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InterCaribbean Airways travelers fuming over poor treatment

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Dana Malcolm 

Staff Writer 

 

 

#TurksandCaicos, July 31, 2023 – Travellers in the Turks and Caicos believe the time is now come to mirror US efforts to better protect the rights of passengers when airlines fail to deliver on their services, which includes extreme delays.

InterCaribbean Airways had to put out major fires of dissatisfaction when people booked on a couple of their flights into the Dominican Republic spent days trying to get to their destination.

Magnetic Media was told a group of customers who were supposed to fly to Santiago via InterCaribbean Airways on Saturday July 15, were deferred twice after over eight hours of waiting each time.  Included in that number is a young special needs woman with a heart condition.

Major grievances were conveyed to us by residents, including issues with poor communication and poor treatment.

Vikiana Belliard spoke to our news team around 11 am on Monday (July 17) and by that time, she said her family should have been at a cardiologist appointment in the Dominican Republic.  It’s the reason why they had booked the Saturday afternoon flight in the first place.

However, they ended up stranded in the TCI with barely any communication from the airline.

“The flight was supposed to be on Saturday at 3 o’clock so my family got to the airport at 12pm two hours ahead of time.”

They were checked in without difficulty but their experience went downhill after that.

“Someone came and let them know that the flight would be delayed until 5 pm.  When 5 o’clock came someone said the flight would be delayed again to 8 at night.  They waited until eight and then someone came in and told them ‘you all have to leave, the flight has been canceled,” she explained to us.

Following this experience, these customers went home frustrated but still hopeful that they would make the appointment.  On Sunday they were told the flight was still on and the airline would contact them when it was time to come in.

At around 12 p.m, they received a call to present themselves for another 3 p.m. flight.  Belliard says they dropped everything and rushed to the airport, but it was in vain as they would be subject to the same treatment as the day prior.  After waiting for hours once more they left at 11 p.m.

Video footage of the long and arduous process showed the family trying to speak to an employee which developed into an argument before the employee picked up her book and left the counter, walking away from the angry customers.

Finally on Monday, they visited two  interCaribbean Airways’ offices.  At the first location no one could help, they were told they would have to speak to management. T hey moved onto a second location near Kishco.

“When we got here, they were telling us to calm down and be quiet, the plane was broken and needed maintenance.“

Nonchalant is how Belliard describes the attitude of the staff she spoke to after traveling between the two different locations in an attempt to get answers.

Despite being aware that their flight mishap  would’ve caused the family to miss a doctor’s appointment, Belliard says there was no acknowledgement or offer of compensation for that inconvenience or for their time.

When we spoke to her, the most the airline had offered to do was get them on a flight on the coming Saturday. Within an hour, however, they had updated that to a Monday afternoon flight.

The family did finally get into Santiago on Monday, but unabashedly expressed their displeasure at how they were treated.  Belliard expressed her anger and confusion at the treatment meted out to them as paying customers.

At the time of our initial news reporting, interCaribbean did not provide any formal or reassuring comments on the troubling situation.

On the evening of Wednesday July 19, the company issued a detailed explanation of what went wrong and what they were doing to address the issues of shortages and supply chain issues.

“Due to unforeseen temporary staffing issues, it will likely take a few additional days for schedules to return to normal.  Conscious that punctuality is a key component in air travel, we are making every effort to mitigate future disruptions.  We regret that communication lapses exacerbated the negative experience for our valued passengers,” it said.

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Six Unauthorised Structures Demolished During Multi-Agency Planning Enforcement Operation

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Before demolition

After demolition

Providenciales, Turks and Caicos Islands – Friday, 17 July 2026: The Planning Department, with support from the Informal Settlements Unit (ISU), and the Crown Land Unit conducted a coordinated enforcement operation on Thursday, 2 July 2026, resulting in the demolition of six unauthorised structures on private property at Block and Parcel 60502/48. Security for the operation was provided by the Royal Turks and Caicos Islands Police Force.

The enforcement action followed the issuance of an Enforcement Notice by the Planning Department on 29 January 2026, advising the persons responsible for the structures that they had been erected without the necessary planning approval and were required to be removed. Following the expiration of the compliance period, a multi-agency operation was organised to carry out the demolition.

Before demolition activities commenced, personnel conducted a comprehensive inspection of the site to confirm that all structures were unoccupied and free of gas cylinders or other hazardous materials. These precautionary measures were undertaken to safeguard the welfare of both the enforcement teams and the public while ensuring the operation was carried out safely and efficiently.

Upon completion of the exercise, participating agencies returned to Police Tactical Headquarters for a debrief, marking the successful conclusion of another coordinated enforcement effort.

The Government of the Turks and Caicos Islands reminds members of the public that all construction activities must receive the appropriate planning approvals before work begins. The Planning Department will continue to work alongside its partner agencies to enforce the Planning Ordinance, promote orderly development and ensure that construction throughout the Islands complies with the applicable laws and regulations.

Members of the public are encouraged to familiarise themselves with the planning approval process and to seek guidance from the Planning Department before undertaking any development to avoid enforcement action and loss of money invested.

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DDME’s Hurricane Hunt Scavenger Hunt Sparks Community Spirit and Storm Preparedness in Providenciales

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Department of Disaster Management and Emergencies: Providenciales, Turks and Caicos Islands — Fifteen teams raced across Providenciales on Saturday July 4th for the inaugural DDME Hurricane Hunt, a community scavenger hunt designed to combine friendly competition with hurricane preparedness education.

Teams were given a bag of supplies and 15 cryptic clues, participants had less than two hours to pinpoint locations and collect hurricane must-haves; including water jugs, shovels, flashlights and other supplies that every household should have on hand ahead of a storm.

The challenge tested not only participants’ local knowledge and navigation skills, but also their teamwork under time pressure; all while reinforcing practical lessons about what it takes to stay ready when a storm approaches.

Beyond the hunt itself, the event drew a lively crowd of families and supporters who turned out to enjoy a full day of festivities. Attendees took part in games, received free gifts, face painting, canvas painting, bounce houses and visited vendor booths; while enjoying fresh food off the grill throughout the afternoon.

“This event brought together the best of both worlds; a fun, high-energy competition and a meaningful reminder of how important it is for our community to be prepared,” Mr. Aaron Ballantyne, Community Preparedness Officer for Providenciales. “Seeing 15 teams fully engaged, racing to landmarks across the island while learning what belongs in a hurricane kit, was exactly the outcome we hoped for.”

DDME extends their sincere gratitude to the stakeholders that partnered with the event and generously donated their time, resources and efforts to make it a success: The Turks and Caicos Islands Red Cross, The Oseta Jolly Primary School, The Royal Turks and Caicos Islands Police Force, Do It Center (Building Materials), KB Homes, Digicel TCI, Frost Cay and Clint Grilling and Catering Services, along with all other vendors who were solicited.

The event’s success was also made possible by the private organizations and government departments that opened their locations to serve as scavenger hunt sites, allowing the hunt to unfold across the island; from Chalk Sound to Long Bay.

The quick thinking first place team consisted of; Neekimo King, Keturah Miller-Brown, Lashaunda Dickenson and Kebba Thomas who all walked away with exciting prizes.

Ms. Bernadya Smith, Public Information and Media Manager stated; “With hurricane season underway, this event, along with our recent Hurricane Expo held in Grand Turk and community pop-ups throughout the country, is a testament to DDME’s commitment to blending community engagement with year-round storm readiness. We look forward to making this event an annual staple that brings families together while keeping preparedness at the forefront of every community we serve.

Follow DDME social media pages to stay up to date with upcoming events and to join their weekly quizzes for a chance to win exciting prizes all hurricane season long.

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Invest TCI Supports Certification of Local Flats Fishing Guides Through MSME Technical Assistance Under Historic TCFFA–TCICC Partnership

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Providenciales, Turks and Caicos Islands — June 11th   2026 — Invest Turks and Caicos Islands has confirmed a financial commitment of $26,750 through the MSME Programme’s Technical Assistance support to assist 35 participants undertaking STCW and Fly-Fishing Guide Certifications under the Turks and Caicos Fly Fishing Association (TCFFA) and the Turks and Caicos Islands Community College (TCICC) partnership. The support is intended to strengthen the capacity of existing and emerging local operators within the flats-fishing and marine–based tourism sector, helping participants formalize their skills, improve service standards, and access higher-value economic opportunities.

The announcement follows the signing of a Memorandum of Understanding between TCFFA and TCICC on 12th May 2026, establishing the country’s first endorsed and regionally recognized Sustainable Fly-Fishing curriculum. That partnership, funded in part by the UK Government through the Darwin Plus Local initiative, aims to certify twenty or more Turks and Caicos Islanders as Flats-Fishing Guides and Train-The-Trainers — drawn from Providenciales, North Caicos, South Caicos, Middle Caicos, and Grand Turk.

Invest TCI’s contribution ensures that the financial barrier to certification does not prevent qualified candidates from accessing this sector-building opportunity. The support is being provided as technical assistance to strengthen the capacity of existing and emerging MSMEs within the flats-fishing and marine-based tourism sector, enabling participants to formalize, improve service standards, and access higher-value market opportunities.

“We are indeed happy to be a part of this initiative and to provide financial support towards the certification of the 35 participants. Invest TCI is committed to empowering small and medium enterprises and the individuals who drive them – and this programme is a direct example of that commitment in action.” — Alexa Cooper, Vice President – SME Development, Invest Turks and Caicos

Regional studies, including research on The Bahamas’ flats-fishing sector, show that the industry can generate significant economic value through lodging, meals, transport, retail, and guided services. This demonstrates the potential for Turks and Caicos to strengthen its own flats-fishing value chain through professional training, certification, and local enterprise development.

Angela Musgrove, CEO of Invest Turks and Caicos, highlighted the strategic alignment between the investment and Invest TCI’s broader mission:

“Invest TCI’s mandate is to support a stronger, more diversified economy with Turks and Caicos Islanders positioned to benefit from the industries that shape our future. This initiative directly aligns with that mandate. By supporting certification for local flats-fishing guides, we are helping to convert local knowledge into recognized credentials, strengthen small business capacity, and retain more value within our communities. It is a practical investment in people, enterprise, and sector development.” — Angela Musgrove, CEO, Invest Turks and Caicos

TCFFA President Levardo Talbot, whose association initiated the candidacy process and identified the funded participants, welcomed Invest TCI’s commitment as pivotal to the programme’s reach:

“For the first time, Turks and Caicos Islander fly fishing guides have an endorsed and regionally-recognized, locally delivered pathway into a profession that has long been built on their knowledge but not always on their terms. Invest TCI’s support ensures the people who should be in this room are in this room.” — Levardo Talbot, President, Turks and Caicos Fly Fishing Association

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