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Turks & Caicos Celebrates Launch of TEAM and 20th Anniversary of TIDES Training Program



#PROVIDENCIALES, Turks and Caicos Islands (November 3, 2020) – The Turks & Caicos Islands Tourist Board in collaboration with the Ministry of Tourism, Environment, Heritage, Maritime, Gaming and Disaster Management and the TCHTA will seek to reinforce and reignite an appreciation for Turks & Caicos among residents by encouraging domestic travel to discover the uniqueness of each Sister Island during its annual observance of Tourism Environmental Awareness Month (TEAM). Turks & Caicos also joins with its Caribbean counterparts to celebrate Caribbean Tourism Month throughout November.


During a press conference on November 2nd held at the Office of the Premier in Providenciales, a new TEAM theme was unveiled – ‘Rediscover Turks & Caicos’ which will be used for the next three years. The previous theme ‘Tourism Is Key, It Starts With Me’ has been retired after five years.

The other highlight of the event was the commemoration of the 20th anniversary of the TIDES program. TIDES, which stands for Together Individuals Delivering Excellent Service, began as the TCI Host Training Programme in September 2000. The training program was created to enhance the Turks and Caicos’ visitor’s experience by raising the level of customer service to complement Turks and Caicos’ position as a premier holiday and investment destination. The program has seen thousands of civil servants, public service drivers and private sector employees benefit from the customer service course. To mark the occasion, the Tourist Board used the opportunity to honor its Training Manager Ms. E. Blythe Clare who has championed the program is recognized as an exemplary ambassador for Turks & Caicos.

Minister with responsibility for tourism and environment Hon. Ralph Higgs officially declared Tourism Environmental Awareness Month open and stated, “Our environment and tourism sector are vital to our country. I want to encourage the general public, across the length and breadth of the Turks & Caicos Islands, to not only remember the importance of our tourism industry but also the bedrock of that industry is our environment. We each have an important role as caretakers and custodians in ensuring that it is protected. These are indeed challenges times, however, brand Turks & Caicos is still trending positively in the world. Notwithstanding COVID-19, we continue to see strong interest in our destination. I believe that as soon as the pandemic subsides, we will see more visitors returning to our shores, and Turks and Caicos Islanders regaining their rightful place as participants and contributors to our economy.


I encourage residents to rediscover the beautiful islands that God has blessed us with in this archipelago. Go and experience the quaintness of Salt Cay, the elegant and rustic beauty of Grand Turk and indulge in the opportunities and possibilities that exist in South Caicos. North and Middle Caicos are the gem among these islands and I believe the future of the tourism industry lies within them. Providenciales, of course is the breadbasket of the country, and all of our Sister Islands are available for you to explore and enjoy. Due to the pandemic the government has put regulations in place to mitigate against the spread of the virus, however, please ensure that as you travel domestically you are following all the protocols outlined to safeguard your health.”

The Tourism Environmental Awareness Month events will be mainly hosted virtually and will include:

·         Virtual Tour of Grand Turk on November 9th

·         Rediscover Turks & Caicos: Back in the Day Island Experiences on November 10th

·         Virtual Tour of Junkanoo Museum on November 11th

·         Virtual Tour of Cheshire Hall Plantation on November 13th

·         Nationwide Clean Up and Drive-by Giveaway on November 14th

·         Virtual Tourism Symposium on November 18tth

·         Rediscover Turks & Caicos: Island Delicacies on November 25th

As part of the month’s celebrations, Turks & Caicos Islands residents and students are encouraged to ‘Rediscover Turks & Caicos’ in a creative sense by participating in a video and art competition. The video competition is open to the general public to submit a video based on the theme while fourth to sixth grade students are invited to submit visual art interpretations of the theme. The winners of both competitions will receive cash prizes. Criteria for entry and submission guidelines are available on our website

Follow the Turks and Caicos Tourist Board’s public relations unit via its Facebook page ‘Turks and Caicos Tourist Board Press’ for live streaming and updates on all TEAM events.

Magnetic Media is a Telly Award winning multi-media company specializing in creating compelling and socially uplifting TV and Radio broadcast programming as a means for advertising and public relations exposure for its clients.

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PROVIDENCIALES, TURKS AND CAICOS ISLANDS (March 1st, 2024): The Turks and Caicos Islands Airports Authority (TCIAA) assure the travelling public that all measures are being implemented to mitigate the sick out action by Air Traffic Controllers at the Howard Hamilton International Airport.

All agencies – The Office of the Governor, The Office of the Premier, The TCIAA, The Turks and Caicos Royal Police Force, Experience Turks and Caicos – are working together to ensure that our travellers are not inconvenienced.

Our law enforcement partners, the Royal Turks and Caicos Police Force have affirmed their commitment to ensure the safety and security of travellers, airport personnel and the TCI community amidst the challenges posed by the action of the Air Traffic Controllers and are working with all partners to ensure safety.

All travellers are advised to check with their relevant airlines for any possible delays.


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Industrial Action at TCI Airport



Hon. Edwin A. Astwood
Leader of the Opposition


The leadership of the People’s Democratic Movement is currently monitoring the ongoing industrial action at the Howard Hamilton International Airport, our nation’s primary gateway. It is disheartening to know that our workers’ job dissatisfactions, in particular the Air Traffic controllers, have reached a point where they saw that it was in their best interest to take this stance here today.

The PDM believes in being proactive rather than reactive, and that discussions to ensure the workers’ satisfaction at the Howard Hamilton International Airport, should be ongoing, and discrepancies and complaints should be addressed at their earliest time to minimize dissatisfaction.

Delays at the airport are not good for anyone: not good for our people who have to travel to and from our family islands, not good for persons traveling to seek medical attention, not good for visitors leaving to return home, not good for visitors who have chosen the Turks & Caicos Islands and have the choice to cancel and go to another destination to go on vacation, not good for the taxi/tour operators and our people working in the tourism industry, and not good for the image of the country.

This also underscores the critical need to engage the International Labor Organization (ILO) to conduct a thorough assessment of our outdated labor laws. This review must encompass both the public and private sectors to safeguard against any exploitation, mistreatment, or under-compensating of workers in our country,

The People’s Democratic Movement is dedicated to this cause and is committed to formally engaging the ILO to conduct a comprehensive review of our labor laws within the first 30-60 days of assuming Office as the new government of these islands. Additionally, we stand steadfast in implementing any recommendations for improving employee well-being, job satisfaction, and productivity, while also providing the environment for business long-term success.

By adopting a comprehensive approach that considers the needs of both the workers and the businesses, the Peoples’ Democratic Movement believes that our country can create a balanced regulatory framework that supports economic growth, protects workers’ rights, and fosters a fair and sustainable work environment for all stakeholders.

The PDM is the ANSWER…

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Providenciales, Turks and Caicos 1 March 2024 – The Acting Governor Her Excellency Anya Williams and Premier Hon. Charles Washington Misick can confirm that industrial action in the form of an apparent sick out is currently being taken by a number of Air traffic Controllers (ATC) at the Howard Hamilton International Airport on Providenciales and the JAGS McCartney International Airport on Grand Turk regarding issues of pay and working conditions.


The Acting Governor and Premier met earlier today with the Executive Chair, CEO, and senior leadership of the TCIAA.  Following on from this a meeting was held with the Chairman of the TCI Air Traffic Controllers Association; a further meeting is planned with the Air Traffic Controllers later today to discuss their return to work.


The Air Traffic controllers in 2022 received two separate pay increases totaling 31%.


In addition to this, the Government following the implementation of the Public Service Pay and Grading Review in December 2023, committed to a comprehensive review of the pay and benefits of all statutory bodies which led by PGR Consultants Erst and Young (Jamaica) is due to commence in March 2024 and should not exceed four months.


Acting Governor stated: “The safe and efficient operation of our airports is critical to ourislands both from an economic and a national security perspective. All stakeholders have been engaged to ensure all contingencies in place. 


We are working with TCIAA officials to ensure that there a minimal disruption to incoming and outgoing flights and are engaging with ATC officers to discuss and agree their return to work.”


Premier Hon. C. Washington Misick stated: “I am collaborating with TCIAA and all stakeholders to restore smooth operations at the Howard Hamilton International Airport. My government and I are in frequent communication with all stakeholders, domestically and internationally, as the situation unfolds.


The safety of all travellers is our top priority, both domestically and internationally, and we will do our best to avoid any disruptions to anyone’s travel plans.”


The Honorable Arlington Musgrove, Minister for Immigration and Border Services has been engaged throughout the morning on this matter and is currently en route to the TCI following his attendance at the Forty-Sixth Regular Meeting of the Conference of Heads of Government of the Caribbean Community (CARICOM), so that he can attend the planned meeting later today with the Air Traffic Controller Association, the Acting Governor, Premier and TCIAA leadership. 



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