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90 per cent of Private Flights STUCK as Congestion at PLS spills over

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By Deandrea Hamilton

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#TurksandCaicos, March 24, 2022 – It is indisputable; there is simply not enough space within the uncomfortable facility we call the Providenciales International Airport and not enough room on its extended tarmac either, but you don’t have to be directly at the PLS for the pressures and frustrations of the congestion due to thousands of travellers and over a dozen flights to adversely affect your travel plans.

While everyone agrees this is a time to celebrate, as the demand for the destination is at an all-time high, everyone we have interviewed also agrees the mismanagement of the boom is increasingly becoming a reputational risk threatening to derail the prosperity.

Private airports or Fixed Base Operators say the lack of planning and hours long bans on private aircraft into and out of Providenciales, is maddening and expensive.

“On weekends and particularly Saturdays with the TCIAA imposed ban on all General Aviation aircraft arrivals, many of our clients are made to wait on ground at their point of origin for many hours, some having their flights cancelled as the crew runs out of duty hours.”

Roger Murphy, General Manager, Blue Heron Aviation shared the impact on private air operations is significant and it is impacting the reputation of Turks and Caicos as a leading private jet destination.

TCI consistently ranks in the Top 3.

“The aircraft operators themselves (are) losing flights as the aircraft cannot make the turnarounds in a timely fashion.  So revenue is being lost all around and inconvenience to the top 15 per cent of the High Net Worth individuals coming to the TCI – we are concerned this will push the traffic to other less restrictive destinations.”

Veteran FBO operator Deborah Aharon, CEO of Provo Air Center shared similar sentiments, adding that it is costly, it is a negative strike on the country’s standings and it is also unsafe.

“Of the average 25 planes we have on Saturdays, only three or four of them manage to get in on schedule, and that’s if we’re lucky.  The airport NOTAM blocking private traffic between 12-5pm forces the private jets to try to get here before 12.  Most of them try to come between 11 and 12.  With so many flights expected at the same time, the FBOs have to use all their staff and start them early in the morning.”

Aharon said this solution however is still plagued by decisions local authorities cannot control.

“What happens next is that the FAA sees the potential congestion and institutes flow control, ie they only allow a few jets to depart for Provo at a time.  This means that the rest of our expected jets are delayed until the block is in effect, and now they can’t land until after 5pm.  With flow control still in effect, they start landing after five and continue far into the night.

This forces the FBOs and the tower to keep their staff on long past their usual time – costing money in overtime and ensuring that everybody is extremely tired.  It’s not safe or healthy,” said Aharon on Wednesday.

In two days, the heavy flow of guests through the Providenciales International Airport returns.  The guests are welcomed, the headache the lack of space at the facility creates is not and according to the Turks and Caicos Hotel and Tourism Association, TCHTA this buoyancy continues throughout April.

“We are concerned in a big way, but we know that there are limitations to the existing structure.  We are optimistic that in working with the new CEO some agreeable solutions may be found to resolve the congestion,” said Stacy Cox, Executive Director of the TCHTA.

Godfrey Smith, new interim CEO of the Turks and Caicos Islands Airports Authority joined the team mere months ago.  The problem at the airport is a legacy issue, and he says he is working to rectify it.  The TCIAA also admits to tough decisions related to the FBOs and their decision on the ban of private aircraft is driven by the fact that 96 per cent of guests arrive by commercial flights.

“The decision to put a small exclusive time frame to such air carriers (ONLY) had been implemented for Saturday afternoons to support the vast majority of passengers, taxi-cab operators, and hotel workers. Be clear on this matter, this restriction to FBO operations is for ONLY on SATURDAYS; and ONLY between 12 and 5PM; and is ONLY applied to INBOUND FBO operations. Also, for information TCIAA has been in discussions with FBOs on this matter and the decision is whether the greater impact of this very small window is to the majority visitors to TCI. The TCIAA has waived this this rule in many cases to accommodate FBOs when requested and appropriate,” informed a statement issued yesterday afternoon (March 23).

But for Provo Air Center, which has won numerous global and regional awards for service standards as an operator in destination Turks and Caicos, the fall out due to the private flight ban is a problem in need of equal attention and priority.

“Provo is one of the busiest destinations for private jet traffic in the Caribbean, and the majority of it is charter traffic, ie planes that are not actually owned by the visitors, just rented. Delaying charter flights costs the operators a lot of money – their pilots run out of duty hours while sitting on the ground and the operator has to scramble to find fresh pilots.  They can’t complete their drop off in Provo on time and proceed to their next scheduled job, and it has far reaching financial consequences.  That only needs to happen to them a few times before they learn to stop accepting charter requests to Provo.”

This weekend, it will be worse as Turks and Caicos goes from over 4,000 guests to 13,000 arrivals on Saturday and Sunday.

“TCIAA is well aware of the importance of save guarding our tourism product. The hard-working team at the Authority are diligently working each day to mitigate the current situation…” and it was reiterated, “… the airport in Providenciales is an important economic engine for the overall continued success of these islands. The Ministry, Board of Directors, Executives, the Management and staff of the TCIAA are fully aware of its importance, and all are working to give our visitors a better experience.”

It is expected a stakeholder meeting will happen before Saturday.

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Beaches Turks & Caicos resort hosts high school tourism clubs from Providenciales and North Caicos  

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Clement Howell High School students and teachers being welcome by the General Manager at Beaches Turks and Caicos resort, Deryk Meany as they prepare to learn more about the daily operations of the resort and the team

PROVIDENCIALES, Turks & Caicos Islands: Beaches Turks and Caicos Resort recently welcomed students from Clement Howell High School in Providenciales and Raymond Gardiner High School in North Caicos for an immersive educational tour designed to expose young learners to the dynamic world of hospitality and tourism.

The visit formed part of the resort’s ongoing commitment to youth development and community engagement, providing students with insight into the operations of the Caribbean’s leading hospitality brand. During the tour, students were introduced to various departments across the resort, gaining a deeper understanding of the wide range of career opportunities available within the industry.

General Manager Deryk Meany addressed the visiting students, encouraging them to think creatively about their future career paths and to remain open to exploring non-traditional roles within the hospitality sector.

“The hospitality industry is constantly evolving, and there is space for innovation, creativity and leadership at every level,” Meany shared. “At Beaches Turks and Caicos, we are proud to provide opportunities for young people to jumpstart their careers, while also developing the skills needed to grow into future leaders.”

The local youth engaged with team members across multiple disciplines, including guest services, food and beverage, entertainment and operations.

Kawanza Morley, Tourism Club leader at Raymond Gardiner High School, expressed appreciation for the experience, noting its value in reinforcing students’ academic learning.

“This visit allowed our students to see firsthand how what they learn in the classroom translates into the operation,” Morley said. “We are grateful to Beaches Turks and Caicos for their hospitality and for creating such a meaningful and engaging experience.”

Educators accompanying the students also highlighted the importance of continued collaboration between schools and industry leaders. Raphael Delpeche of Clement Howell High School commended the resort for its ongoing support of youth development initiatives.

“We are very pleased with the level of exposure our students received,” Delpeche stated. “This relationship continues to create valuable opportunities for our students to better understand the industry and envision their future within it.”

For many students, the tour provided inspiration and a renewed sense of possibility. Tamani Gardiner, a fourth form student from Raymond Gardiner High School, remarked on the professionalism and efficiency observed throughout the resort. “I was really impressed by how smoothly everything operates,” Gardiner said. “The level of professionalism from the staff shows what it takes to succeed in this industry.”

Similarly, Clement Howell High School student Tanika Lightbourne shared her enthusiasm for continued involvement with the resort through its internship programme.

“I’m looking forward to returning to Beaches Turks and Caicos for another year of internship,” Lightbourne said. “This experience has helped me grow and I’m excited to keep learning and developing as a young professional.”

Through initiatives like these, the resort continues to play a vital role in empowering youth across the Turks and Caicos Islands and preparing them for meaningful careers in one of the country’s most important industries.

 

Photo Caption (insert): Students from the Raymond Gardiner High School pause to capture a photo moment at the Treasure Beach Village overlooking the infinity pool during their recent resort tour and educational experience

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Sandals® and Beaches® Resorts Launch Rebranded Loyalty Program, ‘Island Insiders Club’

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~All-inclusive resort company elevates rewards program, offering expanded benefits and member-only events & experiences, rooted in the spirit of the islands~

MONTEGO BAY, JAMAICA, July 2, 2026 Sandals and Beaches Resorts unveiled today the introduction of its new Island Insiders Club, the next chapter of its refreshed loyalty program. Replacing the long-running Sandals Select Rewards program (established in 2008), the new program is designed to elevate the guest experience with a more immersive approach to awards and recognition. Effective July 1, 2026, the transition will preserve members’ current status and existing benefits, while expanding access to enhanced rewards, exclusive events and enriched experiences that bring members closer to the Caribbean.

“We are expanding how loyalty shows up across every stay to encapsulate what our loyal members already are — an inside part of the Sandals and Beaches family,” stated # SVP of Loyalty at Unique Vacations, Inc., worldwide representative of Sandals and Beaches Resorts. “We developed this program side-by-side with the guests who know the resorts, the islands, and the people best, drawing on extensive focus groups, surveys, and direct feedback. The result is a loyalty experience that goes far beyond points, and is felt in every welcome home.”

Guests can enroll in Island Insiders Club before their very first visit, and begin earning status after their first stay. The program features seven levels of loyalty, the highest being Ambassador, followed by Pearl, Diamond, Emerald, Sapphire, Coral and Shell (which replaces the former Select tier).

More Access. More Recognition. More Caribbean.

Sandals Select Rewards members will roll over to the Island Insiders Club on July 1, 2026, maintaining their status and benefits with no reset.

Island Insiders Club highlights include:

  • Choice of Insider Reward: A flexible credit that lets Insiders choose the experiences that best match their vacation style, from relaxing at the Red Lane Spa to embarking on an adventure with Island Routes.
  • The Insiders Shop: A private online merchandise store featuring premium collections and limited-edition drops, including handcrafted artisanal pieces, available exclusively for Island Insiders.
  • Room Upgrade Hotline: Now available exclusively for members, Insiders can request a room upgrade 30 days prior to travel and receive up to 50% off their upgrade when they call a dedicated number.
  • Dedicated VIP Concierge Line: A one-stop, full-service customer care team supporting Diamond, Pearl, and Ambassador members throughout their vacation journey, helping to book their flights, tours, special requests and more.
  • Expanded Insider Experiences, On and Off Resort: Exclusive Insider events including specialty weeks focused on diving, autism inclusion, and culinary experiences on resort. Plus, access to a series of experiential events across the globe.
  • 20% off Managers Wine List Discount: Returning members receive 20% off the Manager’s Wine List, offering another elevated touch for dinners, celebrations, and special moments on resort.
  • $200 Laundry Service Credit: Ambassador members will receive a $200 laundry service credit, adding an extra layer of ease and convenience to longer stays.
  • Complimentary Week Stay: A complimentary 7-night stay at any resort of choice is awarded to members after every 70 paid nights.
  • New Member Incentive: Those “newly inside” who book and travel will receive 5,000 bonus points after their first stay.

As always, Insiders enjoy special access to cabanas, a complimentary photo on every trip, member discounts on everything from retail and watersports to candlelight dinners, and added savings on future stays at the loyalty lounge.

New Name, New Look and a Nod to Nostalgia

The Island Insiders Club’s refreshed visual identity is built around a simple pair of sandals, now the signature symbol of Island Insiders Club and a throwback to an Insider tradition that’s been worn for decades, from vintage gold and silver pendants in the early days to the leather necklaces shared at member events today.

The new brand look will roll out across consumer touchpoints in the months ahead, from dedicated Island Insiders Club lounges to on resort signage, marketing and sales channels, digital and more, bringing Island Insiders Club to life through a modern design and multiplatform approach.

An Exclusive Inside Scoop

In true Insider fashion, Island Insiders Club was first unveiled to the brand’s most loyal members during a special “Step Inside Our Sandals” video conference. Designed as an Insider-first briefing, the call gives top members an early look at brand news and upcoming developments. Hosted by Peter Menges, the event walked members through the highlights of the new program, what to expect, and the refreshed look and feel of Island Insiders Club, before Sandals and Beaches Resorts’ Executive Chairman Adam Stewart gave an exclusive look at what’s next and the reimagining of three iconic Sandals Resorts in Jamaica.

For more information about Island Insiders Club or to become a member, visit: www.sandals.com/islandinsidersclub.

Go behind-the-scenes of the Island Insiders Club with Peter Menges on the Sandals Palmcast and read the latest on the Sandals blog.

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First Caymanian Drafted to NHL as Jaxon Cover Makes History    

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GEORGE TOWN, Cayman Islands – A young man who learned to play hockey on Cayman Islands’ only roller hockey rink has achieved

what once seemed impossible—becoming the first Caymanian ever selected in the National Hockey League Draft.

Eighteen-year-old Jaxon Cover was chosen 32nd overall by the Ottawa Senators, making him the final first-round selection in the 2026 NHL Draft and the first player from the Cayman Islands to hear his name called by an NHL franchise.

The achievement is remarkable not only because of where Cover comes from, but because of how recently he began playing on ice.

Growing up in Grand Cayman, Cover developed his skills playing roller and ball hockey, as the islands have no permanent ice rink. He did not lace up ice skates until he was 13 years old, yet within just five years had developed into one of the world’s top junior prospects.

Last season, the talented right winger starred for the London Knights of the Ontario Hockey League, recording 52 points on 20 goals and 32 assists in 67 games, performances that caught the attention of NHL scouts.

His mother, Nanalie Cover, described the family’s emotions as “very thankful, grateful and humbled,” adding that she hopes her son’s journey becomes “a symbol of what we can do, and what is possible for all, irrespective of where they originate.”

The Cayman Islands Government also hailed the milestone, saying Cover had “redefined the boundaries” of Caymanian sport and demonstrated the limitless potential of the nation’s young people.

Minister for Youth, Sports, Culture and Heritage Isaac Rankine called the draft selection “a proud and historic moment for the Cayman Islands,” saying Cover’s success will inspire a new generation of athletes to pursue their dreams, no matter how unconventional the path.

For a country better known for beaches than ice rinks, Jaxon Cover’s remarkable rise proves that talent, determination and opportunity can overcome even the most unlikely beginnings.

From a roller rink in the Caribbean to the bright lights of the NHL, Cayman has produced its first hockey trailblazer—and perhaps not its last.

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