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Provo International Airport reaches tipping point; desperate hunt for rooms for 200 Travellers left stranded

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Deandrea Hamilton

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#TurksandCaicos, March 16, 2024 -Despite the desperate situation, no one is comfortable with ferrying hundreds of stranded tourists to nearby North Caicos to put them up in hotels after a dismal day at the country’s main airport; there are little to no rooms in Providenciales.

The Turks and Caicos Islands, one of the Caribbean’s most alluring destinations is plagued by an airport experience consistently delivering to it, a black-eye and on Saturday March 16 it was particularly ugly.

“For those of you waiting in inbound flight 855 JFK to TCI we have been diverted to Dominican Republic, DR.  I will try to post if I get any info.  Have a few drinks.  It’s going to be a while, said Julie Desantis on Turks and Caicos Tourist Guide, a Facebook community page.

Deb Ballard, who said her delay was more than six hours added, “Airport here in TCI is unbearable.  All the flights seem to be delayed, a thousand people in rooms built for a couple hundred.  Trapped.”

There was reportedly also a flight from Philadelphia diverted to the DR.

And too numerous were reports of the frustration of travellers at the Providenciales International.  Some, we were informed, were caught in explosive arguments while towing the chaotic, slow moving security checkpoint lines.  As flights were being called, passengers tried to rush ahead of others who had been waiting and in some cases that led to verbal confrontations.

It’s the kind of last impression, travel destinations do anything they can to avoid.

We’ve learned there was no real help on the ground, in the terminal earlier in the day; however, by Saturday night, Josephine Connolly, the Minister of Tourism was at the airport vowing that no one would sleep at the facility.

“I will make sure that no one sleeps here.  I am doing my best to accommodate everybody that why I am here, my PS is here and Mr. Smith is here from the airports authority,” said Connolly.

She was hoping to also run interference of negative publicity for the destination and its main airport but this action by her may be a courtesy coming a little too late. In the age of self-reporting, passengers were free to film, comment and convey whatever was their experience and disappointment and many did.

It is how residents became most acutely aware of the dire situation; social media posts by guests themselves who were trying to understand what was going on and what to do about it.

It’s anyone’s guess why the Providenciales International Airport (PLS) is an absolute mess today because up to now, there has been no statement, no explanation, no directives and no solution for the thousands of travellers impacted and the hundreds stuck at the airport with nowhere to stay.

Magnetic Media has fielded dozens of questions and comments and perspectives including a message shared with the Turks and Caicos Hotel and Tourism Association, TCHTA which explains as many as 200 guests were in dire need hotel accommodations for the night.

“We are looking for any property owners/villas that has vacancy and can accommodate these stranded guests.  We are making calls to the hotels and for the most part most of the hotels are at 100% capacity.”

The surging tourism interest in the Turks and Caicos Islands is famously embraced; touted by government and industry stakeholders, and it’s been communicated that an overcrowded airport “is a good problem to have” on the way to fixing it.

But that message and the years’ long wait have become a vexing cocktail that even residents say they are tired of guzzling.

“…TCI can’t handle the volume of flights they schedule.”

The situation is so impossible, that there is serious – though admittedly, last resort – consideration for a ferry ride to shuttle the hundreds of travellers into another island, North Caicos, where there are guest rooms available.  In the dark of night and with no real illumination on the water way, that idea of a 45-minute ferry for people tired and frustrated by cancelled travel plans is not gaining traction and will likely be nixed and will hopefully not be needed.

“I have a guest that left here after 12 noon and just contacted me 45-minutes ago and is asking my assistance for booking the hotels in Provo and getting them a taxi,” said a resort employee who is worried about his guests and wonders what is the problem at the airport.

Magnetic Media has reached out for a comment from the TCIAA, whose CEO has also been given  the task of taking calls from vacation villa owners or resorts which have rooms for lodging; but there were no official statements up to publication time.

At midnight, there were mixed reports from guests.  Some having been set up with a one night stay, others who had no clue what was next.

March is normally busy and the Turks and Caicos Islands Airports Authority, TCIAA which manages the country’s airports should have anticipated that, explained hotel workers and others in the industry who are concerned about their guests and clients.

“Private jets are affected because they’re not allowed to land between 12 and 3 in order to avoid creating even more air congestion, the Miami Center, which controls the space around us, reassigns take off times to private jets despite their intended time.  So they are help up for sometimes, an entire day.”

Airline charter services are also skittish.

“…for fear they will get so delayed they will miss their next contract.  So now we are starting to risk our most top end clients as well as airline passengers.”

And the Airports Authority is not having the best time of it either.  Plagued with a wave of staff unrest which has led to some workers walking off the job, others taking industrial action and sudden terminations which are piled atop the infamous infrastructural dilemmas, it is clear any further delay on an immediate fix for the PLS will be detrimental to return guests and tourism on the whole.

“Three hours to get through the security line and then the delays,” explained a couple who are still at the Providenciales International though it is now minutes to midnight, adding, “So we have been here since 10:30 this morning and two of the people, the workers, they ran away from me.  They just left.  They just ran away, they were done!”

The guests are at the airport hoping for word on somewhere to rest their heads for the night.  TCIAA security officers have told them, they cannot sleep at the airport though many of them speaking to our reporter on the scene were prepared to do so.

Celeste Wagner Russ, a visitor to the TCI said: “The airport desperately needs an expansion – for passengers.  The space is mobbed, dirty and basically unhealthy for anyone.  The ladies room on the upper level is worse than anything I’ve ever seen in Penn Station.  The furniture is worn, dingy, and a very dismal welcome or departure.  For the tremendous number of travellers to T and C, this airport is a disgrace.”

The TCIAA, last month revealed, it had a short list of companies who qualified to advance to the next phase of the bidding battle.  The scope of work includes not only construction of an expanded airport, but management of it.  The end may be in sight, but it is admittedly years away from fruition.  An interim remedy for the PLS, is needed now.

“The congestions is exacerbated by no parallel taxiway. Which means an airplane can’t land and immediately get out of the way on the runway for the next guy to land because there is no parallel strip it could turn on to taxi to the terminal. So it takes twice as long to get each plane off the runway because they land, turn around and taxi back to the airport, where there may not actually be a parking space opened up for them yet.”

Residents in social media posts have called for flights into Providenciales to be spread out over the day; currently there is a bottleneck; commercial airlines are bunched up and landing at the strip almost one right after the other between noon and 3pm, while the mornings and evenings are like a graveyard.

Airlines have not wanted to change their schedules, and the fear is that any demand by the Turks and Caicos Islands could lead to destination Providenciales being dropped from the flight itineraries of the major air carriers.

Many have labelled that reasoning, given the phenomenal performance of tourism in the Turks and Caicos Islands, “a load of nonsense.”

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Women in Tourism Retreat Returns for Second Year with Western Air CEO Rexy Rolle as Keynote Speaker  

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Rexy Rolle, Keynote Speaker for Women in Tourism Retreat

Providenciales, Turks and Caicos Islands – November 12th, 2026: Women making their mark across the tourism industry will once again have an opportunity to connect, share experiences and celebrate their achievements as Women in Tourism Caribbean returns for its second year, featuring Bahamian aviation executive and attorney Rexy Rolle as keynote speaker.

The event, scheduled for November 12th to 15th at the Shore Club, brings together women from across the tourism sector for an occasion focused on building regional sisterhood, mentorship leadership, and the contributions women continue to make to one of the Caribbean’s most important industries.

Rolle serves as President, Chief Executive Officer and General Counsel of Western Air, the largest privately owned airline in The Bahamas. An Andros native from North Mastic Point, she has played a significant role in the airline’s growth, helping to expand its fleet and route network, develop new business opportunities and introduce services designed around the needs of its passengers.

Her keynote address will be on the topic: “Behind the Lipstick”.

“Miss Rolle’s participation as keynote speaker adds a youthful dimension to the second annual Women in Tourism event, creating an opportunity for attendees to hear from a young Caribbean woman who has helped steer a growing aviation enterprise while balancing the demands of business leadership, professional practice and community engagement. One of the aims of Women in Tourism is to inspire the next generation of to evolve the tourism industry and I know Miss Rolle will certainly provide that inspiration,” said Mrs. Stacy Cox, founder of Women in Tourism Caribbean.

Mrs. Cox started Women in Tourism Caribbean in 2019 as a digital initiative we than 14,000 followers to bring awareness to and honour women driving the tourism sector across the Caribbean from housekeeping to the C-suite. In 2025, she decided to take a step further in developing Women in Tourism as a weekend retreat.

The first year saw a wide cross-section of women from the Caribbean and diaspora flying to the Turks and Caicos Islands to celebrate each other, network and create a safe space to share their challenges, vulnerabilities and achievements.

“As women continue to shape tourism through entrepreneurship, management, aviation, hospitality, marketing and destination development, Women in Tourism Caribbean provides a space to recognise their contributions and encourage the next generation of female leaders. I am excited about our second year and even more excited to take Women in Tourism to another island in 2027,” said Mrs. Cox.

Panel discussions for Women in Tourism Caribbean 2026 will centre around the following themes: “Caribbean Isms” and “Rooted Yet Adaptable”.

Speakers include: Brittany Braithwaite (Barbados), Phoebe Pereira (Trinidad), Charmaine Gibbs (Grenada), Stacey Liburd (Anguilla), Sheba Wilson (Turks and Caicos), and Rose Anne DeFrieitas (US Virgin Islands).

Activities include a boat experience, Spa Day, school visits and an opening reception at Treasure Beach, Beaches Turks and Caicos.

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Caribbean News

CARDI announces new leadership appointments for its  Board of Governors and Board of Directors

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12 November, 2026 | St Augustine, Trinidad and Tobago. The Caribbean Agricultural Research and Development Institute (CARDI) has officially announced the leadership appointments of the Honourable Floyd Green, MP, Minister of Agriculture and Fisheries, Jamaica, as Chairman of the CARDI Board of Governors (BOG), and Professor Leonard O’Garro as Chairman of the CARDI Board of Directors (BOD), for the period October 2026 to September 2029.

Minister Green brings extensive administrative and agricultural sector policy expertise to the Board of Governors. His leadership will guide CARDI’s strategic policy alignment, focusing heavily on regional value chains, import displacement initiatives, and strengthening agricultural standards across CARICOM Member States to support longterm food security.

Supporting this strategic mandate, Professor O’Garro, a national of St Vincent and the Grenadines, assumes leadership of the Institute’s Board of Directors with a distinguished background in biotechnology, biosafety, plant pathology and agricultural research. His technical guidance will direct the Institute’s scientific programming, ensuring that practical, science-driven innovations effectively address climate resilience and production challenges throughout the Caribbean.

Executive Director Ansari Hosein, in welcoming both leaders, noted that their combined vision, scientific acumen and regional and international experiences will be instrumental in further strengthening the leadership and governance of the Institute. He also thanked former Chairman, BOG, the Honourable Lennox Andrews, Minister for Economic Development, Planning, Agriculture and Lands, Forestry, Blue Economy, Marine Resources and Cooperatives, Grenada, and former Chairman, BOD, Mr Ignatius Jean, for their dedication and outstanding stewardship over the years.

The Institute remains committed to delivering high-impact, tangible agricultural research and development solutions that enhance regional productivity, food and nutrition security, and sustainable development for its Member States.

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Health

Islanders Benefit from Free Dental Care Through Sandals Foundation, Great Shape, and TCI Gov’t Partnership

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PROVIDENCIALES, Turks and Caicos Islands – Approximately 1,400 residents of the Turks and Caicos Islands (TCI) benefited from comprehensive, state-of-the-art dental care through a recently concluded 1000 Smiles dental clinic, initiative spearheaded by Great Shape! Inc. in partnership with the Sandals Foundation, Beaches Turks & Caicos and the Ministry of Health and Human Services.

Hosted at the Church of God of Prophecy in Five Cays, Providenciales, the initiative provided a wide range of essential dental services at no cost to beneficiaries. These included dental examinations, professional cleanings, fillings, extractions, X-rays, sealants and other necessary treatments, helping to address oral health needs while improving access to quality dental care within the local community.

Now in its fifth year in the Turks and Caicos Islands, the programme continues to demonstrate the value of sustained public-private partnerships in expanding access to essential healthcare. The growing reach of the initiative reflects residents’ continued support and confidence in the philanthropic commitment of the Sandals Foundation, the charitable arm of Sandals Resorts International, its partnership with the Government of the Turks and Caicos Islands and Great Shape! Inc.

A team of 77 dental professionals participated in this year’s clinic, delivering services with efficiency, professionalism and a shared commitment to improving the oral health and wellbeing of residents.

Beyond the provision of direct dental treatment, the initiative also placed significant emphasis on preventive care and education, recognising the importance of establishing good oral hygiene practices from an early age.

Through Great Shape! Inc.’s dental education programme, teams visited schools across the Turks and Caicos Islands, reaching a total of 4,320 students with practical information and guidance on maintaining good oral health. Participating institutions included Thelma Lightbourne Primary School, BEST Institute, Community Christian School, Ashley Learning Centre, Preparing Little Minds, Richmond Hill Preparatory School, Ianthe Pratt Primary School, Maranatha Academy, Elite School, Holy Family School, Oseta Jolly Primary School, Enid Capron Primary School, Provo Christian Academy, Shining Stars Preparatory School and Mills Institute.

During school visits, students and teachers participated in interactive educational sessions that highlighted the importance of proper brushing techniques, flossing and consistent oral hygiene practices. The sessions were designed to build awareness, encourage healthy habits and reinforce the importance of preventive dental care.

Deryk Meany, General Manager of Beaches Turks and Caicos, was elated to see the turnout of families, noting that increasing access to healthcare services is a key component of the philanthropic organization’s work in improving the lives of the region’s people.

“We are beyond pleased to see the expansion of the 1000 Smiles dental programme in Turks and Caicos Islands. Healthy people make healthy communities and as an organization committed to nation building, we are fully committed to doing what we can to invest in the long- term development of the region’s health sector and services,” Mr. Meany stated.

The continued implementation of the 1000 Smiles dental clinic initiative has been strengthened through a Memorandum of Understanding with the Government of the Turks and Caicos Islands in collaboration with the Sandals Foundation, to facilitate the provision of free dental care to residents during the month of October.

The programme underscores the importance of collaborative partnerships in addressing community healthcare needs, particularly in areas where access to affordable dental services may be a challenge. By combining clinical services with educational outreach, the initiative delivers both immediate assistance and longer-term benefits through increased awareness and prevention.

Great Shape! Inc.’s 1000 Smiles project has established a significant regional presence, providing free dental services to thousands of beneficiaries across Jamaica, Saint Lucia, Grenada, the Turks and Caicos Islands, Antigua, Barbados and The Bahamas.

Through initiatives such as 1000 Smiles, the Sandals Foundation and its partners continue to demonstrate a commitment to strengthening communities, supporting healthier futures and making a meaningful difference in the lives of Caribbean people.

Photo captions: All photographs were taken at the clinic site except the dental group at Beaches.

(Members of the Great Shape dental team attending to patients at the recent dental clinic staged in the Turks and Caicos Islands.)

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