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TCI: FLOW Mission Day 2017 – A Massive Success!

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IMG_7329#TurksandCaicos, November 22, 2017 – Providenciales – On Thursday, November 16th the entire staff base of Flow Turks and Caicos along with over 500 students and teachers from the Oseta Jolly Primary School observed the 3rd annual Mission Day.   Mission Day is a companywide program where employees come together to demonstrate the company’s mission to Connect Communities and Transform Lives by volunteering their time and efforts to a charitable cause in their community.

Flow Country Manager, Delleriece Hall, stated, “Our mission this year was simply to return happiness to the students and faculty of Oseta Jolly Primary after having been displaced since the passing of the recent storms.”

IMG_7332Hall further stated, “Our team of 38 staff members came together to foster an environment of joy and excitement amongst the student population.  We also packaged and distributed lunch to over 500 students, donated over 100 books to help rebuild the school library and several fans and tables to bring a sense of comfort to our adopted school of 10 years.”

The day’s agenda included a happy session with featured cartoon characters, mental health small talks with the various classrooms led by Dr Anya Gibbs, a spoken word selection themed a “Return To Happiness’, and a massive relief distribution with promises of much more to come for the Oseta Jolly Primary.

“We feel so privileged that Flow has chosen us for another consecutive year to observe Mission Day 2017.   Last year we had a blast at Oseta Jolly Primary, and this year we anticipated no less because Flow always does things bigger and better.   Our students are always ready to welcome our Flow family and the massive support they have shown over the years,” stated Rachel Handfield, Principal, Oseta Jolly Primary.

IMG_7337Dr Malcolm, Clinical Psychologist in the Department of Mental Health and Substance Dependence, shared, “The kids are a very resilient bunch.   I was able to give them some tools to help with stress that they can use throughout the day, as they are currently displaced, that I hope will help them to endure the rest of the school term.”

We are also proud to announce that we have donated free broadband services to school with speeds up to 48Mbs that we hope will assist with the students being able to do research and complete their assignments efficiently.

Press Release: FLOW

 

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“Mad Max” Convicted of Murder

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MEDIA RELEASE

 

#TurksandCaicos, April 23, 2024 – Blue Hills resident KENDALL RONDRE DEAN has been convicted of murdering JOSHUA SWANN.

Mr. Dean, also called “Maddie”, “Mad Max”, and “Dre”, was found guilty by a nine-member jury yesterday (April 22nd) in the Grand Turk Supreme Court.

Following the verdict, Mr. Dean was remanded to Her Majesty’s Prison, pending sentencing on 10th June 2024.

Based on the evidence presented, Mr. SWANN of Five Cays was shot multiple times about the body on Sunday, August 8th, 2021, while at North West Point, Providenciales.

Mr. Swann was transported to the Cheshire Hall Medical Center, where he succumbed to his injuries.

Detectives of the Serious Crimes Unit received a report, and following intensive investigations and interviews, Mr. Dean was arrested and subsequently charged.

Shortly after the verdict, Deputy Commissioner of Police Rodney Adams said, “This conviction demonstrates the RTCIPF’s commitment to bringing to justice those who cause the most harm throughout our communities using illegal firearms.

“This is an example of the effective coordination of the various units across the Force in supporting the lead detective in bringing about this conviction. The RTCIPF is grateful for the information provided by witnesses who came forward.

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Airports Authority aims for 24-hour airport and announces Scholarship programme

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Dana Malcolm 

Staff Writer

 

 

#TurksandCaicos, April 19, 2024 – In an attempt to move to 24-hour-a-day operations Turks and Caicos Islands Airports Authority (TCIAA) is steadily recruiting Air Traffic Controllers to work at the Providenciales/Howard Hamilton International Airport, according to Godfrey Smith, TCIAA CEO, reporting to the Appropriations Committee.

Speaking on April 8th Smith said a cabinet paper would be sent soon requesting six more Air Traffic Controllers to make round the clock operation at the Provo International possible and to open the airport in Grand Turk till 12 a.m.

Currently, 17 posts are filled and seven are vacant.

Smith was candid with his responses to recent industrial action from ATCs which led to resignations and firings.

“What we have to do is find systems to mitigate such actions and that has to start with filling these jobs, putting people in that want to work and doing right by people – and we always try to do right by our staff. Persons may not think that we are but we always do – we ain’t pick no fight,” he said in the meetings held at the NJS Francis building ahead of the National Budget Communication.

Smith indicated that recruitment was an issue across the board, ‘we need to find ways to recruit a little bit better’ he told the committee. Also in need of a push was capital spending or projects according to the CEO, who said the agency had ‘not been very good’ at meeting that mark but insisted they had recognized the issue and could do better.

A very important key performance indicator drawn up by the TCIAA is increasing passenger satisfaction at the Howard Hamilton International Airport. For the TCIAA part of this means a 30 percent increase in seating by Q2 of this year.

When queried on if they could even handle this increase the CEO said,

“The fact of the matter is we already have the capacity there. What we need is to make the service a bit better.”

Staff shortages have become such a frustrating issue that the TCIAA is instituting a scholarship program created by Authority Chairman, Selvyn Hawkins

“What the board wants to do is basically allocate $25,000 annually for a scholarship and they’ve approved it already.”

This process would cover tuition and all other costs for one student.

The student would return as a summer intern and other breaks to work at the TCIAA and upon graduation, assume a role at the company.

“We identify a particular skill we need, we go after it and we build capacity that is in a nutshell the nexus of the program,” Smith said.

The Turks and Caicos Islands Airports Authority (TCIAA) is allocated $49 million this financial year; over $20 million goes to salaries.

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Flow TCI offers Gigabyte Speeds to Customers

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Company delivers fastest speeds nationwide and boosts service reliability

 

PROVIDENCIALES, TURKS AND CAICOS, APRIL 19th, 2024 – More connections, faster speeds and greater support for customers. This is the promise from communications and entertainment provider, Flow TCI, as it embarks on an initiative to provide households with enhanced connections, greater overall reliability and now, for the first time, speeds up to one gigabit person second.

FLOW TCI Country Manager, Joanne Missick shared: “Our customers are at the heart of everything we do. We listen to our customers and want to exceed their demands, so we are focused on delivering unmatched value with customer centric products and services that are future proof. Flow subscribers on our Fibre Extreme package can now access up to one gigabyte speeds and subscribers on our Fibre Plus and Fibre Max package, as of April 1st, are also now benefitting from up to 5x more speeds.”

This is third speed boost for Flow customers in the last two years. This comes under the umbrella of the the Company’s recently launched “Working for You” campaign, where technicians are going into the neighborhoods across the island to conduct repairs, decommission copper cables, and increase the brand’s visibility in local communities.

“To date several neighborhoods have been served by technicians and the company will continue to go across the islands to ensure each neighborhood receives personal attention. We recognize that over the past few months some customers have experienced issues with the quality and delivery of our services. This is not what we stand for. Flow remains committed to providing technology and innovation that enables growth and positively impacts lives”, says, newly appointed Head of Technical Operations, Simeon Thomas.

Thomas adds, “We have been closely monitoring and reviewing every aspect of our network and there is room for improvement across each of the islands. Where we find shortcomings, we are taking concrete actions and assigning our technicians to rapidly make all necessary adjustments and improvements for our customers”.

Flow has made significant investments in expanding and modernizing its infrastructure and delivering a more robust and reliable network paving the way for the country’s digital transformation.

For more information on speed increases visit https://www2.discoverflow.co/turks-and-caicos/price-adjustment-speed-increase on our website.

Thank you for your usual assistance in sharing our stories.

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