News
Provo International Airport reaches tipping point; desperate hunt for rooms for 200 Travellers left stranded
Deandrea Hamilton
Editor
#TurksandCaicos, March 16, 2024 -Despite the desperate situation, no one is comfortable with ferrying hundreds of stranded tourists to nearby North Caicos to put them up in hotels after a dismal day at the country’s main airport; there are little to no rooms in Providenciales.
The Turks and Caicos Islands, one of the Caribbean’s most alluring destinations is plagued by an airport experience consistently delivering to it, a black-eye and on Saturday March 16 it was particularly ugly.
“For those of you waiting in inbound flight 855 JFK to TCI we have been diverted to Dominican Republic, DR. I will try to post if I get any info. Have a few drinks. It’s going to be a while, said Julie Desantis on Turks and Caicos Tourist Guide, a Facebook community page.
Deb Ballard, who said her delay was more than six hours added, “Airport here in TCI is unbearable. All the flights seem to be delayed, a thousand people in rooms built for a couple hundred. Trapped.”
There was reportedly also a flight from Philadelphia diverted to the DR.
And too numerous were reports of the frustration of travellers at the Providenciales International. Some, we were informed, were caught in explosive arguments while towing the chaotic, slow moving security checkpoint lines. As flights were being called, passengers tried to rush ahead of others who had been waiting and in some cases that led to verbal confrontations.
It’s the kind of last impression, travel destinations do anything they can to avoid.
We’ve learned there was no real help on the ground, in the terminal earlier in the day; however, by Saturday night, Josephine Connolly, the Minister of Tourism was at the airport vowing that no one would sleep at the facility.
“I will make sure that no one sleeps here. I am doing my best to accommodate everybody that why I am here, my PS is here and Mr. Smith is here from the airports authority,” said Connolly.
She was hoping to also run interference of negative publicity for the destination and its main airport but this action by her may be a courtesy coming a little too late. In the age of self-reporting, passengers were free to film, comment and convey whatever was their experience and disappointment and many did.
It is how residents became most acutely aware of the dire situation; social media posts by guests themselves who were trying to understand what was going on and what to do about it.
It’s anyone’s guess why the Providenciales International Airport (PLS) is an absolute mess today because up to now, there has been no statement, no explanation, no directives and no solution for the thousands of travellers impacted and the hundreds stuck at the airport with nowhere to stay.
Magnetic Media has fielded dozens of questions and comments and perspectives including a message shared with the Turks and Caicos Hotel and Tourism Association, TCHTA which explains as many as 200 guests were in dire need hotel accommodations for the night.
“We are looking for any property owners/villas that has vacancy and can accommodate these stranded guests. We are making calls to the hotels and for the most part most of the hotels are at 100% capacity.”
The surging tourism interest in the Turks and Caicos Islands is famously embraced; touted by government and industry stakeholders, and it’s been communicated that an overcrowded airport “is a good problem to have” on the way to fixing it.
But that message and the years’ long wait have become a vexing cocktail that even residents say they are tired of guzzling.
“…TCI can’t handle the volume of flights they schedule.”
The situation is so impossible, that there is serious – though admittedly, last resort – consideration for a ferry ride to shuttle the hundreds of travellers into another island, North Caicos, where there are guest rooms available. In the dark of night and with no real
illumination on the water way, that idea of a 45-minute ferry for people tired and frustrated by cancelled travel plans is not gaining traction and will likely be nixed and will hopefully not be needed.
“I have a guest that left here after 12 noon and just contacted me 45-minutes ago and is asking my assistance for booking the hotels in Provo and getting them a taxi,” said a resort employee who is worried about his guests and wonders what is the problem at the airport.
Magnetic Media has reached out for a comment from the TCIAA, whose CEO has also been given the task of taking calls from vacation villa owners or resorts which have rooms for lodging; but there were no official statements up to publication time.
At midnight, there were mixed reports from guests. Some having been set up with a one night stay, others who had no clue what was next.
March is normally busy and the Turks and Caicos Islands Airports Authority, TCIAA which manages the country’s airports should have anticipated that, explained hotel workers and others in the industry who are concerned about their guests and clients.
“Private jets are affected because they’re not allowed to land between 12 and 3 in order to avoid creating even more air congestion, the Miami Center, which controls the space around us, reassigns take off times to private jets despite their intended time. So they are help up for sometimes, an entire day.”
Airline charter services are also skittish.
“…for fear they will get so delayed they will miss their next contract. So now we are starting to risk our most top end clients as well as airline passengers.”
And the Airports Authority is not having the best time of it either. Plagued with a wave of staff unrest which has led to some workers walking off the job, others taking industrial action and sudden terminations which are piled atop the infamous infrastructural dilemmas, it is clear any further delay on an immediate fix for the PLS will be detrimental to return guests and tourism on the whole.
“Three hours to get through the security line and then the delays,” explained a couple who are still at the Providenciales International though it is now minutes to midnight, adding, “So we have been here since 10:30 this morning and two of the people, the workers, they ran away from me. They just left. They just ran away, they were done!”
The guests are at the airport hoping for word on somewhere to rest their heads for the night. TCIAA security officers have told them, they cannot sleep at the airport though many of them speaking to our reporter on the scene were prepared to do so.
Celeste Wagner Russ, a visitor to the TCI said: “The airport desperately needs an expansion – for passengers. The space is mobbed, dirty and basically unhealthy for anyone. The ladies room on the upper level is worse than anything I’ve ever seen in Penn Station. The furniture is worn, dingy, and a very dismal welcome or departure. For the tremendous number of travellers to T and C, this airport is a disgrace.”
The TCIAA, last month revealed, it had a short list of companies who qualified to advance to the next phase of the bidding battle. The scope of work includes not only construction of an expanded airport, but management of it. The end may be in sight, but it is admittedly years away from fruition. An interim remedy for the PLS, is needed now.
“The congestions is exacerbated by no parallel taxiway. Which means an airplane can’t land and immediately get out of the way on the runway for the next guy to land because there is no parallel strip it could turn on to taxi to the terminal. So it takes twice as long to get each plane off the runway because they land, turn around and taxi back to the airport, where there may not actually be a parking space opened up for them yet.”
Residents in social media posts have called for flights into Providenciales to be spread out over the day; currently there is a bottleneck; commercial airlines are bunched up and landing at the strip almost one right after the other between noon and 3pm, while the mornings and evenings are like a graveyard.
Airlines have not wanted to change their schedules, and the fear is that any demand by the Turks and Caicos Islands could lead to destination Providenciales being dropped from the flight itineraries of the major air carriers.
Many have labelled that reasoning, given the phenomenal performance of tourism in the Turks and Caicos Islands, “a load of nonsense.”
Bahamas News
Bahama Brass Band Invitation Sparks Heritage Debate Ahead of TCI Constitutional Holiday
Turks and Caicos, August 20, 2026 – The planned participation of the Bahama Brass Band in the Turks and Caicos Islands’ inaugural Constitutional Holiday celebrations on August 30 has sparked public debate over culture, heritage and the historical contributions of Turks and Caicos Islanders abroad.
Organizers defended the invitation, saying the band’s inclusion is intended to highlight the deep historical ties between the two countries
and honor Turks and Caicos men who helped establish and develop the institution in Grand Bahama.
According to the organizers, the Bahama Brass Band began in 1955 in Pine Ridge, Freeport, with Turks and Caicos Islanders, including the late Deacon Reuben Hall Sr. of Middle Caicos and Jenkins Williams and Mervin Hendfield of North Caicos, among those who helped build its foundation. The band eventually grew to more than 50 men.
The organizers also pointed to the participation of Turks and Caicos men in The Bahamas’ Independence celebrations on July 10, 1973, arguing that their contributions became part of Bahamian history while maintaining strong connections to their homeland.
Supporters say bringing the band home represents an opportunity to honor those pioneers, showcase their regional influence and expose younger generations to an important part of Turks and Caicos history.
However, concerns raised publicly described the invitation as potentially disrespectful to local culture and heritage. Organizers acknowledged those concerns, apologizing to anyone who felt overlooked or offended, while maintaining that no disrespect was intended.
The committee said the event should ultimately unite rather than divide, presenting the band’s history as evidence of the reach and resilience of Turks and Caicos heritage.
PHOTO CREDIT: Bahamas Brass Band
News
BermudAir Launches New York Area’s First Nonstop Service to South Caicos, Now Just a 3.5 Hour Flight from Newark
Twice-Weekly Nonstop Flights Begin December 20 with Fares from $347 One Way, Creating Direct Access to Salterra Resort & Spa
– New Route Expands BermudAir’s Winter Turks & Caicos Network –
[New York, NY – August 20, 2026] – BermudAir, the leading premium leisure carrier to Bermuda and the Caribbean, today announced it will introduce nonstop flights to South Caicos from Newark this winter. The route places one of the Caribbean’s most secluded island destinations just 3.5 hours from the New York area for the first time.
The new service starts on December 20, 2026, operating on Sundays and Thursdays, and will be the only nonstop service to the destination
from the New York area. This seasonal service will operate through April 25, 2027. Fares start at $347 one way ($773 roundtrip) and go on sale today.
The new South Caicos route creates gives travelers two distinct luxury resort options, with direct access to Salterra, A Luxury Collection Resort & Spa, recently named the No. 1 resort in Turks and Caicos by Condé Nast Traveler.
Set across 85 beachfront acres with a 3,000-foot private white-sand beach, Salterra brings a full luxury resort experience to an island still defined by its historic salinas, pristine waters, bonefishing flats and uninhabited cays. Upon landing at South Caicos International Airport (XSC), guests are approximately 10 minutes from the resort.
While flights go on sale today, the airline’s BermudAir Holidays vacation-packaging division will offer curated travel to South Caicos from next month, featuring flights, hotels and authentic island experiences, with bundled discounts and value-added perks, making it even easier to explore the destination.
Previously BermudAir announced seven new routes to Providenciales in Turks and Caicos, from Newark (EWR), Boston (BOS), Baltimore-Washington (BWI), Raleigh-Durham (RDU), Fort Lauderdale (FLL), St Petersburg/Tampa (PIE) and Toronto (YYZ) which will all start in December except for Fort Lauderdale which begins October 26.
Expanded Winter Season
- To South Caicos:
- Twice-weekly nonstop from Newark (Sundays and Thursdays) from December 20 through April 25, 2027.
- To Turks and Caicos:
- Weekly nonstop from Newark (Saturdays) and one weekly direct service (Thursdays) from December 19 through April 29, 2027;
- Weekly nonstop service from Boston (Saturdays), from December 19 through May 1, 2027;
- Weekly nonstop service from Baltimore-Washington (Thursdays), from December 24 through April 29, 2027;
- Twice-weekly nonstop service from Raleigh-Durham (Thursdays and Sundays), from December 20 through May 2, 2027;
- Thrice-weekly service from Fort Lauderdale (Mondays, Wednesdays and Fridays), from October 26 through May 3, 2027;
- Twice-weekly nonstop service from St Petersburg/Tampa (Mondays and Thursdays), from December 21 through May 3, 2027; and
- Weekly nonstop service from Toronto (Saturdays), from December 19 through May 1, 2027.
“We’re thrilled to continue expanding our Caribbean network as the premium leisure carrier from North America,” said Adam Scott, Founder and CEO of BermudAir. “Now New Yorkers can fly nonstop to two distinct sides of the Turks and Caicos Islands — Providenciales and the secluded island of South Caicos, home to the exquisite Salterra and Sailrock South Caicos resorts.”
The airline consistently earns Net Promoter Scores of 70+, one of the highest ratings in the airline industry. All flights will be operated on comfortable Embraer E190 aircraft, offering passengers the airline’s signature warm service and authentic island hospitality.
“South Caicos has always felt worlds away, and that is part of its magic,” said Michael Tibbetts, Founder and CEO of Salterra. “Beginning this winter, guests can fly nonstop from Newark in 3.5 hours, land at one of the newest international airports in the region and be at Salterra minutes later. This route makes a long weekend escape and an extended stay to one of the Caribbean’s most unspoiled islands remarkably easy, without changing the sense of discovery that makes South Caicos so special.”
For more information or to book flights, visit www.flybermudair.com. Salterra will offer dedicated stay packages timed to BermudAir’s Thursday and Sunday nonstop service. To book a stay at Salterra, A Luxury Collection Resort & Spa, visit www.salterra.com
NASSAU, Bahamas — Caribbean Bottling Company (CBC), local producers of Dasani products, proudly sponsored the fifth annual, Caribbean Hoopfest.
The tournament brings together Bahamian high school basketball teams and visiting teams from the United States for a competitive
showcase at the Kendal G. L. Isaacs Gymnasium. Following its inaugural year at the Kendal G. L. Isaacs gym and last year’s event at Loyola Hall, the tournament returned to the Kendal G. L. Isaacs gym this year.
During the weekend tournament, CBC kept athletes well hydrated with in-kind donations of Dasani Water, Powerade and Minute Maid Juices.
During the tournament’s final day, CBC provided additional support by offering Sprite No Sugar samples and inviting attendees to participate in its Spin the Wheel for a chance to win exciting prizes.
CBC was proud to support this incredible event, which provides young Bahamian athletes with valuable exposure to U.S. basketball scouts and coaches. This opportunity gives them the chance to earn scholarships, continue their education, and pursue their basketball careers in the United States.
Event organizer, Donald Francois shared his appreciation for CBC’s support.
“I want to express our sincere appreciation for Caribbean Bottling Company, who has been a tremendous supporter and an important part of the success of our program. Without CBC’s support, Caribbean Hoop Fest would not be able to function at the level it does today. And without Caribbean Hoop Fest, we would not have been able to provide the opportunities that have helped young Bahamian athletes gain exposure and pursue educational opportunities in the United States,” he expressed.
Since the program’s inception, several Bahamian student-athletes have been selected for scholarship opportunities, highlighting the
tournament’s growing impact on the development and advancement of young basketball talent in The Bahamas.
They are: Kelvin McDowells – Guard, Wodson Antoine – Power Forward, Justin Lafleur – Guard and Sean John – Guard.
After another successful edition of the tournament, Francois shared what he hopes he and Caribbean Bottling Company can achieve in the future.
“Our vision is bigger than basketball. We want to use the platform of Caribbean Hoop Fest to educate, develop, and create opportunities for young people and their families throughout the Bahamas. With individuals and organizations committed to our mission, we believe we can continue to grow the program and make an even greater impact,” Francois said.
For more details on community support, events and new products visit Caribbean Bottling Company at www.cbcbahamas.com today.
-
News1 week agoBeaches Turks & Caicos shares dining etiquette training at Provo youth summer camp
-
News2 days agoBermudAir Launches New York Area’s First Nonstop Service to South Caicos, Now Just a 3.5 Hour Flight from Newark
-
News4 days agoSalt Cay Water Shortage Unresolved as Residents Question Promised Relief
-
Bahamas News2 days agoCBC Supports Opportunities for Young Bahamian Basketball Players
-
Bahamas News2 days agoBahama Brass Band Invitation Sparks Heritage Debate Ahead of TCI Constitutional Holiday