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Lucy-Ann Rigby, a shining example of growth

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#PROVIDENCIALES, Turks & Caicos Islands, October 26, 2022 –  “People learn best whenever they want to learn”, is the philosophy that drives Lucy-Ann Rigby, housekeeping supervisor at Beaches Turks & Caicos, as she helps in guiding the minds of those she leads.

Having received her secondary education at Clement Howell High school, the resort’s 27-year veteran’s first foothold into a professional career happened as she walked through the doors of Beaches Turks & Caicos (BTC) then Royal Bay resort on October 29, 1995.

Said Rigby, “I had no experience at all, but when circumstances forced me into seeking employment, the best place was to build from the ground up, and this period of growth started with me making the choice to be a housekeeper and join this resort family.”

Starting her career and a successful journey of learning and development with Beaches has been a most rewarding undertaking for Rigby. With consistent advancement from room attendant, to elite room attendant and then a promotion to supervisor in 2010, Rigby sees her growth as one synonymous with opportunities available at Beaches.

Adding that her passion for development is not only dedicated to herself, but also shared with the team members she leads, Rigby remarked that, “The structure of our entire housekeeping team here at Beaches is about team work. As a leader, I remain firm and fair, while we work together to meet our objectives, build relationships as well as foster the growth of each member of the team.”

Rigby attributes her advancement not only to her own commitment to growth but also the support from her managers as well as the learning opportunities provided through the company’s Sandals Corporate University.  “I have pursued multiple certificate courses to include communication, customer services, leadership, supervisor management, and train-the-trainer certification.  These have been very pivotal to me becoming the professional leader I am today, and the knowledge gained from these courses have also helped me in my personal life, and shared with my four children,” she added.

Meanwhile, Housekeeping Manager, Delretha Allen was swift to share her own praises for, and joy in having Rigby as one of her supervisors. Said Allen, “Lucy-Ann is one of the most meticulous members of the housekeeping leadership core. She is passionate about what she does each day and leads by example. She is a true mentor to her colleagues who have all learned so much from her. Lucy-Ann has shown her mettle as a strong supporter of the mission of the BTC brand and she continuously champions the charge of the resort to enhance the island’s hospitality industry offerings.”

For his part, General Manager, James McAnally was equally effusive, adding, “In my interactions with Lucy-Ann, she is always humble and courteous towards her colleagues and guests. Having a leader like Lucy-Ann on our team is a tremendous asset as she so easily raises the bar for her team members, integrates the local culture into the job, and she finds time to engage our guests to share her knowledge about the tranquil beauty of our breathtaking Turks and Caicos Islands.”
“Beaches employees are seen as a true asset to our beautiful islands.  We are well trained and we pride ourselves on giving the highest quality service to the people with whom we interact, whether they be locals or visitors. The training opportunities at Beaches Turks and Caicos allow every team member to grow and mature in any area of employment. This is the most ideal place to start or develop or finish your career in Turks and Caicos and I am proud to be a part of team Beaches TCI,” Rigby shared.

 

Photo Captions:

Header: Lucy-Ann Rigby, Housekeeping Supervisor at Beaches Turks and Caicos continues to give service above self as she leads a team of dynamic housekeepers while being firm, fair, and friendly.

1st insert: Lucy-Ann Rigby (left) Housekeeping Supervisor at Beaches Turks and Caicos completes a demonstration with Housekeeper Rhoda Jinson at the resort as both women share the passion of giving guests more than he or she expects

2nd insert: Lucy-Ann Rigby (right) Housekeeping Supervisor at Beaches Turks and Caicos shares a teaching and learning moment with Waedian Pearce, Houseman at Beaches Turks and Caicos during one of her routine visits.

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Beaches Turks & Caicos wrapped up another successful Provo Men’s Premier League season  

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PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks and Caicos continued its strong commitment to sports development in the Turks and Caicos Islands with its sponsorship of the 2025/2026 Provo Men’s Premier League, a partnership that has significantly elevated the competition for a second consecutive year.

The season, which saw an increase in participating teams and heightened competitiveness across the league, has been widely regarded as one of the most successful in recent years. The top honours were shared between two of the league’s most dominant sides, SWA Sharks FC and Academy Eagles FC, both delivering consistent and high-level performances throughout the campaign.

Turks and Caicos Islands Football Association (TCIFA) Technical Director Dane Ritchie highlighted the critical role Beaches Turks and Caicos played in strengthening the league’s structure and overall quality.

“The sponsorship from Beaches Turks and Caicos for the second year helped tremendously in making the competition a success,” Ritchie said. “This season we were able to have a more structured programme with the inclusion of youth talents coming to the fore, as well as the improvement of the coaching staff for the different teams being certified by Concacaf.”

Ritchie noted that the enhanced organisation of the league created more opportunities for emerging players, while also raising the standard of coaching and match preparation. The integration of youth talent into senior teams was particularly impactful, signaling a positive shift toward long-term player development within the territory.

Provo Men’s Premier League President Patrick Baptiste echoed these sentiments, describing the season as a milestone for both football and youth advancement in the Turks and Caicos Islands.

“This was a very good year for football and youth development,” Baptiste said. “We were able to overcome a few challenging moments, but the overall grade for this season is an A.”

Baptiste emphasised that the continued support from Beaches Turks and Caicos has been instrumental in driving the league forward, providing much-needed financial backing and stability.

“With a title sponsor like Beaches Turks and Caicos providing the financial support again for this season, we are grateful,” he added. “We have come a far way and we still have a way to go, but the TCIFA team has been charged to continue to be creative in our marketing and being more inclusive in how we seek to showcase the talents of the TCI.”

Beaches Turks and Caicos Resort General Manager Deryk Meany also expressed satisfaction with the partnership and the overall progress of the league.

“Our commitment to youth development and the growth of sports and community throughout the TCI is of paramount importance to us as an organisation,” Meany said. “We are satisfied with this partnership and being the main sponsor is a major accomplishment for the resort. We are happy to have fielded a team this season that was placed fourth in the knockout round of the competition. We are seeking to continue to provide growth for our team members as well as the development of talent throughout the TCI.”

The 2025/2026 season also reflected broader efforts to professionalize football operations locally, including improved scheduling, officiating standards and fan engagement initiatives. Matches drew increased attendance, while community interest in the sport continued to grow, particularly among young athletes aspiring to compete at higher levels.

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Platinum Sponsor Beaches Turks & Caicos celebrates top Corporate Engagement title at DG’s 5K 2026  

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PROVIDENCIALES, Turks & Caicos Islands: — Beaches Turks and Caicos has been recognised with the corporate engagement award after fielding the largest number of participants in the second staging of the Turks and Caicos Islands Deputy Governor’s 5K Run/Walk, held recently.

The resort, which also served as a platinum sponsor for the event, mobilized an impressive team of 100 participants, demonstrating its strong commitment to community engagement, health, and philanthropy. Proceeds from the initiative will benefit three key organisations: the Turks and Caicos Islands Cancer Society, the United Way of the Turks and Caicos Islands and the Ashley Learning Centre.

General Manager Deryk Meany praised the collective effort of the Beaches team, highlighting the significance of the initiative both for employee wellness and community impact.

“This was a team effort that saw the resort mobilising a strong team to participate in this event,” Meany said. “It provided a healthy activity for participation as well as giving back to a worthy cause. Congratulations to the Deputy Governor and her organising team for staging such a successful event.”

Participants from across various departments joined the early morning run/walk, showcasing camaraderie, determination and a shared commitment to making a difference.

Hotel Manager Ghislain Boutoulle described the event as both physically rewarding and meaningful.

“The route was very good. It was challenging at first but once I got the pace of the run, it was a good morning workout that was done for a worthy cause,” Boutoulle shared. “The Beaches team were well organised and showed the grit and determination to complete the run.”

For many team members, the experience extended beyond fitness, offering opportunities for personal connection and memorable moments. Soraha Jolly from the resort’s entertainment department highlighted the event’s emotional significance.

“This was good. I got the chance to participate with my mother and we ended the run feeling healthy,” Jolly said. “The event was a combination of partnership, healthy lifestyle and camaraderie. I am looking forward to the next staging to be the first to register for the Beaches team. It was a great experience for the entire team, but a very special one for me and my mom.”

Deputy Governor Her Excellency Anya Williams commended all participants and sponsors, with special recognition given to Beaches Turks and Caicos for its outstanding contribution.

“The three beneficiaries for this year’s staging were carefully selected to benefit from this event,” the Deputy Governor noted. “Giving back to the community, providing support for health through the Cancer Society and building a strong platform for education with the Ashley Learning Centre allowed the team to give back to a great cause.”

She continued, “We are grateful for all our sponsors but a special commendation to our platinum sponsor, the Beaches Turks and Caicos team, for not only donating but having the largest contingent of participants for this event. This is what true partnership looks like as we continue to build a strong relationship to make our community and the Turks and Caicos Islands better.”

The Deputy Governor’s 5K Run/Walk continues to grow as a signature community event, promoting wellness while raising critical funds for organisations that support health, education and social development across the islands.

Beaches Turks and Caicos’ strong showing this year underscores the resort’s ongoing commitment to corporate social responsibility and community partnership. With its record participation and enthusiastic team spirit, the resort has set a high benchmark for future events, reinforcing its role as a leader in both hospitality and community engagement in the Turks and Caicos Islands.

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Experience Turks and Caicos and Statistics Authority Publish Latest Visitor Exit Survey Report    

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Providenciales, Turks and Caicos Islands (June 16th, 2026) — Experience Turks and Caicos, in collaboration with the Statistics Authority, has announced the completion and publication of the latest Visitor Exit Survey Report, providing enhanced insights into visitor behaviour, spending patterns and overall travel experiences in the Turks and Caicos Islands.

The Visitor Exit Survey is a joint initiative designed to better understand the characteristics of visitors to the destination, including their travel motivations, length of stay, expenditure, satisfaction levels and perceptions of the Turks and Caicos Islands as a tourism destination.

While exit surveys have been conducted in previous years, this latest publication marks a significant enhancement in the way tourism data is collected and shared. It introduces a new quarterly reporting framework, with surveys conducted at the end of each quarter and findings published on a more frequent basis throughout the year.

This improved reporting cycle is intended to provide more timely and actionable insights to support tourism planning, policy development, marketing strategy formulation and broader industry decision-making.

“The Statistics Authority is pleased to partner with Experience Turks and Caicos on the Visitor Exit Survey program,” said Mr. Shirlen Forbes, Director. “As tourism remains the cornerstone of our economy, reliable and timely data is essential for understanding visitor behaviour, measuring tourism’s economic impact and supporting informed decision-making. We value our ongoing collaboration with Experience Turks and Caicos and believe these quarterly reports will provide stakeholders with valuable insights to help guide the future growth and development of the industry.”

Miss Sharissa Lightbourne, Marketing Intelligence Manager of Experience Turks and Caicos, noted that the expanded approach will allow government and industry stakeholders to better track trends in visitor behaviour and assess the economic contribution of tourism beyond traditional arrival statistics.

“Data is the foundation of informed decision-making and plays a critical role in shaping the future of our tourism industry. The insights contained in this report provide a deeper understanding of who our visitors are, how they experience the destination, and how they engage with our tourism product. This information is invaluable to our hotel partners, service providers, investors and other stakeholders as they refine their business strategies, enhance the visitor experience and identify new opportunities for growth. I would like to thank the Statistics Authority for its continued collaboration and commitment to strengthening tourism intelligence in the Turks and Caicos Islands. I encourage everyone in the industry to download the report and explore the valuable insights it contains,” she said.

The findings will also support more targeted destination marketing efforts, improved visitor experience initiatives and more informed investment decisions across the tourism sector.

Experience Turks and Caicos and the Statistics Authority reaffirm their commitment to strengthening tourism intelligence and ensuring that stakeholders across the industry have access to reliable, timely and relevant data.

Download the report here: https://issuu.com/myexperiencetci/docs/tci_departing_visitor_survey_report_q1_2026

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