TCI News
TCI: Press Statement from the Leader of The Opposition – Boomerang Politics
#Providenciales, July 25, 2018 – Turks and Caicos –
OFFICE OF THE LEADER OF THE OPPOSITION
N.J.S. Francis Building
Pond Street, Grand Turk, Turks and Caicos Islands
Telephone: (649) 338-3706, Email: cwmisick@gov.tc
Providenciales Turks and Caicos Islands – July 24, 2018
Press Statement from the Office of the Leader of the Opposition
Service Charge and Boomerang Politics.
The following opinion by the Leader of the Opposition appeared in Volume 31 No. 26 page 10 of Turks & Caicos Weekly News – see link
https://issuu.com/tcweeklynews/docs/july_1-7__2017_-_all_pages.
Service Charge Debate – Deceit or naivety
The confusion around the equitable distribution of what has become known as ‘service charge’ is caused by a combination of the inexcusable deceit and naivety by some politicians who have misled hospitality workers and the public for their own ends. On this issue, the Premier prevarication is most offensive to a block of voters who she unequivocally pledged to ensure that 100% of the service charge is given. Since it is now clear that she has wised up to the fact that that promise was impractical, and not one that she can deliver – the poetry of campaign must now give way to the prose of governing. That requires a clear policy decision anchored in legislation.
The truth is that today’s ‘service charge’ defined in the Ordinance as ‘Any amount of money charged over and above the price of accommodation in a hotel, or the selling price of a meal or intoxicating liquor or beverage purchased by a customer, for service to a guest or customer, in a hotel or restaurant, but does not include any tax to be paid under any ordinance’ is an amalgamation of two add-ons to the published rates for the provision of hospitality services provided by some establishments prior to January 2004. In any case there were no obligations by establishments to collect or pay neither gratuity nor service charge to employees; and in fact, all-inclusive properties did not collect nor pay gratuity to employees before 2004.
To remove subjectivity from the system the Ordinance made it mandatory that all-inclusive properties levy and pay a 10% service charge to their employees. At the same time, recognizing the practice of other categories of hotels (that levied a 10% charge broken down into a 6% gratuity and a 4% resort fee) it left it to the discretion of management of the individual hotels to collect a service charge. However, the Ordinance does provide that if a service charged is collected 60% must be paid to employees. This reasoning is flawed – unless of course those establishments levy a charge sufficiently above 10% so that the 60% equate to the rate paid by the all-inclusive. Considering that all employers are required to pay the minimum wage whether all-inclusive or otherwise, and assuming parity of wage rates and other benefits across categories of employment obtains those persons working in non-inclusive hotels may very well be at a disadvantage.
The existing legislation is clear that the service charge levied by non-all-inclusive hotels is intended to be shared at minimum in the ratio 60:40 to employees and the business – reflecting the practice of many hotels at the time the ordinance was introduced. Establishments that are not adhering to the law are committing an offence. On the other hand, there is much confusion over the definition of the terminologies: gratuity, service charge and tips.
It is therefore necessary to contextualize the argument and suggest possible solution by defining the terms. Gratuity (tip) “a voluntary payment by patrons to service professionals as an expression of gratefulness for extraordinary service”. Albeit the subjectivity of the judgement of patrons impacts the aggregate amount of gratuity available to be shared among the staff. While a service charge is also additional payment on a service provided by a service professional it is mandatory rather than elective and may or may not deliver additional pay to the service professional who provides the service unless required by law.
In my view, the provision of hospitality services is a profession like any other, and it is right that it should not be left up to the discretion of patrons or hotel operators to, effectively set the pay for hospitality employees. Therefore, the idea of legally establishing an add-on to guests bills ringed fenced for hospitality workers is reasonable. On the other hand, a cover charge to a hospitality service establishment is standard in the industry; additionally, in a high-end tourism destination where customized service is demanded the level of hidden cost to a business is high; Allowance should also be made for non-cash benefits to employees including meals, transportation, uniform and training. Under those circumstances businesses not only earn a legitimate claim to a portion of the service charge but it is necessary for them to compete and prosper. We must remember that our survival depends on our ability to compete.
Finally, the current range of service charge in the TCI varies from 10% to 18% depending on the establishment – with all-inclusive properties pegged at 10% of which 100% goes to the employee. It therefore stands to reason that the amount paid to employees ought to be synchronized at an effective rate of 10% across categories of properties. This effective rate may be achieved through benefits in cash and kind. A commonsense compromise among all stakeholders encourages productivity, improve customer satisfaction and improves the bottom line of the business. Employees should not have to wait until Christmas for the necessary adjustment. The necessary amendment to the legislation to achieve a win-win solution should be done imminently.
Stifling of debate by the majority on issues it deliberately misrepresented does not of itself dispose of the problem, especially one that relates to the life-blood of the economy and the livelihood of people they purport to represent. Tourism and the welfare of hospitality workers should never be treated as a game of cricket. While I understand that the Premier faced batting from a self-inflected sticky wicket it is disappointing that she pulled up her stumps instead of defending her wicket.
Boomerang Politics
Fast forward to July 2018 the Premier created a smoke screen to walk back her ridiculous promise when in fact little will change for the hospitality worker, except now the discretion levy a service charge is remove and replaced with a legal obligation to do so. There will be no real appreciable 
change in the take home pay of an employee. The share of the service charge paid to employees by an establishment now applying a service charge of 15% to its bills, the proceeds of which is split 60:40 equates to 9% of the total bill; by the same token, an establishment charging 18% service charge pays its employees 10.8% of the total bill. Under the government’s proposal employees in the 15% scenario gets an uplift of 1% and employees in the 18% scenario losses 4/5th of 1%
The decision by the Government to cast in legislation a common rate for participation by all hospitality workers adapts my opinion in July 2017 and is the right thing to do. The bill is otherwise unnecessarily intrusive and in principle interferes with the invisible hands of the free market to the extent that it seeks to restrict what individual operators can charge for adding extraordinary value to their service delivery. This makes the assumption that service quality is homogeneous and it encourages the commoditization of the service that otherwise thrive on differentiation.
Without making the poacher the game-keeper, the Government having waited this long should take seriously the advice of all stakeholders including operators, customers and workers to ensure unintended design flaws do not negatively impact the industry causing another boomerang effect.
Providenciales, Turks and Caicos Islands – Friday, 2nd October 2026: Invest Turks and Caicos officially opened Caya
Hico Collective, the Grand Turk MSME Storefront, on Friday, September 18, 2026, marking a significant milestone in the Agency’s ongoing efforts to support local entrepreneurs, expand access to market opportunities, and strengthen the small business ecosystem.
Caya Hico Collective has been established as a dedicated retail space to showcase and sell locally made products, initially featuring entrepreneurs participating in the MSME Programme. As the initiative develops, there are plans to expand participation to include other small businesses producing locally made goods, including those not directly supported under the Programme. The storefront will provide local businesses with greater exposure and direct access to both residents and the thousands of visitors who arrive in Grand Turk each year creating stronger linkages between local entrepreneurs and the tourism economy. The store currently features fourteen (14) inaugural vendors, representing a diverse selection of local businesses and products from across the Turks and Caicos Islands.
Speaking on the significance of the initiative, Ms. Alexa Cooper, Chief Domestic Investment Officer, said:
“This storefront represents a practical and meaningful step in supporting our MSMEs by providing access to market, one of the most
critical components of business growth. It is a space where local talent, creativity and entrepreneurship can be showcased, supported and connected with new customers.”
A Name Chosen by Grand Turk’s Youth
The name Caya Hico Collective was selected through the Grand Turk MSME Storefront Naming Competition, an initiative conducted in partnership with H.J. Robinson High School. Students were invited to propose an original name that reflected Grand Turk’s identity, culture and heritage while also being suitable for a storefront showcasing locally made products.
Following an independent judging process, Mauvarii Selver was selected as the competition winner for the submission Caya Hico Collective.
The name was recognised for its cultural and historical significance, distinctiveness and strong storytelling potential. “Caya Hico” is derived from the Lucayan term meaning “string of islands,” reflecting the archipelagic identity and heritage of the Turks and Caicos Islands. The use of “Collective” further reflects the purpose of the storefront: bringing together products from multiple local entrepreneurs under one shared retail platform. Together, the name Caya Hico Collective connects the Islands’ heritage with the initiative’s vision of bringing local businesses, products and creativity together in one space.
The naming competition provided students with an opportunity to participate directly in a real-world branding exercise and contribute to an initiative that will form part of Grand Turk’s commercial and tourism landscape.
Mauvarii was formally recognised during the opening ceremony, alongside the other students who participated in the naming competition, the inaugural MSME vendors, and key stakeholders whose contributions supported the successful development and opening of the storefront.
Angela Musgrove, Chief Executive Officer of Invest Turks and Caicos, added:
“Caya Hico Collective is more than a retail space. It reflects our continued focus on strengthening linkages between local businesses and
the tourism sector, creating more opportunities for MSMEs to reach visitors, increasing sales and participate more fully in the tourism economy. At the same time, it gives visitors greater access to authentic products that reflect the creativity and culture of the Turks and Caicos Islands.”
Supporting Local Enterprise and Tourism Linkages
Caya Hico Collective is expected to serve as an important platform for local entrepreneurs by increasing the visibility of locally produced goods, creating additional sales opportunities and providing visitors with greater access to authentic products from the Turks and Caicos Islands.
Through the storefront, Invest Turks and Caicos aims to encourage residents and visitors alike to discover, purchase and support locally made products, while creating a stronger connection between entrepreneurship, culture and the visitor experience in Grand Turk. The initiative is intended to increase opportunities for local businesses to benefit from tourism activity by connecting visitors directly with locally made products that showcase the creativity and talent of entrepreneurs across the Turks and Caicos Islands. This forms part of Invest Turks and Caicos’ broader commitment to promoting economic diversification, sustainable business development and stronger linkages between local enterprises and the tourism sector.
Health
TCI Hospital Marks Breast Cancer Awareness Month 2026 with “Know. Check. Act. Support.” Campaign
Ten-Year Cancer Register Profile reinforces the importance of breast awareness, appropriate screening, timely diagnosis and continuing cancer care
Providenciales, Turks and Caicos Islands – 1st October 2026 – Turks and Caicos Islands Hospital (TCI Hospital) is marking Breast Cancer Awareness Month 2026 with a month-long public awareness campaign under the theme “Know. Check. Act. Support. – Early Detection Saves Lives.”
This year’s campaign is being informed by TCI Hospital’s Ten-Year Cancer Register Profile, 2016–2025, which demonstrates that breast
cancer remains an important and continuing healthcare issue for patients, families and the wider Turks and Caicos Islands community.
Throughout the ten-year period, TCI Hospital continued to record new cases of malignant neoplasms of the breast each year. Annual new registrations fluctuated, reinforcing an important message: breast cancer is not an occasional concern confined to Breast Cancer Awareness Month, it requires sustained awareness, appropriate screening, timely investigation and diagnosis, access to treatment, follow-up and support throughout the year.
What Our Cancer Register Tells Us
The TCI Hospital Cancer Register recorded 21 new breast cancer cases in 2016, the highest annual figure reported during the ten-year profile. In subsequent years, the overall annual new-case count ranged from 8 to 18 cases, with 18 new cases recorded in 2024 and 10 in 2025.
The register also demonstrates the continuing accumulation of breast cancer cases within the hospital’s cancer records. The total registered breast cancer caseload increased from 79 in 2016 to 192 by 2025. More recently, the register increased from 160 cases in 2023 to 181 in 2024 and 192 in 2025. These figures represent the hospital’s registered caseload and should not be interpreted as population incidence, prevalence or the number of people currently living with breast cancer.
Behind every registration is more than a statistic. Each represents a person whose diagnosis has implications for their family and for the healthcare professionals and services involved in cancer investigation, treatment, coordination, follow-up and support.
The ten-year profile therefore reinforces the importance not only of identifying breast cancer, but of ensuring that people affected by the disease are supported throughout their cancer journey.
Know the Signs and Act on Changes
Breast cancer can present in different ways. Changes that should prompt assessment by a healthcare professional may include a new lump or thickening in the breast or underarm; a change in the size, shape or appearance of a breast; dimpling, puckering or other unusual changes to the breast skin; nipple changes or unusual discharge; or another new or persistent breast change.
Finding a change does not necessarily mean that a person has cancer. However, an unexplained or persistent change should not be ignored.
TCI Hospital encourages members of the community to become familiar with what is normal for their breasts and to seek medical advice if they notice something different.
Know Your Risk. Know Your Family History.
Breast cancer risk is influenced by several factors. Understanding personal and family medical history can help individuals have more informed conversations with their healthcare providers about their individual risk.
Having no known family history of breast cancer does not mean that breast health can be ignored. Equally, people with a significant family history or other factors that may increase their risk should discuss this with an appropriate healthcare professional.
The TCI Hospital Cancer Register also records male breast cancer, reminding the community that although breast cancer predominantly affects women, it can also occur in men.
Screening and Early Diagnosis Matter
Breast awareness and screening have different but complementary purposes. Screening is intended to identify possible breast abnormalities in people who may not have symptoms, while a new or concerning breast change requires appropriate clinical assessment.
There is no single screening approach that is appropriate for every individual. TCI Hospital therefore encourages people to discuss their age, personal risk factors, family history and appropriate breast screening with their healthcare provider.
Similarly, people experiencing a concerning breast change should not wait for their next routine screening appointment before seeking medical advice.
The campaign’s message “Early Detection Saves Lives” emphasizes the importance of timely action. It does not mean that every breast change is cancer. Rather, seeking medical attention allows appropriate investigation to take place and, where cancer is diagnosed, enables the healthcare team to determine the most appropriate next steps.
From Cancer Registration to Better Cancer Care
TCI Hospital Chief Executive Officer Dr Denise Braithwaite-Tennant said the Cancer Register has an important role beyond recording the number of cancer cases seen by the hospital.
“Our Cancer Register is not simply about counting cases. It helps us understand the cancer burden presenting to our hospital, identify patterns over time and inform how we plan and strengthen cancer services. Behind every number is a patient, a family and a cancer journey. The continued recording of new breast cancer cases reminds us why awareness must lead to action and why our health system must continue to strengthen the pathway from appropriate screening and timely diagnosis through treatment, follow-up and survivorship support.”
“During Breast Cancer Awareness Month, we want our community to understand that fear should not become a reason to delay seeking care. Know what is normal for you, understand your risk, participate in screening that is appropriate for you and seek medical advice when something changes. Just as importantly, we must continue to support those undergoing cancer treatment and those living beyond a cancer diagnosis.”
Know. Check. Act. Support.
Throughout October, TCI Hospital will deliver a programme of activities designed to turn breast cancer awareness into practical action.
Activities will include an educational breast cancer awareness video addressing signs and symptoms, screening, early detection and support;
publication of findings from the TCI Hospital Ten-Year Cancer Register Profile, 2016–2025; breast cancer facts and educational messages; a special House Call – Pink Round Table addressing breast cancer risk, symptoms, diagnosis, treatment and survivorship; and Pink Fridays, during which TCI Hospital team members will wear pink to promote awareness, early detection, survivorship and support.
The campaign will also highlight the important role of families, friends, caregivers, healthcare professionals and the wider community. Support can take many forms; from listening and accompanying someone to an appointment to assisting with transportation, meals, childcare or other practical needs during treatment.
TCI Hospital’s Breast Cancer Awareness Month message to the Turks and Caicos Islands community is:
KNOW – Know your body, your family history and your individual risk.
CHECK – Participate in appropriate screening and pay attention to changes.
ACT – Do not ignore a new or concerning breast change. Seek medical advice.
SUPPORT – Stand with patients, survivors, families and others affected by breast cancer.
Know. Check. Act. Support.
Early Detection Saves Lives.
Turks and Caicos Islands, September 29, 2026 – Beaches Turks and Caicos, the Sandals Foundation, and Great Shape Inc.’s iCare
programme have completed a record-breaking one-week humanitarian eye care mission in Providenciales, delivering free optical services to more than 4,800 individuals. The 2026 venture brought together 52 volunteer eye care professionals from the United and Canada who provided comprehensive screenings, advanced laser treatments, and thousands of pairs of glasses to residents across the Turks and Caicos Islands.
The mission’s services covered multiple areas of eye health as medical volunteers conducted over 1,000 health screenings paired with educational sessions on eye care and the risks associated with prolonged screen use. Among the most significant clinical achievements were 122 Selective Laser Trabeculoplasty (SLT) procedures, a treatment for open-angle glaucoma, and 13 panretinal photocoagulation (PRP) procedures, an outpatient laser therapy used to halt the growth of abnormal, fragile blood vessels on the retina that can cause bleeding and vision loss.
In addition to clinical interventions, the team distributed over 150 pre-made prescription glasses, more than 2,500 sunglasses, and over 1,400 reading glasses during the mission week. A further 700 custom prescription glasses are being completed and will be delivered to patients in the coming weeks. In addition to adults, students from 16 government and non-government schools throughout Providenciales also received vision testing and care.
Kyle Knowles, Minister of Health and Human Services for the Turks and Caicos Islands, praised the collaboration as “timely” and highlighted the unmatched visual support provided to the community. “We are grateful for this continued collaboration with the TCI government and the Sandals Foundation,” Knowles said. “We have seen where these eye care professionals come here and share their
expertise with our schools and our communities, free of charge. This is what teamwork looks like here in the Turks and Caicos Islands.”
Deryk Meany, General Manager of Beaches Turks and Caicos, noted the historic scale of the mission. “We have witnessed a record number of optical services being offered this year which augurs well for the people and children of the Turks and Caicos Islands,” Meany said. “The support that the Sandals Foundation and Great Shape Inc.! has received from the government of the TCI is phenomenal. As an organization, we are conscious of the support that is needed and the opportunities that we have to share in this mission.”
Rachel Taylor, Minister of Education, Youth, Sports and Culture emphasized the value of early screening for students in an era of increasing digital device use. “To be able to provide early screening for our students is priceless,” Taylor said. “With the consistent use of gadgets by our children, the health screening and education is timely for us within the education ministry. We are grateful for this support from the Sandals Foundation and the Great Shape team. If there are challenges identified by the team, parents will be able to provide the necessary care for the children.”
For Nadienne Crossman, vice principal of the BEST Institute, the competence and warmth of the volunteer team was a highlight. “The services provided by these professionals was unmatched,” Crossman noted. “The team who visited our school allowed every student to feel comfortable while they were being tested. As teachers, when we got to the community site, we were treated with respect by everyone. To be
able to see multiple specialists free of charge was outstanding. Sandals Foundation and the Great Shape team provided a safe space for us to care for our eyes.”
Steven Stern, Founder of iCare, credited the enthusiasm of volunteers and the seamless support from local partners. “The team for this project was enthusiastic with every client that we saw,” Stern said. “They were creative in using technology to assist with translation while they also learned so much about the TCI culture. The support from the Sandals Foundation and the government of the TCI was simply magical. We are looking forward to returning already.”
The Sandals Foundation coordinates logistics and covers costs for transportation, food, and beverages for the iCare clinic and its teams, while Beaches Resorts provides accommodation free of charge. The close of the 2026 mission stands as a testament to the power of cross-sector collaboration — uniting government, hospitality, and nonprofit expertise to safeguard vision and opportunity for an entire community.
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