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‘Consumer is King’, a first effort by the TCI Department of Trade launched on Monday

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By Dana Malcolm

Staff Writer

 

#TurksandCaicos, December 7, 2021 – To a room of retailers and commercial business owners, the government minister with responsibility for Finance, Investment and Trade made a bullish statement and it forecasts the potential future of Turks and Caicos consumerism.

“I don’t want to see where people say uhhh it’s pretty good for the Caribbean, I want them to say it’s pretty good period. The service that you get here shouldn’t be watered down because you’re in the Caribbean.”

The charge came from Finance Minister. E.Jay Saunders at the launch of the Turks and Caicos Islands Government’s ‘Consumer is King’ campaign on Monday.

The campaign which is now in full swing with a visit to Grand Turk planned for today (December 7) and visits to North and Middle Caicos planned for Wednesday aims to educate TCI citizens about their rights under the Consumer Protection Ordinance.

Deputy Premier, E. Jay Saunders said one of his goals for the TCI was to get consumer standards on the islands on par with those in North America and the UK. During his address, he expressed how difficult it was to do something as simple as buying a laptop online.

He said. “There is a distinct gap between the ‘haves’ in North America and ‘have-nots’, us in the Caribbean but as consumers, we want the same things …That is why consumer protection is important…this is the step towards getting our standards to where they [North America] are.”

He says it was his hope that through the Department of Trade, Turks and Caicos consumers would experience ‘no difference’ in the quality of service available to them in stores on the island in comparison to those worldwide.

He cited the Department as ‘instrumental in educating Turks and Caicos consumers about their rights.

Lisandra Colley, the Director of the Department of Trade, Industry & Fair Competition also spoke at the event.  Ms. Colley debuted the campaign’s new tagline ‘Consumer Protection is Everybody’s business’ and reminded islanders that this was more than a tagline.

“The campaign aims to promote dialogue on the impact and application of the Ordinance, prevent unfair and misleading practices in the marketplace and to prevent the exploitation of vulnerable members of our community,” she stated at the opening, which was held at Beaches Turks and Caicos.

The director said the launch was not a one-off event, telling the attendees that, “This is a continuous campaign until every resident in the TCI is aware.”

Following the declaration, Colley announced the next phase in the government’s bid to make Turks and Caicos residents more aware, is a cross-country awareness initiative.

The initiative which is in Grand Turk today will run from December 7th to 10th and aims to impart information about the ordinance to consumers one on one. She announced North and Middle Caicos as the next stop on December 8th, South Caicos on December 9th, and the Providenciales on December 10th.

The Department’s efforts did not end there.

They also hope to reach their goal by educating a ‘large majority of islanders’ by distributing small bites of information about the ordinance using ‘Did you Know’ across different types of media.

A jingle competition for TCI high school students will also be held early next year in a bid to make the information as accessible as possible and further engage parents noting that, “When students have access to information, parents by default have to learn something from it.”

Director Colley expressed the hope that attendees would have been enlightened by the launch and charged them to share what was learned with their customers, staff and constituents across the Turks and Caicos Islands.

In attendance and helping to open the Consumer is King campaign, were Washington Misick, TCI Premier; Nigel Dakin, TCI Governor and executive members of the Turks and Caicos Chamber of Commerce.

 

 

 

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Government

$94.1Mfor Health; Knowles Pushes to Keep Care at Home

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Turks and Caicos, April 25, 2026 – A major shift in how healthcare is delivered in the Turks and Caicos Islands is at the center of the Government’s latest budget, with a focus on reducing reliance on overseas treatment and strengthening services at home.

Presenting his contribution to the national debate, Kyle Knowles outlined a strategy aimed at building a more sustainable healthcare system—one that allows more residents to access quality care within the country.

The health sector has been allocated $94.1 million, making it one of the largest areas of public spending in the $550.8 million Budget passed on April 23.

Central to the Minister’s approach is a restructuring of the Treatment Abroad Programme (TAP), which has grown significantly in recent years as more patients are sent overseas for specialized care.

The Government now aims to reverse that trend.

“We are reforming healthcare to ensure long-term sustainability,” Knowles indicated, pointing to efforts to strengthen local services and reduce the need for travel.

The strategy includes improving healthcare infrastructure, expanding services available within the islands and increasing efficiency through the digitization of medical records.

Digitization is expected to support better coordination of care, reduce delays and allow for more accurate tracking of patient needs—part of a broader effort to modernize public services.

The Minister emphasized that the goal is not only cost control, but improved access.

“No family should have to leave home to get quality care,” he said, underscoring the Government’s intention to refocus healthcare delivery on local capacity.

The shift comes as rising healthcare costs continue to place pressure on public finances, with overseas treatment representing one of the most expensive components of the system.

By investing more heavily in domestic services, the Government is seeking to reduce that burden while improving outcomes for residents.

While the direction is clear, details on timelines and the pace of expansion for local services were not fully outlined in the presentation.

Still, the emphasis on sustainability, access and modernization signals a strategic pivot in how healthcare is expected to evolve in the Turks and Caicos Islands.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Government

Premier Defends Budget Strategy, Rejects Claims of Inefficiency

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Turks and Caicos, April 25, 2026 – Premier Charles Washington Misick has pushed back against criticism of the Government’s newly passed budget, defending both its direction and execution as deliberate and necessary for national development.

Wrapping up debate on the $550.8 million Budget, passed on April 23, the Premier dismissed concerns raised by the Opposition about inefficiency, rising costs and gaps in delivery, insisting the Government’s approach is measured and focused on long-term growth.

“This budget is about delivering for our people,” Misick said, as he reinforced the administration’s commitment to infrastructure, healthcare expansion and broader economic development.

Opposition Leader Edwin Astwood had earlier challenged the Government’s performance, pointing to unfilled posts, delayed projects and what he described as weak execution despite increasing allocations.

In response, the Premier rejected the notion that the Government is failing to deliver, instead arguing that building national capacity takes time and sustained investment.

He maintained that staffing challenges are being addressed and that improvements across ministries are ongoing, even as demand for public services grows.

The Premier also defended the scale of spending, framing it as a necessary step to support development across the islands, rather than unchecked expansion.

“We are investing in the future of this country,” he said, pointing to continued funding for infrastructure, community development and public services.

On the question of equitable growth, Misick reiterated his administration’s focus on balanced development, including ongoing investments in the Family Islands.

He argued that progress is being made, even if transformation is not occurring as rapidly as some would like.

Throughout his closing remarks, the Premier leaned on the country’s economic fundamentals—highlighting strong cash reserves, stable growth projections and international confidence in the Turks and Caicos Islands’ fiscal management.

While the rebuttal addressed criticism head-on, it did not significantly alter the structure of the budget or introduce major new measures in response to concerns raised during the debate.

Instead, the Government’s position remained consistent: the plan is in place, the investments are targeted, and delivery will continue.

The exchange underscores a clear divide—between an Opposition pressing for faster, more measurable results, and a Government maintaining that its strategy is already on course.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

PHOTO COURTESY OF THE OFFICE OF THE PREMIER

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Government

Digital Government Push Advances, but Reliability and Security Details Remain Unclear

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Turks and Caicos, April 25, 2026 – There was no mistaking the enthusiasm of the Minister of Finance, Investment and Trade, E. Jay Saunders, as he laid out his vision for a more digitally driven Turks and Caicos Islands—one where services are faster, systems are connected, and doing business is easier.

But within that forward-looking presentation, what remained notably absent were clear timelines and defined measures to ensure data security and system reliability.

“We are moving toward a fully integrated digital government,” Saunders told the House, as he outlined a future where public services are delivered seamlessly through technology.

With responsibility for the country’s economic and digital transformation, Saunders pointed to several areas expected to be reshaped by the rollout of e-government systems, including revenue collection, business licensing, customs processing and access to public services—all designed to reduce delays, improve compliance and streamline transactions.

The vision is one of convenience and efficiency: fewer lines, faster approvals, and systems that communicate across departments rather than operate in silos.

Within the framework of the Government’s $550.8 million Budget, passed on April 23, the digital push is positioned as a key driver of modernization and improved service delivery.

However, for many users, the experience of government systems today remains inconsistent.

Periodic outages, payment disruptions and service downtime continue to affect daily transactions, raising practical concerns about how quickly the country can transition to a fully digital model.

Despite the scale of the ambition, the Minister’s presentation did not directly address how system reliability will be strengthened or how data will be protected as more services move online.

Those elements—uptime, security and resilience—are critical to public confidence, particularly as businesses and residents become increasingly dependent on digital platforms to access government services.

The direction is clear, and the potential impact is significant.

But as the country moves closer to greater digital dependence, the success of that transformation will ultimately rest not just on what is promised—but on whether the systems can be relied upon when they are needed most.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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