Connect with us

News

She Pivoted then She Soared: Meet Sandra Lightbourne, Telephone Operator Turned Executive Office Manager at Beaches Turks and Caicos

Published

on

February 29, 2024                                                                                           

 

PROVIDENCIALES, Turks & Caicos Islands: In 1983, Sandra Lightbourne embarked on her professional journey at a popular telecommunications company, as a telephone operator. Little did she know that her career would evolve into a remarkable story of resilience, adaptability and continuous growth.

She quickly proved her mettle and climbed the corporate ladder. From the sales department to customer service, and later as the billing and credit control manager, she demonstrated not only a keen understanding of the industry but also an ability to excel in diverse roles.

However, every success story has its challenges. After facing redundancy, Sandra embraced change and transitioned into the dynamic world of hospitality. In August 2013, she started anew as an administrative assistant at Beaches Turks and Caicos (BTC). She described her transition to the hospitality industry as a smooth one owing to the fact that she had received extensive customer service training and brought with her experience, and a fresh perspective to her new environment.

“I will never forget the wise counsel of one of my customer service lecturers, Mary Duprose who said, ‘to be successful in anything you do, do it right the first time.’ Because of this teaching, I have always had a keen eye for detail. It has been embedded in me to always carry out a task to the best of my ability. There is no compromise for me when it comes to that.”

Additionally, she is appreciative of the continuous training and development she has had through the Sandals Corporate University. She has completed several courses, some of which are:  Leadership Excellence Level 2, Professional Communication, Professional Leadership and Art of Selling. She has also successfully fulfilled the requirements for the Autism and Sensory Awareness Training Programme with the International Board of Credentialing and Continuing Education Standards (IBCCES).

When asked what she loves most about her job, Sandra shared, “helping people is who I am. I enjoy solving guest and team member issues. Of course I do not like to know that situations arise to make a guest disgruntled but when it is brought to my attention and my intervention appeases them, it brings me great satisfaction.”

Sandra is so passionate about guest satisfaction that in a lighthearted moment she quipped, “if I were to have a superpower it would be to create smooth, perfect vacations thus eliminating guest concerns.”

Her dedication and contributions have not gone unnoticed. She recalls her most memorable experience at BTC being the time she was selected to participate in a familiarization tour of other resorts within the Sandals chain. She was chosen to be among a small group that flew to Grenada, Barbados and Antigua on the company’s private jet. “I was both humbled and honoured to have such an opportunity to see what the other resorts had to offer. This experience helped us to evaluate ways in which we could improve our resort.”

With such a mindset, it is no wonder that just two years into her role, Sandra earned a well-deserved promotion to executive administrative assistant, showcasing her commitment to excellence.

The pinnacle of her career came in 2021 when she was bestowed with the distinct honour of serving as the executive office manager. This recognition not only reflects her exceptional skills but also speaks volumes about her leadership qualities and the impact she has made at BTC. She continued to receive accolades and was one of the recipients of the Pace Setter Award in 2023. The Pace Setter Award, formerly known as the General Manager’s Award, is awarded to a team member who leads from the front and is always working alongside members of their team. He/she is punctual, hardworking, and reliable and is always willing to go the extra mile. The awardee is one who inspires the team and accepts nothing less than excellence. Sandra embodies these qualities.

She has been inspired by Managing Director, James McAnally. “Jamie has had the most profound impact on me, not only because I work directly with him but I recognize the passion that he has for the success of the resort. He knows the property and though there is so much to manage, his personable nature always inspires that personal touch which makes me feel valued. Other team members have attested to this.”

The respect between the two is mutual. The Managing Director, in highlighting what he admires most about Sandra shared, “I respect Sandra for her innate qualities of care, steadiness and confidentiality. As our world becomes increasingly busy and with so many team members and guests, Sandra is a pillar of stability in our Executive Office. She not only represents the resort on a global scale but also me personally, and having someone I can trust is something I am grateful for.”

Outside of work, Sandra enjoys spending time with her four children and grandson as she seeks to instill in them positive values that will help them recognize their full potential. “I want them to be the best, not just in terms of rank or winning but more so in terms of character and the positive influence I would like them to have on their peers.”

Sandra has turned setbacks into opportunities. Her journey serves as an inspiration to aspiring professionals, highlighting the importance of adaptability, continuous learning and unwavering determination in the ever – evolving professional world. As Sandra continues to thrive in her current role, her story remains a testament to the potential for growth and success that lies within every career, regardless of the obstacles faced along the way.

 

Caption: Sandra Lightbourne, Executive Office Manager at Beaches Turks and Caicos shares a smile as she sits at her desk at the World’s Number One All-Inclusive Family resort

Continue Reading

Bahamas News

Monument Beverage Co. Caribbean Wines & Spirits Uniquely Bahamian Newest Product

Published

on

NASSAU, Bahamas — Caribbean Wines & Spirits (CWS), The Bahamas’ premier wines and spirits distributor is proud to announce the launch of Monument Beverage Co., its newest 100% locally produced ready-to-drink alcoholic cocktail.

Monument, “Made to Celebrate”, perfectly encapsulates everything the brand represents. Created and distributed by CWS, Monument is inspired by culture, crafted with excellence and bursting with innovation.

This unique beverage celebrates island living with three bold flavors, Ginger Lime, Peach Passion and Melon Fizz. All of which can be enjoyed at an ABV of five-point-two percent.

The brand’s creativity really shines through each can’s packaging. Bold colored stripes, cherished native flora and fauna and of course, national monuments can all be found on each can.

The beverage’s two year plus development is a testament to CWS’ dedication to quality and innovation. Countless hours of tastings, reformulations, focus groups and package design reviews all paid off with the creation of Monument.

Karla Wells-Lisgaris, Chief Commercial Officer of Caribbean Wines & Spirits and Caribbean Bottling Company (CBC), local producers of Coca-Cola and Dasani products, shared what this authentically Bahamian made product launch means for the company.

“When we were conceptualizing Monument, we wanted to create a product that not only tasted like The Bahamas but would be an ode to the nation as well. With those two thoughts in mind, I, along with a team of experts, created three incredible flavors we believe really connect with and celebrate the essence of island living,” she said.

“Additionally, being that Monument is the first product to be 100% manufactured by Caribbean Wines & Spirits, we really wanted to ensure that both the flavors and packaging honored our rich heritage. On each of the cans, you can find various monuments such as the Nassau Public Library in New Providence, the Garden of the Grove in Grand Bahama and the Hatchet Bay Silos in Eleuthera; all of which pay homage to our diverse Bahamian heritage.” Wells-Lisgaris concluded.”

The historic monuments found throughout our islands are more than places we pass every day; they are reminders of who we are, where we’ve come from and the stories that connect us as Bahamians.

Monument is perfectly formulated with quality ingredients, and each can celebrates a collection of these cultural icons from across The Bahamas.

Whether chilling solo beachside, gathered around a family table or backyard a grill with friends, make Monument your sip of choice.  Monument is made to celebrate, visit  www.cwsbahamas.com today for more details.

Continue Reading

Bahamas News

Lady Kayla Crowned Goombay Punch Cup Sailing Champion of 2025/2026

Published

on

L–R: Joss Knowles, Kianno Hutchinson, Jazmin Darling, Assistant Marketing Manager at Caribbean Bottling Company and Dallas Knowles receiving a donation on behalf of the Exuma Sailing Club at the Long Island Regatta awards ceremony.

NASSAU, Bahamas —– Caribbean Bottling Company (CBC), local producers of Coca-Cola and Dasani products, is proud to crown Lady Kayla of Exuma as this year’s annual Bahamas Goombay Punch Cup winner.

CBC created the Bahamas Goombay Punch Cup to further the advancement of sailing and Bahamian culture through monetary and social support. The competition judges the skipper’s performance across three regattas, The Best of the Best, the National Family Island and Long Island Regattas.

The winning sloop led by Kianno Hutchinson and Joss Knowles showcased their skillmanship in the E-Class category across each round of competition. In addition to winning the trophy, the skippers were awarded a $5,000 donation, an $8,000 stipend to the junior sailing club of their island and a limited-edition Lady Kayla Bahamas Goombay Punch commemorative can, which will be released soon.

Jonathan Thronebury, Marketing Director of CBC shared the significance behind The Bahamas Goombay Punch Cup.

“The Bahamas Goombay Punch is more than a beloved local brand; it’s a vibrant part of our cultural fabric. Just like sailing, our national sport, it carries a rich legacy that spans generations. Recognizing this shared history, we’re proud to support initiatives that celebrate and advance Bahamian culture,” he said.

Hutchinson and Knowles shared what this win meant for them.

“I felt super proud when I realized we won. I am grateful and thankful to God, for good coaches and Joss. It was really an honor winning the Bahamas Goombay Punch Cup,” Hutchinson expressed.

“I am very honored to have been able to compete in the Bahamas Goombay Punch Cup, I think it is a great concept and idea for a competition and really adds a new motive throughout the regattas. The whole championship was super competitive, and every single race was a fight. Alvington McKenzie was extremely competitive and had us until the Long Island regatta, which made it a very fun and tough competition. Very excited to have been the winner of a super close championship,” Knowles revealed.

Lady Kayla’s owner, Dallas Knowles, shared the team’s winning strategy.

“In sailing consistency is key and our guys in Lady Kayla are some of the best in the business at staying near the top.  In the end, that was enough to secure their first Bahamas Goombay Punch Cup win. We are so proud of Joss and Kianno for what they have done in Lady Kayla.  Thank you to Caribbean Bottling Company for such an amazing and forward-thinking initiative,” Knowles shared.

The Bahamas Goombay Punch Cup is proud to continue its impact on sailing and community building through clean and fair competition.

For more updates on the Bahamas Goombay Punch Cup and Caribbean Bottling Company visit the website www.cbcbahamas.com today.

Continue Reading

News

Minister of Tourism, Hon. Zhavargo Jolly Leads Community Connect Meetings in Grand Turk and Salt Cay  

Published

on

Providenciales, Turks and Caicos Islands (July 31st, 2026) – Experience Turks and Caicos, in collaboration with the Ministry of Tourism, has relaunched its Community Connect initiative, reaffirming its commitment to ensuring residents play a central role in shaping the future of tourism across the Turks and Caicos Islands. The meetings began in Grand Turk and Salt Cay, marking the first in a series of engagements that will be held across the country.

Led by the Minister of Tourism, Hon. Zhavargo Jolly, the meetings were held on Monday, July 27th, and Tuesday, July 28th, respectively at the Yellowman and Sons Auditorium in Grand Turk and the Salt Shed in Salt Cay.

Community Connect is a series of town hall meetings designed to keep communities informed about the work of Experience Turks and Caicos and the Ministry of Tourism, provide updates on the performance of the tourism industry, and create an open forum where residents can share their concerns, ideas and recommendations for strengthening the tourism product. The initiative reflects the Ministry’s commitment to ensuring tourism development is informed by the voices of the communities it is intended to benefit.

The meetings brought together residents, business owners and tourism stakeholders for open and insightful discussions about the future of tourism on their respective islands. Participants engaged directly with Hon. Jolly and his team, which included Deputy Permanent Secretaries Mr. Arthur Been and Mr. Ronlee James, along with Experience Turks and Caicos Product Development Manager Mrs. Candesha Mills.

Opening the meetings, Hon. Jolly stressed that Community Connect is intended to be a conversation rather than a presentation, giving residents an opportunity to help shape the future of tourism in their communities.

“We are hoping to have a dialogue about the future of tourism in Grand Turk. We want to ensure residents are prepared to take advantage of the opportunities that tourism creates, while also understanding the challenges you see, whether it is cruise tourism development or other issues, so that together we can address those gaps and better prepare our people to benefit,” he said in his welcome address in Grand Turk.

Discussion in Grand Turk covered a wide range of issues, including garbage collection, the culling of donkeys and stray dogs, hotel investment, airlift and the continued development of the island’s tourism sector.

The meeting also featured brief remarks by Mr. Donte Francis of the Grand Turk Enhancement and Sustainability Agency (GTESA), who provided an update on projects completed and those currently in the pipeline. He noted that GTESA has completed 22 projects to date and is awaiting Board approval for an additional 14 initiatives.

In Salt Cay, discussions focused largely on community infrastructure and essential services that, while not directly tourism-related, play an important role in supporting the visitor experience and the island’s long-term tourism potential. Residents raised concerns about the frequency of flights and ferry service to Grand Turk, the absence of ambulance and emergency medical services, and ongoing water supply challenges.

Reflecting on the discussions, Hon. Jolly reaffirmed his commitment to working closely with communities to ensure they play an active role in shaping the future of tourism.

“As I shared during the meetings, our communities have the power to help shape how their islands develop. My responsibility as Minister is to listen, understand the challenges they face, and ensure my Ministry is doing everything possible to create opportunities and remove barriers. I was encouraged by the honest and constructive discussions we had in both Grand Turk and Salt Cay, and I look forward to continuing this conversation across the Turks and Caicos Islands. I want to thank everyone who took the time to attend and share their views.”

Community Connect will continue in the coming months with meetings in North, Middle and South Caicos, as well as communities across Providenciales.

Continue Reading

FIND US ON FACEBOOK

TRENDING