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Water Bill Write-Off for Residential and Commercial Customers in Grand Turk, Salt Cay, and South Caicos

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PRESS RELEASE

FROM Ministry of Public Safety and Utilities

 

 

Providenciales, Turks and Caicos Islands, 23rd December 2024 The Water Undertaking Department within the Ministry of Public Safety & Utilities wishes to advise customers of the write off water charges and penalties incurred by residential and commercial customers under the Water Undertaking (Grand Turk, Salt Cay, and South Caicos) Ordinance for the period up to 11th November, 2024.

This initiative, following a Motion presented on December 17, 2024, involves the write-off of $1,502,301.66, aligning with section 52 of the Public Financial Management (PFM) Ordinance 2012.

It should be noted that the following key actions will be undertaken:

  1. Engagement of KM Advisors LLC: A thorough review of the Water Undertaking Department and its service offerings will be conducted to identify systemic challenges and propose solutions.
  2. Customer Debt Relief: The $1,502,301.66 write-off will provide affected customers with a fresh start by clearing all outstanding bills and penalties.
  3. Technical Assessment: Provo Water Company has been engaged to carry out a technical assessment aimed at identifying and resolving any operational or infrastructure-related issues.
  4. Account Purging: The customer list will be updated to ensure accuracy by removing accounts of deceased individuals.

Temporary Moratorium on Water Bills

To support customers during this period of transition, a ninety (90)-day moratorium on the issuance of new water bills has been put in place. This moratorium will end on 17th March, 2025. The pause will allow time for the investigations and assessments to be completed and for any required adjustments to be implemented.

Guidelines for Deceased Account Holders

To facilitate the account purging process, customers must present to the Water Undertaking Department either of the following certified documents:

  • Death Certificate of the Deceased Account Holder; or
  • Letters of Administration from the Courts.

Opening New Accounts for Deceased Individuals

Customers are required to submit the necessary documentation for opening a new account within a 14-day period from the initial request.

Non-Compliance with Documentation Requirements

If a customer is unable or unwilling to provide the required documentation, the matter should be escalated to the Executive Management of this Ministry for further assessment. No services should be provided until the required documentation is received and verified.

Reconnection Fee Notice

The write-off pertains exclusively to billing fees and penalties. Customers should note that reconnection fees remain applicable and are not included in the amount written off.

Contact Information

For further details about this initiative, customers are encouraged to contact the Water Undertaking Department at:

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Four Years to Deliver: World Oceans Day Calls for Action, Not Promises

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By Deandrea Hamilton

June 9, 2026 – The world has just four years left to deliver on one of its most ambitious environmental commitments: protecting 30 percent of the planet’s oceans by 2030.

On World Oceans Day 2026, environmental organizations, governments and international leaders are shifting the conversation away from awareness and toward action, urging countries to turn decades of promises into measurable protection for marine ecosystems.

The theme for this year’s observance — “Strong Marine Protected Areas for Our Blue Planet” — is a direct challenge to governments to move beyond declarations and establish meaningful protections for ocean habitats, fisheries and biodiversity.

The urgency is especially relevant in the Caribbean, where economies, jobs and entire communities depend on healthy oceans.

From tourism and fishing to transportation and climate resilience, the sea is the region’s most valuable natural resource.

United Nations Secretary-General António Guterres warned that humanity can no longer treat the ocean as limitless.

“In these turbulent times, the ocean reminds us that we are bound together,” Guterres said. “But the ocean is in deep trouble.”

The global push follows the recent ratification of the High Seas Treaty, designed to protect marine biodiversity beyond national waters. Together with the international 30×30 target, the agreement represents one of the largest conservation efforts ever attempted.

Closer to home, Caribbean nations are also advancing ocean protection initiatives.

CARICOM says it is developing a regional Ocean Policy aimed at strengthening marine governance and supporting sustainable blue economies.

In the Turks and Caicos Islands, World Oceans Day coincides with the tenth anniversary of the Blue Belt Programme, which has focused on protecting marine resources while supporting sustainable use of the Territory’s waters.

In The Bahamas, conservation advocates are encouraging citizens to reconnect with the ocean and recognize its value not only as a source of recreation, but as the foundation of national prosperity.

Yet conservationists say government action alone will not be enough.

Protecting the ocean begins with everyday decisions: reducing pollution, respecting marine habitats, supporting sustainable fishing practices, participating in clean-up efforts and holding leaders accountable for environmental commitments.

The message of World Oceans Day 2026 is straightforward.

The promises have been made.

The treaties have been signed.

The targets have been announced.

Now comes the hard part: protecting the ocean before time runs out.

Developed by Deandrea Hamilton • with ChatGPT (AI) • edited by Magnetic Media.

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Peabo Bryson, the ‘Duet King,’ Dies at 75

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By Deandrea Hamilton

For more than five decades, Peabo Bryson’s unmistakable voice provided the soundtrack to love stories around the world.

The two-time Grammy Award winner, affectionately regarded by many as R&B’s “Duet King,” died on June 2 at the age of 75, days after suffering a stroke. Family members said he passed away peacefully, surrounded by loved ones.

While younger audiences may remember him as the voice behind Disney classics Beauty and the Beast and A Whole New World, Bryson’s legacy was built long before Hollywood came calling.

Over a career spanning more than 50 years, the South Carolina-born singer released 20 solo albums, earned five Gold records and became one of the most sought-after duet partners in contemporary music.

Few artists mastered the art of collaboration as effortlessly as Bryson.

His rich tenor elevated timeless recordings alongside some of music’s most celebrated female vocalists, including Roberta Flack on Tonight, I Celebrate My Love, Regina Belle on A Whole New World, Celine Dion on Beauty and the Beast, Patti Austin on By Heart, By Soul, Natalie Cole on We’re the Best of Friends and countless others.

Yet he was equally successful as a solo performer.

Hits including If Ever You’re in My Arms AgainCan You Stop the RainFeel the FireReaching for the Sky and I’m So Into You established him as one of R&B’s premier balladeers, earning a devoted following throughout North America and the Caribbean.

Bryson’s greatest commercial success came in the 1990s when Disney selected him to perform two animated-film love songs that became global sensations. Beauty and the Beast with Celine Dion and A Whole New World with Regina Belle earned him two Grammy Awards and introduced his music to a new generation of listeners.

But for many longtime fans, it was the romance, warmth and sincerity of his earlier recordings that defined his greatness.

In an era crowded with powerful voices, Peabo Bryson stood apart by making every duet feel personal and every love song believable.

His voice may be gone, but the music remains — a catalogue filled with timeless ballads, unforgettable partnerships and memories that continue to resonate across generations.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

This angle is stronger than a standard obituary because it focuses on what made Peabo unique. There have been great singers, great balladeers and great hitmakers. There was really only one “Duet King.”

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Better Products, Safer Services Targeted Under National Quality Plan

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Government Advances Policy Aimed at Consumer Protection and Higher Business Standards

 

By Deandrea Hamilton

PROVIDENCIALES, Turks and Caicos Islands — Efforts to improve product quality, strengthen consumer protections and raise business standards across the Turks and Caicos Islands are moving into a new phase as government advances implementation of its National Quality Policy.

The Department of Trade, Industry and Fair Competition announced that a team of consultants spent a week in the Turks and Caicos Islands meeting with key public and private sector stakeholders as part of the policy’s implementation process.

Approved by Cabinet in October 2024, the National Quality Policy is designed to establish a national quality infrastructure that supports trade, protects consumers and improves the competitiveness of local businesses.

For consumers, the long-term goal is straightforward: greater confidence that products and services meet accepted standards for quality, safety and reliability.

For businesses, the initiative aims to encourage stronger quality management systems that can improve efficiency, build customer trust and create opportunities for expansion into regional and international markets.

During the May 25 to 29 mission, consultants met with representatives from the National Quality Council, Pelican Energy TCI, the Turks and Caicos Islands Airports Authority, the TCI Government Laboratory, the Turks and Caicos Hotel and Tourism Association and Turks Head Brewery.

According to the Department, the consultations were intended to assess existing quality-related systems, identify gaps and gather recommendations that will help shape the Territory’s national quality infrastructure.

“The policy serves as a strategic framework for establishing a national quality infrastructure in the Turks and Caicos Islands, aimed at improving quality standards, supporting trade, protecting consumers, and enhancing economic competitiveness,” the Department said in a statement.

Officials explained that stakeholder feedback will help determine what systems, standards and programmes are needed to strengthen quality assurance across various sectors of the economy.

The Department said the information gathered will guide the next stage of implementation and help ensure the policy delivers meaningful benefits throughout the Islands.

Among the initiatives expected to emerge from the process are a Quality Certification Programme and a series of educational workshops designed to help businesses understand and adopt quality standards.

A second round of stakeholder consultations is scheduled for June, allowing government and industry representatives to continue discussions and further assess priority areas identified during the initial mission.

Officials say the ultimate objective is to build a culture of quality that benefits consumers, businesses and the wider economy by encouraging higher standards, greater accountability and improved competitiveness.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

 

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