News
Julianna Musgrove Graduates SRI Management Trainees
Providenciales, TCI, September 30, 2016 – After a two-year journey which saw them working the ranks in every department in various resorts all across the region, TCI native Julianna Musgrove along with 24 other participants in Sandals Resorts International’s (SRI) Management Trainee Programme have officially shed the trainee title and will now move into management roles, following a graduation ceremony held last weekend.
“I am so proud to be the first Turks & Caicos Islanders to be inducted and complete this prestige Management Trainee Program” Said Julianna Musgrove. “Being a part of such a change-included programme has been the highlight of the last two years of my life. I can definitely say that the experience has been wonderful having worked in the Turks and Caicos, Jamaica, and St. Lucia.”
The new managers were selected from a pool of 1500 applicants two years ago and include a number of Jamaicans as well as nationals from St. Lucia, the Bahamas, Grenada, Barbados, Antigua, the Turks and Caicos Islands and both previous employees of the Sandals/ATL Group and new recruits.
“My passion is helping people especially my fellow Turks & Caicos Youth and I hope my preference my determination will serve as in inspiration to those who choose to follow in the similar foot step. Beaches Turks and Caicos is the best platform to make my dreams come true in touching the lives of its almost 2000 Talents every day. ” Musgrove concluded.
The Management Trainee Programme (MTP) identifies and grooms outstanding young recruits to become managers in the company through a two-year programme of hands-on learning and training at resorts across the region. All participants experience rotations through various positions and departments across the group before selecting an area of specialization. The MTP is the centerpiece of SRI’s Management Succession Planning Strategy and is one component of the company’s ongoing efforts to invest in capacity-building throughout its operations.
Speaking at the graduation ceremony held at Sandals Ochi Beach Resort, Wayne Cummings, director of business processes and administration, himself a product of the MTP, reaffirmed the company’s commitment to investing in young leaders. “This Group is on the move”, he said, “ this Group is growing and for us to grow and evolve we need to invest in people. We need to invest in the new leaders of the Group.”
As the graduates move into their new roles within the company, Cummings urged them to always remember their journey and treat their colleagues with respect. He said, “Remember the things you went through, remember your subordinates. They are your colleagues and they are even more important than you. Have a very healthy respect for them as you seek to lead them.”
He also reminded the new managers of the limitless potential within each of them as well as within the company. “You are competent, you are able and you are at the right place, at the right time and with the right company. The journey has just begun. We are a company on the move”, he emphasized.
In delivering his address as valedictorian, Kent D’Hayle expressed pride in both himself and his colleagues for successfully completing the rigorous programme. He said, “As I look into the eyes of my fellow graduates I see and feel the sense of personal pride and satisfaction knowing that we have completed a programme which sets the stage for us to continue our careers, as leaders, managing a range of diverse departments.”
In a similar breath, Andre Cleghorn and Danielle Daley, who both delivered the vote of thanks, expressed gratitude to the company for providing an opportunity to grow both personally and professionally. They encouraged their fellow graduates to move forward with confidence and to continue making their families and the company proud.
Dana Malcolm
Staff Writer
#TurksandCaicos, April 19, 2024 – In an attempt to move to 24-hour-a-day operations Turks and Caicos Islands Airports Authority (TCIAA) is steadily recruiting Air Traffic Controllers to work at the Providenciales/Howard Hamilton International Airport, according to Godfrey Smith, TCIAA CEO, reporting to the Appropriations Committee.
Speaking on April 8th Smith said a cabinet paper would be sent soon requesting six more Air Traffic Controllers to make round the clock operation at the Provo International possible and to open the airport in Grand Turk till 12 a.m.
Currently, 17 posts are filled and seven are vacant.
Smith was candid with his responses to recent industrial action from ATCs which led to resignations and firings.
“What we have to do is find systems to mitigate such actions and that has to start with filling these jobs, putting people in that want to
work and doing right by people – and we always try to do right by our staff. Persons may not think that we are but we always do – we ain’t pick no fight,” he said in the meetings held at the NJS Francis building ahead of the National Budget Communication.
Smith indicated that recruitment was an issue across the board, ‘we need to find ways to recruit a little bit better’ he told the committee. Also in need of a push was capital spending or projects according to the CEO, who said the agency had ‘not been very good’ at meeting that mark but insisted they had recognized the issue and could do better.
A very important key performance indicator drawn up by the TCIAA is increasing passenger satisfaction at the Howard Hamilton International Airport. For the TCIAA part of this means a 30 percent increase in seating by Q2 of this year.
When queried on if they could even handle this increase the CEO said,
“The fact of the matter is we already have the capacity there. What we need is to make the service a bit better.”
Staff shortages have become such a frustrating issue that the TCIAA is instituting a scholarship program created by Authority Chairman, Selvyn Hawkins
“What the board wants to do is basically allocate $25,000 annually for a scholarship and they’ve approved it already.”
This process would cover tuition and all other costs for one student.
The student would return as a summer intern and other breaks to work at the TCIAA and upon graduation, assume a role at the company.
“We identify a particular skill we need, we go after it and we build capacity that is in a nutshell the nexus of the program,” Smith said.
The Turks and Caicos Islands Airports Authority (TCIAA) is allocated $49 million this financial year; over $20 million goes to salaries.
Company delivers fastest speeds nationwide and boosts service reliability
PROVIDENCIALES, TURKS AND CAICOS, APRIL 19th, 2024 – More connections, faster speeds and greater support for customers. This is the promise from communications and entertainment provider, Flow TCI, as it embarks on an initiative to provide households with enhanced connections, greater overall reliability and now, for the first time, speeds up to one gigabit person second.
FLOW TCI Country Manager, Joanne Missick shared: “Our customers are at the heart of everything we do. We listen to our customers and want to exceed their demands, so we are focused on delivering unmatched value with customer centric products and services that are future proof. Flow subscribers on our Fibre Extreme package can now access up to one gigabyte speeds and subscribers on our Fibre Plus and Fibre Max package, as of April 1st, are also now benefitting from up to 5x more speeds.”
This is third speed boost for Flow customers in the last two years. This comes under the umbrella of the the Company’s recently launched “Working for You” campaign, where technicians are going into the neighborhoods across the island to conduct repairs, decommission copper cables, and increase the brand’s visibility in local communities.
“To date several neighborhoods have been served by technicians and the company will continue to go across the islands to ensure each neighborhood receives personal attention. We recognize that over the past few months some customers have experienced issues with the quality and delivery of our services. This is not what we stand for. Flow remains committed to providing technology and innovation
that enables growth and positively impacts lives”, says, newly appointed Head of Technical Operations, Simeon Thomas.
Thomas adds, “We have been closely monitoring and reviewing every aspect of our network and there is room for improvement across each of the islands. Where we find shortcomings, we are taking concrete actions and assigning our technicians to rapidly make all necessary adjustments and improvements for our customers”.
Flow has made significant investments in expanding and modernizing its infrastructure and delivering a more robust and reliable network paving the way for the country’s digital transformation.
For more information on speed increases visit https://www2.discoverflow.co/turks-and-caicos/price-adjustment-speed-increase on our website.
Thank you for your usual assistance in sharing our stories.
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