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Fairness Needed! Consumer Demand Outpacing supply in TCI

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Dana Malcolm 

Staff Writer 

 

#TurksandCaicos, March 20, 2024 – The boom in tourism in the Turks and Caicos Islands, while excellent for the economy, is exposing the need for urgent infrastructural upgrades in order to cope more competently and more equitably with the increased demand; already two of the country’s key utilities are showing signs of strain.

Over the weekend multiple residents called the news team complaining that they were without an essential resource, water, and now nightly restrictions are being introduced.

On March 18, Provo Water Company revealed nightly lock-offs would begin, without which they say there simply wouldn’t be enough water to go around.

“In light of the exceptionally high demand experienced from now until the end of April 2024, we have reluctantly implemented nightly water restrictions from 9:30 PM to 6:00 AM to replenish the Suzie Turn tank, which caters to two-thirds of the Island’s water needs. This measure is crucial to ensure sufficient water availability for the following day’s requirements,” the company said in an emailed letter to consumers.

Holding a 65-year government contract, Provo Water is the older and more extensive provider of the two local water services currently in operation in the Turks and Caicos, the other being Leeward Water Services. It’s now telling customers they should consider backup water drums to make up the 9-hour gap where water will be turned off. In tandem with the lock-offs are necessary maintenance runs.

Residents say they had already been experiencing disruptions prior to the announcement; the news team was flooded with comments including:

“Water pressure terrible over here in Belglade,” another resident said, “The water problem has been worse lately. Even the hotels are having issues now.”

Residents reported low water pressure to total water loss in their homes all across Providenciales, issues the company has warned could occur.

Tourists are similarly affected and with air arrivals up six percent in January and 13 percent in February according to statistics released this week by Experience Turks and Caicos; long stay visitors numbered over 126,000 guests for the first two months of this year.  This figure would add to the resident population.

Melissa Monko, a guest, posted in the Facebook Group ‘Turks and Caicos Tourist Guide,’ that her Turtle Cove getaway was out of water, sharing the notice from Provo Water Company.

“It was off in the mornings and afternoons for several days. Seems they have a plan in place now,” she said.

The utility company says it recognizes the inconvenience caused and is now engaged in expansions across Providenciales to alleviate the problem. Cited as fixes from are, new transmission mains to be completed by May, valve replacements, to be completed by September, and a new desalination plant.

The Energy and Utilities Commission has been in consistent dialogue with the water company and after carrying out their own assessment, have found the lock-offs necessary. It now says the EUD is supportive of the plans to increase capacity, but are warning that they will be carrying out strict oversight to make sure the measures are not only effective but do not come at the undue cost of residents.

“The EUD has maintained open lines of communication with PWC, thoroughly discussing the immediate challenges, the anticipated increase in demand, and the company’s strategic mitigation plan,” said Delano Arthur, Energy & Utilities Commissioner who added, “It is our priority to ensure that these necessary infrastructure upgrades and expansions are executed in a manner that balances reliability, sustainability, and affordability for all residents and businesses in Providenciales.”

Also looking to expand its services is the Turks and Caicos’ sole power company, but in that effort, there is a proposed increase in the electricity rate. An application for the increase has already been lodged by FortisTCI.

”Over the past few years, the Turks and Caicos economy has experienced robust economic growth. This has led to increased demand for electricity. The rising demand requires expansion to the electricity system to ensure continued reliable service to our customers. This, together with high inflation and rising interest costs, are the primary reasons for the electricity rates review,” FortisTCI shared with the public.

That rate increase is currently under review by the government, and in an effort to better regulate all utilities, TCIG is in the process of introducing a draft policy for Public Utility Regulatory Reform, which it hopes will guide the provision of higher-quality services.

It’s another significant indicator that the sheer number of people travelling in and out of the British overseas territory and new people coming in to add to the labour force is overwhelming to the current infrastructure.

Regarding travel, the Providenciales International Airport is another, possibly the most glaring, example of just how interest and intrigue are growing more quickly than infrastructural development.

On March 16, two days before the water restriction announcement and three days after the electricity rate increase application was disclosed, over 10,000 guests were scheduled to pass through the airport.  However, the Providenciales International was unable to manage the record-setting passenger demand.  With flights unable to land, it forced delays and cancellations and resulted in 528 guests having to overnight in the destination which had little to no rooms available.

No industry is being spared the crush, banking is also affected. During an attempt at digitization, several banks shut their doors replacing teller services with full-service Automated Banking Machines. Unfortunately, residents and tourists report that the ABMs are usually low on cash and often out of service making it difficult to access their money.

The government has also recognized that the current roads are unsustainable, single routes lead to some of the most important infrastructure like airports, causing chaos whenever there are disruptions. A new consultation is being undertaken to find out how best to rework the country’s road network to manage the explosion of motor vehicles and the traffic congestion it is creating.

Now that the bi-partisan Vision 2040 document is launched by the Turks and Caicos Islands Government, it may more clearly chart the way forward in identifying trends, predicting demands and instituting commonsense plans which result in an island nation ready to embrace the growth it is gunning for.

Until there is deeper consideration, there will remain an unfair burden on the consumer who – often without compensation – is left to withstand or wilt under the weight of any failure to forecast, that includes all of the fumbles and fouls that go along with it.

Bahamas News

Diamond Stubbs, 17 • Betrica Brown, 19 • Stania Webb, 19 • Fourth victim yet to be identified

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Deandrea Hamilton | Editor

Six road deaths in two days leave a nation searching for answers

NASSAU, The Bahamas – A nation that only days ago celebrated graduations, scholarships and bright futures is now united in grief as six lives were lost on Bahamian roads in just two days, including four young women whose deaths have shaken the country to its core.

The names Diamond Stubbs, 17; Betrica Brown, 19; and Stania Webb, 19 have become the heartbreaking symbol of one of the country’s deadliest road tragedies in recent memory. A fourth young woman, believed to be 18 years old, had not been publicly identified by authorities up to publication time, as families continued to mourn and await official confirmation.

The four were among eight occupants travelling in a gray Mazda when it crashed into a tree on Shirley Street shortly after 1 a.m. Sunday. Police said the 19-year-old driver reportedly struck a pothole, looked back toward his passengers and lost control before the vehicle slammed into the tree. Three young women died at the scene, while a fourth later succumbed to her injuries in hospital. Four others, including the driver, remain hospitalized as investigations continue.

The tragedy’s impact reached the House of Assembly on Monday, where Members observed a moment of silence – led by Prime Minister Philip Davis – in honour of the young women whose lives were cut tragically short.

What has resonated most across the country is not simply how they died, but who they were.

Diamond Stubbs had just graduated from Old Bight High School in Cat Island as valedictorian and head girl. She was preparing to attend Langston University in Oklahoma on scholarship and was remembered by her father as an exceptional student who earned virtually every academic award presented at graduation while inspiring other young people to pursue their dreams.

Betrica Brown, who called both Cat Island and Abaco her homes, had recently travelled to Nassau to secure her student visa. Youth and Sports Minister Mario Bowleg said she was preparing to begin college on a volleyball scholarship.

Stania Webb had already distinguished herself at Langston University, where she earned both President’s List and Honour Roll recognition after graduating from Old Bight High School at just 16 years old. Family members remembered her as a quiet, ambitious young woman deeply committed to her Christian faith and education.

Speaking in Parliament, Prime Minister Philip Davis described the loss as heartbreaking, extending condolences to the families, classmates and loved ones whose lives have been forever changed. He urged Bahamians to keep those still hospitalized and the grieving families in their prayers. Similar expressions of sympathy came from across the political divide, churches, schools and communities throughout the country.

Some residents were also chided for sharing gruesome and graphic photos and video in the hours following the shocking car crash.  Relatives said it made a difficult, heartbreaking time more unbearable.

Condolences poured in from government and Christian ministers; The Bahamas Union of Teachers; The Bahamas Christian council and other leaders from across the islands.

The national tragedy extended beyond New Providence. Also on Sunday, 26-year-old Nica Julien lost her life in a separate traffic collision in Grand Bahama. Then, on Monday, a road traffic accident claimed the life of a 30-year-old man on the highway of Abaco.

Together, the six deaths have transformed what should have been a season of celebration with graduations and independence festivities in play, into one of national mourning, leaving families, communities and an entire country searching for answers—and praying that no more names are added to the list.

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DDME Hurricane Preparedness Expo, Huge success in The Nation’s Capital

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Providenciales, Turks and Caicos Islands – Friday, 26 June 2026: The Department of Disaster Management and Emergencies (DDME) successfully hosted its Hurricane Preparedness Expo this past Friday, 19 June 2026, at the Dillon Hall in Grand Turk. Residents and visitors attending the event, took full advantage of the opportunity to learn more about hurricane preparedness while participating in exciting activities and receiving complimentary tokens.

The expo brought together several key partners and stakeholders, including the TCI Red Cross, Do it Center (Building Materials), Pelican Energy TCI, Interhealth Canada, TCI Regiment, Health Promotion and Advocacy Unit, Aged Care and Rehabilitation TCI, the Environmental Health Department, Survey and Mapping Department and the Public Works Department.  These stakeholders and vendors contributed to the event’s success by sharing valuable information and products aimed at helping individuals and families prepare for the hurricane season.

Both the Director and Deputy Director for DDME addressed attendees and emphasised the importance of remaining vigilant throughout the Atlantic Hurricane Season.  DDME Director, Lt. Col (Ret’d) Jason Hills stated, “Preparedness is not a one-time activity but an ongoing responsibility. We encourage everyone to take the necessary steps by staying informed and ensuring their emergency plans and supplies are up to date,” DDME Deputy Director Ms. Kevaun Lucas added that, “It only takes one storm to change lives and communities forever. That is why preparedness cannot wait until a hurricane is on our doorstep, take the time now so you will not be caught off guard later.”

DDME would like to take this opportunity to express gratitude to all vendors and persons from the Grand Turk community that attended this event.  We also express our sincere thanks to The Hon. Otis Morris and Hon. Sharon Simons for their presence and participation.

The Hurricane Preparedness Expo forms part of the DDME’s ongoing public awareness and community outreach initiatives during the Atlantic Hurricane Season. These events aim to strengthen preparedness and resilience across the country.  The public is warmly encouraged to attend DDME initiatives and take an active role in hurricane preparedness.

UPCOMING CHURCH SERVICE

Sunday, 28 June 2026  •  St. Mary’s Pro-Cathedral, Grand Turk  |  9:00 AM (New time)

OTHER UPCOMING EVENT

Saturday, 4 July 2026  •   Community Hurricane Scavenger Hunt, Meeting point: Oseta Jolly Primary School, Providenciales |  2:00 pm – 5:00 pm

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Turks and Caicos Islands Expands US Reach with New United Airlines Denver Route  

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Providenciales, Turks and Caicos Islands (June 26th, 2026) — The Turks and Caicos Islands is celebrating another major airlift milestone with the announcement that United Airlines will launch new nonstop service between Denver International Airport (DEN) and Howard Hamilton International Airport in Providenciales (PLS) beginning December 2026.*

The new weekly service marks a significant expansion of United Airlines’ established presence in the Turks and Caicos Islands and is the result of extensive negotiations with the Turks and Caicos Islands Airports Authority (TCIAA).

This announcement comes on the heels of the Turks and Caicos Islands’ successful roadshow in Denver, where the delegation, led by the Premier, Hon. Charles Washington Misick, was warmly welcomed by Governor Jared Polis, who proclaimed May 20th, 2026, as Turks and Caicos Islands Friendship Day in Colorado in recognition of the growing ties between the destination and the state.

Premier, Hon. Charles Washington Misick, said this new route will open up new opportunities for the Turks and Caicos Islands.

“This new direct service between Denver and Providenciales is tremendously exciting for the Turks and Caicos Islands. Denver is one of America’s great aviation gateways, opening convenient access to Colorado, California, and the entire western United States. Having already established strong links to the eastern and midwestern markets, we are delighted to now extend our reach to the west. We are confident this route will unlock significant opportunities for tourism, business, and investment and further strengthen our ties with the United States,” he said.

Minister of Tourism, Hon. Zhavargo Jolly, welcomed the announcement as a strong endorsement of the destination’s growing appeal and the Ministry’s continued efforts to diversify source markets and expand airlift.

“This new service between Denver and Providenciales represents another important step in expanding the global reach of the Turks and Caicos Islands. For many years, our strongest air connections have been concentrated along the East Coast and in the Midwest of the United States. Today, we continue our strategic expansion westward, creating direct access to one of North America’s most dynamic and affluent regions. This route strengthens our ability to attract visitors whose interests align naturally with the Turks and Caicos Islands’ tourism product—from luxury travel and wellness experiences to diving, outdoor adventure, and second-home ownership,” he said.

Minister of Physical Planning and Infrastructure Development, Hon. Arlington Musgrove, described the announcement as another important step in strengthening the destination’s connectivity and competitiveness.

“This new service is the result of continued collaboration between the Government, the Turks and Caicos Islands Airports Authority, Experience Turks and Caicos and our airline partners. Expanding air access is critical to sustaining tourism growth, and we are pleased that United Airlines continues to recognise the immense opportunity that exists here in the Turks and Caicos Islands,” the Minister said. “As part of our broader strategic vision, we have been deliberately cultivating and developing routes from the western portion of North America — a market of enormous potential — with the goal of securing greater overall air capacity into our destination.”

“We’re excited to give our customers yet another non-stop option between the Caribbean and Denver,” said Tom Kozlowski, Senior Manager of Latin, Caribbean, & Hawaii Network Planning, United Airlines. “United is the largest carrier in Denver, and this new addition will be the westernmost service from Turks and Caicos to the US, opening new tourism opportunities. We know our customers in Denver and surrounds will enjoy easier access to beautiful beaches, unique island charm, and vibrant culture in one of the Caribbean’s most sought-after destinations.”

The addition of the Denver route further strengthens the Turks and Caicos Islands’ airlift portfolio and builds on recent successes in expanding access from key and emerging markets. Experience Turks and Caicos and the Turks and Caicos Islands Airports Authority will continue working closely with airline partners to identify opportunities for strategic growth and enhanced connectivity.

The new route will be operated by a Boeing 737 MAX 9 aircraft featuring 179 seats, including 20 in business class and 159 in economy.

The tentative flight schedule is below:

Route Start Date/Frequency Departure Time Arrival Time Aircraft
DEN – PLS Dec. 19, Weekly on Saturdays 10:00 17:00 Boeing 737 MAX 9
PLS – DEN Dec. 19, Weekly on Saturdays 13:35 17:21 Boeing 737 MAX 9

Schedule subject to change.

Customers can book flights at united.com and on the United app.

*Subject to Government approval

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