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BAHAMAS: URCA Launches Consumer Education Tours in Acklins and Crooked Island

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#Bahamas, October 5, 2018 – A key function of the Utilities Regulation and Competition Authority (URCA) is Consumer Education. URCA recently launched its 2018 Family Island tour in the southern Bahamas with visits to the islands of Acklins, Crooked Island and Long Cay.

During the visits, town hall meetings were held in Acklins and Crooked Island providing residents with important information regarding their rights and obligations relating to services in the electronic communications and electricity sectors. URCA’s team also spoke about URCA’s role and the benefits that it delivers to consumers throughout The Bahamas. Residents learnt about recent developments such as number portability and Small Scale Renewable Generation, and the ongoing work in both sectors such as the finalization of the Bahamas Power and Light (BPL) Consumer Protection Plan. “The town hall meetings are very valuable”, said Mavis Johnson Collie, Corporate and Consumer Relations Manager, “in that they afford residents an opportunity to express their concerns about any issues related to any of URCA’s licensees and in turn they are apprised of URCA’s Consumer Complaints Handling Procedures”.

“We welcome these opportunities to engage with members of the Bahamian public across the archipelago and to open their eyes as to how URCA can assist them and work on their behalf,” stated Mr. Waldon Russell, acting Director of Electronic Communications at URCA. “For me”, continued Mr. Russell, “I am able to assess the nature and quality of the services provided by service providers first hand.”

As URCA’s electricity sector mandate is the “new kid on the block” so to speak, residents were not quite sure what regulation of the electricity sector would mean to them. “We were able to explain why it is important to regulate the sector and what that will look like for them as customers of the electricity service providers. These visits are important for the efficient and effective execution of our work at URCA because what is important to a community can vary greatly as you go from settlement to settlement and island to island,” said Mr. Mark Hudson, Regulatory Manager, Technical at URCA.

Complaints about services within the Electronic Communications Sector concerned:

  • inability to access a mandated minimal 5 channel PayTV Package;
  • the unavailability of the ‘six free to air TV channels’ which is a legacy package negotiated by Government and multiple service providers;
  • slow internet speed;
  • lack of service on long stretches of roadways connecting settlements and
  • billing for services not received. Complaints about services in the Electricity and Energy Sector concerned:
  • High bills;
  • Lack of street lights in Lovely Bay and Pinefields;
  • Insufficient location at which to pay for services

URCA’s team will follow-up with service providers and will make all attempts to have the issues resolved.

In addition to the town hall meetings, URCA’s team also took the opportunity to do walkabouts in local communities on Acklins and Long Cay, as well as make presentations to the High Schools on Crooked Island and Acklins. This allowed them to not only reach more members of the community but also to see firsthand the licensees’ local operations and locations.

URCA will continue its consumer education tours in the southern Bahamas with visits to Inagua and Long Island scheduled for late October 2018.

 

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Public Hospitals Authority Foundation Donates Dialysis Machines to Princess Margaret Hospital (PMH)

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The Bahamas, September 21, 2026 – The Public Hospitals Authority (PHA) Foundation, a philanthropic organization launched in January 2024 to support public hospitals and healthcare clinics, donated eight additional dialysis machines for the PMH Renal Services unit.

Director of Foundations, Corporate and Community Relations for the Public Hospitals Authority and Executive Director of the foundation, Alana Major, said this initiative is a part of the foundation’s “Sun, Sea and Second Chances” campaign.  PHA Foundation aims to secure 30 machines for Princess Margaret Hospital.

“As of today, with this donation, we are now up to 15 machines, so we are very excited about that,” Ms. Major said.

Other members of the foundation were present, including PHA Foundation Chairman Mr. Selvin Basden, who said the foundation is committed to doing its part in fulfilling the mandate of the Government of the Bahamas.

“One of the tenets of the Government is to ensure that access to healthcare is a human right. We are committed to ensuring that, at least from our part, we can deliver on that principle,” Mr. Basden said.

The PMH Renal Services Unit dialyzes about 150 to 170 patients annually. The unit provides care for patients who have been diagnosed with end-stage kidney disease and now need renal support. Patients who receive dialysis typically come to the unit three times a week, either on a Monday-Wednesday-Friday schedule or a Tuesday-Thursday-Saturday schedule.

Head of Department for Renal Services, Dr. Thurston Carroll, said she and the unit are excited to receive the donation, as it will replace machines that are not operating optimally.

“We are particularly excited about today’s donation because, although we have 20 stations within the dialysis unit, we have an aging fleet. These new machines and new water-treatment equipment will allow us to replace some of our aging equipment so that we can continue providing services to our patients.”

Foundation representatives noted that one or two organizations are already considering making bulk donations and if it happens, the foundation may be able to secure another 10 machines or another five machines in the very near future.

PMH Deputy Hospital Administrator Angelica Lockhart-Bastian and Hospital Administrator Mr. Tevard Bastian thanked the PHA Foundation for its donation to Princess Margaret Hospital.

Also in attendance were PHA Foundation Deputy Chairman Dr. Erecia Hepburn; Foundation guest Dr. Maria Oriakhi; Chief Biomedical Engineer Mr. Theodore Nottage; Administrative Officer Ms. Appapisa Neely; and Senior Assistant Hospital Administrator Mr. Valdez Bowe.

 

By Christina Williams 
Bahamas Information Services

BIS Photos/Mark Ford

PHOTO CAPTION:

Group Photo, from left:
– Dr. Rhea Thurston Carroll, Director, Renal Services, PMH
– Nurse Kim Harris, Dialysis Nurse, Dialysis Unit, PMH
– ⁠Sister Darnell Roker, Nurse Manager, Dialysis Unit, PMH
– Mrs. Angelica Lockhart-Bastian, Deputy Hospital Administrator PMH
– Mr. Tevard Bastian, Hospital Administrator PMH
– Mrs. Alana Major, Director, Foundations, Community and Corporate Relations, PHA
– ⁠Mr. Selvin Basden, Chairman, PHA Foundation
– ⁠Dr. Erecia Hepburn, PHA Foundation Board
– ⁠Ms. Donette Danvers, Executive Assistant, Foundations, Community and Corporate Relations, PHA

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Romer Receives Regional Leadership Award

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Miami, Florida – Director of Aviation and Deputy Director General of Tourism, Dr. Kenneth Romer was presented with The 2025-2026 Infrastructure Leadership MVP Award, during the 10th Annual Caribbean Infrastructure Forum (CARIF) held in Miami September 15-16, 2026.

According to event organizers, New Energy Events, the MVP Leadership Award is the highest individual honor in the industry and is presented to an individual who has demonstrated exceptional, strategic and visionary leadership in advancing infrastructure in the Caribbean. Chosen by an independent jury of regional industry leaders, “The recipient is recognized for their sustained impact, influence across sectors, and dedication to driving meaningful progress in policy, investment, or project delivery”, said Event Organizers.

Romer becomes only the third person from the Region, and the first from The Bahamas to receive the Leadership MVP Award, joining last year’s winner The Honourable Mia Mottley, Prime Minister of Barbados.

Represented among the Conference Speakers and present at the Award Ceremony was Minister of Energy, Utilities and Aviation, The Honourable JoBeth Coleby-Davis, who said that, “This award amplifies The Bahamas Government’s commitment to executing a vision that sets the benchmark for infrastructural investments opportunities across our archipelago while supporting exemplary Bahamian leaders like Dr. Romer, who are steering the Caribbean toward more resilient, investable, and innovative infrastructure”.

“While this award is deemed an individual honor, it is a recognition of the Bahamas’ position as a respected regional leader and more so, a reflection of the incredible talent that resides within our small, but indomitable nation that continues to punch above its weight class as the world marks the manner of our bearing”, said Dr. Romer.

Dr. Romer has been instrumental in driving post-pandemic tourism recovery alongside the transformation of airports across the Family Islands through the Government’s landmark Family Islands Renaissance initiative. Under his leadership as Director of Aviation and Deputy Director General of Tourism, the sector has embraced a strategic, forward-looking approach focused on modernizing over 19 runways and terminals, strengthening safety and resilience, expanding international and regional connectivity, and leveraging public-private partnerships to deliver world-class facilities.

Dr. Romer’s work has helped translate the National Aviation Strategic Plan into tangible infrastructure projects that are creating new opportunities for tourism, investment, entrepreneurship and economic growth across the archipelago.

In 2025, he became the first person from the Caribbean and LATAM Region to be appointed to the Board of the International Association of Airports Executives.

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Lunch Bag Wins this Back-to-School

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NASSAU, Bahamas –— This back-to-school season Caribbean Bottling Company (CBC), the local producers of Coca-Cola and Dasani products, is offering huge wins for parents and guardians in their Level Up and Win Lunchtime giveaway.

The promotion encourages consumers to share their best lunch bag creations featuring the following products, Honest Kids juice box, Minute Maid 12oz Fruit Cooler and Dasani 12oz. water. Now until September 30th, the public can post or privately share a photo or video of one of the listed products in their lunch bag.

At the end of the promotion, the top five lunch bags will be shared on social media, and consumers will have the opportunity to vote on their favorite lunchtime creations. Prizes include a $200 Kelly’s gift card, $150 John Bull gift card and six-months’ worth of each product.

Lauryn Clarke, Marketing Coordinator of Caribbean Bottling Company, shared what inspired this promotion.

” The back-to-school season is all about getting kids excited for the year ahead, and lunch boxes are a big part of that fun. We wanted to remind parents and guardians that hydration should be just as important as what is being learned in the classroom. This promotion is about encouraging families to pack a refreshing beverage their kids will enjoy and make hydration part of their everyday school routine,” Clarke said.

With a variety of brands and new flavors featured in this promotion, particularly Honest Kids’ newest flavor, Strawberry Peach Keen, and the new 12 oz. Minute Maid Fruit Coolers, CBC hopes this lunchtime giveaway will appeal to new consumers.

For more details on the Level Up and Win Lunchtime promotion, new products and events visit caribbean_bottling on social media.

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