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TCIG information held for Ransom; Opposition Leader wants firewalls, cyber insurance and a full debriefing

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Deandrea Hamilton

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Turks and Caicos, January 10, 2025 – Sensitive information was kidnapped by the hackers who infected the Turks and Caicos Islands Government electronic ecosystem with ransomware and the Opposition Leader said the demand could be in the hundreds of millions of dollars.

“Looking at when it happened in Trinidad it was up in the hundred millions or so, I look at what happened in other places and what they were demanding.  Most of the time they are threatening you with sensitive information to say, well I have your emails to this one, your emails to that, I have your correspondence on this, I have your private conversations on this… they always come with your sensitiveinformation that they’re threatening to release unless you pay them.”

In 2023, Trinidad and Tobago’s justice department was infiltrated, forcing government system outages for weeks in the country’s justice department.  Similar threats also hit Martinique, Guadeloupe and the Dominican Republic, which all reported cyber security breaches within recent years.

“It is a critical national security threat,” said Edwin Astwood, Leader of the People’s Democratic Movement.

Astwood was speaking during a press conference on Friday January 3, 2025 to address crime, health care, aged care and where he and PDM election candidates took media questions in the countdown to the January 15 nomination day.

The PDM characterised the style of public engagement by the PNP Administration as suspicious and uncaring.

“If you can get into the government system, NHIP, who’s to say you cannot get into the airport system, the police system, and the election system, we are using electronic voting systems and technology,” pointed out Astwood, who also informed that TCI cyber defences were weak.  “Cyber insurance is necessary, TCI does not have that.”

He said firewalls also were not in place and should have been erected though the telecoms service providers.

“If those things were in place, this would not have happened.”

The Cabinet shared a summary of its December 30 meeting.  The meeting followed three published statements which informed of the December 18 cyber security breach and offered updates.

“The investigation into the attack continues by external forensic investigators funded by the UK Government.

Due to a number of factors including the heightened threat of attack from malign actors, restoration and recovery is being conducted carefully, balancing the need for access to critical operations against the necessity for safe restoration of services, appropriately secured against known threats.

TCIG has engaged external cyber security specialists who are taking forward the technical recovery, which is focused on the restoration of essential services. This has included deploying a capability that will manage the detection and response of any malicious activity within the network.

In order to accelerate the restoration of critical services, the relevant business continuity plans are being activated initially focused on the TCIG financial systems to enable payments. In parallel, work is underway to build alternative systems whilst work is ongoing to restore systems. Additional resources are being sought to accelerate this further and to enhance security measures in the coming weeks.

Recovery and Business Continuity Measures: TCIG is working in collaboration with external forensic investigators and external cyber security specialists who are continuing to work around the clock to investigate the breach, contain the threat and restore functionality.

Supported by a managed threat response service, all affected systems are undergoing comprehensive assessments to ensure their security before being brought back online and endpoint protection.

To mitigate the immediate impact, business continuity plans are being enacted to manually process outstanding and urgent payments. Priority will be given to the processing of payments prioritised by urgency within the following categories: Social Welfare; Scholarship and Grants; Healthcare Related Payments; Cost of Living Program; Financial Assistance Program;  Community Enhancement Program; Utility Payments; Bi-Weekly Employees and All other approved payments for goods and services.”ns manually while ensuring compliance with all necessary controls and safeguards. Consequently, non-urgent payments are likely to experience delays.

A detailed report on the nature of the attack and the steps taken to prevent future incidents will be submitted once the recovery process is complete.

Cabinet were assured that every possible measure was being taken to address the incident comprehensively and ensure ongoing protection.

Cabinet was also advised that several other key databases and applications remain operational. These include: Status Cards, Passports; Election Database; RDS application for Driver’s License and ASYCUDA (customs clearance).”

Additionally, “Cabinet affirmed its commitment to providing all the resources needed to restore TCIG’s systems, whilst also building resiliency to mitigate against future attacks.

Government has issued three updates, but has held no press conferences on the breach which has crippled payment and collections systems at the Ministry of Finance, which is the manager of the country’s public purse.”

However, this information needed to be an in person experience stated the Opposition Leader, who also said he expects to be debriefed on the status of the situation.

“Where was the accountability from the Cabinet?  Which minister or anyone came before the Turks and Caicos Islands and before the people and told them what was going on? Why are they hiding or lying to the people?  Either you’re lying or you’re hiding or you’re hiding and you’re lying – doing both!”

There have been no press conferences held to address the cyber breach despite the significantly crippling conditions the hack has created; the ransomware attack had been defined as “major” by the Government.

On Monday January 6, government issued a new press statement informing the public of the progress and announcing the Smart Stream payment system, at the Treasury Department, had been restored.

Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Government

Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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