Turks and Caicos, April 4, 2025 – Ms. Florinda Talbot, originally from the green island of North Caicos, began her career in 1991 as a temporary teacher at Adelaide Oemler Primary School. Her dedication to education earned her a TCIG scholarship to pursue a Teaching Diploma at Mico Teachers’ College. After her studies, she taught at Eliza Simons for one year and at Enid Capron Primary School for ten years.
Following her teaching career, Ms. Talbot ventured into banking and then went on to become one of the first employees of the National
Health Insurance Plan, where her passion for healthcare deepened. In 2010, she crafted a personal development plan that guided her to achieve a Bachelor’s Degree with Honors in Health and Social Care and an MBA in Hospital Management from the University of Bedfordshire. Upon returning home, she took on the role of Deputy Contract Performance Manager at the Ministry of Health and Human Services, advancing to Contract Performance Manager in April 2018. In this position, she oversees the Project Agreement with InterHealth Canada for hospital operations. Driven to further her education, Ms. Talbot left the Turks and Caicos Islands to pursue a second Master’s degree in Nursing, supported by financial assistance from the Professional Development Fund through the Deputy Governor’s Office. She has since returned to her role as Contract Performance Manager and spoke with The Public Service Times about her journey and the motivations behind it.
What inspired you to pursue a Master of Arts in Nursing, particularly focusing on adult care?
I recalled since I was a child I wanted to become a Nurse as it gives me fulfilment when caring for others. I believe that adults, particularly the elderly, deserve optimal care as many have paved the way for us to enjoy and benefit from a better way of life. As a Nurse, I am confident that I can make a positive difference in the lives of individuals who need care. Furthermore, this area also provides a high degree of career flexibility and various employment prospects. As an adult nurse, I further developed the skills and confidence to bring comfort, improve the patient’s quality of life, whatever their situation, promote health and save lives.
What aspects of the Master of Arts in Nursing program were most challenging for you, and how did you tackle those challenges as a full-time student?
The most challenging aspect of the Master of Arts in Nursing Program was obtaining the Nursing and Midwifery Council, which required 4600 hours, including theory and practical. Meeting project deadlines was also a challenge. However, I learnt from my previous studies the importance of prioritizing and planning tasks, which assisted me greatly with maintaining a healthy balance.
How did your academic journey enhance your understanding and effectiveness in your role within the Ministry of Health?
My academic journey in the Masters in Adult Nursing Program has strengthened my clinical competence and enabled me to make valuable clinical contributions to the Ministry of Health as a Registered Nurse. In particular, I will be monitoring and assessing the quality of clinical and non-clinical services being provided to patients.
What key takeaways or insights from your program that you plan to apply in your current position?
Some key takeaways or insights from my program that I plan to apply in my current position are encouraging and highlighting the importance of engaging patients in their care, moving away from the medical model of care, and making it more patient-centred. Additionally, I will continue to support our Primary Health Care sector as it continues to provide treatment for common illnesses, closer management of long-term illnesses such as diabetes, asthma, and heart disease and the prevention of future ill health through advice, immunization and screening programmes. This will, in turn, minimise the demand on the secondary level of care.
Can you share a memorable moment or project during your studies that significantly shaped your professional perspective?
A memorable moment during my studies was during my hospital placement in Theatres, where I was given the opportunity to lead the surgical team for the day. This role included leading the team with the safer surgery checklist. This includes briefing, sign-in, timeout, sign-out, debriefing and managing the surgical staff breaks during the procedures. This opportunity strengthened my leadership and time management skills, significantly contributing to my professional development. What motivated you to succeed in your studies, and how did that impact your overall program experience?
My strong desire to help others, combined with a passion for healthcare and the ability to make a positive impact on patient’s lives when they are in their most vulnerable state. The patient’s smile, the daily acts of kindness and gratitude verbally expressed by my nursing colleagues, and the appreciation shown to me as part of the team have been some of the most motivating aspects of the program.
How do you envision using your Master’s degree to impact healthcare delivery and contract performance in your role at the Ministry of Health?
I anticipate using the additional knowledge and skills acquired to work with the Ministry of Health inter-professional teams to review and develop evidence-based policies and procedures, further enhancing patient care. Additionally, I intend to utilise the technical aspect of my experience and knowledge acquired relating to clinical governance and auditing, applying it to aspects of monitoring and managing the delivery of the healthcare contract.