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Launch of a Pilot Online Platform and Information Kiosk

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 #TurksandCaicos, May 16, 2022 – The Customer Service Department within the Ministry of Education, Labour, Employment and Customer Services is pleased to announce the launch of an Information KIOSK within our Providenciales office lobby, as well as an Online Portal, to permit customers to track in real time the status of their application submitted to the Customer Services Department.

Over the years, we have heard the complaints from the general public regarding the long lines and the constant requirement to visit the Customer Service Department to inquire into the status of applications for Work Permits, status of PRC Applications, status of Birth Certificates or BOTC Passports, or other immigration related products for which an application was submitted through the Customer Services Department.

We appreciate that the current approach of requiring persons to visit the office to inquire into the status of their application is not business friendly.  We admit that it is time consuming and can be frustrating. In an effort to better serve the community, the Customer Service Department has developed this online portal that would permit applicants to enter their names and ascertain the status of their application from the comfort of their office.

In addition, the Customer Service Department has installed a Kiosk within the waiting area of their office in Providenciales, with access to the online platform through which visitors to the office may check to see if the product they have applied for is ready and available, thus reducing waiting time and the need to check at the collection window.

The Minister, Hon. Rachel Taylor stated, “while there have been complaints by many members of the public regarding the apparent delay in receiving a decision, whether it be on their work permit application or PRC or Status Card, we are committed to working assiduously to improve our service to our clients.  It is also of concern that we have 380 National TCI Status Cards and 168 Work Permit Cards which are ready for collection over a period of time. We wish to encourage all persons to ensure that they collect their product from the Customer Services Office in Grand Turk or Providenciales.”

At this pilot stage, we will make this portal available to Agencies that provide volume service to the Department which will enable active use of the portal, identify issues and correct all the bugs before making the portal available to the general public.  However, in the meantime, the general public will have access to the portal using the KIOSK which is set up at the Customer Service Department.

News

ELECTRICITY BILL SHOCKER: PELICAN ENERGY WARNED GOV’T

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TCIG knew from April that fuel factor could surge almost 80%; Minister says $500 cost-of-living payment was part of Government’s response

PROVIDENCIALES — The Turks and Caicos Government knew months before July’s shocking electricity bills that consumers faced a potentially massive increase in the fuel factor.

Minister of Information Technology and Energy E. Jay Saunders revealed Friday that Pelican Energy warned his Ministry in April that generation fuel costs were projected to rise from $3.09 per gallon in May to $4.79 in June and July.

That translated into a projected fuel factor jump from about 17.5 cents to 31 cents per kilowatt-hour — an increase of almost 80%.

Saunders said he personally advised Cabinet of the projected increase and presented options for cushioning the impact.

He characterised Government’s $500 cost-of-living payment as its “initial response” to rising fuel costs, before a separate fuel-factor subsidy was approved.

Cabinet records show Government agreed on June 24 to provide funding to mitigate the fuel-factor impact, with the relief programme approved July 8.

Eligible residential customers — those averaging less than $1,500 monthly over the previous three bills — are capped at 22 cents per kWh from July through October.

Pelican confirmed Friday that Government’s contribution was already applied to July bills, meaning the bills now triggering widespread public outrage would have been even higher without the subsidy.

Saunders did not disclose the programme’s total cost.

His admission that Government knew since April, however, raises another question amid the backlash: why were consumers not directly warned by Government about the scale of the approaching increase?

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Bahamas News

More Bahamians Accessing HIV, STI Care Through NHI

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NASSAU, Bahamas — More Bahamians are accessing HIV and sexually transmitted infection-related healthcare through National Health Insurance, a trend the NHI Authority says should be viewed positively.

NHIA stressed in an August 6 statement that its 2025 figures measure healthcare utilisation, not newly diagnosed infections. They include beneficiaries screened, treated, monitored or receiving follow-up care, including people diagnosed previously.

“Increased utilisation of these services should be viewed as a positive development,” NHIA said.

The Authority pointed to “greater enrolment and use of NHI, improved access to screening and testing, continued treatment and monitoring of existing conditions, and increased willingness to seek medical care.”

The development comes amid a mixed three-year HIV picture. New diagnoses rose from 130 in 2023 to 156 in 2024, before declining to 142 in 2025.

NHIA said increased utilisation demonstrates that more beneficiaries are accessing needed healthcare and actively managing their health, reinforcing the importance of screening, early diagnosis and continued treatment.

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Health

47,459 MEASLES CASES, 44 DEATHS ACROSS AMERICAS  

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WASHINGTON, D.C. — The Americas has recorded 47,459 confirmed measles cases and 44 deaths in 2026, the region’s highest case count in 22 years, prompting the Pan American Health Organization (PAHO) to urge stronger vaccination, surveillance and rapid outbreak response.

As of July 18, cases were already more than triple the 15,011 recorded during all of 2025. Guatemala, Mexico, the United States and Peru account for 95% of confirmed cases. Guatemala leads with 30,371 cases and 26 deaths, followed by Mexico with 12,255 cases and 17 deaths.

PAHO classifies the regional public health risk as very high, citing active outbreaks, immunity gaps, international travel and populations with inadequate vaccination coverage.

The organization says prevention starts with vaccination. Countries are being urged to achieve and maintain at least 95% coverage with two doses of measles-containing vaccine, particularly protecting children and under-vaccinated communities.

Measles spreads through the air when an infected person breathes, coughs or sneezes. Symptoms can include fever, cough, runny nose, red eyes and a rash.

PAHO is urging health authorities to detect suspected cases early and respond rapidly to stop transmission. Unvaccinated and under-vaccinated people, young children and communities with limited healthcare access face increased risk of severe illness and death.

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