Turks and Caicos, August 7, 2017 – Providenciales – FortisTCI wishes to advise all our valued customers that the outages they experienced on Thursday, 3rd August and Friday, 4th August, have been due to equipment failure on a section of the underground transmission lines to the Grace Bay substation.
We are pleased to advise that service was restored to all customers by 1:30 p.m. on Friday, and our crews continue to monitor the system to ensure a return to normalcy and reliability to our customers.
Reliability is one of our top values at FortisTCI, and we work continuously to ensure that we have a first class generation and distribution system to meet the energy needs of our Islands. Nevertheless, electrical systems are by nature complex, and equipment failures will occur from time to time.
FortisTCI understands the impact these interruptions can have and thanks you for your patience and understanding. Should you have any questions, please contact our friendly customer service representatives at 649-946-4313. You may also visit our Facebook page or website at www.fortistci.com
Press Release: FortisTCI