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TCI News

TCI: NCS Financial expands service and welcomes Western Union’s Vigo brand

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#Providenciales, August 29, 2019 – Turks and Caicos – Executives from Western Union Caribbean were last  Friday in the Turks and Caicos to announce a new money transfer service which allows customers of NCS Financial to reach Western Union clients, anywhere.

Vigo, is a 70-year old brand and will add to MoneyGram transfers, interCaribbean airline ticket sales, mobile cell phone top-ups and UNI Transfers which are all a part of the service offerings at NCS.

“Similar to what other big companies do that offer different products or services across different markets, Western Union does the same thing.  We have the premium brand, everybody knows the Western Union brand and Vigo is used in non-exclusive markets, in non-exclusive spaces and that means in a place like NCS, you can find different brands, different options for the customers including the Vigo brand,” said Franklin Gutierrez, Head of Operations for the Caribbean. 

Mr. Gutierrez said it is a way to being closer to where Western Union customers are and the concept complements the business built by Chris and Kayon Stokes. 

Mrs. Kayon Stokes was at the media announcement and said, “We pride ourselves in customer services; that is one of our key differentiation strategies and we do have several other remittance companies here, however, we welcome anyone to use our services.  We have a suite of products that can serve within Turks (and Caicos) and outside.”

You may have already noticed the blue white and yellow logo added to the brand icons at NCS locations around town, Vigo is available in 60 countries, the team informed, with Jamaica being the first and only Caribbean country so far which allows direct bank deposits.

“Only Jamaica has been launched at this time (for direct bank deposits) but we are rapidly expanding.  You can send to the US, the UK, China and persons who are doing business in India or transactions to Turkey; the direct-to-bank services is enabled in quite a number of countries,” said Andre Largie, Caribbean Western Union.

Vigo will mean heighted safety, speed and savings, said Mr. Largie.

“For those customers who have typically sent via wire transfer, you can understand that this is far superior in the service of three factors; one, it’s faster, two the pricing is transparent.  It is ten dollars, one flat fee to send money directly to a bank account no matter the amount of money that you are sending and three it is transparent.  When you send the transaction, only the fee that you pay is the charge that you will have.  There is no fee on the receiver’s side.”

It was also explained that the Western Union locations in Providenciales will continue to operate the premium brand under the GraceKennedy banner. 

“Our Western Union service is still our flagship service. We are represented in Turk and Caicos by GraceKennedy, a Caribbean business luminary; operates in multiple countries and very well-established relationship with Western Union.  They have two locations here and those locations offer fantastic service to our customers.  The Vigo brand is about offering a service option to NCS customers,” said Andre Largie, Western Union Caribbean.

Still, it is clear this new service acquisition by NCS Financial gives the business an even greater edge over its competition in the marketplace.

“Vigo has a very personal touch which is very consistent with what we try to do at NCS.  The need came up for us to expand the options that our customers have. A brand like Vigo that is connected to a powerful global brand within itself is still niche, high quality, high touch and it fit in very well with what we wanted to do and therefore we were very pleased to have the opportunity to not so much have Vigo ourselves, but to allow the people of the Turks and Caicos to have the opportunity to experience this outstanding products,” shared Chris Stokes, Chairman and CEO of NCS Financial Services Group.

Stokes said Vigo is open to everyone and he is confident that the product speaks for itself in terms of its strength and reach.

Since July, Vigo has been available at NCS locations in the TCI.

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Bahamas News

RBC appoints new Country Manager and Area Vice President for Turks & Caicos 

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RBC Royal Bank (Bahamas) Limited (“RBC”) is pleased to announce the recent appointment of Kerryl-Lyn King-Henry as Country Manager and Area Vice President (“AVP”), Personal and Commercial Banking, Turks & Caicos Islands (TCI).

In her new role as Country Manager and AVP, King-Henry will take on full responsibility for the bank’s operations, strategy, and development in the TCI market, with a strong focus on solidifying partnerships with the Government, regulatory bodies, and the local community.

King-Henry brings to the role a dynamism influenced by nearly 25 years of industry experience. Prior to her new appointment, she served as AVP of Business Banking in Trinidad and Tobago. She has held progressively senior roles within both personal and commercial banking, as well as various functional units.

King-Henry holds a Master of Business Administration (MBA) degree, with a specialization in Leadership, FinTech and Big Data Analysis, in addition to a Bachelor’s Degree in Business Administration. Further enriching her professional profile, Kerryl-Lyn is a certified John C. Maxwell Coach, Trainer, Teacher, and Speaker. Her passion for leadership and development is matched by her commitment to community service, as she actively volunteers her time and leverages her professional expertise to mentor and support others. “

Kerryl-Lyn’s extensive experience and proven leadership capabilities make her the perfect choice to lead our operations in the Turks & Caicos Islands,” said Ericka Rolle, RBC’s Managing Director and Vice President, Personal Banking, The Bahamas and TCI.

“Her commitment to excellence, combined with a genuine passion for community engagement, aligns perfectly with our Bank’s purpose of helping clients thrive and communities prosper. We are excited to see the positive impact she will undoubtedly bring to her new role,” she added.

 

 

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Government

MINISTRY OF HEALTH AND HUMAN SERVICES DELEGATION VISITS WEST MIDLANDS AMBULANCE SERVICE IN BIRMINGHAM, UK

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Providenciales, Tuesday 30 April, 2024 – A delegation from the Ministry of Health and Human Services, recently undertook a pivotal visit to the West Midlands Ambulance Service in Birmingham, United Kingdom. The visit, which took place from April 21st to April 23rd, 2024, was held under the esteemed patronage of the Ambassador of Health of the British Overseas Territories, Professor Ian Cumming.

Led by Permanent Secretary Mrs. Desiree Lewis OBE, the delegation included Ms. Renessa Williams, Deputy Permanent Secretary of the Ministry of Health and Human Services, and Mr. Andy Brijmohansingh, Director of Emergency Medical Services. This strategic meeting was an integral part of the Ministry’s ongoing efforts to enhance emergency services within the Turks and Caicos Islands.

During the visit, representatives from the West Midlands Ambulance Service provided comprehensive insights into their operations, sharing valuable expertise and offering collaborative initiatives for the development of the TCIs emergency services. Discussions encompassed various aspects, including training and mentoring programs tailored to empower emergency personnel within the Turks and Caicos Islands.

“The visit marked a significant step forward in our strategy for the advancement of emergency services,” stated Mrs. Desiree Lewis OBE. “We are deeply grateful for the generosity and support extended by the West Midlands Ambulance Service, and we look forward to implementing the insights gained to further enhance emergency care within our country. Permanent Secretary Lewis also expressed the Ministry of Health’s gratitude to Professor Ian Cumming for his assistance by way of arranging the visit.”

Mr. Andy Brijmohansingh, Director of Emergency Medical Services for the Turks and Caicos Islands, underscored the importance of the discussions, emphasizing the poignant exchange of ideas and the potential for meaningful collaborations which signifies a commitment to improving emergency services and ensuring the safety and well-being of the residents of the Turks & Caicos Islands.

The Ministry of Health and Human Services expresses its sincere appreciation to the West Midlands Ambulance Service for their warm hospitality and invaluable contributions during the visit.

For additional information, please visit the Turks and Caicos Islands Ministry of Health and Human Services Facebook page at https://www.facebook.com/tciministryofhealth/.

 

 

 

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TCI Court

Eight Months facing Police Accusations and Court, now Pedro Grant Exonerated

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Dana Malcolm 

Staff Writer 

With no evidence to support their claim, the prosecution has dropped their case against Pedro Jose Alfredo Grant Gallon, the Dominican Republic citizen who was accused of impersonating an officer in September 2023.

The Police, who publicized the arrest and charge, have not yet commented on the matter despite Magnetic Media queries.

Grant, for his part, has always vehemently denied the accusations that he was impersonating an officer and described the circumstances surrounding his arrest as unfair.

He contends that on the evening of July 13, 2023, he was being followed by a strange driver, concerned, he waited until the man pulled off at a bar, then took his license plate number and called the police, but police never came to help Grant. He alleges that the next time he saw them, they came with handcuffs to arrest him. In a search, police found his IDs which included his documentation for humanitarian work with the International Diplomatic Alliance (IDA) and police lights attached to his vehicle. In explaining the possession of those lights, Grant said he told officers that they had been in his car from his time in the Dominican Republic where he was involved in law enforcement.

Since that time, Grant has maintained several facts:

  • The Police did not have a warrant to search his home and car;
  • The Police took his documents including passports and IDs, one of which was issued by the IDA, and to date have not returned them despite being court-ordered to do so;
  • The Police intimidated his wife with threats of deportation;
  • He never showed any ID, flashing lights at the man following him, or claimed to be an officer.

Police have steadfastly refused to comment on the case despite numerous queries into the bizarre circumstances, even with serious allegations like intimidation against them. Grant was officially charged with Impersonating an Officer in September but IDA Head Jerrod Crockett told Magnetic Media despite seizing documents from Grant to support their case, no one even called the organization to see if they were real or fake.

Now, when called to provide evidence to the court as to why they arrested and charged the resident, the police and DPPs office drew a complete blank as Wilkie Arthur, Magnetic Media Court Correspondent, confirmed it was a lack of evidence that got the case dropped.

Despite this win serious damage has been done Grant claims, describing his life as a ‘living hell’ and ‘miserable’ since the accusations were publicized.

The IDA says it has been affected as well.

“That really put a hurt on us for the last six to eight months now because of accusations of fraudulent documents that everybody else has seen. We’re trying to prove our legitimacy now because you guys can’t verify any documents— before you put everything out there as public information,” Crockett said of the Royal Turks and Caicos Islands Police Force (RTCIPF)

The president also told our news team they had lost thousands of dollars in funding.

Following the closure of the case we reached out again to police to find out on what grounds Grant had been arrested and charged but no response was issued.

 

 

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