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Newest CERT Teams give ‘thumbs up’ to NEMA Training; call on other communities to ‘get on board’

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By: Matt Maura

Bahamas Information Services

 

#TheBahamas, March 29, 2022 – Participants of the National Emergency Management Agency’s (NEMA) most recent Basic Community Emergency Response Team (CERT) Training Programme are singing the Agency’s praises, while urging other communities “to get on board,” following the conclusion of yet another successful exercise.

The CERT Programme educates community volunteers about disaster preparedness for the hazards that may impact their area while also training those volunteers in basic disaster/emergency response skills such as fire safety and utility controls, light search and rescue, team organization and disaster/emergency medical operations.  CERT Training provides community volunteers with the skillset needed to do the greatest amount of good, for the greatest amount of persons in their communities in the shortest amount of time, until the Professional First Responders arrive, allowing those Professional First Responders to focus on more complex tasks.

Part I of the five-day CERT Training was held March 21-25 at the Chapel on the Hill Church Hall. Part II of the CERT Training opened Monday (March 28) and will conclude Friday, April 1. Both sessions are facilitated by members of NEMA’s Training Department, headed by Mrs. Lisa Bowleg, Training Coordinator.

Reverend Clyde Bain, Jr

Reverend Clyde Bain, Jr., Disaster Coordination Team, the Assemblies of God in The Bahamas, including the Turks and Caicos Islands, and a survivor of Hurricane Dorian in 2019, deemed the National Emergency Management Agency’s CERT Programme an “absolute hand-in-glove fit” with the Church’s overarching role of being the “Watchman” over the communities it serves.

“The training was very, very enhancing and will help us in our efforts to build resilience not only within our Fellowship, but by extension, those communities within which we have churches. The CERT Programme is an absolute hand-inglove fit to what we are trying to achieve,” Reverend Bain said.

“The Church of the Lord Jesus Christ is required to be the Watchman over our cities and communities. As a Church, we are to be impacting the communities; we ought to be influencing our communities, and not just within the silo of the church, but through the kinds of efforts that will allow us to address the whole man, to address the needs of our communities. After undergoing this CERT Training, it is my belief that, by working along with NEMA and like agencies, we can expand the services we offer to the community – this time in the area of emergency/disaster assistance — and be that Light we have been called to be.”

Reverend Bain laid out this challenge to his fellow graduates.

“As we have engaged, and been partnering all week and have grown and learned all of the things that have been afforded to us by the Instructors, we must then now turn around and implement those things in our communities and understand that we have been given great power, and that we have been given even greater responsibility.

“As a disaster survivor in Hurricane Dorian, I want you to know that when I see a programme like CERT, I am encouraged that, from what we have been through, we are on the way to making our communities more resilient and if we are more resilient, we will be able to better mitigate when we have things like Dorian,” Reverend Bain added.

Miss Shaherah Adderley, President of the Baillou Hill Estates Homeowners Association (BHEHA) and the Baillou Hill Estates Neighbourhood Watch, said the Training allows the community to “join the national efforts and broaden our country’s human capital resources in times of our greatest needs.”

“It was a rousing, thought-provoking opportunity for us and it got us to think more about topics such as climate change, and about ways to mitigate hazards,” Miss Adderley said. “We learnt some very valuable information about a widerange of subjects such as disaster preparedness, CERT organizational structure, medical operations, psychology, fire safety and utility controls, light search and rescue operations and terrorism and community emergency response teams.

“It is through opportunities like these offered by NEMA and through partnerships with organizations such as the National Neighbourhood Watch Council, that communities can bond, grow and bring about a further, positive evolution that I am certain we would all like to experience. The Training was a very informative; very wholesome, very solid and even more than I expected. I was very excited to have been a participant and has now resulted in a Baillou Hill Estates Community Emergency Response Team.

“I would encourage every person residing in this country to take part in this training; it is time that you will appreciate and you can use the skillset gained to possible help save lives,” Miss Adderley added.

Mr. Bernard Rolle, a member of the BHEHA, categorized that training as “eye opening.” He said Baillou Hill Estates is a “small, close knit” community that serves as home to first, second and third generation of families.

“The CERT training opened my eyes to a lot of things as far as the scope of lifesaving techniques made available to us,” Mr. Rolle said. “My knowledge before I came out was so limited. Now being able to understand the magnitude of the key role one can play in assisting persons in your community until the Professional First Responders arrive, especially when a disaster/emergency occurs, is gratifying.

“This is needed. Just the training/the knowledge we received alone, was amazing. Doing the greatest amount of good, for the greatest amount of persons in the shortest amount of time.”

Mrs. Benita Adderley, a Licensed Teacher and member of the Baillou Hill Estates Homeowners Association, said the training went beyond expectation.

“This course was awesome, really, really good,” Mrs. Adderley said. “I loved the fact that they facilitated both theoretical and practical components so that all of the theory, the principles, and the concepts they were trying to impart, we were able to actually put that into practice and that was really good because it brought it all to life for us as participants.

“This is going to help us significantly as a community. I urge other communities to get on board. This is awesome; you will not regret it. The Instructors are really, really good and have a wealth of knowledge; they are fun to work with because they are interactive and they try to make it fun; they give you real life scenarios so that you see and you feel everything that is happening so I would say it is an awesome, awesome, experience and the training is an asset. Other communities really, really, need to get on board and become CERT Communities,” Mrs. Benita Adderley added.

 

Photo Captions: 

Header: Nine members of the Baillou Hill Estate Homeowners Association were among the most recent graduating class of the National Emergency Management Agency’s (NEMA) Basic Community Emergency Response Team (CERT) Training that concluded Friday (March 25) at the Chapel on the Hill Church Hall, Tonique Williams Darling Highway.  Seated (from left) are: Instructor, Chief Petty Officer Romeiko Burrows; Captain Stephen Russell, Director, National Emergency Management Agency; Permanent Secretary Carl F. Smith, Office of Disaster Preparedness, Management and Reconstruction; Mrs. Lisa Bowleg, Training Coordinator, NEMA, and Mr. Wendell Rigby (Instructor). Standing (first row left) are Instructors Reno Williams, Petty Officer Kenrio Ingraham, and Leading Woman Marine Karia R. Smith (first row standing at far right).

Insert: Reverend Clyde Bain, Jr., Disaster Coordination Team, the Assemblies of God in The Bahamas, including the Turks and Caicos Islands and a Hurricane Dorian survivor, addressing the closing ceremony of the National Emergency Management Agency’s (NEMA) Basic Community Emergency Response Team (CERT) Training Friday (March 25) at the Chapel on the Hill Church Hall, Tonique Williams Darling Highway.

(BIS Photo/Mark Ford)

Bahamas News

CIBC Caribbean Donates Computers Across the Country

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CIBC Caribbean’s Branch Support Services Manager, Sammy Gardiner (R), presents computers to National Library and Information Services representative and librarian, Winifred Murphy (L)

Nassau, Bahamas, September 12, 2024 Digital resources have become an integral part of day-to-day business activities and the education experience. As another school year begins and library traffic heightens, students and patrons across the country will have more devices at their fingertips.

CIBC Caribbean recently donated a substantial number of computers to public libraries and Yellow Elder Primary School. The computers donated to the National Library and Information Services will be distributed to libraries in New Providence, Abaco, and Grand Bahama.

Jacqui Bend, CIBC Caribbean’s Managing Director said, “At CIBC Caribbean, we are deeply committed to advancing technology both within our organization and in the communities we serve. By donating these computers to libraries and schools across The Bahamas, we’re helping to ensure that everyone has the digital tools they need to thrive in today’s world, just as we continually innovate to better serve our clients.”

Dorcas Bowler, Director of Libraries, emphasized the importance of CIBC Caribbean’s donation.

She said, “In today’s technological world, a library does not only house books but is also an information hub and a treasure trove to access information at the click of a mouse on computer terminals, tablets, and other electronic devices via the Internet and WIFI. Patrons, including adults and children, need up-to-date information for success in school and everyday living.

“This donation from CIBC Caribbean aligns perfectly with our mission to provide ready access to quality resources and services for all persons throughout the Commonwealth of The Bahamas. It supports our vision of an accessible library system equipped to meet the demands of the 21st century.”

Bowler further highlighted the critical role libraries play in fostering lifelong learning and providing equitable access to information. “Libraries build strong communities and change lives,” she said.

“This generous donation from CIBC will significantly enhance our ability to offer modern technological resources to all, particularly in remote and underserved communities.”

Yellow Elder Primary School will utilize the computers to enhance its educational offerings. The school’s acting principal, Tamica Adderley, expressed profound gratitude, stating, “Computers play a pivotal role in modern education, revolutionizing the learning experience for both educators and students.”

Adderley said, “At Yellow Elder Primary School, these computers will enable our students to engage with adaptive learning platforms such as Renaissance Star 360, which tailors educational content to individual learning needs. This not only fosters a dynamic and participatory learning environment but also ensures that our students are equipped with the vital digital literacy skills necessary for future success.”

She added, “On behalf of Yellow Elder Primary School Family, we extend our heartfelt gratitude to CIBC Caribbean for its generous donation. CIBC Caribbean’s commitment to education and technology will have a lasting impact on the learning experiences of our students. With CIBC’s support, we can create a technologically enriched environment that empowers our students to thrive in an ever-evolving world. Thank you for being a valuable partner in shaping the future of our community.”

 

Photo Caption:

Libraries across the country and Yellow Elder Primary School received computers from CIBC Caribbean to support the evolving needs of day-to-day business activities and the education experience

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Caribbean News

SANDALS RESORTS’ CXO JESSICA SHANNON, NAMED AMONG WORLD’S TOP CUSTOMER EXPERIENCE LEADERS IN 2024

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September 12, 2024, Montego Bay, Jamaica – Jessica Shannon, chief experience officer at Sandals Resorts International, has been recognized as one of the 2024 winners of the Inaugural Global CX 100 Awards.

This prestigious accolade places Shannon among the top 100 customer experience leaders globally, spanning diverse industries such as hospitality, finance, commerce and healthcare, among several others.

“I am grateful to be honoured as one of the Global CX 100 award winners,” Shannon stated. “Success in customer experience requires a passion for impact, the agility to support and lead across many functional areas and the ability to build trusted relationships. At Sandals Resorts International, we are in relentless pursuit of excellence in customer and employee experience, and I am blessed with a fantastically talented team to help make it happen every day.”

According to the Global CX 100 team, the award places a spotlight on the critical role of customer experience leaders in enhancing their organisations’ competitive edge through transformational strategies focused on customers and clients. These leaders excel in implementing innovative product, experience, and strategic business models, as well as operational practices. Whether holding a C-suite position or operating within an established function, the Global CX 100 celebrates their strategic insight, visionary leadership, and ability to adapt to market demands with a profound understanding of the most vital stakeholder- the customer.

Caption:

Jessica Shannon, chief experience officer at Sandals Resorts International.

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Caribbean News

CTO Welcomes New Sustainable Tourism Consultant

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September 24, 2024 – The Caribbean Tourism Organization (CTO) has announced the appointment of Trinidad and Tobago national Narendra Ramgulam as its new Sustainable Tourism Consultant.

Ramgulam brings a wealth of experience and expertise to the position, focusing on advancing sustainable practices across the Caribbean region.

As a leading regional tourism development agency, CTO is committed to promoting sustainable tourism that benefits the Caribbean people economically and socially. Ramgulam’s appointment aligns with the CTO’s mission to create a more sustainable and resilient tourism sector in the Caribbean. His expertise in sustainable tourism, coupled with his passion for the region, will be instrumental in driving forward initiatives that promote responsible and environmentally friendly tourism practices.

Ramgulam previously served as Director of Tourism Product Development & Destination Management at the Tobago Tourism Agency Limited, where his work led to prestigious sustainability awards and a strengthened reputation for safety during the COVID-19 pandemic. He also served as a Postgraduate Coordinator and Lecturer at the University of the West Indies, St. Augustine Campus.

Ramgulam continues the work previously spearheaded by Amanda Charles, who managed the CTO’s sustainability initiatives for eight years, organizing and participating in international and regional conferences and sustainable tourism initiatives. “We are grateful for Amanda’s considerable contributions to the CTO’s sustainable tourism development initiatives throughout the years,” said CTO Secretary-General & CEO Dona Regis-Prosper. “Her dedication and expertise have been invaluable in advancing our position and have contributed to sustainable development in the region,” she added.

The CTO leader looks forward to furthering the CTO’s sustainability agenda in the future: “With Narendra’s proven track record and extensive knowledge, we are confident that he will significantly contribute to advancing sustainable tourism practices across the Caribbean. We are excited that we can leverage his expertise and guide our member countries towards a more sustainable and resilient tourism sector.”

Ramgulam is a prolific researcher with 13 publications in peer-reviewed journals and book chapters. He is also an active participant in tourism conferences, sharing his expertise in the areas of sustainable tourism, tourism anthropology, tourism product development, and economic diversification.

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