Connect with us

Bahamas News

BAHAMAS: GBPA’s CCEI Program Supporting Growth for ICT/BPO Sector

Published

on

#Freeport, GB, September 17, 2018 – Bahamas – As Grand Bahama students head back to school, high school seniors will have more and new options to prepare themselves for the workplace, within the island’s growing Business Process Outsourcing (BPO) sector. Although Grand Bahama is a new and small player within this multi-billion-dollar industry; executives at The Grand Bahama Port Authority, Limited (GBPA), say that Freeport is ready to capture a greater share of the consistent growth and investments occurring within this burgeoning sector.

A little over two years ago, GBPA and partners, itelBPO Solutions, established the Contact Center Education Initiative (CCEI), and to-date more than 1000 students have completed the program. Whilst it was initially intended to serve the newly established ICT industry; skills gained have allowed graduates to easily assimilate into any professional environment.

GBPA president, Ian Rolle explains “We’re very pleased with the results of the CCEI program thus far, and appreciate its focus on equipping graduates with meaningful skills that are essential in building this high growth sector.  By virtue of the recent branding of Grand Bahama, as the nation’s Tech Hub, prospective companies will have natural expectations regarding our offerings and basic amenities, such as existing infrastructure (both hard and soft), and developed human capital with key skillsets to support this claim. If Grand Bahama is to be competitive, it must strive to become best in class in all of these areas.  The CCEI initiative was a deliberate effort to address the key issue of skills development, and help to position Grand Bahama as an attractive location for nearshore operations,” Rolle added.

Students going into the CCEI program can expect more Marketing and e-Commerce related courses including, E-Commerce – Intro. to Internet Marketing Strategies for Businesses; Diploma in E-Business and Social Media Strategy for Small Businesses.  These will complement existing diploma courses in Customer Service, Introduction to Sales Management and Leadership Skills in Business.

Recent statistics released by the Site Selection Group for 2017, highlighted an increase of nearly 16,500 jobs in the Call Center industry for Latin America and the Caribbean region.  Jamaica and Costa Rica accounted for the lion’s share of that increase.  Leading activities included BPO Services, Financial Services, and Telecommunications, followed by Retail Services.

Sr. Manager of Business Development for GBPA and Invest Grand Bahama, Derek Newbold, explained that Freeport has seen year on year growth within the BPO sector since GBPA attracted the nation’s 1st stand-alone operator 3 years ago.

“Freeport continues to experience steady growth across the BPO sector. We expect this trend to continue as more global companies look to set-up nearshore operations,” Newbold stated.  “Since establishing operations in 2015, itelBPO Solutions has consistently increased its headcount and has recently expanded into a new facility to accommodate this growth.”

“For many third-party players the need for referenceability is key, in order to validate that a delivery point has what it takes to perform front-office BPO functions.  In the case of Grand Bahama, these providers come in the form of itelBPO and the newly launched GIBC Digital.

The number of locations for delivery of English-language services has never been as varied as it is today.  Jurisdictions offer prospective investors different attributes, and in the case of Grand Bahama the focus is clearly on quality.  Grand Bahama provides stability, investor support and accessibility, alongside a pragmatic focus that we have placed on developing and growing the ICT Sector.  It is likely that as providers and their clients look for locations from which value-add services can be delivered, this jurisdiction will gain more prominence in the global outsourcing discussion.,” Newbold concluded.

 

Release: GBPA

Photo Captions:

Header: A little over two years ago, GBPA and partners, itelBPO Solutions, established the Contact Center Education Initiative (CCEI). To-date more than 1000 students have successfully completed the program. Pictured are BMES students, who were the first to access the online learning platform; they continue to produce some of the most outstanding students with exceptional score ratings.

Insert: Since establishing operations in 2015, itelBPO Solutions has consistently increased its headcount and has recently expanded into a new facility to accommodate this growth. Image: itelbpo headquarters Montego Bay, Jamaica.

 

 

 

Continue Reading

Bahamas News

Bahama Brass Band Invitation Sparks Heritage Debate Ahead of TCI Constitutional Holiday

Published

on

Turks and Caicos, August 20, 2026 – The planned participation of the Bahama Brass Band in the Turks and Caicos Islands’ inaugural Constitutional Holiday celebrations on August 30 has sparked public debate over culture, heritage and the historical contributions of Turks and Caicos Islanders abroad.

Organizers defended the invitation, saying the band’s inclusion is intended to highlight the deep historical ties between the two countries and honor Turks and Caicos men who helped establish and develop the institution in Grand Bahama.

According to the organizers, the Bahama Brass Band began in 1955 in Pine Ridge, Freeport, with Turks and Caicos Islanders, including the late Deacon Reuben Hall Sr. of Middle Caicos and Jenkins Williams and Mervin Hendfield of North Caicos, among those who helped build its foundation. The band eventually grew to more than 50 men.

The organizers also pointed to the participation of Turks and Caicos men in The Bahamas’ Independence celebrations on July 10, 1973, arguing that their contributions became part of Bahamian history while maintaining strong connections to their homeland.

Supporters say bringing the band home represents an opportunity to honor those pioneers, showcase their regional influence and expose younger generations to an important part of Turks and Caicos history.

However, concerns raised publicly described the invitation as potentially disrespectful to local culture and heritage. Organizers acknowledged those concerns, apologizing to anyone who felt overlooked or offended, while maintaining that no disrespect was intended.

The committee said the event should ultimately unite rather than divide, presenting the band’s history as evidence of the reach and resilience of Turks and Caicos heritage.

PHOTO CREDIT: Bahamas Brass Band

Continue Reading

Bahamas News

CBC Supports Opportunities for Young Bahamian Basketball Players

Published

on

NASSAU, Bahamas — Caribbean Bottling Company (CBC), local producers of Dasani products, proudly sponsored the fifth annual, Caribbean Hoopfest.

The tournament brings together Bahamian high school basketball teams and visiting teams from the United States for a competitive showcase at the Kendal G. L. Isaacs Gymnasium.  Following its inaugural year at the Kendal G. L. Isaacs gym and last year’s event at Loyola Hall, the tournament returned to the Kendal G. L. Isaacs gym this year.

During the weekend tournament, CBC kept athletes well hydrated with in-kind donations of Dasani Water, Powerade and Minute Maid Juices.

During the tournament’s final day, CBC provided additional support by offering Sprite No Sugar samples and inviting attendees to participate in its Spin the Wheel for a chance to win exciting prizes.

CBC was proud to support this incredible event, which provides young Bahamian athletes with valuable exposure to U.S. basketball scouts and coaches. This opportunity gives them the chance to earn scholarships, continue their education, and pursue their basketball careers in the United States.

Event organizer, Donald Francois shared his appreciation for CBC’s support.

“I want to express our sincere appreciation for Caribbean Bottling Company, who has been a tremendous supporter and an important part of the success of our program. Without CBC’s support, Caribbean Hoop Fest would not be able to function at the level it does today. And without Caribbean Hoop Fest, we would not have been able to provide the opportunities that have helped young Bahamian athletes gain exposure and pursue educational opportunities in the United States,” he expressed.

Since the program’s inception, several Bahamian student-athletes have been selected for scholarship opportunities, highlighting the tournament’s growing impact on the development and advancement of young basketball talent in The Bahamas.

They are: Kelvin McDowells – Guard, Wodson Antoine – Power Forward, Justin Lafleur – Guard and Sean John – Guard.

After another successful edition of the tournament, Francois shared what he hopes he and Caribbean Bottling Company can achieve in the future.

“Our vision is bigger than basketball. We want to use the platform of Caribbean Hoop Fest to educate, develop, and create opportunities for young people and their families throughout the Bahamas. With individuals and organizations committed to our mission, we believe we can continue to grow the program and make an even greater impact,” Francois said.

For more details on community support, events and new products visit Caribbean Bottling Company at www.cbcbahamas.com today.

Continue Reading

Bahamas News

More Bahamians Accessing HIV, STI Care Through NHI

Published

on

NASSAU, Bahamas — More Bahamians are accessing HIV and sexually transmitted infection-related healthcare through National Health Insurance, a trend the NHI Authority says should be viewed positively.

NHIA stressed in an August 6 statement that its 2025 figures measure healthcare utilisation, not newly diagnosed infections. They include beneficiaries screened, treated, monitored or receiving follow-up care, including people diagnosed previously.

“Increased utilisation of these services should be viewed as a positive development,” NHIA said.

The Authority pointed to “greater enrolment and use of NHI, improved access to screening and testing, continued treatment and monitoring of existing conditions, and increased willingness to seek medical care.”

The development comes amid a mixed three-year HIV picture. New diagnoses rose from 130 in 2023 to 156 in 2024, before declining to 142 in 2025.

NHIA said increased utilisation demonstrates that more beneficiaries are accessing needed healthcare and actively managing their health, reinforcing the importance of screening, early diagnosis and continued treatment.

Continue Reading

FIND US ON FACEBOOK

TRENDING