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TCI: Overtime and Holiday Pay for Immigration Officers

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#Providenciales, May 28, 2019 – Turks and CaicosOThe Ministry of Immigration, Citizenship, Labour and Employment Services refer to a cartoon rendition “Under the Tree” by Benneth Williams on 7 page of the May 18 – 24, 2019 edition of the Turks and Caicos Weekly Newspaper.

The cartoon depicts several assumptions and more notably the references to the questions surrounding the payment of “nightly, holidays and weekends pay”.

It is necessary for the Ministry responsible to clarify and correct the article for the benefit of the general public.

In March 2017, an Audit was undertaken of the overtime paid by the Immigration Department. Recommendations from the report included:

  • Adherence to the overtime rates stipulated in the Public Service Handbook
  • A Shift system should be implemented at the Providenciales Airport, Blue Heron and other units where it may be feasible.

On April 12, 2018, a shift system was implemented to ensure officers are not overworked, assist in reducing the need for overtime and provide adequate Immigration overage at the Ports.

This was done in accordance with Section 3.1 of the Public Service Handbook 2016 which outlines the following terms and conditions of the Shift or Roster Systems

Some officers are required to work on a shift or roster system.  This will be noted on the job description.  The Delegated Manager will determine the shift pattern or roster.   The shift pattern or roster will be given to officers in writing at least 7 working days before its operation.

The following rules apply to any such systems: 1. The total hours of work will be on average no more than 40 hours per week and no less than 34.5 hours per week over the period of a month (pro rata for part-time officers). 2. In any one week, the working hours will not exceed 48 hours. 3. In any one day, the working hours will not exceed 12 hours. 4. In any one day, at least 11 consecutive hours are not scheduled for work. 5. Lunch time is not counted as working hours. 6. Lunch time will be a minimum of 30 minutes. 7. A lunch break must be taken if the work day is more than 6 hours. 8. At least one day each week will be free of working hours.

Overtime and Holiday will be paid as per Handbook after 40 hours per week are exhausted.

Prior to the introduction of the new system, all staff were paid a flat overtime rate of US$8.00 per hour and US$10 .00 per hour for weekends and holidays.

Please see below table of comparatives of Old Rates and Current Rates of Overtime. Note that current rates in some cases have increased more than 270%:

Rates Prior to April 2018 and Current Rates
Old Rate Current Rates
Category Previous Rates Assistant Immigration Officer Immigration Officer Senior Immigration Officer Overtime/Holiday  Percent Increase Range
Overtime $8.00 $18.63 $22.22 $27.86 132.87 % to 248.25 %
Holiday $10.00 $24.39 $29.63 $37.15 143.9  % to 271.5 %

In addition, staff were paid retroactively (back pay) in accordance with the Public Service Handbook 2016 one year difference between the old rate and current rates. The average pay out for twenty one (21) staff was US$10,895.45.

The actions taken by the Government was to ensure full compliance with the laws and rules that govern the Public Sector and the entitlement therein.

The performance outturns articulated during the recent Budget Address by the Deputy Premier now former Minister responsible is a clear indication that the Department is taking the required initiatives to meet its broad objective which is, to better protect the borders of the Turks and Caicos Islands. The Ministry and Department appreciate the hard work that takes place on a daily basis by staff to achieve these outcomes.

Release: TCIG

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Minister of Tourism, Hon. Zhavargo Jolly Leads Community Connect Meetings in Grand Turk and Salt Cay  

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Providenciales, Turks and Caicos Islands (July 31st, 2026) – Experience Turks and Caicos, in collaboration with the Ministry of Tourism, has relaunched its Community Connect initiative, reaffirming its commitment to ensuring residents play a central role in shaping the future of tourism across the Turks and Caicos Islands. The meetings began in Grand Turk and Salt Cay, marking the first in a series of engagements that will be held across the country.

Led by the Minister of Tourism, Hon. Zhavargo Jolly, the meetings were held on Monday, July 27th, and Tuesday, July 28th, respectively at the Yellowman and Sons Auditorium in Grand Turk and the Salt Shed in Salt Cay.

Community Connect is a series of town hall meetings designed to keep communities informed about the work of Experience Turks and Caicos and the Ministry of Tourism, provide updates on the performance of the tourism industry, and create an open forum where residents can share their concerns, ideas and recommendations for strengthening the tourism product. The initiative reflects the Ministry’s commitment to ensuring tourism development is informed by the voices of the communities it is intended to benefit.

The meetings brought together residents, business owners and tourism stakeholders for open and insightful discussions about the future of tourism on their respective islands. Participants engaged directly with Hon. Jolly and his team, which included Deputy Permanent Secretaries Mr. Arthur Been and Mr. Ronlee James, along with Experience Turks and Caicos Product Development Manager Mrs. Candesha Mills.

Opening the meetings, Hon. Jolly stressed that Community Connect is intended to be a conversation rather than a presentation, giving residents an opportunity to help shape the future of tourism in their communities.

“We are hoping to have a dialogue about the future of tourism in Grand Turk. We want to ensure residents are prepared to take advantage of the opportunities that tourism creates, while also understanding the challenges you see, whether it is cruise tourism development or other issues, so that together we can address those gaps and better prepare our people to benefit,” he said in his welcome address in Grand Turk.

Discussion in Grand Turk covered a wide range of issues, including garbage collection, the culling of donkeys and stray dogs, hotel investment, airlift and the continued development of the island’s tourism sector.

The meeting also featured brief remarks by Mr. Donte Francis of the Grand Turk Enhancement and Sustainability Agency (GTESA), who provided an update on projects completed and those currently in the pipeline. He noted that GTESA has completed 22 projects to date and is awaiting Board approval for an additional 14 initiatives.

In Salt Cay, discussions focused largely on community infrastructure and essential services that, while not directly tourism-related, play an important role in supporting the visitor experience and the island’s long-term tourism potential. Residents raised concerns about the frequency of flights and ferry service to Grand Turk, the absence of ambulance and emergency medical services, and ongoing water supply challenges.

Reflecting on the discussions, Hon. Jolly reaffirmed his commitment to working closely with communities to ensure they play an active role in shaping the future of tourism.

“As I shared during the meetings, our communities have the power to help shape how their islands develop. My responsibility as Minister is to listen, understand the challenges they face, and ensure my Ministry is doing everything possible to create opportunities and remove barriers. I was encouraged by the honest and constructive discussions we had in both Grand Turk and Salt Cay, and I look forward to continuing this conversation across the Turks and Caicos Islands. I want to thank everyone who took the time to attend and share their views.”

Community Connect will continue in the coming months with meetings in North, Middle and South Caicos, as well as communities across Providenciales.

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Government Outlines New Healthcare Vision as Interhealth Exit Accelerates Reform  

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By Magnetic Media Newsroom

 

PROVIDENCIALES, Turks and Caicos Islands — The Turks and Caicos Islands Government says the breakdown of its relationship with InterHealth Canada presents an opportunity to reshape healthcare delivery, with plans to expand local medical services, strengthen primary care and reduce dependence on overseas treatment.

During a national briefing following InterHealth Canada’s notice terminating its hospital contract, Premier Charles Washington Misick acknowledged publicly for the first time that Government and InterHealth had been negotiating an exit from the arrangement for more than a year after what he described as an “irretrievably broken down” relationship.

Despite the contractual dispute, Misick and Health Minister Kyle Knowles stressed that healthcare services will continue uninterrupted during the transition.

“Allow us to do our job,” Knowles appealed, assuring residents that Government is actively managing the transition and safeguarding patient care.

The Premier outlined what amounts to a broader healthcare transformation built around four connected levels of care: strengthened community-based primary healthcare; expanded polyclinic services; enhanced hospital-based secondary care with greater specialist capacity; and overseas tertiary treatment only for cases that cannot be managed locally.

Among the proposals are the long-discussed establishment of intensive care units, expanded use of currently unfinished hospital space, recruitment of more resident specialist physicians and stronger contract management to oversee future healthcare agreements.

Knowles said the new polyclinic model will broaden services available outside the hospitals, including dentistry, ophthalmology, laboratory services, diagnostic imaging, gynaecology and preventative screening, helping to reduce pressure on emergency departments while improving early intervention.

Misick also acknowledged that while the hospital system significantly improved healthcare access after opening in 2010, Government believes further reform is necessary to improve affordability, sustainability and the range of services available within the Turks and Caicos Islands.

The briefing marked the Government’s most comprehensive explanation to date of its plans beyond the InterHealth contract, signalling that officials now see the transition as an opportunity to redesign healthcare delivery rather than simply replace one operator with another.

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Planning for Tomorrow: Why Sustainable Communities Begin with Good Planning

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Turks and Caicos – Every thriving community tells a story long before the first home is built. The placement of roads, the routing of utilities, the protection of natural resources and the provision of schools, healthcare and emergency services are all the result of decisions made through careful planning. While these elements are often taken for granted, they form the foundation of safe, functional and sustainable communities.

As populations grow and communities evolve, planning becomes increasingly important. It helps ensure that development takes place in locations that can support it, that infrastructure keeps pace with demand, and that public services remain accessible to those who depend on them. Good planning also considers the future, creating communities that can adapt to changing needs while preserving the quality of life enjoyed by current and future generations.

Where development occurs without adequate planning, however, the effects can be felt far beyond the boundaries of a single neighbourhood. Roads may be unable to accommodate emergency vehicles, utilities can become overstretched, and environmental resources may come under increasing pressure. Delivering public services in these circumstances often becomes more difficult and more costly, creating challenges that affect entire communities rather than individual properties alone.

For this reason, sustainable development can only emanate from careful planning. It must be ensured that homes, infrastructure and essential services develop together in a coordinated and responsible way. Every planning decision contributes to the broader picture of how communities function, grow and respond to future demands.

Supporting that process requires reliable information. Accurate data helps planners and policymakers understand where growth is occurring, identify emerging needs and make informed decisions about infrastructure, housing and public services. It also strengthens collaboration among government agencies by providing a shared understanding of the challenges and opportunities facing communities.

Within the Turks and Caicos Islands, this collaborative approach is reflected in the work of the Informal Settlements Unit (ISU), which supports a range of initiatives aimed at improving the understanding of informal settlement development. Through activities such as GIS mapping, the Social Needs Assessment Survey and collaboration with partner agencies, the ISU contributes valuable information that helps support evidence-based planning and long-term decision-making.

Strong communities are not built overnight. They are shaped through thoughtful planning, informed decisions and cooperation across government and the wider community. As the Turks and Caicos Islands population continues to grow, maintaining that focus will be essential to creating communities that are safe, resilient and equipped to meet the needs of generations to come.

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