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‘Service Excellence Trumps Everything Else’ Bahamahost Graduates Told

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Bahamas, July 20, 2017 – Grand Bahama – Bahamahost held a graduation ceremony for 415 persons from Bahamas Immigration, Treasure Bay Casino, Public Service Drivers, Bishop Michael Eldon High School, Sunland Baptist Academy, Grand Bahama Academy, Pineforest Academy, Jack Hayward High School and St. Georges High School at Calvary Temple, July 18, 2017.

Guest speaker for the event was Parliamentary Secretary in the Ministry of Tourism and Aviation, Travis Robinson. Also in attendance were Parliamentary Secretary for Information and Communication in the Office of the Prime Minister, Pakesia Parker-Edgecombe, Rev. Frederick McAlpine, Member of Parliament for Pineridge Constituency, Director of Tourism for Grand Bahama Betty Bethel, and other tourism officials.

Said Mr. Robinson, a country that was number one in tourism should not be “Reclaiming our culture of service excellence” as the theme of the graduation stated, but instead should be moving forward. With the large number of graduates, he said, he was hopeful as more people are understanding the importance of the product.

He said in the focus on tourism and how to maximize its benefits, “we need to master what we have, and that’s customer service.”

He continued, “When we think about the countries in the Caribbean, Jamaica and all of the likes, they have sun, sand and sea just like we do, and we celebrate that. Yes, we have some of the most beautiful beaches in the world. And we talk about that everywhere we go. What is it that separates us from all of the other countries around the world that call themselves tourist destinations? Ladies and gentlemen, graduates, it is our hospitality. The way we greet and interact with our visitors on a daily basis.”

The Parliamentary Secretary explained that the Ministry will take an aggressive approach to educate the population that tourism is serious business as seventy cents from every dollar that we spend comes from it.

Director of Tourism for Grand Bahama, Betty Bethel spoke to the graduates about the importance of what she described as the foundational principles of any culture: honesty, integrity and pride.

“As you all know, our destination is in a state of emergency and you would also know that our government is working feverishly to turn it around. The role you will play when our destination has been fully restored again, as a vibrant centre for tourism, will be to activate everything that you have learned recently in Bahama Host training, combined with the fundamental skills and attributes that speak to honesty, integrity and pride — the values that industry leaders look for first in all persons vying to be in our tourism sector.

Ms. Bethel encouraged the graduates to be honest with themselves when deciding a career in the tourism industry. “It is a selfless act when a desire to provide service excellence trumps everything else. If this is not you, then you do not belong in the service industry. And this is where honesty comes in. Please be honest with yourselves when choosing or continuing a career in the tourism industry.”

She congratulated the graduates on their accomplishment and added that it comes at a time when all equipped, skilled and dedicated people in the tourism industry are needed in Grand Bahama.

Press Release: BIS

PHOTO CAPTION

ADDRESSING BAHAMAHOST GRADUATES – Parliamentary Secretary in the Ministry of Tourism and Aviation, Travis Robinson, on Tuesday, July 18, addressed over 400 graduates of Bahamahost. The event was held at Calvary Temple in Freeport.

BIS Photo/Vandyke Hepburn

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Bahamas News

Bahamas economic growth

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Rashaed Esson

Staff Writer

The Bahamas’ economy is in good standing according to reports from the Bahamas National Statistical Institute which released the Quarterly Gross Domestic Product Series. They indicate that quarterly GDP trends for 2023 saw increases compared to 2022, a sign of recovery from the Covid 19 pandemic.

The most significant increase was 9.9 percent in the first quarter of 2023, and the industries responsible for the growth include Accommodations and food, construction and Arts.

 

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Bahamas News

C&W COMMUNICATIONS PROUD TO BE ASSOCIATED AS ATHLETES “CHASE THE SUN”

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World Relays to be title sponsored by BTC, one of C&W’s local brands.

 

In just a few days, athletes from over fifty countries will converge in The Bahamas for the BTC World Athletic Relays Bahamas 24. C&W Communications, the parent company of BTC, is proud to be associated with this major event, which will see athletes from The Bahamas, Barbados, Jamaica, and Trinidad & Tobago competing for a place in the upcoming Olympic games in Paris.

Inge Smidts, CEO of C&W Communications, who also serves as Chair of the BTC Board of Directors will be in the stands to witness the highly anticipated relays. Smidts says, this was an event that she simply could not miss. “We are proud to support our Caribbean athletes, and we wish them well as they vie for a spot in the Olympic games.

The relays will be held one of in our markets, The Bahamas, and we are honoured to be the title sponsor of the event. The world relays represent the spirit of relentless courage and the willingness to succeed of the Caribbean people and of our business. Through partnerships like this we demonstrate our unwavering commitment to connect communities and change lives.”

In addition to its sponsorship of the event, Smidts says it was important that athletes, officials, and fans stayed connected during the games. “As a business we are focused on ensuring that our customers have access to faster, stronger, and more reliable connectivity, and we worked with our partners to make certain that athletes and guests remain connected.

We have offered e-sim cards, and we also worked with the major hotels to set up care centers to ensure that we address any connectivity concerns on the spot. Additionally, I am pleased to announce that BTC will provide free Wi-Fi at the stadium giving patrons and athletes the opportunity to share every riveting moment.”

BTC has hosted a special event just for the Caribbean athletes, at the newly renovated Queen’s Staircase in Nassau, a recently renovated historic landmark visited by thousands of tourists each day. This event gave athletes the opportunity to unwind, mingle, and to learn more about each other right before the competition.

This is the fourth time that BTC and its parent company C&W Communications have title sponsored the world relays. The BTC World Athletic Relays will be held at the Thomas A. Robinson Track & Field Stadium from May 4-5, under the theme, “Chase the Sun, from Paradise to Paris.”

 

 

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RBC appoints new Country Manager and Area Vice President for Turks & Caicos 

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RBC Royal Bank (Bahamas) Limited (“RBC”) is pleased to announce the recent appointment of Kerryl-Lyn King-Henry as Country Manager and Area Vice President (“AVP”), Personal and Commercial Banking, Turks & Caicos Islands (TCI).

In her new role as Country Manager and AVP, King-Henry will take on full responsibility for the bank’s operations, strategy, and development in the TCI market, with a strong focus on solidifying partnerships with the Government, regulatory bodies, and the local community.

King-Henry brings to the role a dynamism influenced by nearly 25 years of industry experience. Prior to her new appointment, she served as AVP of Business Banking in Trinidad and Tobago. She has held progressively senior roles within both personal and commercial banking, as well as various functional units.

King-Henry holds a Master of Business Administration (MBA) degree, with a specialization in Leadership, FinTech and Big Data Analysis, in addition to a Bachelor’s Degree in Business Administration. Further enriching her professional profile, Kerryl-Lyn is a certified John C. Maxwell Coach, Trainer, Teacher, and Speaker. Her passion for leadership and development is matched by her commitment to community service, as she actively volunteers her time and leverages her professional expertise to mentor and support others. “

Kerryl-Lyn’s extensive experience and proven leadership capabilities make her the perfect choice to lead our operations in the Turks & Caicos Islands,” said Ericka Rolle, RBC’s Managing Director and Vice President, Personal Banking, The Bahamas and TCI.

“Her commitment to excellence, combined with a genuine passion for community engagement, aligns perfectly with our Bank’s purpose of helping clients thrive and communities prosper. We are excited to see the positive impact she will undoubtedly bring to her new role,” she added.

 

 

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