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TURKS AND CAICOS OFFICE OF THE COMPLAINTS COMMISSIONER SET TO LAUNCH NEWLY ENHANCED WEBSITE

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Providenciales, Turks and Caicos Islands, 10th June 2024 – The Turks and Caicos Office of the Complaints Commissioner (Ombudsman) is excited to unveil its newly revamped website, set to go live on Tuesday, June 11th, at 12:00 pm. Under the leadership of the esteemed Honorable Rita Gardiner, OBE, the Ombudsman serves as a government body that investigates complaints of maladministration against public authorities and institutions. It strives to improve the efficiency of public services while also educating individuals about their rights.

Speaking on the updated website, Honorable Gardiner said, “Our mission is to investigate complaints, enhance services for our community, educate individuals about their rights, and provide fair and impartial assistance.” She said, “The relaunch of this new website reflects our commitment to fulfilling our mission and serving the people of the Turks and Caicos Islands. This platform will empower individuals to voice their concerns and contribute to more accountable and responsive governance.”

The newly revamped website marks a significant milestone for the organization, and will elevate accessibility, transparency, and efficiency in managing public complaints. It will also feature user-friendly interfaces while streamlining the complaint submission processes and providing valuable resources for both complainants and stakeholders. “We are set to launch the refreshed website at 12:00 p.m. on Tuesday, June 11th. This platform will play a crucial role in fostering accountability and enhancing the quality of service offered by our office. We encourage the public to visit the website at https://gov.tc/ombudsman as well as our social media channels. We invite everyone to share their feedback and make use of these services to uphold transparency and integrity in our community,” Gardiner stated.

The website will include details on the organization and its mission to investigate complaints, improve community services, educate individuals on their rights, and offer fair assistance. It will also provide access to their annual report, year-in-review, and animated videos explaining their services along with contact information. For more information, contact the Turks and Caicos Islands Office of the Complaints Commissioner (Ombudsman) by phone at (649) 338-2927 or via email at complaints_commission@gov.tc. Visit the social media pages at the Office of the Complaints Commission (TCI).

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TCI Aviation Notice System Moves from U.S. to U.K. Platform

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Turks and Caicos, May 29, 2026 – The Turks and Caicos Islands Airports Authority has quietly implemented a significant change to how critical aviation notices are distributed, shifting the publication of its Notices to Airmen, or NOTAMs, from the United States system to a United Kingdom-based platform.

In a statement issued to the aviation community, TCIAA advised that effective May 13, 2026, at noon, all Turks and Caicos Islands NOTAMs began being published through the UK NOTAM Office, operated by National Air Traffic Services (NATS), under the U Series classification.

The move means pilots, airlines, dispatchers and flight planning teams can no longer rely on the Federal Aviation Administration’s traditional NOTAM source to locate current operational notices for the Turks and Caicos Islands.

NOTAMs are essential aviation communications used to alert pilots and operators to temporary changes that could affect flight operations, including runway closures, navigational aid outages, airspace restrictions and other safety-related information.

According to the Airports Authority, the transition is part of a broader aviation modernization programme and will remain in place until TCIAA commissions its own Aeronautical Information Management and Aeronautical Message Handling System capability.

The authority stressed that the change does not affect flight operations or aviation safety.

“At this time, there is no interruption to air traffic operations or safety-critical services,” the TCIAA said, noting that operational information will continue to be communicated through established Air Traffic Control channels.

The authority urged airlines, charter operators, flight planners and other aviation stakeholders to ensure their operational teams are aware of the new publication source to avoid missing important notices.

While largely administrative, the shift represents another step in the Turks and Caicos Islands’ effort to modernize its aviation infrastructure and align more closely with international aviation information management standards.

The Airports Authority thanked stakeholders for their cooperation as the transition moves forward.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Dog Owners Charged After Pack Attack Kills Dog at Taylor Bay Beach

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Turks and Caicos, May 29, 2026 – A fatal dog attack at one of Providenciales’ most popular beaches has resulted in swift enforcement action, with authorities identifying and charging the owners of the animals involved.

The Department of Agriculture says a group of dogs attacked and killed another dog at Taylor Bay Beach in Chalk Sound on May 18, in an incident witnessed by beachgoers and visitors.

Investigators moved quickly, determining that the dogs involved were registered and owned by residents of the Chalk Sound community. Accompanied by officers from the Royal Turks and Caicos Islands Police Force, Agriculture officials visited the owners and issued citations under the Dog Control Ordinance.

Each owner was fined a total of $1,500, including a $1,000 penalty for allowing a dog to roam in a public space without a leash and a $500 fine for having a dog exhibiting aggressive behaviour in a public area.

While the attack ended with the death of a dog, authorities noted that the outcome could have been far worse had a person, child or tourist become caught up in the incident.

Minister of Agriculture Zhavargo Jolly said the government takes incidents involving uncontrolled or aggressive animals seriously and praised the swift response by enforcement officers.

“While this was an isolated incident, it is unacceptable and swift enforcement action was taken by the Department of Agriculture and the Royal Turks and Caicos Islands Police Force,” said Jolly.

The minister stressed that residents and visitors should be able to enjoy public beaches safely and that dog owners have a responsibility to keep their animals secured and under control at all times.

The Department of Agriculture is reminding pet owners that dogs must be leashed in public spaces and properly registered. Officials are also encouraging owners to ensure their animals are microchipped as part of responsible pet ownership practices.

The incident remains under review, but authorities say the case demonstrates that violations of the Dog Control Ordinance will result in enforcement action.

Angle by Deandrea Hamilton. Built with ChatGPT (AI). Magnetic Media — CAPTURING LIFE.

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Beaches Turks and Caicos and Sandals Foundation share educational material with primary school in Providenciales

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PROVIDENCIALES, Turks & Caicos Islands: May 29, 2026 – Beaches Turks and Caicos Resort and the Sandals Foundation, recently brought smiles and inspiration to students at the Community Christian Academy through a meaningful Reading Road Trip and educational material donation initiative.

The outreach effort, which forms part of the Sandals Foundation’s ongoing commitment to education and community development across the Turks and Caicos Islands, saw team members and volunteers engaging directly with students while delivering a wide range of essential school supplies.

Among the donated items were books, footballs, volleyballs, pencils, rulers, sharpeners, Bibles, Christian literature, sun glasses, writing pads, educational cue cards, erasers, markers, crayons, glue, scissors, paper clips, coloured chalk, and pens. The contributions were carefully curated to support both academic learning and extracurricular development for students at the institution.

A highlight of the day’s activities was an interactive reading session with the kindergarten and grade one classes, where volunteers shared stories and encouraged early literacy in a fun and engaging environment. The young students responded with enthusiasm, creating a lively and memorable experience for all involved.

Travel Advisor Renee Rice, who participated in the initiative alongside her family, expressed heartfelt appreciation for the opportunity to give back. “We are happy for this experience as we partnered with the Sandals Foundation and Beaches Turks and Caicos Resort in sharing in the development of education in the Turks and Caicos Islands,” Rice said. Her family actively participated in reading sessions and interacting with the students, further enhancing the impact of the visit.

Principal Krystal Vincent welcomed the initiative and emphasized the importance of such partnerships in advancing the school’s mission. “These educational materials will go a far way, and we are happy for this relationship that we have established with the Sandals Foundation and Beaches Turks and Caicos Resort in helping to support the growth of the students and the institution,” Vincent noted.

Chairman of the School Board, Pastor Bradley Handfield, also expressed gratitude during the presentation of the items. He commended the donors for their continued investment in the community and their willingness to support the nation’s youth. Pastor Handfield highlighted the significance of corporate and philanthropic partnerships in strengthening educational foundations across the islands.

The Reading Road Trip initiative is part of a broader effort by the Sandals Foundation to promote literacy and provide access to educational resources for children throughout the Caribbean.

Beaches Turks and Caicos Resort has long been an active partner in community outreach, consistently supporting initiatives that uplift local communities and empower young people. Through collaborations such as this, the resort continues to demonstrate its commitment to social responsibility and sustainable development.

The visit to Community Christian Academy stands as a testament to the power of partnership and the positive impact that can be achieved when organizations and individuals come together with a shared purpose. For the students, the day was not only about receiving supplies but also about feeling encouraged, valued, and inspired to pursue their educational journeys with confidence.

As the Sandals Foundation and Beaches Turks and Caicos Resort continue to expand their outreach efforts, initiatives like the Reading Road Trip remain vital in shaping the future of education in the Turks and Caicos Islands—one child, one book, and one meaningful connection at a time.

Photo Caption:

The Sandals foundation is a registered charity in Jamaica with the Department of Co-operatives and Friendly Societies, a CRA registered charity in Canada, a 501(c)(3) nonprofit organization in the United States and a registered charity with the Charity Commission for England & Wales that was created in March 2009 to continue and expand upon the philanthropic work that Sandals Resorts International has undertaken.  It is the culmination of over four decades of dedication to playing a meaningful role in the lives of the communities where we operate across the Caribbean. The Sandals Foundation funds projects in three core areas: education, community and the environment. One hundred percent of the monies contributed by the general public to the Sandals Foundation go directly to programs benefiting the Caribbean community. To learn more about the Sandals Foundation, visit online at www.sandalsfoundation.org or follow us on Facebook, and Instagram.

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