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Experience Turks and Caicos Hosts Two-Day Workshop on Product Development and Vendor Excellence in Grand Turk

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PROVIDENCIALES, TURKS AND CAICOS ISLANDS  – Experience Turks and Caicos hosted a successful two-day workshop on October 18th and 19th, 2024, with tour operators and vendors, equipping them with the tools and knowledge to enhance their product offerings and guest experiences.

The workshops were held in collaboration with the Aquila Centre for Cruise Excellence with facilitators Ms. Marie Berthe Hatt and Ms. Melanie Colpitts leading the discussions. Experience Turks and Caicos and Aquila are Platinum Partners with the Florida Caribbean Cruise Association (FCCA).

The workshops took place at the Yellowman and Sons auditorium in Grand Turk and focused on two critical areas: Product Development and Vendor Excellence, with an emphasis on creating and delivering innovative experiences that respond to today’s travel trends.

As cruise destinations continuously evolve to stay competitive, the Product Development Workshop provided participants with a roadmap to ensure their destination remains fresh and appealing to both cruise lines with the theme: “What’s New in Your Destination?” Key topics included identifying market opportunities and emerging trends, crafting unique and memorable guest experiences, marketing strategies to get experiences noticed and ensuring product sustainability.

The Vendor Excellence workshop, held on the second day, highlighted the pivotal role vendors play in shaping the overall cruise guest experience. This half-day workshop was designed to empower vendors with the skills and knowledge necessary to provide exceptional service, improve sales, and enhance their contribution to the destination’s success. Key topics covered during the Vendor Excellence workshop included understanding the critical role of vendors in the success of cruise tourism, optimising products and services for maximum impact, sales mastery and improving revenue-generating capabilities and developing a guest-centric approach to service

Minister of Tourism, the Hon. Josephine Connolly, applauded the Product Development Team, led by Product Development Manager Mrs. Candesha Mills, for creating an opportunity for tour operators and vendors to enhance their offerings.

“Developing our products to increase visitation and spend on island is a very important aspect of the work of Experience Turks and Caicos. These workshops will go a long way to spark new ideas and new businesses, to improve the way business is conducted, enhance the product development on the island and to affirm our commitment to ensuring that everyone across the Turks and Caicos Islands benefit from the tourism industry. I applaud the team for this initiative and I thank everyone who attended and participated in these workshops,” the Minister said.

Mrs Mills said: “The two-day workshop was incredibly informative and facilitated great discussions among the participants. Tour operators and vendors walked away with a wealth of knowledge on how to enhance their existing products and services and were inspired to create new ones based on current market trends. This training equipped them with the tools they need to stay competitive and continue delivering exceptional experiences to our cruise guests.”

Ms. Berthe Hatt, shared her enthusiasm following the two-day workshops: “Grand Turk is such a special community, and Melanie and I are so grateful to Experience Turks and Caicos for this opportunity to work with the tour operators and vendors here. Over the last two days, we’ve had such engaged participants and great discussions around new product ideas and raising the level of service. We’re excited and cheering you on.”

Each attendee received a certificate of completion, symbolising their readiness to contribute to the success of the Turks and Caicos Islands as a premier cruise destination.

Experience Turks and Caicos continues to lead efforts in enhancing the destination’s offerings and empowering local stakeholders, ensuring the islands remain a top choice for cruise lines and their guests.

News

ELECTRICITY BILL SHOCKER: PELICAN ENERGY WARNED GOV’T

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TCIG knew from April that fuel factor could surge almost 80%; Minister says $500 cost-of-living payment was part of Government’s response

PROVIDENCIALES — The Turks and Caicos Government knew months before July’s shocking electricity bills that consumers faced a potentially massive increase in the fuel factor.

Minister of Information Technology and Energy E. Jay Saunders revealed Friday that Pelican Energy warned his Ministry in April that generation fuel costs were projected to rise from $3.09 per gallon in May to $4.79 in June and July.

That translated into a projected fuel factor jump from about 17.5 cents to 31 cents per kilowatt-hour — an increase of almost 80%.

Saunders said he personally advised Cabinet of the projected increase and presented options for cushioning the impact.

He characterised Government’s $500 cost-of-living payment as its “initial response” to rising fuel costs, before a separate fuel-factor subsidy was approved.

Cabinet records show Government agreed on June 24 to provide funding to mitigate the fuel-factor impact, with the relief programme approved July 8.

Eligible residential customers — those averaging less than $1,500 monthly over the previous three bills — are capped at 22 cents per kWh from July through October.

Pelican confirmed Friday that Government’s contribution was already applied to July bills, meaning the bills now triggering widespread public outrage would have been even higher without the subsidy.

Saunders did not disclose the programme’s total cost.

His admission that Government knew since April, however, raises another question amid the backlash: why were consumers not directly warned by Government about the scale of the approaching increase?

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Bahamas News

More Bahamians Accessing HIV, STI Care Through NHI

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NASSAU, Bahamas — More Bahamians are accessing HIV and sexually transmitted infection-related healthcare through National Health Insurance, a trend the NHI Authority says should be viewed positively.

NHIA stressed in an August 6 statement that its 2025 figures measure healthcare utilisation, not newly diagnosed infections. They include beneficiaries screened, treated, monitored or receiving follow-up care, including people diagnosed previously.

“Increased utilisation of these services should be viewed as a positive development,” NHIA said.

The Authority pointed to “greater enrolment and use of NHI, improved access to screening and testing, continued treatment and monitoring of existing conditions, and increased willingness to seek medical care.”

The development comes amid a mixed three-year HIV picture. New diagnoses rose from 130 in 2023 to 156 in 2024, before declining to 142 in 2025.

NHIA said increased utilisation demonstrates that more beneficiaries are accessing needed healthcare and actively managing their health, reinforcing the importance of screening, early diagnosis and continued treatment.

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Health

47,459 MEASLES CASES, 44 DEATHS ACROSS AMERICAS  

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WASHINGTON, D.C. — The Americas has recorded 47,459 confirmed measles cases and 44 deaths in 2026, the region’s highest case count in 22 years, prompting the Pan American Health Organization (PAHO) to urge stronger vaccination, surveillance and rapid outbreak response.

As of July 18, cases were already more than triple the 15,011 recorded during all of 2025. Guatemala, Mexico, the United States and Peru account for 95% of confirmed cases. Guatemala leads with 30,371 cases and 26 deaths, followed by Mexico with 12,255 cases and 17 deaths.

PAHO classifies the regional public health risk as very high, citing active outbreaks, immunity gaps, international travel and populations with inadequate vaccination coverage.

The organization says prevention starts with vaccination. Countries are being urged to achieve and maintain at least 95% coverage with two doses of measles-containing vaccine, particularly protecting children and under-vaccinated communities.

Measles spreads through the air when an infected person breathes, coughs or sneezes. Symptoms can include fever, cough, runny nose, red eyes and a rash.

PAHO is urging health authorities to detect suspected cases early and respond rapidly to stop transmission. Unvaccinated and under-vaccinated people, young children and communities with limited healthcare access face increased risk of severe illness and death.

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