News
Harrowing ordeal, Indian man accuses TCI Immigration of inhumane treatment and theft at Detention Center
Turks and Caicos, Providenciales, June 13th 2017:
One man is taking legal action on the TCI Immigration Department, all the way from India, for improper treatment.
Mehul Chandrakant Solanki is back home in India now, after spending two unnecessary months enduring what he describes as an horrific ordeal and unfair treatment meted out at the South Dock Road Detention Centre in the Turks and Caicos.
Describing it as a clear abuse of power by the Immigration Officers, Mr. Solanki is vowing to ensure those still being held at the detention centre are not treated in the same way as he has taken up this case and says he has all the proof and documents to support his claims, including his contact with the High Commission of India to Jamaica, located in Kingston.
Mr. Solanki says he is well known in Provo and has worked there for almost three years. His story begins when he says he went to report his lost passport to the Police in Providenciales in early March, only to instead be handed over the Immigration Department and charged with overstaying. Solanki says the Immigration officers took his mobile phone, a Samsung Note; his wallet containing $2,140 and his bag containing his clothes. The items were said to be put in a sealed bag with a number on it.
Mr. Solanki requested that he contact someone to notify them of what had happened, but was denied any chance of doing so. He then asked whether they had contacted the High Commission’s office on his behalf, and was told that this was already done by the Immigration Office.
Some ten to 15 days passed without word from the Indian High Commission, and Mr. Solanki again asked for the chance to make a phone call. By March 27th, he got the opportunity to make a phone call, contacting the Commission, where it was said to him that no request was ever made, nor were they notified of his case. The Commission then assured him that a new emergency passport would be sent to him in seven days, arriving by early April.
Still, there was no word to Solanki on whether the new, temporary passport was received and questions about the document were ignored by TCI authorities.
Another call was granted to Mr. Solanki, who had by this time been in the center for nearly a month. His cell phone was required to make that phone call, but when a female officer, searched his belonging, there was no cell phone, and all of the money from his wallet was gone.
Mehul Chandrakant Solanki back home in India and still very distraught and angry after his harrowing ordeal in the TCI at the hands of Immigration Officers at the Detention Centre
During this time at the South Dock Road Detention Center, Mr. Solanki says the fisherman on remand for alleged poaching were being held.
Authorities have confirmed that the men were exposed to scabies at the holding centre and had to receive treatment and bedding was burned. The fishermen also needed clothing and it was at that time that Solanki noticed that the clothing being given to the Dominicans on remand, were in fact his.
Solanki says at no time did he give permission for his clothing to be given away.
To add insult to injury, Solanki discovered that his temporary passport had long been sent and received by the Immigration Department but that he was held despite and not notified about its arrival, which he explained to Magnetic Media, was April 19. Outrageously, Solanki was told that he would have to make the journey back home without his money, without his belongings and he was still being made to pay for his return trip to India.
Mehul Chandrakant Solanki was held for two months at the detention center for overstaying. Solanki left the Turks and Caicos on May 15, 2017 in a route which was considerably more expensive and tedious, taking him through the Dominican Republic, Curacao, Amsterdam, Mumbai and then home at a cost of $2,400 when another, shorter route through Jamaica would have been $900.
In his disturbing account, Mehul Solanki recalls the ‘mistreatment of a Polish woman and two other Chinese people’ captive at the detention centre and believes their voices also need to be heard, as their personal items were also stolen.
Mr. Solanki explained that his case is not only to get justice, but to make a statement to the TCI Immigration Department that they cannot misuse nor abuse their powers over immigrants even if they have overstayed their time.
Magnetic Media contacted the TCI Human Rights Commission, HRC, which shared that when they met Mr. Solanki at the Detention Centre in a visit on March 28th, he was happy and that he did not report being ill-treated or in need of anything. However, Solanki explained that the visit of the HRC came a day after he had gotten assurances of a replacement passport from the High Commission and at that time, he felt that everything was fine. The HRC said a contact number was left with Mr. Solanki in the event that things changed at the centre.
Weeks later, he was still at the South Dock Road detention centre and told our news room that he would have communicated the problems including that his cell phone/tablet had since been stolen. However, the HRC was not allowed on premises due to the scabies health risk and with his cell phone/tablet stolen he no longer had their phone number.
No complaint about the events at the detention centre was lodged at Human Rights office either explained to the organization, as Solanki said that he was given very little time to leave the TCI and that a formal complaint will come through his attorney.
News reports on cases of ‘overstaying in the Turks and Caicos’ are commonly carried in the media and a review of recent reports revealed a clear inconsistency in how foreigners are treated when they are in breach of that law.
Mehul Solanki explained that he was never charged in a court of law, was threatened with being jailed, that he was scoffed and laughed at when he asked for an opportunity to file a complaint and at one point had to scream at the top of his lungs just to get medical treatment when ‘bad food’ made him sick.
Mr.Solanki’s attorney will be present in the TCI in the coming days to attend to this matter.
Magnetic Media has reached out to the Minister of Border Control and Deputy Premier about the case.
#MehulChandrakantSolanki
#TCIImmigrationDepartment
#TCIImmigrationDepartmentUnfairTreatmentToDetainees
#UNInternationalMigrantLaw
#TCIBorderControl
Dana Malcolm
Staff Writer
#TurksandCaicos, April 19, 2024 – In an attempt to move to 24-hour-a-day operations Turks and Caicos Islands Airports Authority (TCIAA) is steadily recruiting Air Traffic Controllers to work at the Providenciales/Howard Hamilton International Airport, according to Godfrey Smith, TCIAA CEO, reporting to the Appropriations Committee.
Speaking on April 8th Smith said a cabinet paper would be sent soon requesting six more Air Traffic Controllers to make round the clock operation at the Provo International possible and to open the airport in Grand Turk till 12 a.m.
Currently, 17 posts are filled and seven are vacant.
Smith was candid with his responses to recent industrial action from ATCs which led to resignations and firings.
“What we have to do is find systems to mitigate such actions and that has to start with filling these jobs, putting people in that want to
work and doing right by people – and we always try to do right by our staff. Persons may not think that we are but we always do – we ain’t pick no fight,” he said in the meetings held at the NJS Francis building ahead of the National Budget Communication.
Smith indicated that recruitment was an issue across the board, ‘we need to find ways to recruit a little bit better’ he told the committee. Also in need of a push was capital spending or projects according to the CEO, who said the agency had ‘not been very good’ at meeting that mark but insisted they had recognized the issue and could do better.
A very important key performance indicator drawn up by the TCIAA is increasing passenger satisfaction at the Howard Hamilton International Airport. For the TCIAA part of this means a 30 percent increase in seating by Q2 of this year.
When queried on if they could even handle this increase the CEO said,
“The fact of the matter is we already have the capacity there. What we need is to make the service a bit better.”
Staff shortages have become such a frustrating issue that the TCIAA is instituting a scholarship program created by Authority Chairman, Selvyn Hawkins
“What the board wants to do is basically allocate $25,000 annually for a scholarship and they’ve approved it already.”
This process would cover tuition and all other costs for one student.
The student would return as a summer intern and other breaks to work at the TCIAA and upon graduation, assume a role at the company.
“We identify a particular skill we need, we go after it and we build capacity that is in a nutshell the nexus of the program,” Smith said.
The Turks and Caicos Islands Airports Authority (TCIAA) is allocated $49 million this financial year; over $20 million goes to salaries.
Company delivers fastest speeds nationwide and boosts service reliability
PROVIDENCIALES, TURKS AND CAICOS, APRIL 19th, 2024 – More connections, faster speeds and greater support for customers. This is the promise from communications and entertainment provider, Flow TCI, as it embarks on an initiative to provide households with enhanced connections, greater overall reliability and now, for the first time, speeds up to one gigabit person second.
FLOW TCI Country Manager, Joanne Missick shared: “Our customers are at the heart of everything we do. We listen to our customers and want to exceed their demands, so we are focused on delivering unmatched value with customer centric products and services that are future proof. Flow subscribers on our Fibre Extreme package can now access up to one gigabyte speeds and subscribers on our Fibre Plus and Fibre Max package, as of April 1st, are also now benefitting from up to 5x more speeds.”
This is third speed boost for Flow customers in the last two years. This comes under the umbrella of the the Company’s recently launched “Working for You” campaign, where technicians are going into the neighborhoods across the island to conduct repairs, decommission copper cables, and increase the brand’s visibility in local communities.
“To date several neighborhoods have been served by technicians and the company will continue to go across the islands to ensure each neighborhood receives personal attention. We recognize that over the past few months some customers have experienced issues with the quality and delivery of our services. This is not what we stand for. Flow remains committed to providing technology and innovation
that enables growth and positively impacts lives”, says, newly appointed Head of Technical Operations, Simeon Thomas.
Thomas adds, “We have been closely monitoring and reviewing every aspect of our network and there is room for improvement across each of the islands. Where we find shortcomings, we are taking concrete actions and assigning our technicians to rapidly make all necessary adjustments and improvements for our customers”.
Flow has made significant investments in expanding and modernizing its infrastructure and delivering a more robust and reliable network paving the way for the country’s digital transformation.
For more information on speed increases visit https://www2.discoverflow.co/turks-and-caicos/price-adjustment-speed-increase on our website.
Thank you for your usual assistance in sharing our stories.
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