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TCI: Minister responds to lingering frustrations at Labour and Immigration, says processes for efficiency coming with Summer

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#Providenciales, Turks and Caicos Islands, Tuesday May 8, 2018 – An illegal immigration clamp down is netting successes for the Turks and Caicos Ministry of Border Control and Employment, but residents who need documents to safeguard legal status say the same office is a quagmire of confusion when it comes to prompt service.

Magnetic Media put serious questions to the Minister, who is also the country’s Deputy Premier – Hon Sean Astwood – about the decades old reputation of the immigration and labour processes which seem more of a hinder, than a help.

“We do recognize the challenges in the system.  It is an inherited problem that this government obviously came into with a system that has been broken for a very long time.  The process of work permits and other documents obviously takes time in its own nature, we are looking at ways of fine tuning and making the system more efficient and part of that, as I mentioned from last year, is the border control management system, which has a work permit module where persons should be able to apply for work permits online.”

This new system within Border Control and Employment is expected to come on stream by Summer 2018; the project was touted as being able to ‘significantly increase efficiency’ when it comes to the turn around time on work permits according to the Deputy Premier and Minister responsible.

“During every phase of the process they will be able to track their application and also inquire of the ministry or department about what is going on with their documents.”

This will include, explained DP Astwood, notifications if there are missing items for the process of work permits to be completed.

The Minister was also reporting on the motives for Operation Guardian and other border control, immigration and labour initiatives which are supporting the special-ops involving Cayman and Interpol police assistance.

One key goal of the Ministry, he said, is to ensure there is dignity for the migrant, who is often being exploited by human and sex traffickers.  We asked DP Astwood about the dignity of legal residents and citizens who are subjected to grueling wait periods with just about every application at the Ministry’s One Stop Shop.

“… was the first of a series of meetings that myself and my PS are having with the Department Heads to make sure that we are doing everything within our power to look and assess our systems, our processes to see if there are ways we can make them more efficient.”  The Minister added that the Labour Commissioner and his Deputy were in attendance; some of the ideas raised would be immediately instituted and could eliminate the need for Immigration Board approvals on specific professions.

Credit card size work permits are now available, a new regime which is already experiencing annoying hiccups according to those reaching out to Magnetic Media.  Deputy Premier Astwood explained the issues facing the new-styled document.

“We are not running out of stock,” the Minister further explained, “That card was intended to be a part of the same Border Management Control System and was intended to be used when that system was introduced.  I made the decision that because of the nature and the benefits the card itself had even outside of the system that  it was proper and necessary for us to move ahead with implementing the card.  What that meant was we had to use a makeshift system in order to be able to implement and start distributing those cards. We have been having some issues with that system but we are constantly working on it to make sure we are getting cards out as quickly as possible.”

Stocks are not low but the software is creating a back-up in distribution.

Still, barring this break down, one can wait nearly 3-years for a simple birth certificate.  Citizens rarely get documents returned within the time frame given by the One Stop Shop.  And after years and years of issues and problems, the reasons given for delays – which are often expensive, frustrating setbacks – are nothing more than unacceptable excuses to the public.

Recent meetings with officials of the country have revealed a resounding, echoing agreement for a digitised set of systems to enhance public service, customer service, government networking and to build a more modern Turks and Caicos.  However from the Governor to Premier, Deputy Premier to Police Commissioner, there is no clear plan revealed on how a digital Turks and Caicos will ever come about.

During that press meeting, the Border Control Minister, Sean Astwood expressed optimism and is like administrations before him asking for the public for patience as the Ministry tries to deliver upon expedient, efficient service.

“Trust me, I appreciate what you are saying.  We are ensuring that the frontline staff communicate properly and correctly to our customers that they are provided with the correct information.  We are also working feverishly, and over the next three months, you should anticipate that we will be publishing timelines for our processes. I can promise you and public that we are working hard at this.”

 

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Multi-Agency Enforcement Exercise Targets Illegal Occupation of Crown Land in Five Cays

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Providenciales, Turks and Caicos Islands: The Crown Land Unit, with coordination and support from the Informal Settlements Unit (ISU), conducted a multi-agency enforcement exercise in the Five Cays area on Thursday, September 17, 2026, as part of ongoing efforts to address the illegal occupation and unauthorised use of Crown land.

The exercise brought together representatives from the Crown Land Unit, ISU and the Turks and Caicos Islands Border Force. Security for the exercise was provided by the Royal Turks and Caicos Islands Police Force. Inspections were conducted across several parcels of Crown land throughout Five Cays, where instances of illegal occupation and unauthorised use had been identified.

During the exercise, a total of forty (40) Section 22 Notices of Unauthorised Occupation were served in accordance with the provisions of the Crown Land Ordinance. The notices related to various forms of unauthorised occupation and use of Crown land, including incomplete structures, shipping containers, derelict vehicles, trailer chassis, building materials and other items.

Where persons were not present, notices were affixed to the relevant structures or items. The exercise forms part of the Crown Land Unit’s continuing efforts to prevent squatting and encroachment on Crown land and to ensure that identified instances of unauthorised occupation are appropriately addressed.

The Government of the Turks and Caicos Islands reminds the public that Crown land must not be occupied, developed or otherwise used without lawful authority.

The Crown Land Unit, supported by the ISU and its other partner agencies, will continue to identify and address instances of illegal occupation of Crown land across the Turks and Caicos Islands. Persons affected by notices issued during enforcement exercises are encouraged to comply with the requirements outlined and to seek guidance from the relevant authorities where necessary.

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BermudAir Launches Service to the Turks and Caicos Islands on October 26th, Expanding Air Connectivity Ahead of Winter Season

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Providenciales, Turks and Caicos Islands (October 22nd, 2026) – The Turks and Caicos Islands welcomes BermudAir as the airline begins its service to the destination on Monday, October 26th, marking the start of a wider expansion that will connect us with additional cities across the United States, Canada and the Caribbean.

BermudAir’s service will begin with a new nonstop service between Fort Lauderdale, Florida, and Providenciales. The flight will depart from the Howard Hamilton International Airport at 8 am on Monday morning and arrives at 7.40 pm. Aboard the inaugural flight will be a delegation from the Turks and Caicos Islands led by Experience Turks and Caicos and the Turks and Caicos Islands Airports Authority (TCIAA), and will include Deputy Governor, Her Excellency Anya Williams, Minister of Tourism, Hon. Zhavargo Jolly, as well s representatives of the Turks and Caicos Hotel and Tourism Association (TCHTA), the board of the Turks and Caicos Islands Tourism Authority, Invest TC and local media.

BermudAir will operate the Fort Lauderdale–Providenciales route three times weekly, on Mondays, Wednesdays and Fridays, through May 3rd, 2027. making it easier for business travellers with the schedule offering the potential for same-day return trips. The airline is also launching nonstop service between Fort Lauderdale and Belize City, Belize, on the same schedule, offering travellers in South Florida direct access to both destinations.

The new service introduces BermudAir’s premium leisure inflight experience to the Turks and Caicos Islands. Flights will operate on Embraer E190 aircraft configured without middle seats, giving every passenger a window or aisle seat, alongside complimentary snacks and beverages.

Minister of Tourism, the Honourable Zhavargo Jolly, welcomed the airline’s arrival, noting the importance of expanding airlift to support the continued development of the destination’s tourism industry.

“Air connectivity remains one of the most important factors in the continued development of our tourism industry. BermudAir’s expansion represents an opportunity to strengthen our connections with key international markets while opening new doors for our sister islands. I am particularly encouraged by the planned direct service between Newark and South Caicos, which speaks directly to our vision of expanding tourism opportunities across the Turks and Caicos Islands. Our objective is to ensure that improved connectivity translates into greater economic activity, stronger local businesses and more opportunities for Turks and Caicos Islanders to participate in and benefit from tourism.” said Minister Jolly.

Commenting on the significance of the new route for the country’s development, the Honourable Arlington Musgrove, Minister of Physical Planning and Infrastructure Development (PPID), stated: “The introduction of BermudAir’s new service is a testament to the continued growth and development of our aviation sector. The Ministry of Physical Planning and Infrastructure Development, alongside the Turks and Caicos Islands Airports Authority, remains dedicated to enhancing our airport infrastructure to accommodate increased airlift. We are committed to working to ensure that our facilities provide a seamless, world-class experience for all incoming passengers and we warmly welcome BermudAir to our shores.”

The Fort Lauderdale launch is the first of several new services BermudAir plans to introduce to the Turks and Caicos Islands for the 2026–2027 winter season. Additional connections to Providenciales are scheduled from:

  • Bermuda to TCI and Grand Cayman: Beginning December 18th, 2026
  • Anguilla: Beginning December 19th, 2026
  • Boston, Massachusetts: Beginning December 19th, 2026
  • Toronto, Canada: Beginning December 19th, 2026
  • Raleigh-Durham, North Carolina: Beginning December 20th, 2026
  • Newark, New Jersey to South Caicos: Beginning December 20th, 2026
  • St. Petersburg/Tampa, Florida: Beginning December 21st, 2026
  • Baltimore-Washington: Beginning December 24th, 2026

The expansion will give travellers more options for reaching the destination during the winter travel season, while broadening access from established and developing source markets. The additional routes also create opportunities for tourism stakeholders to reach new audiences and encourage visitors to explore more of the islands.

For flight schedules and bookings, visit www.flybermudair.com.

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DDME Celebrates International Day for Disaster Risk Reduction

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Emcee and members of the panel (L-R): Ms. Arnisiqua Selver, Mistress of Ceremony; Mr. Andrew Gardiner, TCI Red Cross; Mr. Garry McLean, Department of Planning and Ms. Kevaun Lucas, Department of Disaster Management and Emergencies.

Providenciales, Turks and Caicos Islands – Thursday, 22 October 2026: The Department of Disaster Management and Emergencies (DDME) joined the global observance of International Day for Disaster Risk Reduction (IDDRR) on October 13th.    Various initiatives were held throughout the islands to bring awareness to the public, including panel discussions, community engagement activities, school visits, essay writing and an original video submission from the Eliza Simons School in Grand Turk.

Disaster Risk Reduction is a people-centred endeavour; it emphasises that policies, systems and investments must be designed around the needs and capabilities of individuals and communities, according to the Sendai Framework for Disaster Risk Reduction 2015-2030.  Each year, the United Nations Office for Disaster Risk Reduction (UNDRR), as the implementing agency for the Sendai Framework, issues a call to action encouraging individuals, communities, and countries to become resilient.

The 2026 IDDRR theme, ‘Resilience Starts at Home’ seeks to bring global and national awareness of the core role of households in disaster risk reduction, advocating for stronger governance and investment in resilient housing, reducing housing-related risk and empowering households to take risk-informed actions to protect themselves and strengthen community resilience.

The Turks and Caicos Islands, in an effort to reduce disaster risk, seeks to observe the concepts and core principles of the Sendai Framework 2015-2030. Throughout the years, many initiatives have been taken through the various stages of the disaster cycle from preparedness to recovery in an effort to strengthen the resilience of the Turks and Caicos Islands.  Initiatives such as the creation and consistent updating of building codes, the Reconstruction and Rehabilitation Housing Project following major hurricanes such as Ike in 2008, the creation of an early recovery framework, as well as strengthening CCRIFF insurance were all implemented to ensure that the Turks and Caicos Islands were on the path to build back stronger and better.

This year’s theme underscores the roles governments, the private sector, and individuals play in ensuring communities and homes are safe and more resilient. The Turks and Caicos Islands Government has made significant strides in ensuring that homes are constructed through the use of risk-informed planning, land use planning and construction practices. The Reconstruction and Rehabilitation Housing Project, which facilitated the construction of twenty-four (24) completely rebuilt homes and repaired thirty-four (34) homes, provided a baseline for future housing initiatives such as Programme 3. This programme includes community renewal and infilling under the National Housing Policy and seeks to repair property that has sustained physical damage for vulnerable people.

Residents of the Turks and Caicos Islands are reminded of the individual role that they can play in ensuring that their homes are resilient.

  • Ensure that you obtain the proper approvals from the Planning Department before building.
  • Ensure that you utilise the standards and building codes of the Turks and Caicos Islands.
  • Include proper drainage systems and other methods to reduce flooding and water pooling near your home.
  • Update your family emergency plans and ensure that everyone in your household is aware of its contents.

Let us all do our part in ensuring that all homes across the Turks and Caicos Islands are resilient.

Highlights from IDDRR can be seen on the Official DDME Social media accounts: Facebook @ddme.tci_official and Instagram @ddm.tci

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