Turks and Caicos, April 25, 2017 – Grand Turk – FortisTCI (the Company) wishes to advise customers on Grand Turk that an interruption in service experienced earlier today, was as a result of an engine shutdown at the South Base Plant during a routine service.
The outage began at approximately 9 a.m. and affected all customers. Upon determining the cause of the outage, technical crews immediately began work to restore service. Service was restored to some customers at approximately 10:50 a.m. and full restoration was completed at 2:37 p.m.
The recent incidences impacting service to customers on Grand Turk is a major focus for the Company, and all parties are working to rectify the generation challenges currently being experienced there. Technicians and additional generating assets from the Providenciales generation site have been deployed to support the Grand Turk team to normalize services as quickly as possible.
FortisTCI assures customers that the Company is committed to, and working continuously on delivering a safe and reliable service to Grand Turk. The Company thanks, all Grand Turk customers for their patience during this time.
Press Release: FortisTCI