News

Over 430 Beaches Employees get M3 Sales Training Certification

Published

8 years ago

September 11, 2016

Providenciales, TCI, September 9, 2016 – In an ongoing effort to continuously improve sales service standard, Beaches Turks & Caicos Resorts Villages & Spa invited luxury travel sales guru, Geoffrey Fullerton of the Fullerton Management Group to once again host his highly successful M3 Sales & Service Training.

M3 Sales, which stands for Mindset, Mission & Moves of luxury travel professionals is a comprehensive training system designed to have its attendees apply the most successful mindset, mission and moves of highly successful luxury travel professionals including the revenue areas of various resort such as Beaches TCI.

Fullerton, founder and CEO of the Fullerton Management Group, delivered the training to 430 managers and staff at the resort using its Mindset, Mission & Moves approach, a highly interactive mixed media training system designed for luxury travel professionals.

Attendees say the training is life changing, empowering easy to understand and apply. On such successful attendees was Resort shop clerk Monisheka Fobes who attribute her success to Mr. Fullerton’s M3 course, “I work in the Resort Shop at Beaches Turks & Caicos.” She said, “I made a list of things that I wanted to accomplish and out of that list I have accomplished one of my major goals, which was to buy my own house. I have actually lived up to it and I now have my own home. I am very thankful for the M3 Training; it has taught me a lot. Now, I am just going out and pushing through to make a difference in my life.”

The end goal of the M3Sales training is for attendees to raise revenue and returning guest counts through 7 key objectives. They will become more self-confident, willing to communicate with anyone, anywhere, anytime. This improves their skills to effectively present their products/services, raise their personal level of production and enjoy their work on a more fulfilling level. The end result is increased profits for the organizations that apply the M3 principles.

“I am very impressed with the outstanding attendance, motivation and results when I come to Beaches Turks & Caicos.” Said Fullerton “The professionals who attend are motivated, engaged and very result oriented. From the executives to the heads of departments, the dedication is gratifying.”

When asked Mr. Fullerton what motivation that led you to conduct this training he said the Caribbean region and culture has great potential for development that could have a global impact but was largely underserved with resources underutilized. Fullerton felt his expertise could draw out, nurture and develop the cultural potential of the Caribbean people. This led him to adopt the goals of a) Enhancing the economic standing of those trained by Fullerton Management Group and b) improving the reputation of the Caribbean people, both native and adopted.

The wins and successes are evident with close to 100% of the M3 graduates submitting written success stories based on actual application.” Said Fullerton

According to Beaches Turks & Caicos Managing Director Don Dagenais, “Geoffrey’s program is so well received we’ve suggested that he return in November for his advanced M3 Training System.”

The training is part of Fullerton Management Group’s travels this year through six countries delivering training to 23 other Sandals Beaches resorts and is focused on helping attendees achieve greater success through the improvement of skills, making their work more lucrative and fulfilling.

“M3 has been so wonderful! I used to be really laid back and so quiet you would not even notice I am there. It has helped me to start interacting with Talents and Guests. M3 helped me to persuade guests to book their next vacation for a couple months. Now I am powerful! ” Ally – Food & Beverage.

Fullerton Management Group, founded by Geoffrey Fullerton, a Jamaica native, is a sales, service and leadership training company for luxury resorts and duty-free retail sales organizations. Clients include Sandals Resorts International, Secrets Resorts, The John Bull Group of Companies and other luxury retailers throughout the Caribbean.

Related Topics:430 beaches employees get M3 certification Fullerton Management Group Geoffrey Fullerton trains beaches staff

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Deandrea Hamilton

News

InvestTCI facilitates the Development Agreement Between TCIG and Molo Hotel Group

Published

2 days ago

May 14, 2024

Deandrea Hamilton

Providenciales, Turks and Caicos Islands – May 14th, 2024 – The Turks and Caicos Islands Government and Molo Hotel Group reached a pivotal juncture on Monday, May 13th, 2024, with the ceremonial signing of a development agreement at the Premier’s Office on Providenciales. The agreement, which received official Cabinet approval on March 13th, 2024, signifies a steadfast commitment to advancing the economic landscape of the Turks and Caicos Islands.

Molo Hotel Group is a family-owned business, renowned for its distinguished portfolio of high-quality hotels worldwide. The development initiative encompasses the construction of three distinct IHG branded hotels: InterContinental Turks and Caicos, Kimpton Turks and Caicos and Hotel Indigo Turks and Caicos. Scheduled for completion by 2027, each resort boasts a distinctive design from luxury to laidback sophistication spanning across the shores of Grace Bay Beach.

Kimpton Turks and Caicos – an epitome of luxury lifestyle living, will feature 192 guest rooms including three outdoor pools, a luxury spa and a fitness center. Additionally, seven dining options ranging from a beachfront restaurant to a rooftop bar.

Adjacent to the Kimpton, InterContinental Turks and Caicos will offer 59 classic luxury suites with panoramic ocean views. Mirroring its counterpart, this resort will offer an array of dining options and upscale facilities.

Steps away from the Intercontinental and Kimpton resorts, Hotel Indigo Turks and Caicos will embrace a sense of community and contemporary elegance, offering 56 bedrooms. The resort will feature an onsite restaurant, lobby bar, outdoor pool, and fitness room.

Beyond the realm of hospitality, this development agreement underscores the government’s commitment to fostering economic growth and enhancing employment opportunities in the Turks and Caicos Islands. Molo is partnering with the Turks and Caicos Islands Community College (TCICC) to actively promote hospitality as a career choice and support in developing training programs, career fairs, seminars, workshops, and events to raise awareness about hospitality careers. Molo has committed to provide employment and apprentice opportunities to TCICC students and provide mentoring and practical on property training to students.

The signing event was graced by Hon. Charles Washington Missick, Premier of the Turks and Caicos Islands, Hon. Jamell Robinson, Deputy Premier, Hon. Kyle Knowles, Minister of Public Safety and Utilities, Hon. Rachel Taylor, Minister of Education, Youth, Sports and Culture, Łukasz and Marcin Slominski, Owners of Molo, Ross Morrow, Managing Director Molo, Arik Kono, Vice President Upscale Development for IHG, Dr. Candice Williams, President and CEO of the Turks and Caicos Islands Community College, Angela Musgrove, InvestTCI CEO, Dr. Barbara Ambrister, Chairperson of the Turks and Caicos Islands Community College, Dr. Delores Stapleton- Harris, Vice President of Academic, Vocational and Student Affairs for the Turks and Caicos Islands Community College, Mr. Kevin Baxter, Dean of Technical Vocational Education Training (TVET) and Sheryl McLaughlin, InvestTCI Investment Services Executive.

Commenting on the development agreement, Premier, Hon. Misick, stated “The Memorandum of Understanding (MOU) signing of IHG/Molo Hotels is a significant step towards a sustainable future for hospitality in the Turks and Caicos Islands. Three hotels, Kimpton, Intercontinental, and Hotel Indigo, will be introduced, enhancing our tourism product and creating employment opportunities.”

He further added, “Partnerships with the Turks and Caicos Islands Community College and Turks and Caicos Islands Sports Commission are underway, demonstrating the Government’s commitment to developing human capital and elevating tourism offerings. This project will bring economic growth, embrace local talent, and enrich our economy.”

Additionally, Mrs. Angela Musgrove, CEO of Invest Turks and Caicos Islands, emphasized “This collaboration confirms our commitment to fostering economic growth and prosperity within our country. We have worked closely with Molo Hotel Group, and we are confident that this transformative project will further position the Turks and Caicos Islands as a premier destination for travel and investment. Much to our delight, it will also provide opportunities for engagement with our Community College and small business community.”

The Government of the Turks and Caicos Islands, operating through its primary Investment Promotion

Agency, Invest Turks and Caicos Islands, remains committed to attracting and facilitating Foreign Direct Investments to the country by providing a comprehensive suite of services. Through strategic initiatives and targeted promotion, the agency catalyzes sustainable development, driving innovation and small business opportunities across various sectors of the economy.

Crime

Male Charged with Robbery

Published

3 days ago

May 13, 2024

Deandrea Hamilton

#TurksandCaicos, May 13, 2024 – Detectives of the Serious Crime Unit of the Royal Turks and Caicos Islands Police Force have charged a man who allegedly stole a vehicle.

The accused, DANVANTE BRISCO, 30, of Kew Town, Providenciales, was charged with:

One Count: Robbery
One Count: Taking Motor Vehicle Without Authority
One Count: Using Offensive Weapon to cause fear

Mr. BRISCO appeared in court today (May 13 ) and was granted bail of $7500.00 with one surety.

The matter was adjourned to July 05 for a Sufficiency Hearing.

Crime

Dock Yard Male Charged

Published

3 days ago

May 13, 2024

Deandrea Hamilton

#TurksandCaicos, May 13, 2024 – A 20-year-old Dock Yard male appeared in court today (May 13th) charged with a series of firearm-related offences.

The accused, JAMES SIMON, was denied bail and remanded into custody pending a Sufficiency Hearing scheduled for July 05^th, 2024.

Mr. SIMON faces the following charges: 

One Count: Robbery;
One Count: Gang Membership
One Count: Possession of a Firearm for the Benefit of a Gang
One Count: Possession of Ammunition for the Benefit of a Gang.

The charges against Mr. Simon followed investigations by officers of the Royal Turks and Caicos Islands Police Force into a robbery at the parking lot of a Casino where three males robbed a victim.

Additionally, Mr. Simon is charged with the following offences, having been arrested on May 02^nd, 2024, along South Dock Road.