability: Physical documents were susceptible to damage, loss, and theft, posing a risk to the integrity and availability of crucial records.
  • Limited Public Access: Many government services were not accessible online, requiring citizens to visit government offices in person.
  • Resource Constraints: Outdated IT infrastructure hindered the government’s ability to provide high-quality public services.

Using the Hyland Solution to address these challenges, the TCIG, in partnership with Patterson Pope (P2), implemented the Hyland OnBase platform. This allowed the government to develop a digital deployment platform to manage content and processes digitally and automated departmental workflows – streamlining operations or business license applications, immigration services and more. Other key components included:

  • Electronic Forms and Approvals: Facilitated a seamless transition from paper-based to digital operations.
  • Real-Time Reporting and Dashboards: Enabled data-driven decision-making.
  • Secure Access and Audit Trails: Enhanced security measures to protect sensitive information.
  • Onsite Document Scanning: Digitised 1,000,000 citizenship and naturalisation records, with ongoing scanning of 1,000,000 land registry records.

The implementation of the Hyland OnBase solution resulted in several transformative outcomes for the TCIG, including:

  • Increased Efficiency and Productivity: Reduced processing times for various government services.
  • Enhanced Accessibility and Convenience: Majority of services are now accessible online, reducing the need for in-person visits.
  • Improved Data Management and Security: Centralised digital repository and enhanced security protocols.
  • Reduced Record Vulnerability: Digitised records are protected against natural disasters and other threats.
  • Cost Savings and Resource Optimisation: Significant cost savings by reducing reliance on physical documents.
  • Positive Public Impact: Improved citizen experience and greater trust in government services.
  • Support for Future Growth: Flexible and scalable platform supports ongoing innovation and improvement efforts.

These transformative changes have positioned the TCIG as a leader in e-governance within the region, showcasing a commitment to modernisation and excellence in public service delivery.

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ANDY BURNHAM, NEW UK PM’S FIRST ORDER: LOWER THE COST OF LIVING

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Britain’s new Prime Minister launches his administration with tax relief aimed at easing pressure on household budgets as affordability becomes a defining issue for governments worldwide.

 

By Deandrea Hamilton | Magnetic Media

 LONDON, England — Andy Burnham has wasted little time signaling a new direction for the United Kingdom, making the cost of living the first priority of his administration with a plan to reduce household electricity bills through tax relief.

The newly elected Prime Minister announced that Value Added Tax (VAT) will be removed from domestic electricity bills beginning October 1, describing the measure as part of a broader effort to make everyday life more affordable for working families. The move fulfills a key campaign promise and marks an early shift in the government’s economic agenda.

Burnham inherits a nation still grappling with stubborn inflation, rising household expenses and years of political turnover. His opening policy signals an intention to focus on practical measures that deliver immediate financial relief while restoring confidence in government.

The announcement also resonates across the Caribbean, where affordability remains a pressing concern. In the Turks and Caicos Islands, the Government has just concluded its one-time cost-of-living assistance programme for qualifying residents. While the approaches differ, both reflect a growing recognition that easing financial pressure on households has become one of the defining challenges facing governments today.

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Six Unauthorised Structures Demolished During Multi-Agency Planning Enforcement Operation

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Before demolition

After demolition

Providenciales, Turks and Caicos Islands – Friday, 17 July 2026: The Planning Department, with support from the Informal Settlements Unit (ISU), and the Crown Land Unit conducted a coordinated enforcement operation on Thursday, 2 July 2026, resulting in the demolition of six unauthorised structures on private property at Block and Parcel 60502/48. Security for the operation was provided by the Royal Turks and Caicos Islands Police Force.

The enforcement action followed the issuance of an Enforcement Notice by the Planning Department on 29 January 2026, advising the persons responsible for the structures that they had been erected without the necessary planning approval and were required to be removed. Following the expiration of the compliance period, a multi-agency operation was organised to carry out the demolition.

Before demolition activities commenced, personnel conducted a comprehensive inspection of the site to confirm that all structures were unoccupied and free of gas cylinders or other hazardous materials. These precautionary measures were undertaken to safeguard the welfare of both the enforcement teams and the public while ensuring the operation was carried out safely and efficiently.

Upon completion of the exercise, participating agencies returned to Police Tactical Headquarters for a debrief, marking the successful conclusion of another coordinated enforcement effort.

The Government of the Turks and Caicos Islands reminds members of the public that all construction activities must receive the appropriate planning approvals before work begins. The Planning Department will continue to work alongside its partner agencies to enforce the Planning Ordinance, promote orderly development and ensure that construction throughout the Islands complies with the applicable laws and regulations.

Members of the public are encouraged to familiarise themselves with the planning approval process and to seek guidance from the Planning Department before undertaking any development to avoid enforcement action and loss of money invested.

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DDME’s Hurricane Hunt Scavenger Hunt Sparks Community Spirit and Storm Preparedness in Providenciales

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Department of Disaster Management and Emergencies: Providenciales, Turks and Caicos Islands — Fifteen teams raced across Providenciales on Saturday July 4th for the inaugural DDME Hurricane Hunt, a community scavenger hunt designed to combine friendly competition with hurricane preparedness education.

Teams were given a bag of supplies and 15 cryptic clues, participants had less than two hours to pinpoint locations and collect hurricane must-haves; including water jugs, shovels, flashlights and other supplies that every household should have on hand ahead of a storm.

The challenge tested not only participants’ local knowledge and navigation skills, but also their teamwork under time pressure; all while reinforcing practical lessons about what it takes to stay ready when a storm approaches.

Beyond the hunt itself, the event drew a lively crowd of families and supporters who turned out to enjoy a full day of festivities. Attendees took part in games, received free gifts, face painting, canvas painting, bounce houses and visited vendor booths; while enjoying fresh food off the grill throughout the afternoon.

“This event brought together the best of both worlds; a fun, high-energy competition and a meaningful reminder of how important it is for our community to be prepared,” Mr. Aaron Ballantyne, Community Preparedness Officer for Providenciales. “Seeing 15 teams fully engaged, racing to landmarks across the island while learning what belongs in a hurricane kit, was exactly the outcome we hoped for.”

DDME extends their sincere gratitude to the stakeholders that partnered with the event and generously donated their time, resources and efforts to make it a success: The Turks and Caicos Islands Red Cross, The Oseta Jolly Primary School, The Royal Turks and Caicos Islands Police Force, Do It Center (Building Materials), KB Homes, Digicel TCI, Frost Cay and Clint Grilling and Catering Services, along with all other vendors who were solicited.

The event’s success was also made possible by the private organizations and government departments that opened their locations to serve as scavenger hunt sites, allowing the hunt to unfold across the island; from Chalk Sound to Long Bay.

The quick thinking first place team consisted of; Neekimo King, Keturah Miller-Brown, Lashaunda Dickenson and Kebba Thomas who all walked away with exciting prizes.

Ms. Bernadya Smith, Public Information and Media Manager stated; “With hurricane season underway, this event, along with our recent Hurricane Expo held in Grand Turk and community pop-ups throughout the country, is a testament to DDME’s commitment to blending community engagement with year-round storm readiness. We look forward to making this event an annual staple that brings families together while keeping preparedness at the forefront of every community we serve.

Follow DDME social media pages to stay up to date with upcoming events and to join their weekly quizzes for a chance to win exciting prizes all hurricane season long.

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