News
Provo International Airport reaches tipping point; desperate hunt for rooms for 200 Travellers left stranded
Deandrea Hamilton
Editor
#TurksandCaicos, March 16, 2024 -Despite the desperate situation, no one is comfortable with ferrying hundreds of stranded tourists to nearby North Caicos to put them up in hotels after a dismal day at the country’s main airport; there are little to no rooms in Providenciales.
The Turks and Caicos Islands, one of the Caribbean’s most alluring destinations is plagued by an airport experience consistently delivering to it, a black-eye and on Saturday March 16 it was particularly ugly.
“For those of you waiting in inbound flight 855 JFK to TCI we have been diverted to Dominican Republic, DR. I will try to post if I get any info. Have a few drinks. It’s going to be a while, said Julie Desantis on Turks and Caicos Tourist Guide, a Facebook community page.
Deb Ballard, who said her delay was more than six hours added, “Airport here in TCI is unbearable. All the flights seem to be delayed, a thousand people in rooms built for a couple hundred. Trapped.”
There was reportedly also a flight from Philadelphia diverted to the DR.
And too numerous were reports of the frustration of travellers at the Providenciales International. Some, we were informed, were caught in explosive arguments while towing the chaotic, slow moving security checkpoint lines. As flights were being called, passengers tried to rush ahead of others who had been waiting and in some cases that led to verbal confrontations.
It’s the kind of last impression, travel destinations do anything they can to avoid.
We’ve learned there was no real help on the ground, in the terminal earlier in the day; however, by Saturday night, Josephine Connolly, the Minister of Tourism was at the airport vowing that no one would sleep at the facility.
“I will make sure that no one sleeps here. I am doing my best to accommodate everybody that why I am here, my PS is here and Mr. Smith is here from the airports authority,” said Connolly.
She was hoping to also run interference of negative publicity for the destination and its main airport but this action by her may be a courtesy coming a little too late. In the age of self-reporting, passengers were free to film, comment and convey whatever was their experience and disappointment and many did.
It is how residents became most acutely aware of the dire situation; social media posts by guests themselves who were trying to understand what was going on and what to do about it.
It’s anyone’s guess why the Providenciales International Airport (PLS) is an absolute mess today because up to now, there has been no statement, no explanation, no directives and no solution for the thousands of travellers impacted and the hundreds stuck at the airport with nowhere to stay.
Magnetic Media has fielded dozens of questions and comments and perspectives including a message shared with the Turks and Caicos Hotel and Tourism Association, TCHTA which explains as many as 200 guests were in dire need hotel accommodations for the night.
“We are looking for any property owners/villas that has vacancy and can accommodate these stranded guests. We are making calls to the hotels and for the most part most of the hotels are at 100% capacity.”
The surging tourism interest in the Turks and Caicos Islands is famously embraced; touted by government and industry stakeholders, and it’s been communicated that an overcrowded airport “is a good problem to have” on the way to fixing it.
But that message and the years’ long wait have become a vexing cocktail that even residents say they are tired of guzzling.
“…TCI can’t handle the volume of flights they schedule.”
The situation is so impossible, that there is serious – though admittedly, last resort – consideration for a ferry ride to shuttle the hundreds of travellers into another island, North Caicos, where there are guest rooms available. In the dark of night and with no real
illumination on the water way, that idea of a 45-minute ferry for people tired and frustrated by cancelled travel plans is not gaining traction and will likely be nixed and will hopefully not be needed.
“I have a guest that left here after 12 noon and just contacted me 45-minutes ago and is asking my assistance for booking the hotels in Provo and getting them a taxi,” said a resort employee who is worried about his guests and wonders what is the problem at the airport.
Magnetic Media has reached out for a comment from the TCIAA, whose CEO has also been given the task of taking calls from vacation villa owners or resorts which have rooms for lodging; but there were no official statements up to publication time.
At midnight, there were mixed reports from guests. Some having been set up with a one night stay, others who had no clue what was next.
March is normally busy and the Turks and Caicos Islands Airports Authority, TCIAA which manages the country’s airports should have anticipated that, explained hotel workers and others in the industry who are concerned about their guests and clients.
“Private jets are affected because they’re not allowed to land between 12 and 3 in order to avoid creating even more air congestion, the Miami Center, which controls the space around us, reassigns take off times to private jets despite their intended time. So they are help up for sometimes, an entire day.”
Airline charter services are also skittish.
“…for fear they will get so delayed they will miss their next contract. So now we are starting to risk our most top end clients as well as airline passengers.”
And the Airports Authority is not having the best time of it either. Plagued with a wave of staff unrest which has led to some workers walking off the job, others taking industrial action and sudden terminations which are piled atop the infamous infrastructural dilemmas, it is clear any further delay on an immediate fix for the PLS will be detrimental to return guests and tourism on the whole.
“Three hours to get through the security line and then the delays,” explained a couple who are still at the Providenciales International though it is now minutes to midnight, adding, “So we have been here since 10:30 this morning and two of the people, the workers, they ran away from me. They just left. They just ran away, they were done!”
The guests are at the airport hoping for word on somewhere to rest their heads for the night. TCIAA security officers have told them, they cannot sleep at the airport though many of them speaking to our reporter on the scene were prepared to do so.
Celeste Wagner Russ, a visitor to the TCI said: “The airport desperately needs an expansion – for passengers. The space is mobbed, dirty and basically unhealthy for anyone. The ladies room on the upper level is worse than anything I’ve ever seen in Penn Station. The furniture is worn, dingy, and a very dismal welcome or departure. For the tremendous number of travellers to T and C, this airport is a disgrace.”
The TCIAA, last month revealed, it had a short list of companies who qualified to advance to the next phase of the bidding battle. The scope of work includes not only construction of an expanded airport, but management of it. The end may be in sight, but it is admittedly years away from fruition. An interim remedy for the PLS, is needed now.
“The congestions is exacerbated by no parallel taxiway. Which means an airplane can’t land and immediately get out of the way on the runway for the next guy to land because there is no parallel strip it could turn on to taxi to the terminal. So it takes twice as long to get each plane off the runway because they land, turn around and taxi back to the airport, where there may not actually be a parking space opened up for them yet.”
Residents in social media posts have called for flights into Providenciales to be spread out over the day; currently there is a bottleneck; commercial airlines are bunched up and landing at the strip almost one right after the other between noon and 3pm, while the mornings and evenings are like a graveyard.
Airlines have not wanted to change their schedules, and the fear is that any demand by the Turks and Caicos Islands could lead to destination Providenciales being dropped from the flight itineraries of the major air carriers.
Many have labelled that reasoning, given the phenomenal performance of tourism in the Turks and Caicos Islands, “a load of nonsense.”
PRESS RELEASE
FROM THE
MINISTRY OF PUBLIC SAFETY & UTILITIES
May 8th, 2024 – The Caribbean Renewable Energy Forum (CREF) 2024 concluded last week in Miami, marking another milestone in advancing the region’s energy agenda. This year’s forum, held from April 24-27, at the JW Marquis Hotel in downtown Miami, attracted some of the most distinguished names and advocates in the field of renewable energy.
The delegation from The Turks and Caicos Islands led by Hon. Kyle Knowles of the Ministry of Public Safety and Utilities included Permanent Secretary Mrs. Bridgette Newman, Energy and Utilities Commissioner Mr. Delano R. Arthur, Energy Analyst Dr. Eric F. Salamanca, Senior Legal Drafter Ms. Priscilla Paquette, and Executive Administrator Ms. Jasmine Malcolm.
Hon. Knowles was among the high-caliber panelists in the session called “Caribbean Leadership: Delivering on the Vision” where he highlighted the policy directions of TCI government towards transitioning to renewable energy. Hon. Knowles served as a panelist, discussing the transformative strategies required to integrate renewable technologies across the Inland territory, Turks and Caicos Islands (a UK Overseas Territory Caribbean). His insights on policy enhancements and infrastructural development were met with high interest and acclaim, underscoring his pivotal role in shaping the energy landscape.
Commissioner Delano R. Arthur, a key transformative leader in the energy sector, presented a compelling paper titled “Renewable Energy and Resource Bill for the Turks and Caicos Islands.” His presentation highlighted the legal framework for transition
to renewable energy, interconnection agreement, licensing among others. He also emphasizes the use of mature commercial technology, rather than emerging technologies that have not been proven in commercial scale. He also presented an approach to overcoming logistical and financial challenges in TCI. Com. Arthur’s pragmatic and innovative solutions offered a visionary perspective that resonated with the attendees.
Dr. Salamanca, and Atty. Paquette, also contributed to a roundtable discussion on Regulatory Framework led by the Caribbean Development Banks’ Mr. Joseph Williams and Mr. William Hinds, each bringing unique viewpoints and solutions to the challenges facing the TCI energy sector.
The attendance at year’s CREF also provided opportunity to establish networks. Among the most notable side event meeting was with the Caribbean Development Bank (CDB) where the TCI delegates discussed various projects in support of transition to green/renewable energy in the Turks and Caicos Island.
Commenting on his first CREF, the Hon Minister noted, “I am pleased to have had the opportunity to participate in the
Caribbean Renewable Energy Forum (CREF) held in Miami, Florida. The Forum provided a valuable platform for discussions on the advancement of renewable energy solutions in the Caribbean region.
During the event, I engaged with key stakeholders, industry experts and government officials to exchange ideas on strategies to promote sustainable energy development. Renewable energy plays a crucial role in enhancing energy security, reducing greenhouse gas emissions and fostering economic growth in our region.
He concluded, “I am committed to working collaboratively with partners both regionally and globally to further renewable energy initiatives and accelerate the transition to a more sustainable energy future. Our participation in events such as CREF our underscores our dedication to advancing clean energy solutions and building a more resilient and sustainable energy landscape for the benefit of our citizens.”
Rashaed Esson
Staff Writer
May 8th, 2024 – After millions of people took the AstraZeneca vaccine as their choice of vaccination during the COVID-19 pandemic, the organization announced on March 5, that it is withdrawing its vaccines from the market worldwide, effective as of May 7 as it was reported to cause side effects.
It is said 170 countries received doses of AstraZeneca; it was expected 35.3 million doses would be shared with 36 Caribbean and Latin
American countries through the COVAX program, according to PAHO.
First reported by the Telegraph, the side effects are identified as blood clots and low blood platelet counts. In fact, the medical issues have reportedly been linked to 81 confirmed deaths in the UK alone. Many others are suffering some other medical injury due to the vaccine popularized as an answer to the then new virus.
AstraZeneca is also being sued by more than 45 affected people.
The vaccine, known as Vaxzevria, the Telegraph informs, can no longer be used in the European Union and it will be the same for other countries and the UK in the coming months. Over 17 million doses made it into EU countries.
Reports say AstraZeneca made the revelations of the side effects in court documents, adding that the withdrawal of their vaccine is also due to a decrease in demand.
Photo Caption: Public Health Nurse, Patricia Coates (left), administers Daniel Adams’ first dose of the AstraZeneca coronavirus (COVID-19) vaccine, during the second COVID-19 Vaccination Blitz at the National Arena in St. Andrew, on Saturday (April 3).
JIS photo from 2021.
News
DTR AND DECR HOST STAKEHOLDERS MEETING WITH INSURANCE COMPANIES TO IMPROVE COVERAGE FOR JETSKI OPERATORS
PRESS RELEASE
FROM THE DEPARTMENT OF TOURISM REGULATIONS AND THE DEPARTMENT OF ENVIRONMENTAL AND COASTAL RESOURCES
Providenciales, Turks and Caicos Islands, 8th May 2024 – The Department of Tourism Regulations aims to bridge the gap between insurance companies and water sports operators struggling to acquire adequate business insurance. The goal is to create a robust and sustainable tourism product that ensures safety and reliability for all stakeholders. On April 30, 2024, the DTR hosted a meeting with four insurance companies to address concerns regarding liability risks, enhance coverage options, and explore avenues
to bolster safety measures through comprehensive insurance provisions
The meeting involved key representatives from prominent insurance companies, namely from ‘NW Hamilton’: Elianise Rigby and Jewel Ewing; ‘JS Johnson’: Queen Been; ‘CSC Insurance’: Alicia Palmer; and GK Insurance: Marie Beckford. Government officials present from DTR: Director Avi Adams, Deputy Director Talia Thomas, Regulation Development Specialist Sasha Arthur, Quality Assurance Officer Donessia Gardiner, Communication Officer Alique Harvey, and DECR’s Deputy Director Jatavia Howell, as well as Experience Turks and Caicos representative Strategic Development Manager Courtney Robinson, to develop tailored solutions that meet the unique needs of Jetski operators within the local tourism landscape.
Currently, insurance options for Jetski owners in the Turks and Caicos Islands are limited, posing challenges for operators and regulators. Through collaborative efforts with insurance providers, the DTR is committed to expanding coverage options and streamlining insurance processes to promote compliance and enhance safety standards across the industry.
“The Department of Tourism regulations is in charge of ensuring that the tourism product of the Turks and Caicos Islands is robust and sustainable. Upon setting regulations, we realize that some companies, local companies struggle with obtaining insurance,” said Avi Adams, Director at the Department of Tourism Regulations. “Our department, along with the DECR and the TCIG at large, is on a mission to bridge that gap to ensure that local vendors can obtain the insurance that is needed to offer a tourism product that can be
safe and reliable, while also helping to mitigate some of the risks that insurance companies may have challenges with.”
Remarking on the proceedings of the meeting, Queen Been of J.S Johnson Insurance said “I am grateful to the Department of Tourism regulations in the TCI for hosting a timely, informative presentation on enacting laws for best practices for water sports and other tourism businesses. This will be of interest to all stakeholders, and the safety of our guests. Thank you for the opportunity to attend and lend my voice to encourage responsible management of our tourism product by all.”
The meeting outcome will inform the DTR’s ongoing efforts to implement regulatory measures that prioritize safety without stifling the growth of recreational activities vital to the local tourism sector. Through continued collaboration with stakeholders, the department remains steadfast in its commitment to fulfilling its promises and fostering a climate of trust, transparency, and accountability within the industry.
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