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Salt Cay produces world-class leader; Garland at the helm of Outback Steakhouse® TCI

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Stephen Garland, Managing Partner - Outback Steakhouse TCI

#Providenciales, Turks and Caicos Islands – Wednesday July 25, 2018 – Stephen Garland is the new Managing Partner of Outback Steakhouse® Turks and Caicos Islands and says, the restaurant is exactly what the islands need and Mr. Garland is referring to much more than the mouthwatering menu.

Mr. Garland at new restaurant in Providenciales

“Their strong principles and beliefs, like taking care of our People, #Outbackers, Customers, Suppliers and Our Community is the path for yearly growth… I have done extensive training in every position from the front-door, host station to dish washer.  Outback has designed workbooks for every position to keep Outbackers focused and the books will give us clear direction and understanding of our responsibilities.”

Mr. Garland, who spent eight weeks in training in Ft. Meyers, Florida in preparation for the new restaurant opening in Providenciales was particularly impressed, he said, with detail of the food and beverage offering on the menu cards.

The Bahamas can also be proud of #StephenGarland, who has an extensive background in hotel, restaurant and hospitality management in Freeport, Grand Bahama where he was raised.

“I attended Hawksbill High School, where I was a part of the first culinary learning experience. Being the oldest boy, my father made me work after school to help to provide for our family.  I started work at the age of twelve and this took me to the famous Xanadu Beach Hotel, where I worked in a formal Five-Star restaurant as a bus boy. Over the years, my career path took me to the Lucayan Golf and Country Club, where I was eventually promoted to Assistant Restaurant Manager.

I was on staff when the Westin and Sheraton at Our Lucaya came to life, also in Freeport and in six months, I was managing restaurants again.  I managed food and beverage at their convention center and catering areas; up to 150 people were managed by me at the property.”

Garland, whose family moved from Salt Cay over 50 years ago explained that, “I have always had a yearning to relocate back to the Turks & Caicos where I would be able to teach others what I had learnt within the Hospitality Industry of The Bahamas.”

Stephen Garland
Managing Partner
Outback Steakhouse TCI

The dream became a reality in January 2006, when Stephen relocated to the Turks and Caicos Islands.  Despite his varied and extensive experience in hotel and restaurant management, Garland says he started from the ground up.

“I started as a waiter and worked my way back up the ladder to management level. I have worked at properties like Grace Bay Club, where I was head server and assistant restaurant manager.  I was a part of the grand opening of the Gansevoort Resort where I was promoted from Assistant Restaurant Manager to Assistant Food & Beverage Manager…”

Opportunities continued to come knocking and eventually, Stephen found himself as a leading manager at the West Bay Club; another stand-out #GraceBayBeach property.

Mr. Garland, who has now returned from the two-month training in the United States shared that it was an intense experience which has equipped him in Understanding Food Costs, Shift Management Leadership, Ordering, Receiving, Processing Transactions, Storage and Food Safety, Preparation Procedures, Point of Sale systems and Inventory Accuracy.

It is arguable that when Joseph Alexander Garland and his wife, Cicely Idle Been-Garland packed up to move to The Bahamas in the 1960’s, they imagined their oldest son would return to the Turks and Caicos.  And it was probably a far-flung notion that the Salt Cay couple thought their boy would become a leader in the culinary industry in not one, but two countries.

Stephen Garland has done that and adds to the long list of #SaltCay natives and descendants who have defied the odds.  Named Manager of the Year in 2003 in The Bahamas, Garland humbly concludes about his dynamic new role at #OutbackSteakhouse® Turks and Caicos that…

“I am just so delighted to be a part of this wonderful establishment.”

Outback Steakhouse® Turks and Caicos will open to the public on Tuesday August 21, 2018 at #RegentVillage East, near Jai’s Jewelry Store.

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The Cassandra I remember: A fighting spirit, now elected to serve

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By Deandrea Hamilton

 

The Cassandra I remember never backed down from a fight.

She had an effervescent personality and was fiercely committed to her family—and that included her church and her friends. She deeply appreciated the people God had given her, drawing on their love and support to push through circumstances no child, no teenager, should have to face.

Today, voters in a country far from where she grew up have trusted her to champion more accessible communities and better responses to people facing mental health and developmental challenges.

It speaks volumes about what happens when we believe in our children. When we refuse to set limits on who they can become, regardless of how they started. When we recognize God’s hand on their lives and support their ability to contribute and make an impact, wherever He places them.

Cassandra Toussaint is now councilwoman-elect for Ward 1 in Avon, Indiana, after defeating Republican Doug Elmore in the November 3 election. She ran as a Democrat. (youarecurrent.com)

Of Haitian heritage, she grew up in Turks and Caicos, attending Oseta Jolly, briefly Maranatha, and then TCIPS.

Her connections remain strong: friends, family and Lady Turks Gift Shop, a boutique venture she created with her best friend, Novie, from an idea they shared as teenagers.

Her family includes her father, Eliezer Toussaint, and her brother, Stoycov Toussaint, who graduated from Indiana University. Stephane Ambroise is playing basketball in Canada. Her mother, Ertha Etienne, died when Cassandra and her siblings were children.

In Turks and Caicos, her cousins Brenda, Steven, Lendcy and Sarah Cenary are, she says, successful and passionate about helping young people and giving back to their community.  Their mother, her aunt Rose Philomene Cenary, has worked in the Islands’ hotel industry for years and holds a special place in Cassandra’s heart.

“My aunt is the glue of my family,” Cassandra said, describing her love for the family and how she has always done her best to support them all.

A registered behavior technician, Toussaint says her childhood experiences inspired her to advocate for children who feel misunderstood.

Her campaign priorities included improved roads, accessible parks and facilities, and police training to better recognize and respond to autism and intellectual disabilities.

With limited money and little preparation time, she took her campaign directly to residents, knocking on doors and connecting at community events.

“Every resident deserves to be met with understanding,” she wrote.

The young woman I remember is preparing to bring that conviction into public office.

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Porter Airlines Begins Nonstop Service to Turks and Caicos Islands with Toronto to PLS route  

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Providenciales, Turks and Caicos Islands (November 6th, 2026) – The Turks and Caicos Islands welcomes Porter Airlines as it begins its service to the destination with its inaugural Toronto (YYZ) to Providenciales (PLS) route on Friday, November 6th.  The airline will service the route five times weekly from the Toronto Pearson International Airport.

On December 17th, Porter will launch its Ottawa to PLS flight, a new route for the Turks and Caicos Islands. That route will be serviced twice weekly from Ottawa International Airport (YOW).

Minister of Tourism, Hon. Zhavargo Jolly said the expansion of air service from Canada reflects the growing strength of that market to the Turks and Caicos Islands.

“Canada is showing strong and growing interest in the Turks and Caicos Islands, and we are pleased to see that reflected in the expansion of air service from the market. Porter Airlines’ new nonstop flights from Toronto and Ottawa strengthen our connectivity with Canada and give travellers more convenient options for reaching our islands. Canadians have always shown a genuine appreciation for the culture, heritage, natural beauty and, of course, the people of the Turks and Caicos Islands. Perhaps it is that shared warmth and friendliness that keeps bringing them back, and our partnership with Porter will simply make it easier for Canadians to continue showing their love for our Beautiful by Nature islands. Toronto builds on an important existing market for us, while Ottawa opens an entirely new gateway to the Turks and Caicos Islands. This increased access will make it easier for more Canadians to discover and enjoy our destination, while supporting the continued growth of this important market.”

Hon. Arlington Musgrove, minister responsible for aviation, Turks and Caicos commended his team at the Turks and Caicos Islands Airports Authority (TCIAA) for developing this relationship with Porter.

“The launch of Porter Airlines’ new services from Toronto and Ottawa to the Turks and Caicos Islands is another important milestone in strengthening our connectivity with the Canadian market. Canada remains an important source market for our tourism industry, and these new routes will give Canadians more choice and easier access to the warmth, beauty, and hospitality of the Turks and Caicos Islands. I commend the Turks and Caicos Islands Airports Authority for leading this initiative and for its continued efforts to develop air service and build strong relationships with our airline partners. I also extend our sincere appreciation to Porter Airlines for its confidence in the Turks and Caicos Islands and for choosing our destination as part of its growing network of sun destinations. We warmly welcome Porter, its passengers and crew to our shores and look forward to a successful and lasting partnership,” he said.

To celebrate and promote the new flights, Experience Turks and Caicos hosted a reception in Ottawa for travel advisors and media. Organised by VoX International, our marketing agency in Canada, the event featured remarks by Market Intelligence Manager, Sharissa Lightbourne and Chairman of the TCIAA, Dwayne Gardiner. Nikeva Ariza, Director of Corporate Affairs, Communications and Public Engagement was also in attendance.

The new flights are operated by Porter’s 132-seat Embraer E195-E2. The aircraft features a two-by-two seating configuration, meaning no middle seats for any passenger. Porter’s elevated onboard experience includes complimentary beer and wine served in glassware, premium Canadian snacks, and free, fast WiFi for every passenger.

To book your flight, visit www.flyporter.com.

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Turks and Caicos Islands Records Highest Third-Quarter Stayover Arrivals  

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Providenciales, Turks and Caicos Islands (November 4th, 2026) – The Turks and Caicos Islands recorded its highest number of stayover arrivals for the third quarter of the year, with approximately 130,000 visitors welcomed between July and September, representing a three percent increase over the same period in 2025.

Preliminary figures from Experience Turks and Caicos show that the destination recorded 514,670 stayover arrivals for the first nine months of 2026, an increase of 25,048 visitors, or five percent, compared with the same period last year. Growth was recorded in every month from January through September, underscoring the destination’s continued appeal among travellers and the sustained demand for its tourism product.

 

Stay Over Arrivals by Quarter (2025/2026)

September closed the quarter on a positive note, with 20,204 stayover arrivals, seven percent more than the 18,795 recorded in September 2025. The year-to-date total of 514,670 is the highest number of stayover arrivals ever recorded for the January-to-September period.

Commenting on the record stayover arrivals, Minister of Tourism, Hon. Zhavargo Jolly said: “These record arrivals are an encouraging achievement for the Turks and Caicos Islands and a reflection of the continued confidence visitors have in our destination. However, I’ve always maintained that the true measure of tourism’s success cannot simply be the number of visitors arriving on our shores. It must also be measured by the opportunities we create for our people.”

“Our vision is to build a stronger, higher-value tourism industry where Turks and Caicos Islanders are not simply employees, but entrepreneurs, business owners and active participants in the economic opportunities tourism creates. This is why our recent Community Connect meetings across the sister islands were so important. We want to engage directly with our communities, understand their challenges and ensure that as our tourism industry grows, the opportunities for our people grow alongside it. Ultimately, tourism must do more than bring people to our shores. It must improve the lives of the people who call these islands home.”

Cruise arrivals reflect return to regular itineraries

Cruise passenger arrivals at the Grand Turk Cruise Port followed a different trend during the first nine months of 2026, with figures reflecting a return to more typical cruise itineraries following an unusually strong period in 2025.

Last year, cruise lines added Grand Turk to their itineraries, resulting in exceptionally high passenger volumes and cruise calls. With itineraries returning to more regular patterns this year, cruise passenger arrivals declined year over year throughout the first nine months.

The destination received 62,095 cruise passengers in September, a 22 percent decrease from the 79,341 recorded in September 2025. From January through September, total cruise passenger arrivals stood at 838,533, compared with 1,016,532 during the same period last year, representing an 18 percent decline.

Cruise Arrivals by Quarter (2025/2026)

While the cruise figures reflect a normalisation from last year’s elevated numbers, the continued growth in stayover arrivals provides a positive indicator of the destination’s performance in its overnight visitor market.

It is projected that the month-on-month increases in stayover arrivals will continue into the upcoming winter season, especially with the additional airlift expected from new and existing gateways in Canada and the US.

 

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