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Nearly 1000 Hospitality Employees Supercharged Through TCHTA Collaborative Training Series

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#TurksandCaicos, July 7, 2023 – The Turks & Caicos Hotel and Tourism Association (TCHTA) proudly announces the successful completion of its second round of training in the pursuit of heartfelt, supercharged service. The training series, delivered by the esteemed Caribbean Hotel & Tourism Association’s Education Foundation (CHTAEF), has empowered and elevated a cohort of 525 individuals in the industry, resulting in a combined near-1000 trained since the start of the historical collaboration in late 2022.

Hosted and facilitated by the TCHTA, the comprehensive training program included front-facing and back-of-house staff. Participants ranged from entry-level employees to management, reflecting a commitment to fostering excellence at every industry level.

Under the expert guidance of the Education Foundation, the training series was comprised of captivating sessions such as “Strengthened Supervisors,” “Healthy Management”, and “Food Safety”. A special module tailored to sensitizing Security Personnel in the tourism and customer service spaces was also held, all under the umbrella of the Caribbean Supercharged Service Training Series. These modules gave participants invaluable skills to deliver exceptional service experiences, ensuring a lasting impression on visitors and customers.

The program’s Certificate Celebration saw a visit from Education Foundation Trustee Ernest Dwight, who commended the teams on their “willingness to play their part in delighting customers and owners through knowledgeable supercharged service”.

Held at the Brighter Futures Center on Leeward Highway, Minister of Tourism Honourable Josephine Connolly, TCHTA President James McAnally, TCHTA People Development Committee Co-Chair Stacey-Ann Albert, and TCHTA CEO Stacy Cox all extended congratulatory remarks to the group of celebrants while the ever-dynamic Facilitator Louise John moderated the event. The venue proved nostalgic, as it was the space used to facilitate the centralized training sessions throughout the seven weeks.

Sailrock Resort Operations Manager and TCHTA People Development Committee Co-chair Stacey-Ann Albert shared her feelings about the celebration, “Our association is committed to promoting excellence in the industry, and today is a testament to that.” She continued, “The certificates received represent a milestone in the participants’ professional journeys, signaling their growth and a commitment to providing exceptional service.”

TCHTA CEO Cox delivered a charge to the room, “The TCHTA has a mandate of educating not only the hospitality industry, but beyond. We want to foster a culture of training throughout Turks & Caicos. You are now entrusted to take what you have learned from the training and spread it throughout your circles and spheres of influence”.

During their time in the destination, facilitators Louise John and Suzanne Shillingford-Brooks were graciously hosted by Sailrock Resort in South Caicos, The Sands at Grace Bay, H20 Life.Style.Resort, Tides Grace Bay, Grace Bay Club, Ocean Club Resort, The Shore Club, The Somerset, and Barbetta Restaurant. The Association shared thanks to these properties and businesses for their support.

Reflecting on the overall initiative TCHTA President McAnally said, “This is a noteworthy accomplishment for Turks & Caicos and aligns with our Association’s mission to build meaningful relationships that will propel us forward as a destination and a brand. Our people and the service they deliver lie at the core of that goal, so we take education and development very seriously and are proud of this collaboration.”

The TCHTA expresses its gratitude to members for their dedication to the sustainability and growth of the industry through people development. Photos from the closeout ceremony can be found on the organization’s website at www.turksandcaicoshta.com.

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Bahamas News

Caribbean Bottling Supports the 27th Basketball Smiles Week  

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NASSAU, Bahamas — Caribbean Bottling Company (CBC), local producers of Coca-Cola and Dasani products, is proud to once again support Basketball Smiles for their 27th year.

Upholding its corporate pillar of community outreach, CBC proudly donated $2,000, over 75 cases of Dasani, Powerade and Sprite, reusable Powerade water bottles and numerous marketing materials.

The annual sporting summer camp offers free basketball and life skills training to Junior and High School students.

Basketball Smiles’ mission of developing leadership qualities while fostering children’s academic achievement and self-esteem aligns perfectly with CBC’s commitment to supporting and empowering youth.

Jazmin Darling, Assistant Marketing Manager for Caribbean Bottling Company shared why the company continues to support this program each year.

“At CBC, we believe investing in our youth is one of the greatest ways to strengthen our communities. We’re proud to support Basketball Smiles each year because it goes beyond the game. This program champions healthy lifestyles, positive values and brighter futures. It’s a privilege to play a role in helping these young athletes reach their full potential each year,” she shared.

Sam Nicholls, Basketball Smiles Camp President and Founder expressed.

“Caribbean Bottling Company is an incredible partner. We are truly grateful for their generous support, which will go a long way in making a positive impact on the lives of our campers,” Nicholls expressed.

CBC is always ready to lend its support toward initiatives and programs that uplift young Bahamians. The impact Basketball Smiles makes on the community is undeniable and is why CBC remains a historic sponsor.

For more information on sponsorship, events and new products, visit www.cbcbahamas.com today.

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Bahamas News

CWS Supports Transforming Spaces with Premium Products and Unique Cocktails

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CWS brand representative for Bottega and Excellsior wines posing with attendees enjoying glasses of Bottega Gold Prosecco at the National Art Gallery of The Bahamas.

NASSAU, Bahamas — Caribbean Wines and Spirits (CWS), The Bahamas’ premier wine and spirits distributor is thrilled to once again lend its support to Transforming Spaces (TS).

CWS is a proud historical partner of the annual art week which highlights Bahamian art and art spaces. Under this year’s theme, “Chasing Light” Transforming Spaces and Caribbean Wines & Spirits created a memorable art experience.

To mark 21 years of the upliftment and exposure of culture and Bahamian art, CWS offered award winning wines St. Francis, Rebellious, Bottega and Excellsior; premium spirits, Cross Keys Gin, El Tequileno Tequila, Angostura Rum and Nemiroff Vodka, along with the newly added Coors Light Beer from its portfolio.

To kickstart the annual art week, CWS delighted attendees with a tasting of globally renowned Bottega Wines at TS’ Poetry Jam, held at ICE Bahamas. Throughout the event, Bottega brand representatives shared tasting notes, ideal pairings, and insights into the brand’s portfolio.

During the highly anticipated Saturday and Sunday tours, CWS showcased its premium products at select art galleries.

Attendees enjoyed Rebellious and St. Francis wines at The Current: Baha Mar Art Gallery and Museum, Bottega and Excellsior wines at the National Art Gallery of The Bahamas, Coors Light beer at the University of The Bahamas Pro Gallery and hand-crafted Schweppes mixes featuring Cross Keys Gin, El Tequileno Tequila, Angostura Rum and Nemiroff Vodka at CAB Gallery & Studio.

Throughout the two-day tour, CWS product specialists enriched the experience by providing a deeper appreciation for their exceptional beverage portfolio.

Members of the Transforming Spaces Committee expressed their appreciation towards CWS’ support after another successful art week.

“Transforming Spaces is deeply grateful for the continued support of Caribbean Wines & Spirits over the years. Their partnership has become such an important part of the TS experience, helping us create welcoming and vibrant moments for our audiences across the tour weekend. From signature wines and cocktail bars to refreshments at gallery stops and pop-up events, their contribution brings an added sense of hospitality, celebration, and connection to the journey through Bahamian contemporary art.” — TS2026 Committee.

Caribbean Wines & Spirits is proud to partner with Transforming Spaces in supporting and elevating the voices and works of Bahamian artists and looks forward to strengthening this partnership for years to come.

To learn more about CWS’ involvement in the community, follow on social media @caribbeanwinesandspirits or visit the website at www.cwsbahamas.com today.

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Government

Government Outlines New Healthcare Vision as Interhealth Exit Accelerates Reform  

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By Magnetic Media Newsroom

 

PROVIDENCIALES, Turks and Caicos Islands — The Turks and Caicos Islands Government says the breakdown of its relationship with InterHealth Canada presents an opportunity to reshape healthcare delivery, with plans to expand local medical services, strengthen primary care and reduce dependence on overseas treatment.

During a national briefing following InterHealth Canada’s notice terminating its hospital contract, Premier Charles Washington Misick acknowledged publicly for the first time that Government and InterHealth had been negotiating an exit from the arrangement for more than a year after what he described as an “irretrievably broken down” relationship.

Despite the contractual dispute, Misick and Health Minister Kyle Knowles stressed that healthcare services will continue uninterrupted during the transition.

“Allow us to do our job,” Knowles appealed, assuring residents that Government is actively managing the transition and safeguarding patient care.

The Premier outlined what amounts to a broader healthcare transformation built around four connected levels of care: strengthened community-based primary healthcare; expanded polyclinic services; enhanced hospital-based secondary care with greater specialist capacity; and overseas tertiary treatment only for cases that cannot be managed locally.

Among the proposals are the long-discussed establishment of intensive care units, expanded use of currently unfinished hospital space, recruitment of more resident specialist physicians and stronger contract management to oversee future healthcare agreements.

Knowles said the new polyclinic model will broaden services available outside the hospitals, including dentistry, ophthalmology, laboratory services, diagnostic imaging, gynaecology and preventative screening, helping to reduce pressure on emergency departments while improving early intervention.

Misick also acknowledged that while the hospital system significantly improved healthcare access after opening in 2010, Government believes further reform is necessary to improve affordability, sustainability and the range of services available within the Turks and Caicos Islands.

The briefing marked the Government’s most comprehensive explanation to date of its plans beyond the InterHealth contract, signalling that officials now see the transition as an opportunity to redesign healthcare delivery rather than simply replace one operator with another.

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