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TCI: Comments on Service Charge Ordinance

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#Providenciales, December 7, 2018 – Turk – Christmas is coming – Just Render to the People!

Months after the People’s Government lead by the “man for the job” passed a bill in the House of Assembly the much-touted Service Charge Bill has fallen flat on its face.  Now “the man” has fled the territory but left the shadow Minister of Labour and the shadow Acting Premier to pick up the pieces and bear the brunt of the public disappointment.

So imagine on November 30th 2018, at 11.01pm, whilst many of us were deep in slumber, and most hotel workers were tucked nicely in their beds thinking of December 1st, 2018, not as the end of the hurricane season, or even World AIDS day, but the day that any last minute bookings at their resorts would provide them with 100% of the Service Charge charged to those guests.  Oh!, the idea of a good Christmas with the possibility of some extra money for gift giving made many of them excited about a new day and a new month.

Unfortunately, the Ministry of Board Control and Employment’s release of the 11th hour literally dashed many of those hopes and dreams of a bountiful and “bluetiful” Christmas as there would be a delay of the implementation of the Service Charge (Hotel & Restaurant) Ordinance 2018.

Over the last few days as I read release after release justifying the delay in the implementation of the collection and distribution of the 100% service charge, I gave pause to consider my own view of the Government’s actions and what my response would contain.  I have considered that it would be inappropriate for me to say “I told you so” in a response to the Government’s failure to prepare themselves for the implementation of their own Ordinance and major political promise, as I said to myself that would be petty but, why can’t they just render to Caesar?

The colossal diabolical failure on the part of the Cartwright-Robinson administration represents a huge missed opportunity of the Government, to use consensus and bipartisan support to create and implement legislation that affects all of us in the Turks & Caicos Islands.

Let us closely examine the Service Charge Ordinance, during the debate and especially during the Committee Stage (the stage where clause by clause of any bill is reviewed, and discussion is had to confirm the policy position and that the actual clause would work in the practical world) this bill was put through its paces.  As the member of Leeward and Long Bay and a believer in perfecting legislation that can actually work, I raised genuine practical concerns about various clauses and how they would be enforced and or interpreted.

I serve with the commitment that it is my obligation as a parliamentarian to try and perfect legislation.  So with that said, I was surprised when I read the second release from the Deputy Premier citing that the Opposition made no amendments on the floor of the House, except those that the Government provided. To call his statement misleading would be an understatement.

The minutes of the House and the replay of that session will confirm that various concerns were raised and even motions were made by me as the Member for Leeward and Long Bay, Opposition Appointed Member Hon. Royal Robinson, as well as the Governor’s Appointed Member 1 Hon John Phillips.

At each stage, Hon Phillips, Hon Robinson and I challenge the practical working of this piece of legislation. We gave examples of how it would not capture an entire tourism product; how it was unreasonable in parts and at each stage we were drowned out by no’s or no responses from PDM Ministers.

It truly was like beating our heads against a brick wall for the whole session. Every concern except one (the Transitional Clause) was rejected clause by clause by the Ministers and their backbenchers.  But alas, the implementation is delayed because clauses are unclear.  I can understand that the Deputy Premier may not remember all that happened as while the Bill was sailing through the House, “the man” as championing it but now at the first sign of a flop she has taken off and gone to pay her service charge at hotels and restaurants in the UK.

Further, the Deputy Premier has also misled the people in his release by citing the PNP wanted to exclude expat workers from the benefit of the Ordinance.  That was and is not the case.  When I contributed to the debate, I made it abundantly clear that the proposition that TC Islanders benefit solely from the 100% service charge was provided to me by my constituents, and I read out their comments in the Chamber as I promised my constituents I consulted within the industry that I would, so that they knew I spoke on their behalf verbatim.

Mr. Deputy Premier, whilst your second release not only conflicts with your first release which said the following “to enable further public education and readiness for the new regime as well as to make any required legislative clarifications by way of amendments to avoid ambiguity and ensure proper understanding of and compliance with the Ordinance”.  Your second release is filled with unwarranted and unsubstantiated claims of PNP operatives delaying the implementation of your Government’s policy and legislation.  Mr. Deputy Premier, how is that possible?  Are you really saying that the “Our People” in your release are the technical persons in the Ministry of Border Control and Employment are encouraging companies not to register?  Further, are you also saying that members of the Opposition can influence the Business Community to not follow the laws of the Country?

Mr. Deputy Premier, may I remind you that your Ministry has some of the longest serving and highly decorated senior civil servants in executive management; persons whose character have never been questioned by successive governments as being nothing more than politically neutral at all times.  May I remind you that your Labour Commissioner who is tasked with the oversight of this Ordinance, by virtue of his parental lineage could never be considered a PNP operative.

Way to go Mr. Deputy Premier, throwing your staff under the proverbial bus, because you were too busy celebrating a political promise, but failed to see that it would be implemented in the 3 months since its creation.  It is sad, however, that you and your Government led by “the man” are unable to allow the experts in the Civil Service to shine for fear of victimization and retribution.  In one breath you seek to legislate better treatment of hotel workers but government workers have not heard a single word from you or “the man” about better pay or better working conditions.  Is she still telling you all when to turn your cell phones off and on?

Not only was your second release pure political spin, but you also had it distributed by the TCIG Press Office which is the official press for the Turks & Caicos Islands Government including civil servants and not just Ministers.  So you have now placed civil servants in a political discourse that you had no right to do.  This release clearly is politically motivated and the TCIG Press Office should not be used as some pawn to release political diatribe as the second release purports to do.  Save that for your Party’s spin machine and noisemakers.

Whilst, I read the release from the Acting Premier on Monday, I’ve decided not to touch that with a 10-foot pole, save to advise the Acting Premier and Shadow Minister of Home Affairs, Communication, and Transportation to be cautious about what you put your name to.  I am sure that the same way “the man” sent that email to you she could have sent it out under her own name.

The vitriol that was expressed in that release and the public shaming of a Member of the House was petty on every single level and left no doubt as to who was the writer.  The enervated attempt to come off as a caring Government was completely a lost cause, because if this Government was a caring government, the last 90 days leading to December 1st, 2018, you would have moved every mountain, clear every ambiguity, and educate us all on the Service Charge (Hotel & Restaurant) Ordinance 2018.  Instead the Government waited until 59 mins before the Ordinance would come into effect to realize they were not in a position to implement their own Ordinance and Policy.

It wasn’t as if this Government didn’t already know their Ordinance was unworkable, they were told that several times before the Bill was sent to the HOA, during its review in the HOA, and once again after the Ordinance passed that it just could not work in its current form.  There are many Government specialists in the Civil Service that can help but “the man” oh “the man” does not seem to be the type that takes advice, especially from well-educated women.

Well, I must now await with bated breath the proposed amendments to the Ordinance in the next few sessions of the HOA, so I can review them against the suggestions and concerns raised during the original debate and the committee stage of the bill, as I have a gut feeling they’ll mirror the concerns raised in September 2018.  Why can’t we just render to the People the things that are the People’s?

I end as I started, Christmas is coming and I take this opportunity to wish all those in the Turks and Caicos Islands a Happy Christmas and I want to encourage us all to celebrate the reason for the season of Love, Joy, and Peace. May God continue to bless and keep us in these Islands.

 

Yours in the Turks & Caicos Islands,

Akierra M D Missick

MP Leeward and Long Bay

Turks and Caicos –

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Women in Tourism Retreat Returns for Second Year with Western Air CEO Rexy Rolle as Keynote Speaker  

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Rexy Rolle, Keynote Speaker for Women in Tourism Retreat

Providenciales, Turks and Caicos Islands – November 12th, 2026: Women making their mark across the tourism industry will once again have an opportunity to connect, share experiences and celebrate their achievements as Women in Tourism Caribbean returns for its second year, featuring Bahamian aviation executive and attorney Rexy Rolle as keynote speaker.

The event, scheduled for November 12th to 15th at the Shore Club, brings together women from across the tourism sector for an occasion focused on building regional sisterhood, mentorship leadership, and the contributions women continue to make to one of the Caribbean’s most important industries.

Rolle serves as President, Chief Executive Officer and General Counsel of Western Air, the largest privately owned airline in The Bahamas. An Andros native from North Mastic Point, she has played a significant role in the airline’s growth, helping to expand its fleet and route network, develop new business opportunities and introduce services designed around the needs of its passengers.

Her keynote address will be on the topic: “Behind the Lipstick”.

“Miss Rolle’s participation as keynote speaker adds a youthful dimension to the second annual Women in Tourism event, creating an opportunity for attendees to hear from a young Caribbean woman who has helped steer a growing aviation enterprise while balancing the demands of business leadership, professional practice and community engagement. One of the aims of Women in Tourism is to inspire the next generation of to evolve the tourism industry and I know Miss Rolle will certainly provide that inspiration,” said Mrs. Stacy Cox, founder of Women in Tourism Caribbean.

Mrs. Cox started Women in Tourism Caribbean in 2019 as a digital initiative we than 14,000 followers to bring awareness to and honour women driving the tourism sector across the Caribbean from housekeeping to the C-suite. In 2025, she decided to take a step further in developing Women in Tourism as a weekend retreat.

The first year saw a wide cross-section of women from the Caribbean and diaspora flying to the Turks and Caicos Islands to celebrate each other, network and create a safe space to share their challenges, vulnerabilities and achievements.

“As women continue to shape tourism through entrepreneurship, management, aviation, hospitality, marketing and destination development, Women in Tourism Caribbean provides a space to recognise their contributions and encourage the next generation of female leaders. I am excited about our second year and even more excited to take Women in Tourism to another island in 2027,” said Mrs. Cox.

Panel discussions for Women in Tourism Caribbean 2026 will centre around the following themes: “Caribbean Isms” and “Rooted Yet Adaptable”.

Speakers include: Brittany Braithwaite (Barbados), Phoebe Pereira (Trinidad), Charmaine Gibbs (Grenada), Stacey Liburd (Anguilla), Sheba Wilson (Turks and Caicos), and Rose Anne DeFrieitas (US Virgin Islands).

Activities include a boat experience, Spa Day, school visits and an opening reception at Treasure Beach, Beaches Turks and Caicos.

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Health

Islanders Benefit from Free Dental Care Through Sandals Foundation, Great Shape, and TCI Gov’t Partnership

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PROVIDENCIALES, Turks and Caicos Islands – Approximately 1,400 residents of the Turks and Caicos Islands (TCI) benefited from comprehensive, state-of-the-art dental care through a recently concluded 1000 Smiles dental clinic, initiative spearheaded by Great Shape! Inc. in partnership with the Sandals Foundation, Beaches Turks & Caicos and the Ministry of Health and Human Services.

Hosted at the Church of God of Prophecy in Five Cays, Providenciales, the initiative provided a wide range of essential dental services at no cost to beneficiaries. These included dental examinations, professional cleanings, fillings, extractions, X-rays, sealants and other necessary treatments, helping to address oral health needs while improving access to quality dental care within the local community.

Now in its fifth year in the Turks and Caicos Islands, the programme continues to demonstrate the value of sustained public-private partnerships in expanding access to essential healthcare. The growing reach of the initiative reflects residents’ continued support and confidence in the philanthropic commitment of the Sandals Foundation, the charitable arm of Sandals Resorts International, its partnership with the Government of the Turks and Caicos Islands and Great Shape! Inc.

A team of 77 dental professionals participated in this year’s clinic, delivering services with efficiency, professionalism and a shared commitment to improving the oral health and wellbeing of residents.

Beyond the provision of direct dental treatment, the initiative also placed significant emphasis on preventive care and education, recognising the importance of establishing good oral hygiene practices from an early age.

Through Great Shape! Inc.’s dental education programme, teams visited schools across the Turks and Caicos Islands, reaching a total of 4,320 students with practical information and guidance on maintaining good oral health. Participating institutions included Thelma Lightbourne Primary School, BEST Institute, Community Christian School, Ashley Learning Centre, Preparing Little Minds, Richmond Hill Preparatory School, Ianthe Pratt Primary School, Maranatha Academy, Elite School, Holy Family School, Oseta Jolly Primary School, Enid Capron Primary School, Provo Christian Academy, Shining Stars Preparatory School and Mills Institute.

During school visits, students and teachers participated in interactive educational sessions that highlighted the importance of proper brushing techniques, flossing and consistent oral hygiene practices. The sessions were designed to build awareness, encourage healthy habits and reinforce the importance of preventive dental care.

Deryk Meany, General Manager of Beaches Turks and Caicos, was elated to see the turnout of families, noting that increasing access to healthcare services is a key component of the philanthropic organization’s work in improving the lives of the region’s people.

“We are beyond pleased to see the expansion of the 1000 Smiles dental programme in Turks and Caicos Islands. Healthy people make healthy communities and as an organization committed to nation building, we are fully committed to doing what we can to invest in the long- term development of the region’s health sector and services,” Mr. Meany stated.

The continued implementation of the 1000 Smiles dental clinic initiative has been strengthened through a Memorandum of Understanding with the Government of the Turks and Caicos Islands in collaboration with the Sandals Foundation, to facilitate the provision of free dental care to residents during the month of October.

The programme underscores the importance of collaborative partnerships in addressing community healthcare needs, particularly in areas where access to affordable dental services may be a challenge. By combining clinical services with educational outreach, the initiative delivers both immediate assistance and longer-term benefits through increased awareness and prevention.

Great Shape! Inc.’s 1000 Smiles project has established a significant regional presence, providing free dental services to thousands of beneficiaries across Jamaica, Saint Lucia, Grenada, the Turks and Caicos Islands, Antigua, Barbados and The Bahamas.

Through initiatives such as 1000 Smiles, the Sandals Foundation and its partners continue to demonstrate a commitment to strengthening communities, supporting healthier futures and making a meaningful difference in the lives of Caribbean people.

Photo captions: All photographs were taken at the clinic site except the dental group at Beaches.

(Members of the Great Shape dental team attending to patients at the recent dental clinic staged in the Turks and Caicos Islands.)

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The Cassandra I remember: A fighting spirit, now elected to serve

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By Deandrea Hamilton

 

The Cassandra I remember never backed down from a fight.

She had an effervescent personality and was fiercely committed to her family—and that included her church and her friends. She deeply appreciated the people God had given her, drawing on their love and support to push through circumstances no child, no teenager, should have to face.

Today, voters in a country far from where she grew up have trusted her to champion more accessible communities and better responses to people facing mental health and developmental challenges.

It speaks volumes about what happens when we believe in our children. When we refuse to set limits on who they can become, regardless of how they started. When we recognize God’s hand on their lives and support their ability to contribute and make an impact, wherever He places them.

Cassandra Toussaint is now councilwoman-elect for Ward 1 in Avon, Indiana, after defeating Republican Doug Elmore in the November 3 election. She ran as a Democrat. (youarecurrent.com)

Of Haitian heritage, she grew up in Turks and Caicos, attending Oseta Jolly, briefly Maranatha, and then TCIPS.

Her connections remain strong: friends, family and Lady Turks Gift Shop, a boutique venture she created with her best friend, Novie, from an idea they shared as teenagers.

Her family includes her father, Eliezer Toussaint, and her brother, Stoycov Toussaint, who graduated from Indiana University. Stephane Ambroise is playing basketball in Canada. Her mother, Ertha Etienne, died when Cassandra and her siblings were children.

In Turks and Caicos, her cousins Brenda, Steven, Lendcy and Sarah Cenary are, she says, successful and passionate about helping young people and giving back to their community.  Their mother, her aunt Rose Philomene Cenary, has worked in the Islands’ hotel industry for years and holds a special place in Cassandra’s heart.

“My aunt is the glue of my family,” Cassandra said, describing her love for the family and how she has always done her best to support them all.

A registered behavior technician, Toussaint says her childhood experiences inspired her to advocate for children who feel misunderstood.

Her campaign priorities included improved roads, accessible parks and facilities, and police training to better recognize and respond to autism and intellectual disabilities.

With limited money and little preparation time, she took her campaign directly to residents, knocking on doors and connecting at community events.

“Every resident deserves to be met with understanding,” she wrote.

The young woman I remember is preparing to bring that conviction into public office.

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