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Provo International Airport reaches tipping point; desperate hunt for rooms for 200 Travellers left stranded

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Deandrea Hamilton

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#TurksandCaicos, March 16, 2024 -Despite the desperate situation, no one is comfortable with ferrying hundreds of stranded tourists to nearby North Caicos to put them up in hotels after a dismal day at the country’s main airport; there are little to no rooms in Providenciales.

The Turks and Caicos Islands, one of the Caribbean’s most alluring destinations is plagued by an airport experience consistently delivering to it, a black-eye and on Saturday March 16 it was particularly ugly.

“For those of you waiting in inbound flight 855 JFK to TCI we have been diverted to Dominican Republic, DR.  I will try to post if I get any info.  Have a few drinks.  It’s going to be a while, said Julie Desantis on Turks and Caicos Tourist Guide, a Facebook community page.

Deb Ballard, who said her delay was more than six hours added, “Airport here in TCI is unbearable.  All the flights seem to be delayed, a thousand people in rooms built for a couple hundred.  Trapped.”

There was reportedly also a flight from Philadelphia diverted to the DR.

And too numerous were reports of the frustration of travellers at the Providenciales International.  Some, we were informed, were caught in explosive arguments while towing the chaotic, slow moving security checkpoint lines.  As flights were being called, passengers tried to rush ahead of others who had been waiting and in some cases that led to verbal confrontations.

It’s the kind of last impression, travel destinations do anything they can to avoid.

We’ve learned there was no real help on the ground, in the terminal earlier in the day; however, by Saturday night, Josephine Connolly, the Minister of Tourism was at the airport vowing that no one would sleep at the facility.

“I will make sure that no one sleeps here.  I am doing my best to accommodate everybody that why I am here, my PS is here and Mr. Smith is here from the airports authority,” said Connolly.

She was hoping to also run interference of negative publicity for the destination and its main airport but this action by her may be a courtesy coming a little too late. In the age of self-reporting, passengers were free to film, comment and convey whatever was their experience and disappointment and many did.

It is how residents became most acutely aware of the dire situation; social media posts by guests themselves who were trying to understand what was going on and what to do about it.

It’s anyone’s guess why the Providenciales International Airport (PLS) is an absolute mess today because up to now, there has been no statement, no explanation, no directives and no solution for the thousands of travellers impacted and the hundreds stuck at the airport with nowhere to stay.

Magnetic Media has fielded dozens of questions and comments and perspectives including a message shared with the Turks and Caicos Hotel and Tourism Association, TCHTA which explains as many as 200 guests were in dire need hotel accommodations for the night.

“We are looking for any property owners/villas that has vacancy and can accommodate these stranded guests.  We are making calls to the hotels and for the most part most of the hotels are at 100% capacity.”

The surging tourism interest in the Turks and Caicos Islands is famously embraced; touted by government and industry stakeholders, and it’s been communicated that an overcrowded airport “is a good problem to have” on the way to fixing it.

But that message and the years’ long wait have become a vexing cocktail that even residents say they are tired of guzzling.

“…TCI can’t handle the volume of flights they schedule.”

The situation is so impossible, that there is serious – though admittedly, last resort – consideration for a ferry ride to shuttle the hundreds of travellers into another island, North Caicos, where there are guest rooms available.  In the dark of night and with no real illumination on the water way, that idea of a 45-minute ferry for people tired and frustrated by cancelled travel plans is not gaining traction and will likely be nixed and will hopefully not be needed.

“I have a guest that left here after 12 noon and just contacted me 45-minutes ago and is asking my assistance for booking the hotels in Provo and getting them a taxi,” said a resort employee who is worried about his guests and wonders what is the problem at the airport.

Magnetic Media has reached out for a comment from the TCIAA, whose CEO has also been given  the task of taking calls from vacation villa owners or resorts which have rooms for lodging; but there were no official statements up to publication time.

At midnight, there were mixed reports from guests.  Some having been set up with a one night stay, others who had no clue what was next.

March is normally busy and the Turks and Caicos Islands Airports Authority, TCIAA which manages the country’s airports should have anticipated that, explained hotel workers and others in the industry who are concerned about their guests and clients.

“Private jets are affected because they’re not allowed to land between 12 and 3 in order to avoid creating even more air congestion, the Miami Center, which controls the space around us, reassigns take off times to private jets despite their intended time.  So they are help up for sometimes, an entire day.”

Airline charter services are also skittish.

“…for fear they will get so delayed they will miss their next contract.  So now we are starting to risk our most top end clients as well as airline passengers.”

And the Airports Authority is not having the best time of it either.  Plagued with a wave of staff unrest which has led to some workers walking off the job, others taking industrial action and sudden terminations which are piled atop the infamous infrastructural dilemmas, it is clear any further delay on an immediate fix for the PLS will be detrimental to return guests and tourism on the whole.

“Three hours to get through the security line and then the delays,” explained a couple who are still at the Providenciales International though it is now minutes to midnight, adding, “So we have been here since 10:30 this morning and two of the people, the workers, they ran away from me.  They just left.  They just ran away, they were done!”

The guests are at the airport hoping for word on somewhere to rest their heads for the night.  TCIAA security officers have told them, they cannot sleep at the airport though many of them speaking to our reporter on the scene were prepared to do so.

Celeste Wagner Russ, a visitor to the TCI said: “The airport desperately needs an expansion – for passengers.  The space is mobbed, dirty and basically unhealthy for anyone.  The ladies room on the upper level is worse than anything I’ve ever seen in Penn Station.  The furniture is worn, dingy, and a very dismal welcome or departure.  For the tremendous number of travellers to T and C, this airport is a disgrace.”

The TCIAA, last month revealed, it had a short list of companies who qualified to advance to the next phase of the bidding battle.  The scope of work includes not only construction of an expanded airport, but management of it.  The end may be in sight, but it is admittedly years away from fruition.  An interim remedy for the PLS, is needed now.

“The congestions is exacerbated by no parallel taxiway. Which means an airplane can’t land and immediately get out of the way on the runway for the next guy to land because there is no parallel strip it could turn on to taxi to the terminal. So it takes twice as long to get each plane off the runway because they land, turn around and taxi back to the airport, where there may not actually be a parking space opened up for them yet.”

Residents in social media posts have called for flights into Providenciales to be spread out over the day; currently there is a bottleneck; commercial airlines are bunched up and landing at the strip almost one right after the other between noon and 3pm, while the mornings and evenings are like a graveyard.

Airlines have not wanted to change their schedules, and the fear is that any demand by the Turks and Caicos Islands could lead to destination Providenciales being dropped from the flight itineraries of the major air carriers.

Many have labelled that reasoning, given the phenomenal performance of tourism in the Turks and Caicos Islands, “a load of nonsense.”

Bahamas News

Camp Inclusion tours Nassau Cruise Port

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NASSAU, The Bahamas – Participants of the Ministry of Social Services, Information and Broadcasting’s Camp Inclusion, including the camp’s student advocates, recently toured Nassau Cruise Port in a move designed to produce multiple benefits for the children.

Camp officials said the tour was part of the “moving away” from the old tradition of keeping children with disabilities locked away at home, and towards greater social inclusion for persons with disabilities – especially children.

Facilitated by the Community Affairs Division of the Ministry of Social Services, Information and Broadcasting at the Flamingo Gardens Family Life Centre, the camp is a collaborative effort between the Ministry, its Community Affairs and Disability Affairs Divisions, the Bahamas Coalition of Advocates for Disability Awareness and Service (BaCADAS), and the National Commission for Persons with Disabilities (NCPD). The majority of the Camp Instructors are persons with disabilities.

The Camp is in keeping with the Global Family Day 2024 theme of “Embracing Diversity, Strengthening Families,” and is an extension of the Ministry’s continued efforts to take the lead in ensuring access and inclusion for all — particularly the community of persons with disabilities — in every aspect of society.

Children with different levels and types of disabilities, along with student advocates, participated. Its focus was to ensure that participating youth learn about living with mobility and intellectual disabilities, advocacy, inclusion and accessibility.

Mr. Townsley Roberts, Deputy Executive Secretary of the Secretariat of the National Commission for Persons with Disabilities, said the visit is expected to have a number of expected outcomes.

“It was very important to get the kids out and for them to see parts of the island that they rarely get a chance to experience,” Mr. Roberts said. “It was also an opportunity for them to feel a part of the Bahamian society because many times they are kept at home or just in the classroom (and) so this gives them a chance to spread their wings; an opportunity to dream. You never know, something they saw today can spark their imaginations and some may become artists, want to work in the tourism field or even just to try and experience a cruise. The ability to dream, to feel a part of society, to feel included, is important to the growth of all children, including persons with disabilities.”

Mr. Roberts applauded officials at Nassau Cruise Port for agreeing to the tour, which he said also allowed chaperones to inform the student advocates of some of the aspects that makes a facility accessible and inclusive.

“We are so happy that the Cruise Port allowed us the opportunity to come and tour the facility. As the name of the camp goes, what we are promoting is inclusion — total inclusion in all aspects of Bahamian society including the culture, and the open spaces. We want to make sure that all spaces are accessible and one of the things we know, because we had the opportunity to inspect the cruise port, is that the Port is accessible to persons with disabilities. So why not bring the children – including the student advocates — here as a means of helping them to understand and to witness first-hand what accessibility means and how it, or the lack of accessibility, affects the lives of persons with disabilities.”

Mr. Antoine Munroe, a Camp Instructor and employee of the Disability Affairs Division of the Ministry of Social Services, Information and Broadcasting, said access and inclusion ensures that every person is able to achieve the same outcomes whether in social, educational, or employment settings, and are the best methods of ensuring that persons with disabilities are given the same opportunities to participate in society. He applauded the inclusion of the student advocates in the camp.

“It is a passion of my own to see young people included and exposed to the life of persons with disabilities. Being able to tour the facility gave me an understanding of how I can use my cane to move about with a little assistance and I thought that was very, very smooth. I congratulate those persons who were able to cause this to happen, and also the persons in charge of the Nassau Cruise Port.  I think this is a very good step in the right direction,” Mr. Munroe added.

 

Release: BIS

(BIS Photos/Patrice Johnson)

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Bahamas News

National Commission for Persons with Disabilities gauges ‘accessibility’ at ZNS, BIS as part of ongoing inspection schedule

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NASSAU, The Bahamas – Inspectors attached to the Inspectorate Division of the Secretariat of the National Commission for Persons with Disabilities (NCPD) conducted assessments of the facilities at the Broadcasting Corporation of The Bahamas, and Bahamas Information Services, Tuesday (July 23) as part of their ongoing efforts to ensure that all public facilities, and those private facilities that provide services to members of the public, are accessible for all.

Both entities fall under the remit of the Ministry of Social Services, Information and Broadcasting as does the Secretariat.

The team was headed by Mr. Townsley Roberts, Deputy Executive Secretary, Secretariat of the National Commission for Persons with Disabilities, and included Mr. G. Michael Ellis, Senior Inspector; Mr. Wesley Paul, Inspector; and Mr. Thorne Clarke, Inspector.

Deputy Executive Secretary Roberts said the inspections were two-fold.

“Today we are inspecting ZNS and BIS which are both a part of the Ministry of Social Services, Information and Broadcasting to ensure that they are accessible because it is our belief that we cannot ask the public to do the things required by law without first ensuring that our entities are also in compliance,” Mr. Roberts said.

“People need to understand that accessibility to persons with disabilities is just as important as it is to persons without a disability. We want to be able to go about your day-to-day business without any obstacles in our way.

“What makes us disabled is the built environment, the barriers in front of us. If you remove those barriers, then we can do many of the same things persons without disabilities can do, and sometimes better. So this is what we are about. We are trying to make The Bahamas a place for all persons (and) where it will be comfortable for persons with disabilities to be able to manoeuvre through buildings and other spaces with the same ease and comfort expected by everyone else.”

The inspection team conducted assessments of wheelchair ramps, bathrooms, office spaces, and parking and reception areas, and measured doorway and hallway widths, in addition to other spaces to ensure that the requirements as set out in the Persons with Disabilities (Equal Opportunities) Act, 2014, are met.

Mr. Ellis, who spent 34 years as a member of the Royal Bahamas Police Force before retiring as a Senior Police Officer and who brings that same knowledge of the law to his new role, said the inspections help to ensure that the community of persons with disabilities enjoy the same rights to accessibility as any other citizen.

“Persons with disabilities, including those in wheelchairs, persons with walkers, crutches and those who use other assistive devices such as canes, should be able to move around just like everyone else,” Mr. Ellis said.

“We were looking to make sure that there were accessible bathrooms for both males and females, to ensure that there are proper ramps and that the ramps are the proper sizes, to ensure that all of the offices are accessible and all of the other areas are accessible for persons with disabilities.

“The Act says whatever we, as able bodied persons can do, a person with a disability should be permitted or allowed to do the same without any hindrance. Our job is to ensure that these facilities are in compliance with the Act.”

Once inspections are completed, Adjustment Orders are sent to those facilities/businesses found not to be in compliance with the Act, advising them of any faults, and providing a time-frame for compliance.

 

(BIS Photos/Anthon Thompson)

Release: Bahamas Information Services

 

PHOTO CAPTIONS

 

Header:  – ZNS/BCB

Left to right:

1:  G. Michael Ellis – Sr. Inspector (NCPD)
2:  Thorne Clarke – Inspector (NCPD)
3:  Townsley Roberts – Deputy Executive Secretary (NCPD)
4:  Wesley Paul – Inspector (NCPD)
5:  Carlton Smith – Chief Security Officer (BCB)

Insert:  – BIS
Left to right:

1:  Elcott Coleby – Director General (BIS)
2:  Wesley Paul – Inspector (NCPD)
3:  Townsley Roberts – Deputy Executive Secretary (NCPD)
4:  Carlton Smith – Chief Security Officer (BCB)
5:  Thorne Clarke – Inspector (NCPD)
6:  G. Michael Ellis – Sr. Inspector (NCPD)

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Crime

Shooting Incident

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***MEDIA RELEASE***

 

July 23rd, 2024.

 

Around 10:59 am, the Police Control Room received a call of gunshots at a location along the Millennium Highway, Providenciales.

Officers of the Royal Turks and Caicos Islands Police Force were dispatched and, based on preliminary investigations, were told that the occupant (s) of a red Suzuki Swift was at a business place when another car pulled alongside it, and the occupants started shooting.

The driver of the Swift drove off while the other unidentified vehicle sped off in a separate direction. 

Officers found the Swift abandoned near Miracle Close, Blue Hills, shortly after.

Based on investigations, no injuries were reported.

This remains an active investigation.

The RT&CIPF is asking anyone with information or CCTV footage of the shooting that may assist the police with enquiries to contact 911, the closest police station, the Serious Crime Unit at 231-1842, or call Crime Stoppers at 1-800-8477 and anonymously give any information.

Additionally, persons are being asked to download the Crime Stoppers P3 app.

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