Caribbean News

Flow on schedule to deliver enhanced Broadband Experience to Customers

Providenciales, Turks and Caicos, Wednesday, March 3 – Flow TCI announces the expansion of its fibre to the home (FTTH) network footprint and the completion of the first of four pre-approved tower upgrades designed to replace the four main microwave towers which provide connectivity to Providenciales, Grand Turk, South Caicos, North and Middles Caicos, and enable customers to enjoy a superior mobile & broadband experience.

Flow TCI Country Manager, Joanne Missick stated: “I want to thank our customers for their continued loyalty and understanding as we work toward increasing broadband speeds and expanding mobile coverage across the islands. Our microwave tower upgrade and FTTH rollout projects will continue throughout the year and our customers have been incredibly patient whenever these projects have required periodic interruptions in service. We are committed to building a faster and more sustainable network to enhance our customers’ experience.”

FTTH is currently available in most locations in Blue Hills (Mary Jane Lane, Rainbow Garden, Amanyara Resort), Glass Shack, Thompson Cove, Venetian Road (Turtle Tail), Industrial Park, Glass Shack, Long Bay (Shipyard), Leeward Palms (Proper), Chalk Sound, Grace Bay (Golf Course Area, HAB Area). The project is already 80% complete in the capital, Grand Turk.

The second phase of the FTTH expansion began on March 1st and will continue in the following areas in Providenciales: Blue Hills (Phase 1 & Phase 2), South Dock Road, Grace Bay Village, Blue Mountain, Thompson Cove, Long Bay North, Long Bay (Shore Club), Glass Shack, Lower Bight, and Turtle Cove.

Flow TCI Network Operations Lead, Wayne Gardiner stated: “We understand keenly that the ‘new normal’ of living and working during a global pandemic continues to place extreme importance on the need for fast and reliable connectivity.  We are committed to delivering on our promise to provide an even stronger network for our customers to enjoy the quality of service they deserve. Our highly trained team of technicians and engineers continue to work diligently to ensure that our customers are always connected and enjoy the best broadband and mobile experience across the islands.”

Gardiner also noted that his team will be sharing some useful technical self-help tips via social media and through direct emails over the course of the month to enable customers to maximize their broadband experience.  To ensure that you receive these tips, please update your contact information by visiting a Flow store near you or call our Help Desk at 1-800-804-2994.

For more information on Flow’s services, please visit www.discoverflow.co/turks-and-caicos/

Press Release: FLOW

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