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Extension of Service Charge Survey: Your Input Matters

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PRESS RELEASE

FROM THE TURKS AND CAICOS ISLANDS

BORDER FORCE

 

 

Providenciales, Turks and Caicos Islands – Thursday, 10 April 2025: The Inspectorate Unit within the Employment Services and Labour Department is announcing an extension to its ongoing survey regarding Service Charges within the Turks and Caicos Islands.

Originally launched on 14th March 2025, for a four-week period concluding on 11th April 2025, the survey will now remain open until 25th April 2025.

This survey aims to gather valuable insights from residents, employees, and employers within the service industry regarding the administration and application of Service Charges, specifically within the Hotel and Restaurant Sector. The findings of this survey will play a significant role in informing future policy decisions and ensuring that the application of Service Charges aligns with the objectives of the Turks and Caicos Islands Hotel and Restaurant Service Charge Ordinance Chapter 19.10.

Key objectives of the survey are as follows:

  1. To understand public sentiment toward current service charge practices.
  2. To identify areas for improvement in transparency and fairness.
  3. To assess the impact of Service Charges, consumer behaviour and business operations.
  4. To gather recommendations for potential policy reforms.

Ways to Share Your Feedback

Participate in the Service Charge Survey by scanning the QR code provided below or the same QR code available on posters at local grocery stores and participating hotels and restaurants.

Alternatively, you can access the survey directly online using the following link:

https://www.surveymonkey.com/r/9L6DGJ7

The Inspectorate Unit assures all participants that their responses will be treated with the utmost confidentiality and used only to inform research and potential policy changes.

Minister with responsibility for the Employment Services and Labour Department Deputy Premier, Hon. Jamal Robinson opined, “The Employment Services and Labour Department is committed to fostering growth, transparency and ensuring that employees receive an equitable share of Service Charge in the Turks and Caicos Islands.  Through innovative policies and community engagement, the department strives to create an environment that benefits all employees and businesses in the Service Industry. The extension aims to ensure that individuals in the service industry are given the opportunity to participate and be heard. I encourage all to take full advantage of this opportunity”.

The Employment Services and Labour Department encourages all residents, employees, and employers in the Service Industry to take advantage of this extended opportunity to share their valuable perspectives. Your input is vital in shaping the future of service charge practices in the Turks and Caicos Islands.

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News

ELECTRICITY BILL SHOCKER: PELICAN ENERGY WARNED GOV’T

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TCIG knew from April that fuel factor could surge almost 80%; Minister says $500 cost-of-living payment was part of Government’s response

PROVIDENCIALES — The Turks and Caicos Government knew months before July’s shocking electricity bills that consumers faced a potentially massive increase in the fuel factor.

Minister of Information Technology and Energy E. Jay Saunders revealed Friday that Pelican Energy warned his Ministry in April that generation fuel costs were projected to rise from $3.09 per gallon in May to $4.79 in June and July.

That translated into a projected fuel factor jump from about 17.5 cents to 31 cents per kilowatt-hour — an increase of almost 80%.

Saunders said he personally advised Cabinet of the projected increase and presented options for cushioning the impact.

He characterised Government’s $500 cost-of-living payment as its “initial response” to rising fuel costs, before a separate fuel-factor subsidy was approved.

Cabinet records show Government agreed on June 24 to provide funding to mitigate the fuel-factor impact, with the relief programme approved July 8.

Eligible residential customers — those averaging less than $1,500 monthly over the previous three bills — are capped at 22 cents per kWh from July through October.

Pelican confirmed Friday that Government’s contribution was already applied to July bills, meaning the bills now triggering widespread public outrage would have been even higher without the subsidy.

Saunders did not disclose the programme’s total cost.

His admission that Government knew since April, however, raises another question amid the backlash: why were consumers not directly warned by Government about the scale of the approaching increase?

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Bahamas News

More Bahamians Accessing HIV, STI Care Through NHI

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NASSAU, Bahamas — More Bahamians are accessing HIV and sexually transmitted infection-related healthcare through National Health Insurance, a trend the NHI Authority says should be viewed positively.

NHIA stressed in an August 6 statement that its 2025 figures measure healthcare utilisation, not newly diagnosed infections. They include beneficiaries screened, treated, monitored or receiving follow-up care, including people diagnosed previously.

“Increased utilisation of these services should be viewed as a positive development,” NHIA said.

The Authority pointed to “greater enrolment and use of NHI, improved access to screening and testing, continued treatment and monitoring of existing conditions, and increased willingness to seek medical care.”

The development comes amid a mixed three-year HIV picture. New diagnoses rose from 130 in 2023 to 156 in 2024, before declining to 142 in 2025.

NHIA said increased utilisation demonstrates that more beneficiaries are accessing needed healthcare and actively managing their health, reinforcing the importance of screening, early diagnosis and continued treatment.

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Health

47,459 MEASLES CASES, 44 DEATHS ACROSS AMERICAS  

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WASHINGTON, D.C. — The Americas has recorded 47,459 confirmed measles cases and 44 deaths in 2026, the region’s highest case count in 22 years, prompting the Pan American Health Organization (PAHO) to urge stronger vaccination, surveillance and rapid outbreak response.

As of July 18, cases were already more than triple the 15,011 recorded during all of 2025. Guatemala, Mexico, the United States and Peru account for 95% of confirmed cases. Guatemala leads with 30,371 cases and 26 deaths, followed by Mexico with 12,255 cases and 17 deaths.

PAHO classifies the regional public health risk as very high, citing active outbreaks, immunity gaps, international travel and populations with inadequate vaccination coverage.

The organization says prevention starts with vaccination. Countries are being urged to achieve and maintain at least 95% coverage with two doses of measles-containing vaccine, particularly protecting children and under-vaccinated communities.

Measles spreads through the air when an infected person breathes, coughs or sneezes. Symptoms can include fever, cough, runny nose, red eyes and a rash.

PAHO is urging health authorities to detect suspected cases early and respond rapidly to stop transmission. Unvaccinated and under-vaccinated people, young children and communities with limited healthcare access face increased risk of severe illness and death.

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